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Handlebarmo
Contributor I
November 19, 2022
Answered

Sonos Playbar sound dropout

I have a gen 1 beam and recently upgraded my tv from Samsung to Hisense.  Beam gen 1 only has an optical cable.  About every 70 minutes the sound drops out for about 20 seconds and then comes back on.  Didn’t happen with my old tv.  I have done all the software updates and reboots etc.  I am considering upgrading to a gen 2 but worried I will have the same issue.  No dropouts when just streaming music

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Airgetlam
AirgetlamAnswer
November 20, 2022

I’m confused, the gen 1 Beam had ARC, if memory serves. Only the current Ray, and the former PLAYBAR and Playbase were optical only? The Beam gen 2 added eARC to the previous ARC?

None of that alters the fact that Hisense has been known for improper implementations of many of their APIs. You should, at the very least, check to be sure that the software on the TV is up to date. 

Bruce
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Airgetlam
Airgetlam
November 20, 2022

Make sure the TV, and any source connected to it, is locked down, in the audio settings, to Dolby Digital, which is the max that the PLAYBAR can handle. 

Your system may be sending something to the Hisense that it can’t send across the limited bandwidth available to optical. And optical, being one way only, isn’t able to send a signal back to the TV saying ‘Only send me X’ as it would in an ARC (CEC) situation. 

Bruce
controlav
controlav
Lead Maestro
November 20, 2022

FINALLY: ITS PLAYBAR DROP OFFS, not BEAM. (Admins can you change the title?)

Yes, my Playbar started this about a month ago. I thought it was a hardware problem, so I swapped in a spare Playbar and it still happens.

Running S2, bonded to a Sub Gen 1. Connected to a 2019 Samsung TV, fed with a TiVo and an Apple TV. Happens on both sources.

It drops for a second or so on a random cycle, averaging once or twice an hour.

Nothing like a 20 second drop though.

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