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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,839 Topics
  • 29,833 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5839 Topics
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FrejContributor I
asked in Home theater
Sonos Beam + Logitech Harmony Ultimate (with Hub) using Wi-Fi issue

1. Scan for devices using Wi-Fi. 2. Sonos Beam detected and chosen. 3. Setup ask me for the correct modell. A) Sky S14 B) Origen AE Technology S14V C) Technicolor S14B 4. I dont know which one to use but none of them manage to commuincate with by Beam. I have also tried to bypass the Hub (Remote directly to Beam) without success. So what to do to get it to communicate directly with Beam? I have verified that i'm connected to Wi-Fi. I know that you could use HDMI ARC on the TV to change volume through the TV but I prefer this and it should work.

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Ryan S
6 years ago
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john ovContributor II
asked in Home theater
hdmi for sonos beam

Just got my beam and wondered if i can use any hdmi cable as i need a longer one then the one supplied , cheers

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B
6 years ago
JayHTX
JayHTXContributor I
asked in Home theater
Playbase TOO LOUD in surround sound setup - OVER POWERS sound on Add-on surround speakers. PLEASE HELP.

I have a Playbase and just added (2) Play 3's. The Playbase is under my TV and when sitting at center, it is 11' 3" in front of me. My (2) Play 3's are only 4' 2" behind me and spaced approx 4.5" apart. I CAN BARE EVEN HEAR the Play 3's. I went through the auto setup, then the manual setup and set the Play 3's at the furthest distance on the app even thought they are not that far away. Still no luck. I tried all the audio output options on my TV - Dolby, Bitstream, etc etc, all of them.... still no luck. No matter how loud I turn up the volume the Playbase drowns out the others. I like to hear the sounds from behind me, I wish there was an option for a rear fade or at least turn the Playbase down. OR Sonos come out with an update that re-calibrates the sound weighting on surround ... OR tweak the 10' away set up to be a louder option for the add on speakers ... I mean, c'mon .... all these options and can solve this simple issue? If i'm not missing someththing and there is no

13653
Airgetlam
6 years ago
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hhariContributor I
asked in Home theater
Wireless Headphones and Playbase: Connect of Optical Audio Splitter?

Hi everyone! I know a version of the headphones to playbar/playbase question has been asked in other forums within this community, but as far as I was able to see, none of the questions discussed use of an optical audio splitter as a potential solution. I am trying to connect wireless headphones (Sennheiser RS 175) to an existing system that includes a Sonos system (Playbase and two Play:1s), a tv (Sony XBR55X900E), and multiple other media connected to the TV (bluray, gaming system, Tivo, etc.). In order to use the headphones at night (instead of the full Sonos system), would I need to invest in a Sonos Connect or would it be possible to use an Optical Audio Splitter (e.g., VIMVIP 3 Way In / Out Digital Toslink Optical Audio Splitter Manual Switch) to direct sound from the TV to either the Sonos system or the headphones? Thank you in advance for any of your suggestions, and happy holidays!

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B
6 years ago
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ChrisHzAvid Contributor II
asked in Home theater
Playbase - Unable to Connect to TV

I just purchased a Sonos Playbase. I followed the directions for setup without success. Initially it would not connect to my wireless network so I moved the router adjacent to the box and hardwired it. The playbase downloaded an update and registered the product. Now it was time to connect to the TV. With the Optical cable connected, I had to disconnect the router so I could connect the cable to the Comcast TV box. (the router is supplied by Comcast and requires a coaxial connection). The playbase would not connect to the TV and now only shows a white light. I tried to perform a reset by unplugging power then plugging in while holding down the play/pause button with no change. At this point I do not know what to do. Sound and Vision really talked the playbase up. Any ideas on a path forward would be appreciated. Chris

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Airgetlam
6 years ago
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dan from seattleContributor I
asked in Home theater
Using Playbase with HDMI extractor

It has taken nearly two weeks to get my new Playbase to play sound from our Sony TV. Thanks to some very patient and expert help from a couple of people on this support forum we concluded that I needed an HDMI extractor to get the sound directly to the Playbase since it wouldn't pass through the digital optical cable. That did the trick, but it is not perfect, by any means. There is still one glitch that I can't figure out. When we finish watching a TV show and turn off the set, the next time we turn it on, often, the sound has defaulted to the wi-fi feed and the only way I can get the TV sound back is through the Sonos app on my Android phone. To make matters worse this doesn't seem to happen every time. If it was only me, I might be able to tolerate this, but the whole point of getting the Playbase in the first place, was to make watching TV easier for my wife. Obviously, I can't be present every time she wants to watch something. (Teaching her to use the app is waaaaaay out

10248
D
6 years ago
RangerDog
RangerDogEnthusiast I
asked in Home theater
TV Autoplay & Ungroup on Autoplay check boxes

New to Sonos. I have a 5.1 setup for my TV and also listen to music in the "TV Room." Everythings seems to be working correctly with my Playbar, Sub and two Play:1 speakers. Just one questions I haven't found directly answered on the forum or in support: There are two check boxes in the controller app room settings: TV Autopay Ungroup on Autoplay Can someone explain in clear English what those boxes do and why I would want to check/uncheck one, the other or both? Thank you!

648574
E
6 years ago
J
jillzatykoContributor I
asked in Home theater
Help connecting Playbase to Vizio tv

I have the audio plugged into my tv and the power cord plugged in as well. The Sonos app says it cannot find the tv audio and won't set up. Can someone help?

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Airgetlam
6 years ago
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glewtionContributor I
asked in Home theater
Playbase doesn't connect

I recently tried to access my Sonos system (1 Room - Bridge + Playbase + Sub) and it said one of my players was missing. Tried restarting everything. Router, Bridge, Controllers, etc. Incredibly frustrated, I gave up and did a factory reset. Started with the Bridge. Tried to add the factory-reset Playbase. Clicked the connect button and the chime happened. Nothing happened. I've repeated this a dozen times. Feels like Sonos just used to work. I guess things have changed. I'm not a newbie to Sonos, so no need to walk me through the basics of router issues (that's why I have a Bridge) or what a factory reset means. Would love someone to respond who's been through the same mess.

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G
6 years ago
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houmieContributor I
asked in Home theater
Sonos Playbar workable with PS4?

Hi All, I'm new to Sonos. I never use the TV directly, hence I don't rely on the TV sound output. I would only use it through PS4 (watching Amazon Prime, play Bluray, streaming movies though Media Player) Now the simple question is, can I connect the optical cable of PS4 to Sonos PlayBar and set the format to Dolby Digital 5.1 and expect it to work? Many Thanks, H

2199016
I
7 years ago
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PurplePlanContributor I
asked in Home theater
Maintain 5.1 Surround & Fill Open-concept Room with SONOS Sound?

Just set up SONOS PLAYBASE, 2x Play:1, and a Sub at one end of an open-concept living room/dining room/kitchen area of house. It rocks! Well, at that end of the space. Not so much at the middle and other end of the space. Which is the kitchen; so cooking's no fun. Any suggestions how best to fill the whole open-space with sound, while maintaining the 5.1 sound stage in the "living room" side of the space? Thanks much! ??

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P
7 years ago
A
andrewm1Contributor I
asked in Home theater
Can't factory reset the playbar & surrounds won't work

1) I have followed the instructions - unplug > hold down mute button and plug back in > hold and wait for amber light > amber and white light flashes ... but then it immediately turns to flashing red. There is no flashing green. 2) During initial setup, my iphone sonos app can't find the "SONOS" wifi network. The only way I can set it up is through the ethernet connected directly to the router. 3) The surround speakers (2 play 1's via wifi) won't make any noise. The playbar is wired into the router. The surround speakers only work when as surround when one of them is hard wired into the router. When unpaired from the playbar, they each work fine independently or as stereo over wifi or ethernet. FYI the router is a brand new LINKSYS EA7300 router.

13291
Jeff S
7 years ago
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aleaeContributor I
asked in Home theater
Connect Sonos and AppleTV (4thGen) to TV (no toslink, only inputs...?)

My TV does not have toslink nor outputs, only HDMI and inputs. I used to have the AppleTV (3rdGen) connected to my PlayBar through toslink, and my AppleTV connected to my TV through HDMI, and everything worked great. I just recently purchased the AppleTV(4thGen), however it does not have a Toslink, so now I could not connect my Sonos to the system. Therefore, I purched the SonoConect to see if I could get creative and find a way to connect everything....... but I cant find a way. Please help!

5893
ratty
8 years ago
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Luckdog99Contributor I
asked in Home theater
Setting up Sonos with Philips TV and getting message every time volume is adjusted

After turning off my tv speaker during the Sonos setup, I get this stupid message basically telling me that the TV speaker is deactivated. "The TV speakers have been turned off..." etc. Takes up about half the screen too. How can I turn this off? TV model: 55PFL5706/F7

29541
Chris
8 years ago
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