Skip to main content
Turtle4360
Contributor II
November 20, 2022
Answered

sonos Beam wont play sound through the TV

Hi- I have had my Beam and two play 1s connected to my tv for a couple of years and had no problems. A week or so ago, I turned the power point off at the wall to save electricity per my electricity provider’s request, and now it won’t play through the tv. Still works via wifi. I’ve changed from optical to HDMI arc and even changed cables. So I guess my question is, do the HDMI ports on these things ever go bad? If so, would that show up in troubleshooting?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Airgetlam
AirgetlamAnswer
November 20, 2022

I’ve never seen that before, but it doesn’t mean it’s not possible. Just unlikely. Honestly, though, it

Sounds more like the TV isn’t making the appropriate ‘handshake’ with the Beam, which isn’t normally supposed to be turned off (hence no power button on it, but it does go into low power mode while waiting for the next signal). Much like your TV doesn’t really turn off all the way when you hit the power button on the remote.

I would try a power cycle of the TV by unplugging it from the wall for at least 2 minutes, then plugging it back in, which should reset the OS (and CEC) on it. 

Bruce
View in thread

2 replies

Airgetlam
AirgetlamAnswer
November 20, 2022

I’ve never seen that before, but it doesn’t mean it’s not possible. Just unlikely. Honestly, though, it

Sounds more like the TV isn’t making the appropriate ‘handshake’ with the Beam, which isn’t normally supposed to be turned off (hence no power button on it, but it does go into low power mode while waiting for the next signal). Much like your TV doesn’t really turn off all the way when you hit the power button on the remote.

I would try a power cycle of the TV by unplugging it from the wall for at least 2 minutes, then plugging it back in, which should reset the OS (and CEC) on it. 

Bruce
    Turtle4360Author
    Contributor II
    November 20, 2022

    That’s great! Thanks! I’ll give that a try and if it doesn’t work, will contact the support folks.

      Terms & ConditionsAccessibility statement