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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 6,251 Topics
  • 32,089 Replies
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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
answered this question

Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6251 Topics
Ian Redmond
Ian RedmondContributor I
asked in Home theater
Arc and Sonos Amp for rear ceiling speakers

I’m trying to ascertain if I need a LAN wired connection to my ARC if using an a Sonos amp for my rear ceiling 8 ohm speakers?  My amp is in rack in comms room 10 metres away from my Arc and TV.  

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Ian Redmond
3 years ago
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Rlspurs31Avid Contributor I
asked in Home theater
Unable to get Dolby Digital

Hi guys I’ve just upgraded my Sonos from the sound bar to the Sonos arc , I used to get Dolby digital with the sound bar using optical , but as I brought the Xbox series x they changed from optical to hdmi , now My tv Samsung is 7 years old but does have hdmi Arc not earc , anyway I’m plugging my arc into the hdmi arc port and my series x into an hdmi port , (I don’t have a hdmi 2.1port  ) but all I’m getting is PCM now and I can’t even change it to Dolby digital at all ?? Unfortunately I’m not a tv wiz at all , any help ? Also I seen on YouTube u can buy a device called fury cavana which can give u dolby atmos ? Any help appreciated  

5665
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3 years ago
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waltjockettyContributor I
asked in Home theater
Spotify App on Samsung TV outputs PCM only

Hello,I have a Beam and a Sub hooked up to a 2019 Samsung Q7DR.I actually have two questions. See below.ISSUE 1:When using the Spotify app from the TV’s menu, I can’t get Dolby Digital. PCM Is the only option.When I use the Xbox One’s Spotify app, I get Dolby Digital sound.Also, the DD sound works through other apps such as Netflix and Youtube. ISSUE 2:Often when I pause something or turn the TV off and then on, the Beam resets the volume to zero.I don’t think this is a consistent thing, but I’m not really sure. Thanks!

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3 years ago
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Handy1Contributor I
asked in Home theater
Sonos Arc loses connection to Samsung TV

Hi there,      My New Sonos ARC is losing connection to my Samsung tv every time I turn off the tv, to reconnect i need to unplug the tv and replug then the ARC finds the connection again, nothing else I plug into the hdmi ports on the tv has this problem. Is this a known problem and is there an update or fix I can use.Thanks.

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3 years ago
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JbonealContributor II
asked in Home theater
Beam with Connect:Amp setup

So I have a beam with 2 play 1s for surround and a connect amp with in ceiling speakers and an svs sub hooked up to it. The beam is connected to the TV via hdmi arc. The issue I have is that when controlling the volume of the TV with its remote it only adjusts the volume of the beam and play 1s. The connect amp volume doesn't change. Is there a fix for this? And I do not want the in ceiling speakers to be surrounds. Thanks. 

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J
3 years ago
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ChinchaContributor II
asked in Home theater
Unable to use any Sonos product

I’ve got a ply 5 and arc which over the last few weeks I have nothing but issues with when trying to stream to them from Spotify but also when trying to use via the Sonos app. I have hard reset numerous times and after each time it works as it should for a few days and then stops again. I’ve tried another router, another device with a fresh install of the app, different Spotify versions from diff devices.Sonos app either can’t see the devices or when it does see them it send the music and starts to play but then stops however the app shows it has still playing.  if I then try to chance the track is states unable to communicate with the device. Something seriously is wrong with the firmware on these devices given the issues I have been facing. I have created a diagnostic reports  1221722172 - one created where it can see the devices.1437137898 -  created after it fails to load tracks from spotify1613459050 - factory reset on play 5 and readded1916671189 - sending Spotify tracks to play

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C
3 years ago
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JohntheLastContributor I
asked in Home theater
Sonos Arc cuts out sound when commercials come on

That may seem to be a blessing but it is a problem. I’ve got Xfinity on multiple Samsung TVs and only the one attached to my Arc has the problem. Particularly on NBC. The broadcast will go fine but when it cuts to commercials, the sound will cut out. After the commercials end and the main broadcast comes back, the sound pops back up. Also, same symptom on CBS. Never had the problem on other cable channels as yet. The audio on the Samsung is set to Sound Output → Receiver (HDMI-eARC). Under Expert Settings HDMI-eARC Mode is set to AUTO and Digital Output Audio Format is set to Pass-Through.  I’ve seen  a number of topics, but I didn’t see one that matched this symptom. Seemed to start a week or so ago, but, to my recollection, I had not made any configuration changes during that time frame.

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3 years ago
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Willgreenwood1Contributor I
posted in Home theater
Sonos Arc won't connect to WIFI network but Sonos One does

Have previously had both arc and One connected just fine to network, unplugged the One to move to different room which seemed to lose arc from network. Tried resetting arc but it can never connect wirelessly, can connect with Ethernet but despite then switching to wireless network it remains wired - connection drops when removing Ethernet. Any ideas?

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3 years ago
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ShahbazContributor I
asked in Home theater
Sonos Arc on floor?

Can i put sonos arc on 3 inches above floor and 24 inches below TV, I have a fireplace in-between?

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3 years ago
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DOUDOU79Contributor I
asked in Home theater
BEAM + ONE SL (Home cinema surround)

Bonjour à tous, Je possède déjà la barre de son BEAM et je viens de m’offrir deux ONE SL que j’ai mis de chaque côté de mon écran de TV afin de faire un effet home Cinéma et surround.La barre BEAM prend le Wi-fi via un répéteur Wi-fi mais je n’arrive pas à connecter les deux enceintes ONE SL. Je les vois bien dans mes paramètres mais aucun son ne sort d’elles. J’ai beau recommencer la configuration, les enlever et les réinstaller mais je n’y arrive pas.Est ce que quelqu’un du forum a une idée ? D’avance merci

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D
3 years ago
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SacoxContributor I
asked in Home theater
Connecting my Arc onto my iOS

Hello! I am having difficulties setting up my iOS devices to my Sonos2 arc.  I am able to connect my Android device though. I live in an apartment and I am not sure if that’s the issue. I have rebooted and forgot product and all troubleshooting suggestions except the Ethernet hardwire because our box is not a typical home box. Although I have my own network, the apartment too has the same provider.  Will that affect the inability to connect on my iOS devices?

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106rallye
3 years ago
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Ejpviz29Contributor I
asked in Home theater
Arc not showing in the app

Hi everyone. I just recently bought the arc. Last night I started having issues with the arc along with the sub and surrounds. It’s weird because im not seeing the arc in my app but it still works. The sound is fine. I unplugged the power cord and after that arc showed up again. However, today when i turned on the tv to watch a movie it disappeared again in my app. Has anyone encountered the same issue in having? Thanks in advance

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Ken_Griffiths
3 years ago
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mitchgoblue1Contributor I
asked in Home theater
Sonos Home Theater Devices will not connect with Sonos Arc SL

I am trying to connect my two Sonos One SL’s and Sub to my Sonos Arc SL. I have had no luck with his and continuously receive an error when I try to pair each of them. Under Sound System Info I have this warning and do not know what it means: Warning: Your wireless network will not support the use of a Sub or surrounds with your Sonos Arc SL. Can someone please help with this? I am using my 2.4GHz channel to connect with the Arc SL.

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3 years ago
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MattPDXContributor I
asked in Home theater
Speakers cutting in and out on tv audio only

I submitted diagnostics….confirm # is 1739304462. We have One SLs on both sides of primary tv, and an Amp connected to the tv instead of a sound bar.  Audio is great when playing music.  When watching tv, sometimes the sound is consistent and no problems.  At other times, those two speakers cut in and out like crazy.  I know most have a sound bar, but we were hoping to go this route w/ the Amp for a couple reasons (bad space for sound bar, the Amp also allows us to play vinyl through all the SLs).  I’ve seen the recommendation of unplugging both the Amp and router and have done that once, but can’t imagine constantly doing it.  TIA for any info.

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3 years ago
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PauloAlexContributor I
asked in Home theater
Surround 5.1 with Five and Play 5

Dear Sonos community I have an issue let's hope I can get all help to solve it.I have an Arc + Sub gen3 + Play 5 gen2 and I just received the new Five. All of this in my living room.I would like to have surround 5.1 but the sonos app say that I should have compatible speakers.Is Five and Play5 not compatible?What should I do? Thanks

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Airgetlam
3 years ago
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eltraiContributor I
asked in Home theater
Sonos Beam optical adapter input format

Hi,I’m trying to set up my sonos beam in order to play sound from an analogical system. I bought an analog to digital adapter that is offering a sdpif output with the following characteristics : 2 channel, LPCM, no compression, 48 Khz.However, when I plug in the sdpif adapter from the beam, it does not work. The adapter works with my TV, so I know it works by itself.Does anyone know what signal is the sdpif beam adaptor expecting ? Is there any way to make my setting work ? Thanks for reading.

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Corry P
3 years ago
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mauid123Contributor I
asked in Home theater
Autoplay doesn't work when connecting turntable to Connect:Amp and Beam

So I’ve spoken to several Sonos reps on the phone and have not been able to resolve this issue. Basically I’ve recently purchased a used Connect:Amp to be able to connect my turntable (the brand is Tone Factory with built-in pre-amp) via line-in to my Beam. Setup goes smoothly and audio comes out of the Beam no problem when I manually select the turntable in the Sonos S2 app. However, no matter what combination of settings I try, I cannot get the Autoplay feature to switch from whatever the Beam is playing (I've tried with the TV on and off, as well as streaming music through Sonos Radio and Spotify) to the Connect:Amp once I start playing a record on the turntable. One rep told me the reason is that the Beam, which already has TV autoplay, has a built-in delay and waits for a signal from the tv so I must turn off the tv and wait for 10, oh no actually, 20 minutes before autoplay will work on the Connect:Amp. But besides being extremely impractical, I don’t think it can be true because

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3 years ago
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SolosandContributor I
asked in Home theater
Sonos Arc - Flashing white light

My Sonos Arc, keeps resetting or restarting.  It is random, and can happen every few hours or every 30 seconds.  I have replaced the power cable, but still have the same problem. It happens when it is connected to my TV system (via the hdmi arc), and happens when I'm listening to Spotify or the radio. Any idea's?

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3 years ago
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cbucksContributor I
asked in Home theater
No sound is playing to new Sonos Arc from Apple TV 4K and LG 65UJ6200

I can’t get any sound to play to the Sonos Arc bar from an Apple TV 4K. The Apple TV is connected via newer hdmi cord to the hdmi on LG tv and the Sonos Arc bar is connected to the earc port on the LG TV. Apps on the LG TV play but the Apple TV 4K I don’t get any audio. I tried switching out hdmi cables but that unfortunately didn’t work. Any ideas what could be causing this?

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3 years ago
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jpottsContributor I
asked in Home theater
Anyone here have experience troubleshooting a Subwoofer PSU?

Hello, Having an issue with a couple of subwoofer Power Supplies.  Same issue on both.  Problem is on the secondary side.  PM me for details please if you know anything about these. Thanks,Jason

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Rowena B.
3 years ago
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paulmayneContributor I
asked in Home theater
Arc + 2 One SL Surround w/ only 1 surround with WiFi enabled (bug?)

I seem to have encountered a bug/limitation... I have ethernet to my surround setup (Arc, Sub, 2xSL) with the exception of one surround. By disabling wifi on the wired items, the single surround that remains on wifi will not play audio. The fix was to re-enable wifi on the Arc, that fixes the issue. Since I have ethernet wired to the Arc, I would prefer to disable wifi. Is this a known issue?

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3 years ago
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chrengelContributor I
asked in Home theater
Sonos room dropping

I’ve read all the posts on “rooms dropping”. My situation seems slightly different. I’ve never had this problem until I bought the ARC recently. I reset my SL’s and Sub and created a new room where the ARC is the master device. Everything setup and worked perfectly. It’s also connected via the HDMI/ARC connection in the TV. Now, periodically, while I’m watching a show/movie, the sound will completely cut out in that room and at the same time the TV will tell me that it just lost the source for that video/audio input. When I go to my Sonos app, it shows that the room and it’s devices are GONE….completely gone. BUT I can still see all my other rooms and their respective devices. Then, without doing anything, the “new” ARC based room will just suddenly reappear with it’s devices and the audio will continue based on the show I’m watching. Everything is connected via the Boost and my WiFi signal is very strong. 

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Annazel S
3 years ago
tonsure
tonsureAvid Contributor I
asked in Home theater
When the Internet goes down?

Straight out-of-the-box, my Beam has been experiencing connectivity issues. It appears, in the end, I might have bought a lemon & I’ll be exchanging it for a fresh one tomorrow. However, this has got me thinking: after my Beam is properly set-up, how much functionality will it maintain if I experience an Internet disruption (regardless of whether I’m using a wired or wireless set-up)? I presume, at the most basic level, the HDMI connection to my TV and Blu-Ray player will continue working fine. Is that a safe assumption? And obviously I’d also lose access to Sonos services / streaming (and, presumably, the ability to adjust EQ etc on my Beam?). But, in between those two extremes: would functionality like Bluetooth and AirPlay also be lost in the case of an Internet connection failure? When I was experiencing the WiFi problems, I was amazed that I even couldn’t get AirPlay to work from my iPhone. And I’m trying to wrap my head around how “Internet-dependent” the Sonos ecosystem real

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tonsure
3 years ago
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johnt74Contributor I
asked in Home theater
TV audio dropouts with Arc and Samsung Frame TV

Hi there, Just set up arc with 2020 samsung frame tv. Every now and then sound goes in and out. It is resolved by unplugging the arc. I know this has been an issue in the past BUT has there been any real fixes?? Samsung is blaming sonos and sonos is blaming samsung(go figure.) Anyway hoping someone has an answer. Thanks

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Corry P
3 years ago
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Pelejones78Contributor I
asked in Home theater
Sonos Amp + Ceiling speakers + Sonos Amp

I am looking at getting the following setupLG CX TV SONOS Amp SONOS Arc soundbar Ceiling SpeakersHow would I go about connecting the equipment to produce a 5.0 surround system.Would I do the following, also see the diagram belowLG CX TV HDMI  2 ARC Port→ HDMI Cable → SONOS ARC Soundbar ARC portSONOS Amp left→ 14 gauge audio cable → Ceiling Speaker LeftSONOS Amp → 14 gauge audio cable → Ceiling Speaker RightSONOS Amp NIC → CAT5e/6 cable → Local Network Switch → CAT5e/6 cable → SONOS Arc NICOr can the SONOS Amp and SONOS Arc be connected via WiFi.Or can you simply place an ethernet cable between the ARC and AMP as if they are acting as their own local network on their ethernet switch ports. 

11708
J
3 years ago
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