Sky Q & Sonos Arc not playing audio

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Hi

i just bought an Arc connected via HDMI to my Panasonic ARC port and can only get audio if I choose audio output Normal not any of the Dolby options. TV source is a 2TB sky Q box that is rated to play Dolby options

As anyone got a solution please????

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Corry PAnswer

Sonos Staff

Hi @Smonty

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

What specific model is your TV?

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"Receive with simplicity everything that happens to you." - Rashi

S

SmontyAuthor

Contributor I

Guitar superstar. Thanks for your interest it is a TX-65DX50B

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Corry PAnswer

Sonos Staff

Hi @Smonty

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

S

SmontyAuthor

Contributor I

Thank you. I will try that

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