Home theater

I have ten Sonos products in my house and have never had any issues with my setup until this week and I’m about to lose it.My Master Bedroom has a Sonos Beam with two Sonos Ones set up as Surround speakers.My Family Room has a Sonos Arc with a connected Sub.Both have worked flawlessly for YEARS in this setup on my Nest Wifi mesh, never a problem -- until this week. I noticed for both of those two setups, my surround and sub on both rooms are showing up as ? on my system in the S2 App and are not playing music. Here’s how it looks:Family Room  TV (+?)ArcMaster Bedroom (+?+?)BeamTwo days ago I went through a few hours of self troubleshooting based on some posts. Factory resetting my speakers and trying to set them back up was giving me errors -- the speakers would connect individually but when I tried to add them as surrounds it would fail and give me an error message. I was finally successful by f

All,I have a Sonos ARC connected to my TV. I use an Apple TV box to stream SiriusXM, Pandora and other music services to my TV, which then is heard through the ARC. What I want to be able to do is also stream to my Amp, which runs speakers on my patio so I hear the stream from the AppleTV box on both systems. I saw the concept of grouping, however it seems there must be 3 Sonos products to build a group?Any advice is welcome, please!

My (relatively) new Sonos Arc has been working quite well (~7 months) until now. The Arc is connected to a Samsung TV via HDMI cable and hard-wired via ethernet cable to my router. When I last tried to use the TV, I found that the TV audio will no longer play on the Arc. I also found that the Arc is missing from my Sonos app and missing from a speaker group that it was assigned to in my Alexa app. The Arc has a solid white LED illuminated next to the microphone icon, but no other outward indication that it is being powered. I tried all of the steps recommended by Sonos to get the device reconnected but all attempts failed so far. I even tried to connect to Wi-Fi after unplugging the ethernet cable but the Arc still won’t connect. The TV does not appear to recognize that an Arc is connected to it anymore.The TV’s Wi-Fi connection is fine, so I tried swapping the TV ethernet connection with the Arc ethernet connection. After swapping the ethernet connections, the TV

Hello, I have a LG B9 OLED TV. Hooked up via eARC HDMI to my Sonos Beam.I also have a Connect:AMP, set as the surround speakers of my Beam.When I play movies via the Netflix of Disney+ app I don’t hear any surround sound via my speakers that are connected via the Connect:AMP.I submitted a diagnose report: 177965938Both the Beam and Amp are connected of LAN (wired) If I disconnect the Amp from the Beam I can play music from the Amp speakers TV Output is set to HDMI eARC and Passthrough (not PCM)

is sonos arc compatible with DirectV? Does it require more cables for connection?

I recently bought a Sono One SL speaker so I can listen to my music collection from my Brennan 2.I have followed all the instructions given on the Brennan and Sono websites.I can hear my music using the Brennan itself in my front room, I can hear my Brennan in the other room but as a separate channel.In other words, I can link my wired speakers and my Sono One SL to play the same music.I have tried activating and following instructions on Brenan/Sono websites, but no joy.Can anyone help?  Thanks.

I had the Sonos system for years with two sonos 3 and it worked great until I bought a Sonos Beam. Since then my original Sonos 3 speakers are redundant and cannot be used in the system.The sonos Beam works for one to two weeks then falls off the network for no reason. Eventually it connects again after a few days for no logical reason.The sonos support never respond and over the last 18 months have failed to provide any suitable response as to why the Sonos 3 will no longer work or why the Beam (which is wired directly to the router) drops off for no reason.Can anybody help?  

I have an arc, sub, and two Ones connected to my tv. For a couple of years I had a beam in this configuration and last summer when the arc came out, I switched the configuration above. I had to connect my arc to Ethernet to set up and it is still functioning that way. My arc is connected to the Arc HDMI port and never had an issue. I also have a Philips Hue light system connected to another HDMI port with my Roku and PS4 connected to that. This configuration happened around the beginning of January. Now, mid May, all of a sudden when we turn the television on with our Roku remote, the tv sound doesn’t automatically connect to the Arc system, stating that “the HDMI ARC is not connected”. We then disconnect, wait, and reconnect. We have tried changing the HDMI cable (x3) to no avail. We also purchased two Lindy CEC-less adapters from Amazon but both still had pin 13 intact, making them completely useless. Sometimes, this reconnection process is as simple as disconnecting once and repl

Hello, I have a Sonos Beam and IKEA Symfonisk. Both are Airplay 2 compatible if I understand correctly.Since a few weeks they don’t show up anymore as “Airplayable” devices. Neither from my Mac, iPhone or software like Spotify I can select them as output device.I powercycled them, my devices and network a few times without success.I have added a diagnose: 353343145Edit: my Beam is connected to a Sonos Connect:AMP for surround sound, this is apparently the reason I can’t airplay to it. Still my Symfonisk should show up.

Hi There, I have a Five Sonos for more than one year (last generation) and recently bought the Sonos Beam, I connected it to my TV by Via HDMI ARC without any problems and then the Sonos Five (I only have those two Speakers) And everything worked well at the time but for some reason if I turn the TV volume up or down the it only works for the Beam Sonos, the Five Sonos continues with the same volume even if I put Mute on TV the Sonos Beam stops but The Five continues to sound. Do you guys know why? Is there some way to adjust this? I don’t want adjust the volume in the app every time, I would like it to be linked between them and work without problem. Another thing that I noticed is that when I turn them on there is a small delay entre the Sonos Five and the Beam Sonos and I do not understand why that happens. If someone can help me, I would appreciate it very much. Thanks

I have been struggling to get 2 One SL to link to Beam as rear surrounds. Had them working fine for about 30 minutes, now I can’t even see them in the Sonos app, have tried factory resets and also numerous power downs. I am on a BT home hub and have tried rebooting that. I am staring down the barrel of a wasted £360.

I bought a Sonos Arc soundbar yesterday. I just got off a call with the support team member and even after one hour of troubleshooting unable to get past the Sonos setup. I am using the S2 Sonos app. This is what was done: First time connected to Wi-fi, setup failed with “Error 30” (tried this 4 times 2 times from an android phone, 1 time from an iphone and 1 time from an ipad)  Tried with direct ethernet cable going to the router, got the error “Couldn’t connect to your Sonos”  Did Factory reset at least 17 times, trying all possible options.  Tried again Wi-fi, now after typing in the password the light on the Sonos Arc speaker would turn off, setup failed The support tech asked me for diagnostic info, and he said he could not determine anything from that, why even have such a useless feature in the first place?Overall: I just don’t know what to do other then be forced to return the product (honestly was so

*Beam not bean lolHow do i stop my Sonos from reading the time out aloud on the hour 24/7... ?It's driving me mad and keeps waking me up through the night. It never used to do this, I've just moved and it started doing this when I plugged everything back in again.I've tried turning the volume down completely and this makes no difference.I need sleep ...

I want to setup - Arc + Sub + 3rd party In Celling Speaker with Sonos AMP , is this the correct setup or do I need anything else more in the setup.  Sonos Arc  Sonos Sub  3rd paty In celling Speaker with Sonos AmpSo can we do this setup or not ?? Please Suggest  

I have a recently developing issue where my sonos arc set up and beam set up keep losing the PLAY1 surrounds. Not I have an arc set up with the new ones with no issue. However both rooms running the play 1s constantly disconnect from surround and have to be reset to get them reconnected. I have a further 2 play 1s in my kitchen which don't give me any issue, but this seems to link to them being part of the home theatre set up.   Any one Amy ideas? 

I am moving to a rural area with my sonos system with less than 1mbps. Everywhere it talks about needing internet for playing music from phone or devices. I want to know, if I use a modem/router to connect the beam and subwoofer and connect the beam to a tv via hdmi arc, will it play the audio on the tv? If I were to watch blu-ray movies and whatnot? Or does the sonos require a constant internet connection to function at all?

Hi all, Alright I just got the LG cx in order to get oled AND earc support because I was getting lipsync issue with my samsung q80r and apple TV (Video before Audio)  But as I did all the requirement with the LG I realised that the audio seems to be a little bit earlier with the apple TV.  I know I can adjust this but unfortunately I can’t seem to find the perfect settings because it seems that each time I switch to another app (disney+ or Netflix or even youtube) everything seems out of sync.  Can someone who has this setup share his audio settings ? I dont understand I tried everything.Earc On/offPassthrough or autoBitstream or PCMand Bypass or not AV sync.  Tried to change cable same same.Am I the only one. Was the purpose of earc not supposed to address this issue ?Oh and with the built in apps everything works great but I would like to use the apple TV.Thanks all for the help

I can’t seem to find any articles on the internet that shows me how I can use my current Sonos sound system as my everyday playback sound system for my PC to watch Netflix or Youtube with. Can anyone help me in that regard? Many thanks!

Hi All,I recently upgraded the software on my Sonos Playbar however this had the effect of my Play 1 speakers and Sub no longer working. All of my speakers and TV are using the same internet access. I also removed the speakers and sub from the ‘Sonos’ app on my phone and re-installed. I also disconnected my internet and factory reset the speakers in an effort to get them to work but with no luck. I understand I can no longer upgrade the software on my speakers. Lastly, my speakers and sub do work when I stream music via Spotify so the issue is getting the speakers and sub to work via my TV (LG OLEG). Any help that could be provided would be appreciated.Cheers,SH 

Hi all, (4K Movies specifically)No I didn’t do my research, but have a small room and find the Beam is super, so am sticking with it.I have a few movies on my hard drive which I have needed to re-download as long as I can find Dolby versions….I could just change my LGTV sound settings to ‘pcm’ rather than ‘auto’ for every DTS movie, but that’s a slight drag.Don’t want to focus 100% on one title, but as an example I’ve been looking for the original Alien movie, but every 2160p example I can find has DTS. So I was wondering if there is a website or source which lists movies that have Dolby sound?May be a long shot but thought I’d ask anyway. Thanks

I recently bought some Sonos products and set up, via WIFI, a roam, beam and Sonos Five just fine. My Sonos one SL shows up in the Sonos app like all the others but when it tries to connect to the wifi and update to the latest software it just won’t connect. I’ve tried cable but it just says I should change the router settings.  I’m currently mooching off another WIFI, not my own yet, so I can’t get into the router settings. But all the other products work just fine, so I don’t see how that can be the issue. Has anybody experienced something similar? Thanks in advance.

Hello there,I couldn’t seem to find anything that adresses my issue on your support site.I recently watched two 4K UHD Blu-ray discs (Avengers Infinity War and Endgame) with Dolby Atmos activated. I own a Sonos Arc and a Samsung QLED tv with EARC enabled tv model is QE55Q77TATXXC. I use my Sony PS5 to play the 4K UHD movies.The issue is that the sound disappears for 1-2 seconds every 20-30 minutes for no apparently reason. I’ve tried searching the internet for an answer, but there isn’t any answer anywhere.How to resolve this problem? 

Just set up one speaker so far and seeing how it sounds, which is awesome!  The two questions I have are:Is there a way to set the treble and bass or is factory set? On my phone which I do have the app, is there a way to turn off the speakers or do I have to do that manually to each speaker?

Relocated recently and changed TVs from a Philips TV to a Samsung AU8000 series. No issues before but I’m now getting intermittent crackle/static while watching TV. Connected via HDMI ARC. TV firmware is up to date. I see a few others have had the same issue. Is there a solution to this?

Seen a lot of answers on this topic but wondering if anyone can offer advice. I plan on mounting my arc 10cm/4 inches above my dining table which has a height of 78cm. Then the tv will be mounted 14cm/5.5inches above the top of the Arc. The table will sit against the wall under the arc with the recommended 10cm gap. Obviously being a table it will stand out from the wall with a depth of 80cm. Will the sound be affected by the tables positioning at all? I assume the sound will just travel across the room unaffected by the table as I’m following all distance recommendations but just want to ask advice!