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sonos arc with almost no bass

  • January 29, 2022
  • 7 replies
  • 1739 views
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Hi All,

 

Today january 2022 i bought fininally my Sonos Arc. I have read a lot of good reviews especially about the bass performance. But when i installed the Sonos Arc, the bass was very low and crappy. Even when changing the bass level in the EQ, you hear almost no difference between bass level 0 and 10.

loudness is on, tried Trueplay two times, one time with a Iphone13pro and one time with an iPad, but still crappy bass. My Sonos Play5gen2 has  a perfect bass, so now i don’t know how to solve this. Can anyone provide me some tips and tricks, before i sent the unit back?

many thanks.

 

Niels

Best answer by Nielsb

Today Sonos helped me out and solved the problem.

a hard reset did the trick!

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7 replies

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  • nik9669a
  • Senior Virtuoso
  • January 29, 2022

You could try generating a Diagnostics report and contacting Sonos support to check the unit is working properly? 
 

But, if you are playing music from a “music” channel on the tv, there may not be much bass in the source. How does it sound if you stream music from a source such as Amazon music?

J
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  • Nielsb
  • Author
  • Contributor I
  • January 29, 2022

For the music i am using Spotify and for watching tv mostly the Netflix app on my LG G1 oled .

the bass is in both scenarios almost zero.

i will try to get in contact woth Sonos and send a diagnostic report, hopefully they can help me out.

AjTrek1
  • AjTrek1
  • January 29, 2022

Where is your Arc installed in reference to your TV? Is it above or below. If wall mounted below is there at least 4 inches between it and the bottom of the TV. Also is the Arc mounted on a shelf with sides enclosed. 

Together Everyone Achieves More = T.E.A.M.
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  • Nielsb
  • Author
  • Contributor I
  • January 29, 2022

My Arc is placed directly below the tv on a dressoir with on one side a wall (approximately 1 mter free space between the Arc and wall).

the arc is just standing on the dressoir, no wall mounting.

 

AjTrek1
  • AjTrek1
  • January 29, 2022

Thanks for the response. OK…I agree with @nik9669a that you should submit a diagnostic within 15 minutes of the next occurrence and post the reference ID in your next post. You then have the option to wait for a moderator to view your post or you can call Sonos tech support for a faster response. 

Together Everyone Achieves More = T.E.A.M.
N
  • Nielsb
  • Author
  • Contributor I
  • January 29, 2022

Ok, did a diagnostic report: 800878676.

on monday i will phone support.

thx sofar for all your help. Much appreciated

N
  • Nielsb
  • Author
  • Contributor I
  • Answer
  • January 31, 2022

Today Sonos helped me out and solved the problem.

a hard reset did the trick!

AjTrek1
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