Home theater

Hello.I have Sony KD-55XE8505 and Sonos Beam gen1. It works fine, when I play music from Spotify and after turning on my TV, the sound imminently switches automatically without any problem. But very often when I turn on my TV, the TV starts to use internal speakers. (it looks like first used per day). And also in TV settings selected "internal speakers" (previous session was with Sonos and "sound system" in settings), when I change it to "sound system" - sound disappears. The remote control can change volume value but there is no sound. Return to "internal speakers" in settings returns sound to internal speakers. But if I disconnect and connect Sonos HDMI cable, sound imminently starts working on Beam. Not so cool every time reconnect cable :( Sonos Beam and TV and Wi-Fi router all the time plug to power. (TV with Android and seems to me never turn off, just sleep mode.) Maybe someone has advice, how I can fix this problem? Thank you. 

Hi all, I am a big Sonos user - several pieces - but gutted today that for some strange reason, my sub has completely ‘died’? There is no power lights showing.  It’s clearly not showing on my system.  I have moved to different power sockets, checked the cable is properly plugged in but it simply seems to have stopped working, actually just stopped turning on? I’ve had this sub for about 2 years, an expensive purchase to suddenly fail on its own accord. any ideas? Am I missing something obvious….before I contact Sonos etc. s

I have a Play:1 stereo pair that has stopped working when a new One SL is powered on and I’m playing to “everywhere.” When I do this, the Sonos app on all devices reports that the stereo pair is playing, but there is no audio on the stereo pair. While music is playing to all other speakers, I can play different music to the stereo pair, but I cannot play the same music everywhere unless I unpair the two speakers. if I unpair the two speakers, they work fine.This problem goes away for a while if I power down the SL, get music started everywhere, then power up the SL. When I perform this process, music stops at all speakers and the app loses contact with the Sonos cluster for a while before I can get music going.  The pair works for a few hours after I do this.I have filed diagnostic report 1008105106 because wow, fascinating…. 

Beam Gen 2 attachment to LG C1 will not allow other connections-ie optical as use of any alternative results in 2 second switch back to Beam and disconnection with optical. 

Bonjour, Après avoir posé la question par tchat sur le site de sonos, et avoir passé plus d’une heure au téléphone avec le support d’Apple, je me tourne vers vous.Je possède trois appareils Sonos:-1 Beam (dans le salon)-2 One (appairées ensembles dans la chambre) Lorsque je veux diffuser de la musique sur la Beam, le Airplay me demande un mot de passe que je n’ai jamais configuré. Je précise que je n’ai PAS d’Apple TV.J’ai testé sur l’iPhone, sur l’ipad, et sur le macbook, c’est pareil, on me demande un mot de passe. J’ai testé plusieurs mots de passe bien sur, clé wifi, identifiant apple, code de déverrouillage iPhone / Mac/ iPad, etc etc Alors, en effet, remettre la Beam aux paramètre d’usine, ça fonctionne, mais juste quelques jours. Et devoir la reset et la reconfigurer à chaque fois que je veux écouter de la musique, non merci. Quelqu’un saurait pourquoi à un moment ou à un autre, ma Sonos Beam configure toute seule un mot de passe sur Airplay ? Merci à vous 

Hi, I'm using old Samsung tv model (2013) no HDMI arc/e-arc. I bought a HDMI extractor where the input coming from Google Chromecast then two HDMI output. One output (HDMI e-arc) connected to the TV (non arc HDMI) then another output (HDMI audio only) directly to Sonos beam gen 2. There's no audio coming out from the beam. I tried to setup in Sonos app but i won't recognize any HDMI e-arc. I bought this product hoping that it's a better replacement for HDFury Arcana. Need help on this. Thank you!

When had whole system set up, for some reason this Arc wouldnt recognize the two symfonisk (nor would they recognize each other as possible stereo pairs).. so i started totally fresh factory restart, only these three speakers, still nothing, and i can’t figure it out. I do have a unifi set up which i’ve read has issues, but I have an arc with two symfonisk bookshelf in another room and it works fine. Only thing weird I notice is in my routers client list i see the frame speaker called a Play 5, and the bookshelf shows as an Ikea manufacturer rather than Sonos. is there something beyond a factory reset?Thanks 

Hi, I see this issue have been around a while but I guess it keeps happening.  I just purchased the arc, sub and two Sonos SL and I was listening to music through Spotify. I adjusted the volume down and turned the screen of and put my phone in my pocket. The volume increased fast and reached 100% within a few seconds. Both me and my daughter had a scare (however, she cried more than me). Now, I capped the volume seeing as I want my kid to grow up being able to hear But it seems as using the spotify-app is not entirely stable. Had the same problem once again today.  Speakers are up to date, Sonos and Spotify as well. Running ios 15.   

HI al,First time poster, I have reviewed similar posts but couldn’t see a clear answer.I’ve recently changed our Wi-Fi provider/network but can’t connect my Beam to the new network.On the Sonos S2 app everything is now greyed out, despite being logged in. There’s no prompt to help me change to the new network, which the official Sonos page says will appear.I’ve been going round in circles looking at the guidance on the Sonos site which isn’t helping.The Sonos is wall mounted so I can’t easily connect cables which I’ve seen mentioned as a solution (seems rubbish in any case to have to connect ethernet cables just to connect to a new Wi-Fi network?!)Have to say it’s really frustrating - the most expensive/sophisticated device in the house is the only one connecting to a new Wi-Fi network has been problematic for.Thanks in advance for any help anyone can provide.Alex 

Had a network of 2 x Sonos 1 SL connected via wifi to my Apple TV which is streaming shows and music played on my Samsung TV. Since I added my Sonos Arc, there is no sound when I stream Kayo or try to listen to Spotify. Everything else is ok (Apple TV and music, Netflix, Amazon prime etc) just cannot get any sound whatsoever despite changing the sound settings on Apple TV to stereo (not using Dolby) as advised on previous threads.I then reset my Apple TV (HDMI cables etc) and updated all apps and Kayo and Spotify worked initially but the next day it’s gone back to no sound.  Weird and annoying. Any advice would be most welcome. Thanks in advance.

Since the end of December I have acquired the Sonos Arc, Sub Gen 3 and 2 one SLs. Very happy with the sound quality overall! Sounds just a bit boomier (bass on -3 and sound sub a bit lower) than my previous separate Jamo speakers, Klipsch 100sw sub and Yamaha receiver.But what an incredibly good soundstage and just solid sound. A great added value for TV, Series and Movies. I am already a fan. Only problem: This runs to my Sony XE9005 TV which only supports HDMI-ARC. The Sony native apps Netflix, Disney+ and youtube work well (including Atmos over DD+) - no to little audio delay - maximum 10-30ms, almost imperceptible. The connected Apple TV 4k (HDMI to Sony), on the other hand... This causes huge lip sync issues (Infuse, Netflix, Disney+) with a typical audio delay of 100-250ms. After hours and hours of troubleshooting and tweaking all possible settings, cables, etc, I've solved it for now by adjusting the audio delay via the alternative media player app MrMC. Depending on the codecs

I started to watch Disney+ lastnight and realized that my arc was showing stereo pcm and not dolby atmos like it usually does when I watch marvel movies.i started the eternals lastnight and dolby atmos is supported.i thought it was maybe a Disney+ problem but I check on Apple TV and Netflix the same problem.i had my arc for 5 months now it this just happened lastnight.what could the problem be?

Hello,  My Sonos Playbase stopped working (very frequent issues when starting a playlist from PC and phone). I reset it and tried to create a new system and add it without success. The setup procedures fails each time when the app tries to identify the Playbase with the chime pin: either the sound will not be emitted by the Playbase, or it will start for 0.3 second and then stop.I tried different things and all failed:Reset and then direct connection to the router via ethernet and setup via Android app: fails at chime pin step Reset and then direct connection to the router via ethernet and setup via iPhone app: fails at chime pin step Reset and then wifi connection and setup via Android app: fails when trying to connect to the temp wifi Reset and then wifi connection and setup via iPhone app: fails when trying to connect to the temp wifi I tried to reset then shut down then restart: same behaviour I also tried to do that before or after adding my 2 Play:1 to the system. Same behaviour.

Hi,  I have a Sonos beam on my TV, it’s work very well i’m very happy with it.Few day ago i bought an Sonos One SL, i group it with my Beam. It’s Work well when play Spotify or radio sound. But when i play Netflix, Youtube, Playstation my Sonos One is directly 2 second late from my Beam.My Beam is connected on internet by an Ethernet cable directly on my rooter I tried to reboot all my stuff, connect/unconnect, looking in App nothing fixe it.In the futur i would like to complet my setup with a second Sonos One Sl for a surrounding sound, but if there is always 2 second offset with my beam is a big problem.Any idea how to keep my One and Beam together ? 

Hi. Yesterday I bought a Sonos Arc sound bar and I am very happy with the sound quality.It is the best sound that I have heard on a sound bar to date.I have a Panasonic TV that supports eARC and sometimes the audio is muted when I change TV channels and I have to go into my TV settings and change the HDMI Audio Format settings. Does anyone know the best setting for my TV out of:Auto (default)PCMPass ThroughDolby Audio (this is the setting I use most of the time) I also have the Dolby Atmos setting switched on in the TV settings. Can anyone please advise?Thanks.

I have had some Spotify-connect issues since I replaced my old router last week. I’ve never experienced any issues previously. I can easliy use Spotify via the Sonos app however i’m not able to use Spotify directly (using my Sonos system obviously, working just fine on iPhone). What I’ve done so far:Router restart/reboot serveral times Deleting both Sonos & Spotify app Removed Spotify via the Sonos app Deleted and adding my entire Sonos system to the Sonos appWhen I plug out the powercable on my router I’m lucky to find my Sonos devices. The next day it’s all gone again  What to do??  Do I really need to buy the Sonos Boost? Regards  

Hello,When I’m using Sonos optical to hdmi converter on my Sonos Beam soundbar, there is a delay with my other speakers.This doesn’t happen if I’m using direct HDMI cable connection from my TV to the Beam, or when I’m streaming from the Sonos app, or over Airplay.My setup:Sonos Beam2x Ikea SymfoniskI’m using the converter to have another optical audio source as an input to the Sonos Beam.Could you please help me out?

Where should I place the sub for best experience, things to notice that might matter:1. where it is right now the sub has an empty space behind because there’s a column only not wallWhere is it right now it’s facing towards the center where the listener is but also facing walls, if the sub is on the right side of the TV then it would be facing the listener but also no walls ( goes to dinner table and kitchen)let me know your thoughts please.   

I am setting up a Sony XBR65A8G, signal source is Apple TV 4K and using ARC from the TV to the Sonos ARC. The Sonos app reports only stereo PCM. I have tried fiddling with the Sony TV settings, to no avail. Any ideas? someone familiar with XBR65A8G?

Topic says it all!

I’m pretty tech savvy, have owned old Sonos 5, sad they are pretty obsolete. I bought the Arc sound bar for my LG OLED tv recently, felt like I needed some oomph, bought the Sonos One SI pair today. Plugged them in, set about firing them up through the app. I found them right away along with the arc. I went round and round with setting surround sound to work including factory reset many times. I couldn’t get any volume out of the speakers, even tho the True Play audio test showed they were working. I was about to call some geek for help and after reading all the forums, fiddling with the tv and cable settings and finding no answers tried the VOLUME Controls through the app. Went to the surrounds, turned up the tv volume full blast, music playback to FULL, BINGO!

Hi all, I've just replaced my TV and the Playbase won't recognise the Hisense remote. The old (Samsung) remote worked fine though.In the connect app, I enter the remote setup, but it won't recognise the remote at the first step (vol+).I've tried all the obvious things, moving closer, new batteries, even removed the clear sticker from the IR lens (it's brand new remember)... Remote works fine with the TV too - no surprises there.Any suggestion?

Hi guys,Hoping one of you can help me with an issue I have just ran into.. I currently have a Sonos Arc and two Sonos One SL’s for surround sound. All was working perfectly until one of the SL’s was accidentally unplugged and now my Sonos App can’t find either SL. I have tried everything from switching off and on (as Sonos troubleshoot says) to factory reset of them both. The factory reset works and I am able to add them back to my products, however, as soon as I attempt to set them up as a surround system, they drop connection again and won’t reconnect.I have gone through the above about 8 times now which is incredibly infruriating so any help would br extremely appreciated!

Hi, I have changed the arc from table top position to wall mount and I want to update this in the app.  but I can’t figure out how to access that info.  Hope someone can help.

Trying to connect Fire stick 4k connects to HDMI2 port of my TV 43UP77006LB. Sonos beam (gen 2) in connected  via HDMI 1 (ARC). All works fine. When I replaced the Fire stick with Panasonic DBM-BD75 blue Ray dvd player, all I get is the Sonos screen. Selecting home screen on the TV reveals home screen for just a few seconds then returns to the Sonos screen.Since the TV has effectively only one spare HDMI port my plan was to connect the firestick and dvd via an hdmi 4k auto select switch, but first I need to see that the dvd plays video through the TV, and sound via the Sonos beam. Any tips on fixing this?