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Sky Q & Sonos Arc not playing audio

  • December 16, 2022
  • 4 replies
  • 142 views
S

Hi

i just bought an Arc connected via HDMI to my Panasonic ARC port and can only get audio if I choose audio output Normal not any of the Dolby options.  TV source is a 2TB sky Q box that is rated to play Dolby options 

As anyone got a solution please????

Best answer by Corry P

Hi @Smonty 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

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4 replies

G

What specific model is your TV?

"Receive with simplicity everything that happens to you." - Rashi
S
  • Smonty
  • Author
  • Contributor I
  • December 18, 2022

Guitar superstar. Thanks for your interest it is a TX-65DX50B 

Corry P
Forum|alt.badge.img+19
  • Corry P
  • Sonos Staff
  • Answer
  • December 21, 2022

Hi @Smonty 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Airgetlam
S
  • Smonty
  • Author
  • Contributor I
  • December 21, 2022

Thank you. I will try that 

Airgetlam
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