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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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7018 Topics
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Mattyp9191Contributor I
asked in Home theater
phillips 58pus7805 dolby atmos difficulty

Hi,Recently purchased a beam gen 2, have tried everything I can google/YouTube to get Dolby atmos set up and working, phillips 58pus7805 ambilight - says it’s atmos compatible - purchased in 2021 HDMI lead provided connected to hdmi arc connection (all 3 on tv are arc - tried all 3) Netflix subscription is right, and I’ve tried recommend known atmos films etc,I cannot find anything in the tv settings which I’ve missed?   Please help! 😂

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AlderkingContributor I
asked in Home theater
Beam only Stereo PCM 2.0?

New Beam Gen 2 and Sub Gen 3 owner -- my first Sonos speakers.My Apple TV 4K is connected to my Samsung 6100 TV via HDMI. The Beam is connected from the TV via the dedicated ARC HDMI port. HDMI-CEC protocol (Anynet+) is turned on.I’ve confirmed through the Sonos app that when watching TV I seem to only get Stereo PCM 2.0 output, when I believe I should be getting some kind of virtualized surround output. Am I missing something? Or misunderstanding?

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hudamanContributor I
posted in Home theater
Combining ARC/Sonance Atmos system into multi-room system

Hi, i have an open space floor plan (see pic), and I’m going to use multiple Amps to set up home sound.  In the living space, I’ll have an Arc with 2 rear ceiling Sonos Sonances forming an Atmos system, connecting to a single Amp,  and then I’ll have 2 to 3 pairs of Sonances in the large open area covering the kitchen, dining and living area.  (And I'll have outdoor speakers connected to an Amp; there are two outside decks, where the grids on either side of room are).Question: If I'm not using the Arc and Rear speakers as home theater/TV, can I switch their use/incorporate them into a larger all-over system? If so, then I won’t need an extra pair of Sonance speakers in the living area. I know the Amp can control up to 3 pairs, but they have to play the same sound.If I have the 2 rear speakers on one Sonos Amp, can I also connect two more pairs of Sonances to the same Amp, have the 2 pair shut off when doing Atmos, and then have the option to shift over all 3 pairs  supporting the all-o

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hnsipanTrending Lyricist I
asked in Home theater
ARC reboot!

is there a redo / reboot for ARC setup?can I start all over since I screwed up on the original setup process and created an extra room I did not mean to?can you delete the ARC from your system and try to set it up all over again as a brand new ARC to be added to your system?Thank you

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Mike WillAvid Contributor I
posted in Home theater
Chromecast and Arc

I have seen lots of discussion about similar issues, but I haven’t seen my particular issue.  I have my Sonos Arc connected to the HDMI eArc input on my Bravia TV.  The Chromecast with Google TV is connected to the MHL HDMI input.  If for example I watch Netflix through the App on the Bravia, I get full Dolby sound.  But if I watch the same Netflix program through Chromecast, I can only get Stereo PCM sound.  I have fiddled with every sound setting I can think of on both the Bravia and the Chromecast, but I can’t improve the sound.  Any suggestions? Thanks,Mike

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onmeheadsonContributor I
posted in Home theater
Sonos Arc static noise

Hi all,I’ve had the Arc since Christmas and added the sub a couple of weeks ago. It’s been brilliant and is a huge improvement on my last soundbar.However, it has started randomly making a weird noise, which I can only describe as a static sound,  It was quite bad a couple of days ago while watching BBC News when the news reader was speaking. It happened again when I put Sky Sports on and the pundits were talking at half time.Also, when I’m in the Home menu on the TV (Sony A80J) it does it when I’m navigating around the screen, but only if I leave the cursor for a while then move it. It’s the same on the internal apps.These noises went away by simply turning the TV over then switching back but I shouldn’t need to do this.It is rather annoying. Is there something wrong with my Arc?I disconnected the Arc to see if it was the TV but it’s not, it only happens when the Arc is connected.I have tried unplugging everything from the mains and disconnecting all of the HDMI cables and power cable

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Ken_Griffiths
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hks88Contributor I
asked in Home theater
Help! Can't connect surrounds or gen3 sub to arc!?

Hi all, I can’t seem to connect to Sonos oneSL or Gen3 to my arc. They connect to each other and they work fine.Have tried reboot/factory resetting all products and have tried to use the arc as a wired connection but nothing seems to work. After trying to connect the surrounds or sub, the app forgets it and I’m not able to find them again without factory resetting them! Can’t access the router as it is part of the building network, which I wonder could be the issue although everything was on channel one when I checked. Have tried advice on other threads but nothing seems to work :(Diagnostic report is 876153472Any help would be much appreciated! BwHk

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AndreasekContributor I
asked in Home theater
No sound from ONE SL when trying to add device.

Big problem! The speakers (2) ONE SL have been working for years. For about 6 months ago, Spotify stopped working. “Could not add songs to playlist”. (Webradio and my own library still worked)No network changes have been made. I have blamed the Sonos software (also many users on Google Play). The customer service said no. They have tried to get me through all my network settings. All is ok. I have been in contact with them several times. No Luck. Now, all of a sudden, an update were found on the speakers. Tried to update - failed.Then tried by wire on the right speaker - worked. Tried wired on the left. Nothing. The Sonos app told me that I could not have both wired and wifi at the same time. That issue did not come up on the right one. Then it wanted to connect via bluetooth. Got contact. Nothing. After several tries and no update worked, I reseted it. Now it stops at led blinking white/orange. Never turns green. Restart gets it to start its Sonos wifi. The app connects to it. Now it

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nawshieContributor I
asked in Home theater
Can you pair five with arc ?

HelloCan i pair a set of five's with an arc as front or rear ?THanks

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BillBillBillContributor I
posted in Home theater
Beam 2 Machine Gun Noise

I have read the posts Below relating to the machine gun noise coming from my Sonos beam two. Last night I had a very similar experience I had Which scared the life out of me my wife and cat.The only way I could stop this was to unplug the HDMI and As it would not let me into the Sonos S2 app to control on yetpower cable, As it would not let me into the Sonos S2 app to control or mute. Ccan the Sonos community or Sonos them selves please indicate what can be done to resolve this issue, I have had many issues since starting to use my beam two, correction failures Wi-Fi and compatibility changing Wi-Fi channels we are all tried to make the pairing of my new Sonos possible. The final result was me returning returning the first beam to back to the hi-fi retailer, where even the could not get the initial unit pair up for update. 

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Sotiris C.
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Newbie2Contributor I
posted in Home theater
Sonos arc no sound

I have just bought the Sonos arc and connected it all up following the instructions. LG OLED 65 connected with HDMI ARC input from SONOS ARC. There are 2 other HDMI cables, one for a Skybox and one for VIRGIN 360 BOX. Whenever I turn off the TV and turn back on again the SONOS does not play sound from the TV and its own installed apps even if the VIRGINBOX 360 has not been turned on. I open the App and tells me another Theatre product connected is in conflict. The only way I get sound back is to disconnect the HDMI 4K cable connected to my VIRGINBOX 360 from the TV. This is maddening and cant find any guidance on how to solve this. Does anyone have a clue what Im doing wrong?

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Ken_Griffiths
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Nick9191Contributor I
posted in Home theater
One SL: Knocking/tapping noise

Hi everybody,I have audio issues with all the One SL speakers I recently got. When streaming, I randomly get “knocking”/”tapping” noises.​​​​​​ Imagine you’re in a Zoom call and somebody taps their finger onto the microphone. Those sounds appear at the current volume. It happens mostly when streaming Spotify (no matter if via Sonos app or Spotify).This occurs on all three Sonos speakers that I bought, all just before Christmas.current-volume tapping noise mostly on Spotify, sometimes on AirPlayIt does not sound like connection issues or buffering. Playback is seamless. Just a loud Support suggested to try connecting via ethernet, but that doesn’t help. I could not replicate it on Sonos Radio, but I don’t generally use that for streaming, so it might still happen there.Would be great if anyone can help here. I do have the stuff on camera, but wasn’t sure that your guidelines on audio samples are. Does anyone else have these issues?

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Airgetlam
Seattle_JC
Seattle_JCContributor I
posted in Home theater
Arc Went “POP” and Went Quiet

Last night, while watching a movie on Netflix, we heard a loud “POP”!  At first we thought it came from the fireplace, but we quickly realized that nothing was coming from the Arc center channel. The Sub and rear speakers were performing as expected, but the Arc was dead silent. The app did not indicate any issues with the setup and the Arc indicator lights were working. I even tried to activate the voice assistant. Alexa appeared to be responding, but silently, with sounds coming from the Arc.  I feared the worse, but after unplugging the Arc from the power source, and plugging it back in, things went back to functioning normally. I am just curious if anyone else had experienced this. Should I be worried? Arc + Sub + SL+ SR

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inapptomContributor I
asked in Home theater
Sonos system "pop" on unpausing Atmos?

Hi,I recently finished setting up my full Sonos system (Arc+Sub+2xOne SL), and am loving it! However, I have an issue that when I pause TrueHD Atmos content for more than about 5 seconds (i.e. until the Atmos badge disappears in the S2 app), then resume there’s a metallic pop/static in the system before the sound starts again (this happens on the Arc and the surrounds, so not a single speaker issue). It doesn’t happen with other audio codecs (e.g. DTS, DD+). If I turn the volume down before unpausing, I don’t hear this, so it’s definitely speaker noise, and not some electrical noise in the system.Does anyone else have this issue and any suggestions on how to sort it?Thanks in advance!

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James L.
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DefenestratorContributor I
asked in Home theater
Sonos Arc crackling during 7.1 TrueHD/Atmos

Setup:Sonos 5.1 surround system (Arc + Bass + 2x One SL) TV (LG OLED65CXPUA) via the HDMI eARC and a Monoprice High Speed HDMI 2019 Nvidia Shield Pro with Plex for video playbackProblem: Whenever I play videos with 7.1 audio tracks (including TrueHD/Atmos), I hear crackling from all speakers intermittently. It seems to correlate with high bass times, but it reproduces in similar parts of all videos I’ve tested with. This does NOT happen if the source is 5.1 (even if it’s 5.1 Atmos, such as a “E-AC-3+Atmos / E-AC-3” audio channel). I’ve specifically also tested with the Dolby test files available here: https://thedigitaltheater.com/dolby-trailers/, and for these two versions:Nature's Fury (Dolby Digital Plus ATMOS): plays fineNature's Fury (Lossless - ATMOS): crackles Any ideas?

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creekerContributor I
asked in Home theater
Arc unmounted + sub vs arm mounted + sub

I feel like this topic likely already exists but am having trouble finding it in the forums.   I have a new Arc and Sub. My wife strongly prefers the Arc to be wall mounted.  I am trying to decide if I should buy the Sonos branded wall mount which changes the power when wall mounted vs buying an off brand mount that does not make any adjustments to the sound of the Arc.  My question is: Will the sub make up for any lost power of the mounted arc? will there be much of a difference in sound quality between a mounted Arc with Sub vs an unmounted Arc with Sub?

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molieContributor I
asked in Home theater
Arc works fine but no sound from Sonos One SLs when switching to TV

New to Sonos.Installed Arc at the weekend and set up was fine.Installed two SLs today and set up seemed fine.Sound coming from all 3 speakers.Created surround sound group to get the stereo effect. All seemed to be fine.Now I’m getting sound from all 3 speakers for music/radio BUTwhen I switch to TV the sound is only coming from the Ark.HELP please! What have I done wrong or what step have I missed? 

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Pifrac
posted in Home theater
YouTube sound from Beam not correctly relayed on others speakers

Very often, the sound from YouTube on my TV, which is played just fine on the Beam, is not correctly relayed on the other speakers. There is like a hiss, like if there was a CD hickup... it's making any relay from TV to other speakers impossible. Thank you for your help

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NielsbContributor I
asked in Home theater
sonos arc with almost no bass

Hi All, Today january 2022 i bought fininally my Sonos Arc. I have read a lot of good reviews especially about the bass performance. But when i installed the Sonos Arc, the bass was very low and crappy. Even when changing the bass level in the EQ, you hear almost no difference between bass level 0 and 10.loudness is on, tried Trueplay two times, one time with a Iphone13pro and one time with an iPad, but still crappy bass. My Sonos Play5gen2 has  a perfect bass, so now i don’t know how to solve this. Can anyone provide me some tips and tricks, before i sent the unit back?many thanks. Niels

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Joe BillContributor I
asked in Home theater
Setting up Sonos One SL with Beam (gen 2)

I was able to set up the surround with the Sonos Soundbar (gen 2) and 2 Sonos One SL speakers. However, when I stream older programs, the Sonos app shows Stereo PCM. and I don’t receive audio from the Sonos ONE SL speakers. When I stream from newer programs, I get ATMOS on the Sonos app, but the volume is not loud enough to notice the difference with the extra speakers.  Anyone have any comments?

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nilottContributor I
asked in Home theater
Turntable with Five & ARC

Hi all, I just got my Sonos Arc and set it up with my two Five‘s as a group for my TV.I also have the Pro-Ject Carbon turntable connected to one of the Five‘s.When I grouped the speakers, I couldn’t get the audio from the turntable to be played. The only option seems to be to remove the Five from the group as the line-in reappears as a source within the Sonos app.This is quite annoying - how can I get the turntable to be played on the entire group? 

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AleAContributor I
asked in Home theater
Beam 2 + Sony kd48A9 in eARC: Standby mode issue led iswitch back to white

Hi,I’m new here and I’ve just received my new Beam gen 2, that sound incredibly fine. I’m very happy.The soundbar is connected to a Sony KD-48A9 via eARC, everything is working fine but when I put the standby the tv, the beam gen 2 goes in standby as well, in fact I can see the light becoming lightening green. But immediately after 1 sec  or less the soundbar led become  again white.Could you please tell me which setting that I need to change on the TV to make standby working?Could someone tell me if there is a setting on the soundbar that I need to change in order to make standby correctly working?Could you please tell me if there is any setting to put the soundbar in standby after i.e. 5min of no hdmi signal? Thanks & Regards

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Ken_Griffiths
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JK_NLContributor I
asked in Home theater
Arc sound quality

Hi Sonos, I recently bought a Sonos Arc and have connected it to my TV using the HDMI Arc output of my (Philips) TV. Unfortunately I’m not that blown away by the sound quality, it sounds very ‘metallic’ and ‘crisp’ (I don’t have a sub at the moment so I expected to miss a little bass, but now it just sounds cheap. I created a diagnose report, the id being: 1920014812. Would be great if someone from support could check if there are any issues with the setup, or if anyone has any tips.. Johan

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Matthew ErrittyContributor I
asked in Home theater
Beam + Sky Q no digital audio

Hi,I’ve seen there are topics on similar but try as I might I can’t fix it.2014 Panasonic TV TXL42ET60sky Q 1 TB boxsonos beam gen 2 connectionsbeam connected to TV via HDMI2 (ARC) using Sonos leadsky q to HDMI 1 viera link is on. HDMI output on TV is set to digital.setup via Sonos app and the TV is connected.I can only get sound on HD channels if on the Sky q settings the HDMI output is set to normal and then it comes as stereo PCM 2.0if I change the HDMI output on sky box to digital then I will only get sound on non-HD channelsAbsolutely infuriating so far. Certainly the investment wasn’t to have a stereo speaker!All advice welcome - I’m off to the pub and will check back tomorrow!

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jeremywaltonContributor I
asked in Home theater
Play Samsung TV audio through Samsung soundbar and Sonos architecture speakers.

I recently moved and the new house has a Sonos AMP (https://www.sonos.com/en-us/shop/amp) with in-ceiling speakers (https://www.sonos.com/en-us/shop/ceiling-speaker-pair).The TV I have is a Samsung - 55" Class QN90A Neo QLED 4K UHD Smart TV (https://www.samsung.com/us/televisions-home-theater/tvs/samsung-neo-qled-4k/55-qn90a-neo-qled-4k-smart-tv-2021-qn55qn90aafxza/#benefits)and a Samsung HW-Q600A soundbar. (https://www.samsung.com/us/televisions-home-theater/home-theater/sound-bars/hw-q600a-3-1-2ch-soundbar-w-dolby-atmos-dts-x-2021-hw-q600a-za/)I am able to plug the Sonos AMP into the TV via HDMI eARC and can get audio there.I am also able to plug the soundbar into the TV via HDMI eARC and can get audio there.Is it possible to plug the Sonos AMP into the soundbar to get audio from the TV to play from both the soundbar and the sonos speakers?I saw there is this https://www.sonos.com/en-us/shop/optical-audio-adapter but I want to know if it is even possible to get audio from both before

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jgatie
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