Sonos Playbar sound dropout

12 replies
352 views

I have a gen 1 beam and recently upgraded my tv from Samsung to Hisense. Beam gen 1 only has an optical cable. About every 70 minutes the sound drops out for about 20 seconds and then comes back on. Didn’t happen with my old tv. I have done all the software updates and reboots etc. I am considering upgrading to a gen 2 but worried I will have the same issue. No dropouts when just streaming music

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

I’m confused, the gen 1 Beam had ARC, if memory serves. Only the current Ray, and the former PLAYBAR and Playbase were optical only? The Beam gen 2 added eARC to the previous ARC?

None of that alters the fact that Hisense has been known for improper implementations of many of their APIs. You should, at the very least, check to be sure that the software on the TV is up to date.

Bruce

buzz

Grand Maestro

I can’t explain the 70 minute cycle. Is it possible that a program is switching to an unsupported audio format? Are the connections fully seated?

H

HandlebarmoAuthor

Contributor I

Have checked all the connections multiple times. Happens only when playing through the tv

controlav

Lead Maestro

Beam Gen 1 has HDMI-ARC support, why not use that instead of optical?

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

H

HandlebarmoAuthor

Contributor I

It only has one port and that is optical

106rallye

They still sell TV’s with optical only these days? Which Hisense did you get?

Airgetlam

Hisense is a frequent source of issues in these forums, apparently due to their attempt to be ‘price conscious’, they don’t always get all the implementations / things done properly.

Bruce

H

HandlebarmoAuthor

Contributor I

The TV has HDMI Arc and optical - it’s the beam that only has optical. The tv is Hisense 65” 4k ULED mini LED TV (U8HAU)

AirgetlamAnswer

I’m confused, the gen 1 Beam had ARC, if memory serves. Only the current Ray, and the former PLAYBAR and Playbase were optical only? The Beam gen 2 added eARC to the previous ARC?

None of that alters the fact that Hisense has been known for improper implementations of many of their APIs. You should, at the very least, check to be sure that the software on the TV is up to date.

Bruce