Home theater

I just purchased the Sonos Sub (3rd gen).  Dropped $750, it’s beautiful, was excited to try it out. After hitting the join button and doing the NFC phone connection, it prompts me to choose a wireless network.  It can’t detect any 5ghz networks.  I live in a densely populated area and so there are plenty of both 5ghz and 2.4ghz networks, but it can’t detect any of the 5ghz networks. I only have a 5ghz network at home; I don’t have a 2.4ghz, so that’s not an option for me to connect to. The tech specs clearly state the sub connects to 5ghz wifi.  What gives? https://www.sonos.com/en-us/shop/sub#2WiFiConnect to WiFi with any 802.11a/b/g/n 2.4 or 5 GHz broadcast-capable router.

New Sonos User and purchased the Sonos ARC version exclusive with CostcoTV: QN55Q6DAAFXZAApple TV: A1842(32GB), tvOS 15.1.1Sonos App version: 13.3.3, Sonos OS S2Audio In: Silence 2.0(<----what is this?)I am using an existing HDMI cable from my Apple TV to my Samsung TV. Using the Sonos provided HDMI cable from my TV(ARC line) to the Sonos SoundbarHad everything installed on Wed 11/10/21 and excited about all the great things I had heard about the quality. Since they we have been trying to find a solution to an ongoing issue. The sound stops working when going into apps and hoping around channels via our Direct Tv Stream App. The fix thus far is to just keep clicking back and forth between channels and usually the sound comes back. When it does not after multiple attempts, we close out the Direct Tv App and re-open and then it can work again.Also has effected other apps(Hulu, HBO, Showtime, YouTube) seemingly at random. Again, can try hopping around some in hopes in works or close/re

Is their no other way to pair play 1’s with a smart tv, other than taking the tv digital output into a connect/or similar then pairing that to the play 1’s. Thank you in advance. 

I have a Sonos Beam that is connected to my Roku TV via Arc. I also have two Sonos SL speakers. Whenever I use the TV, which is setup to only play though the Beam, it works fine. When I then want to play music on all three speakers, the Beam disappears from the system in the app (the TV is powered down when I do this). If I unplug and plug in the Beam, it shows up without doing anything to reconnect it in the App System settings. This is super annoying to have to unplug and plug-in the Beam whenever I want to use it for music through the App with the other two speakers.

Hi,I’ve recently gotten a Beam (Gen 2). At first, touch controls were working just fine, but since a couple of days they’ve stopped working.I’ve checked the settings in the app, toggling touch controlls off/on doesn’t do anything.I read through the forum here, and some suggested a factory reset, which I did, but did not help either. I made a diagnostic, 43670915. Is there anyone that can help me with this issue? :D Kind regards

Hi all, Joined the community in the hope someone could confirm something for me.Just set up my Beam Gen 2 this evening and I’m having issues.There doesn’t appear to be any volume control showing, from the various forums I’ve read this appears to be an issue with my Samsung TV, I take it there is now work around for this?I am also getting lip sync issues on Sky Q, only works fine when using normal PCM thus missing out on DD / Atmos.I am trying to weigh up whether to just return the Beam or see if I can cope without a volume indicator and have to miss out on DD / Atmos whilst watching Sky Q.Hoping I am just being a complete novice here and I am just doing something stupid and would really really appreciate someone helping me with some advice.Thanks in advance! 

Hi,I got a beam g2 + symfonisk frame/picture speakers for rears (in a condo, will try to avoid adding the sub).Not sure how to place them. The common "av wisdom" is to place front speakers on ear level,and rear ones significantly higher for ambient sounds.However a bar sitting below the tv, if the tv is ear level, can not be that high. More importantly, most discussions on the subject here tend to advice ear - level placement for rear ones too. I also wonder about the distance from side walls, should it be based on same standards as regular surrounds, or does processing and flat on-wall form change something in that regard? Thank you

Have an OLED 4K Samsung TV sonnected vis E-ARC to the Sonos ARC & Directv with 2 GEN 3 Subs & 2 SL ones for Rear. I have Seatcraft theater seats with “soundshaker’ in them -- bought the AMP to use the RCA in and out to power these and so the seats will shake when playing a movie….Question is th following:When I added the AMP to the App it added it as its own room and will not allow me to add to “Home Theater” where the rest of the components - why? Need help or if this solution wont work Ill have to ship the AMP back as it would be a waste otherwise...

Hi all. So I want a wired network connection to my Beam. Rather then routing a separate ethernet cable, will a HDMI with ethernet cable from the Samsung TV’s eArc connection provide a wired connection to the Beam? TV has a wired connection via ethernet.

Hello,I have bought Sonos Amp and at the monent I want to use it along with Sonos One and Sonos One Sl speakers as a stereo setup/group.looks line I can only setup these speskers as surrounds which is not what I need.can anyone let me know if this possible and if possible what I am doing wrong.much appreciated! Tom

Sorry for what might be a basic question. I have the ZP100 and ZP80 in my house to do whole house music system for wired speakers through my house. They work great and do not want to update them. I am t thinking about the Arc and stone One speakers for a home theater setup. I have to use the “legacy /old” app for my current system. I assume I can add the Arc. But do I add it using my old app (add equipment) or do I add it using the new app and set it up as a new system?

I have a new Arc paired with a Gen 2 Sub and two Play 3s for surrounds.  All are running on S2 and the Arc is wired. I also have 8 legacy devices running on S1 and the root zone is wired. All S1 and S2 devices have reserved static IPs.  The problem is that lately, when I open the S2 app, under “System”  it indicates “3 Issues” and a red dot.  When I click on that,  I am given no more info, and when I click on “About My System” the Arc is missing, but the Sub and the two surrounds are shown. I do not see the Arc as a connected device in my router’s admin screens and I can’t connect to it using a browser to look at the network matrix.  I CAN connect to the surrounds and it shows the Arc as having the correct IP address but the network matirx shows the Arc as being undefined.The Arc is playing TV sound so it is definitely powered up and working. The usual fix is to “Find Missing Products” or reboot etc. but that is getting old.  This was happening before the recent DTS update (from today)

Hi,In my Bedroom I have two IKEA SYMFONISK Table lamps as stereo pair. One is wired to my network. The other connected via Wireless Sonos Net.I have an alarm setup, to play a Sonos playlist, which mainly has songs from my nas (itunes folder) and a few songs from Apple Music. The alarm is set to play on the bedroom speakers every weekday from 07:00 to 09:00, but also on grouped speakers (as Sonos does not allow me to add alarms to a speaker group, only to a speaker and the speakers that just happen to be grouped at that time, every morning 30 minutes before the alarm, my  Home Assistant system groups the speakers in my bedroom, guestroom (Play:3 in stereo pair), bathroom (One SL), and kitchen (play:1 stereo pair). This grouping works flawlessly, so every morning before the alarm plays, the desired speakers are grouped with my bedroom speakers).But..Since recently (hard to pinpoint), sometimes the alarm does not play at all, anywhere. Also, not the chimes backup. The chimes did used to p

My Sonos Beam recently dropped out of my app. I reset the device and went through the process of adding it back to the app.I got to the point where I got the message “Your Beam has been added, but may not appear in the System tab. If so, unplug the power cord and plug it back in to finish set-up from the system tab”Indeed the Beam did not appear, and also did not appear if I switched the power off and on. Any clues on how to resolve this?

I originally setup my BEAM with an optical connection and now want to change to the HDMI ARC connection.  WHAT DO I NEED TO DO?

Beam Gen 2 volume issue: automatically drops to 15%. Even if i disconnect the hdmi cable which is hooked on a samsung 43Q67A TV with eARC, playing a stream from TuneIn. Volume limit is as default: 100% volume allowed.When i raise the volume i will see the slider automatically drop to 15% after a few seconds.Factory reset would not help. Is there a solution?

Hi, my partner’s just installed Sonos ARC and paired it with an OLED65C14LD. We would like to keep the autonomy of using the TV sound as and when. This, amongst other things will enable us to use headphones as far as we understand. However every time we go into the TV ‘sound out’ option and click ‘TV Speakers’ the option gets selected and lasts about 2 seconds, then the setting reverts automatically to HDMI (ARC) Device. The same happens when sellecting the ‘Wired Headphones’ option.We would like this to stop and be able to keep the TV Speakers on or Wired Headphones on for as long as we need them on. How do we achieve this?Many thanks for your support.

I have an Arc, 2 subs (Gen3) and 2 ones (Gen 2) w/ a Sony 65” A80J OLED. Should everything be on 2.4ghz or 5ghz?  

I currently have a Sonos Playbar set up on a living room TV. No surround speakers. The living room and kitchen are open and connected (one large rectangle) and I’d like to set up a Five at the far end of the area in the kitchen. The principal reason is for music: we’d like to be hit from both directions when sitting at our kitchen counter. But I’m wondering, can the Playbar and Five be grouped such that there will be no sound delay when watching TV? Thank you in advance!  

Hi, I recently purchased the Sonos Beam Shadow Edition from Costco.I have a Samsung TV, which doesnt have an Arc port so I used the other attachment. Forgot the type.Anyways I’m able to sync my samsung TVs remote to the Sonos soundbar and control the volume.However when I turn the TV off and on again, the TV remote defaults back to controlling the TVs volume AND the sound bar. What do I do?

From last few days my sonos subwoofer makes low beeping noise every few second.I ran diagnostics and number is 670796755

My Sonos beam constantly disappears from the app. I have to every time I open the app, unplug my sonos beam from the power, and plug it back in for it to show. I’ve called tech support once before and fixed my router settings to pick up B/G/N signals. That worked for about a week. Now, the Beam does not show up in the Sonos app unless I unplug the power and plug it back in.Is there another option for me to fix it? This is incredibly frustrating.

Hi my sonos one SL has stopped receiving power, it less than 5 months old. It was using it as a part sonos arc system.

I just upgraded from the Beam to the ARC. I'm using the HDMI to optical bc the Sharp TV has no arc-HDMI feature. The TV remove would run the Beam volume just fine, but does not work with the ARC. Yes, I've paired it with the Arc and the TVs internal speakers are set to off as they were with the Beam.  The IR/indicator light on the ARC does light up when I press the volumn, but it doesn't change the volumn at all. Any ideas?

Hey all, joined the Sonos family today!Beam Gen 2 and 2 x Sonos one SL.The rear speakers are on my back wall which my sofa backs directly onto.I have placed them about a foot above seated head height.Is this optimal? Or would ear level be better?Also they are on a shelf, should they be angled down? thanks in advance