Home theater

Just connected my new beam to my tv and feel I have been conned. The sound quality is very poor. I have a soundbar and a couple of play ones and they are brilliant.The beam seems to distort at very low volume and I am very disappointed, to the extent that I want to return it.Is this a common complaint?

I just got an arc and a sub and upgraded my system to S2. The Arc works great, but I don’t get any sound from the Sub. I have tried to disconnect it and connect it again (even did a factory reset) but no change. The sub is visible on my network and everything looks correct in the software, it is just that the Sub does not give any sound. The Arc however changes a lot when the sub is connected, it is like it opens up a lot more sound on the upper frequencies, but without the Sub too much of the lower spectrum is missing. Any idea? Did I get a broken Sub? 

 I have the following setup:-Sony bravia kd65xd8505 with Arc output high speed wire-Apple TV 4K - Netflix upgrade to 4K-Sonos Arc with two Sonos Ones  + Subwoofer setup all in network  sonos boostSonos connected via wi-Fi from boostArc connected to Tv via hdmi  So my problem is no atmos sound at allI have only Dolby 5.1 and Vision.   How can I resolve this problem?Diagnostic 789129032

will my bean and Play:1 work there? The cables are different, I know I can use adapter. Will using an adapter compromise the output?

I purchased the Sonos Surround Set. The arc arrived last night, and after spending a fair amount of time trying to sort it, I’m having a number of issues.1.The dialogue sounds terrible. I’ve tried the dialogue enhancer, and it makes no difference. As a test, I put on a nature documentary, and David Attenborough’s narration sounded so muffled, like he was underwater. It was like a jumper was on top of the arc. As another test, I tried various channels (Apple TV, Netflix, Regular TV) and the dialogue sounded poor on most of them. The best it sounded was on a game show on normal TV, but it sounded like it was going up and down, and changing each time a different person spoke. Really distracting.2. The sub makes absolutely zero difference. It is definitely connected, but when I switch it on or off, the sound remains exactly the same.3. The rear speakers (Sonos Ones) are fantastic for music. The quality is high. However, when the surround sound system was set up, I couldn’t hear any dialogu

Hi there,I’ve been a happy Sonos user for many years. I now want to add a new Sonos One SL to my system to provide music into a spare room. My current system has a legacy component and thus I am unable (read unwilling) to upgrade to the S2 controller. Will a new Sonos One SL purchased today work with my S1 system? Hope someone out there has a definitive answer?!Thanks in advance.Sean.

Bonjour, Je possède un Amp qui me permet d’écouter des vinyls et à l’étage j’avais ma barre Arc qui fonctionnait séparément sur ma TV.Suite à un déménagement j’ai voulu rassembler les 2 en synchronisant les enceintes de l’Amp en surround sur la barre de son Arc.Depuis, l’onglet “Entrée source locale” à disparue, du coup le seul moyen d’écouter mes vinyls m’oblige à dé-synchroniser les enceintes. Connaissez-vous une alternatif qui pourrait éviter cette manœuvre  ?  Cordialement 

I just bought the Samsung Q90A tv and turned on the eARC feature for my Sonos Arc. Everything has been set to Auto as far as audio detection goes, but I notice that the native apps on the TV like HBO and Netflix and Spotify do not play in Atmos Am I doing something wrong? for reference I used HBO on my Xbox One X and it played in Atmos   

Hi, I have in my living room Arc+Sub+2xOneSL. When I set up everything works. Suddenly Arc disappears from the app, but not from the network. I have separate network that is only for Sonos speakers. The internet connection is fully open. I can see from the router side that  the Arc is connected all the time to the network and has the IP address. When I restart Arc by pulling out the power cord and pluging it again, it comes alive and also appears to Sonos App. BUT... It should say under system Arc (+ Sub + Surround) now it says Arc ( + ? + ?). Only way to get everything up and running is removing the sub and surround setup, reset all speakers, rejoin them to the network and to system and set up system again. Not very nice from these products. Is there anything that I can do? All speakers are connected via Wireless to WPA2-PSK network, both 2,4G and 5G band available (I have Ubiquiti Unifi network gear). This is now doing it more than once in a day, so it is starting to annoy me. Otherw

Hello,Current system is Sonos 1 and 3 (first gen) and Amp. No issues with setup to network. Plays great through the app.Added an Arc and it is not being detected by the App I have updated the Sonos S2 App I have connceted the Arc directly to my router I have turned off my router and did a reset I have left the Arc on for 8 hour +  I have tried to factory reset the Arc by unplugging and the power, holding the infinity button, and plugging in..did not work. There is no status light: white, orange, or green showing up.  The only light is a repetitively flashing white LED next to the microphone.   I don’t know what else to do. I believe this is a faulty unit?Any suggestions?

Dear Sonos Support,I am experiencing the following problem with a Play:1: when used alone, or in pair with another Play:1, it works flawlessly. However, when added as a rear speaker to the 5.1 home theater, there is no audible sound coming from it. I replaced it with another Play:1, and the issue persists on the new one as well. The other Play:1 (on the right side of the home theater) works correctly.It does not matter if the sound comes from the home theater: the problem persists when streaming music as well. The only way to have sound back from it is to unpair it from the home theater.Weirdly enough, when I add the Play:1 to the home theater, I hear the chime sound from both the rear speakers. But as soon as I start listening to music or to the TV, the sound is gone. If I start Trueplay setup, the system says that one speaker cannot be heard.I tried with both wired and wireless connection. I restarted the router and reset the speakers. Same result.My diagnostic confirmation number is

Would love to hear some feedback from a sonos rep and other folks in the community on if their Sonos arc’s bass compresses at higher volume. Since I don’t have a subwoofer I like to have the arc EQ settings at +6 or +7 for music purposes and noticed that at high volumes the bass compresses and becomes very minimal. I spoke to a Sonos support rep who tested my arc with me and assured that my device was faulty and so I was sent a new one. After setting up the new one the same issue presents itself. Bass compression at volume 70 or above. I personally have no need to play anything above 70 but I’m not sure why Sonos would lie and say that shouldn’t happen when it’s happening yet again on my new arc. I’m still waiting for this soundbar to prove its value to me.

I am just adding this, because this doesn’t work, at all.QA55Q7FAM - Firmware updatedSonos BEAM - HW 1.23.1.11-2.2 OS: S2 Ver: 13.0The device is correctly connected to the Beam and HDMI 2 (Arc) on the connection box. HDMI is not detected nor is it selectable (it doesn’t exist) in the Samsung TV Sound options, so “Audio Out/Optical” Selected. The Expert settings are Bitstream (In) and Dolby (Out) The TV can “see” the beam as a media server in the source list. Sonos App shows “Audio In: No signal” and HDMI test fails. I have tried two different HDMI cables and both work for other applications. I disconnected the connection box for 15 minutes and reconnected without the Cable Box, so only BEAM was connected, with no change in behaviour. The BEAM works as a ApplePlay 2 device just fineI am not seeing any available options for connecting this device and conclude the combination simply doesn’t work. This was not a discount TV to buy.What’s the answer?The HDMI (ARC) port on the Q7 is broken?

Panasonic ex750bI get a loud high pitched squeal from the Beam when changing channels. Dd to dd or dd to non dd. Used to be occasionally, but now all the time.  Setting the q mini to stereo is a workaround but it's not really the answer.  What troubleshooting can be done?

Hello,I have a Sonos Beam hooked up to my TV. I also like to play music on it using Alexa or Airplay from my iPhone. But lately, I’ve had a strange issue where the Sonos randomly stops showing up in the AirPlay menu, and the Sonos app on my phone can’t find the system either. However, the system is still completely working and connected to the Internet, as I can play music with Alexa just fine. So it’s not a matter of the system losing its internet connection; it’s just that my phone can’t seem to find it anymore.Last time this happened, completely restarting all my devices and my router solved the issue. (Restarting the phone, on its own, doesn’t help.) However, it’s happened a couple more times since then and I really don’t want to have to go through the hassle of restarting everything every few days, so I’d like to get to the bottom of what’s actually causing this. I assume it’s something to do with my router, but I haven’t actually changed any settings on my router in months, so I’

I do see other related topics, but thought I’d start my own to avoid confusion.  I just replaced my router/modem combo with a Netgear C7800 and now I can’t seem to get Airplay to work with my Sonos speakers.  I have an Arc and three Ones.  I tried reconnecting them all the network and I tried a full factory reset.  I even unistalled and reinstalled the app.  On the reset, I connected the Arc first and tried Airplay - it worked.  But, the second I added another speaker none of them worked with Airplay (and I had no issues up until yesterday).  Other than that, everything seems to work fine.  I can Airplay to my TV, I can play from the Sonos app (on my phone and computer), and I can cast music from my computer to a speaker.  Everything is up to date.  Possibly some hidden setting that I’m missing???   Diagnostics - 18134826239.  Any help would be appreciated.  Thank you!

We have arc, 2 one sl and a sub as home theatre. Does the arc work noticeably better if it’s not enclosed on a shelf in a tv stand…or will we notice a difference if it’s freestanding on top of the tv unit? Thanks for any advice

Please help!  My Arc is hooked up to the eARC HDMI on my Samsung TU8000, but I’m not getting Dolby Atmos.  I’m trying it on Dolby Atmos supported movies on HBO Max among other things supported.  My app says I’m getting Dolby Multichannel PCM 2.0 when trying to stream Dolby Atmos shows.  My current Samsung settings are; HDMI eARC mode is on, digits output audio is on auto, Dolby Atmos compatibility is on.  Is there something I’m missing?  Support diagnostic# is 1678696515. Any help is appreciated! 

Hi, my Sub Gen 3 is making a very distracting clicking noise (similar to a spinning Hard Drive) every time something is being reproduced by the audio system. My diagnostic info is: 1963654690 Thanks

I talked him into spending almost $2000 on a Sonos system (Arc and Sub). He’s been having problems since the beginning. It works fine with his TV, but then he goes to his app to play music, and his system is not connected to the app, he has to run through the set up again, the app finds his system, and works, and then after he watches TV again, he has to do the same thing again, go through the set up to find his system to play music because once he’s watched tv his system is no longer found with the app.  he has submitted a diagnostic report and is not getting help

Hi Guys, I am probably slow to the party here but I am having trouble connecting these two products. The TV has the eARC connection but it fails to recognise the Sonos Arc? Not to mention that when I try to setup the Arc through the App it doesn't register that it has been plugged in to the TV? Any help and pointers would be greatly appreciated. 

I have the new Sonos Arc SL with two Sonos One SLs and a sub gen 3. After playing music from my iPhone to the Sonos Arc and then I turn on the tv, the Arc does not connect to the tv. I will have to unplug the hdmi cable and plug it back before I get tv audio. This only happens when the tv has been off while I’m playing music then I turn on the tv. Is anyone experiencing this with the Arc SL? Or Arc generally. Thank you. 

First time user/buyer, first time poster.  Livid at support right now!!!I’m having a very bad first experience with setting up a Beam.  Setting up an account? Cool.  Click on a verification email?  Cool.  Wait, why didn’t it verify?  Why is it not seeing the Beam?  Why is support  going through the same troubleshooting I already did twice?  Wait, why is the email verification link already expired under the hour timeline you quoted?Why is everything broken about this process?  Why is your tech insisting on connecting ethernet directly to the router, even though it is connected to a dummy ethernet switch?Why are you so bad at first impressions? I’m livid, not feeling heard, and think I made a mistake paying more for a Sonos sound bar.

Hi All, I have a pair of Sonos Five in stereo mode and a Sub,  I also have a pair of SL One.Right now I have the setup in 2 “rooms” on teh APP and not “linked” as one systemMy question is should i be able to add the 2 x SL One to the Sonos Five and sub and make them surround speakers? Right now I have the speakers physically in the same room as i used to have  a playbar.  When i had the playbar it was easy to “Add surrounds” but i dont have that option with the Fives?

Hello all, I am Eric from Hong Kong.I have a Sonos beam, sub and 2 Sonos one SL to form a 5.1 system.My Sonos one SL on the right surround keeps dropping out, every time when it dropped out, I will to reboot it to make it back online. It will only drop out when it is not in used, I never experience drop out when it is in use.I have tried a wired connection (LAN cable connecting my beam and my router) or wireless mode, both modes cannot solve the issue.I contacted the seller in HK, they already exchanged me a new one, but the drop out problem still exist, can anyone from Sonos Support please kindly help?Some more information: Router model: TP-link AX1500 Archer AX10 Wi-Fi 6 RouterTV: Sony KD-65X7000E