I have two rooms with Sonos, Office with a Play 5, and Lounge that had a Playbar, and two Sonos One SL surrounds. They have worked flawlessly for years. A few months ago I had to disable the lounge system for home repairs and just reconnected the system. In that time I have also upgraded to a Nest Pro 6e wifi system to replace the previous mesh.
When reconnecting the lounge system - nothing worked - had to factory reset several times, the app could not find the devices, would fail halfway through etc. The Playbar kept saying it wasn't getting power or wifi and I spent hours trying to get it to work. Since I had an upgrade discount, and the room was refurbished, I decided to go ahead and get a Sonos Arc to replace the Playbar.
I have the Arc paired with the two Sonos SL surrounds, but now I can’t tune the system, or check for updates as it can’t connect to the system. My Amazon Music account can’t connect, but the system plays fine over eArc HDMI, and curiously has no issue connecting to the NAS or playing music on the same network. Additionally, every other time I open the app, the Lounge de-pairs a surround speaker resulting in ARC (?+RS).
I have done the following several times and at a loss:
- disconnected all speakers, restarted router, plugged all in
- factory reset all devices and added back to network
- tried setting up another router on a dedicated 2.5ghz band and network and only connected Sonos devices to it
- removed/readded all subscription services
- checked internet connectivity (all state in google app good to great connectivity)
- tried with at least one device connected to ethernet (not feasible for perm solution only testing)
the Play 5 in the office works with no issue. I can play music from Amazon in this room, but the second I switch to the Lounge configuration, it gives errors (below)
this is my network matrix and they are all coloured grey.
Strength to F0:F6:C1:24:3B:BF Lounge (LR) | Strength to 3A:42:0B:E6:92:1F undefined | Strength to 34:7E:5C:D4:53:CC Office | Strength to F0:F6:C1:24:3D:1B Lounge (RR) | Strength to 38:42:0B:E6:92:1F Lounge (LF,RF) | |
---|---|---|---|---|---|
F0:F6:C1:24:3B:BF Lounge (LR) Secondary Node Noise Floor: 0, 0, 0, 0 undefined | Inbound: 73 Outbound: 69 STP state: forwarding | ||||
34:7E:5C:D4:53:CC Office Noise Floor: 0, 0, 0, 0 undefined | Inbound: 00 Outbound: 23 STP state: undefined | ||||
F0:F6:C1:24:3D:1B Lounge (RR) Secondary Node Noise Floor: 0, 0, 0, 0 undefined | Inbound: 75 Outbound: 71 STP state: forwarding | ||||
38:42:0B:E6:92:1F Lounge (LF,RF) Noise Floor: 0, 0, 0, 0 undefined | Inbound: 69 Outbound: 73 STP state: undefined | Inbound: 71 Outbound: 75 STP state: undefined |
The errors I received through setup and triage are:
- Unable to play… connection to Amazon Music was lost
- Unable to play the selected item
- 701
- 1001
- 1002
- 1101
Any assistance would be greatly appreciated.