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Answered

Sonos Sub started to make popping sound

  • December 8, 2021
  • 1 reply
  • 508 views
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Hey:

I started to use my Sonos system for surround sound.

Since I switched from stereo to surround sound, my Sub started to make a low-frequency popping sound. I think this happens whenever the system enables surround sound.

I submitted a diagnostics report: 1110098891

It would be great if I could get some help.

Best wishes,

Martin

Best answer by James L.

Hi @martinburger,

 

Thanks for the diagnostic.

I don’t see any logged errors or any other reason contained in the diagnostic that could cause your Sub to make a popping sound.

I suggest reaching out to our customer care team via phone or live chat for further live troubleshooting. They’ll be able to run through some tests with you and hopefully come to a resolution.

They may ask for a video/sound recording of the popping noise if it’s not audible over the phone, so I suggest capturing that first.

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1 reply

James L.
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  • James L.
  • Retired Community Staff
  • Answer
  • December 9, 2021

Hi @martinburger,

 

Thanks for the diagnostic.

I don’t see any logged errors or any other reason contained in the diagnostic that could cause your Sub to make a popping sound.

I suggest reaching out to our customer care team via phone or live chat for further live troubleshooting. They’ll be able to run through some tests with you and hopefully come to a resolution.

They may ask for a video/sound recording of the popping noise if it’s not audible over the phone, so I suggest capturing that first.

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