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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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GuitarSuperstar
answered this question

Home Theater Speaker Layouts

You can only add two surround speakers to a Sonos home theater setup. I would use the Era 300s as surrounds with the Arc and use the One SLs...
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GuitarSuperstar
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Maximum amount of speakers supported in a surround sound setup for Home...

You can add up to two Subs (one must be a Gen 3) and two surround speakers to a Sonos home theater setup. So if you want to use the Era 300s...
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6880 Topics
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Anton D.Contributor I
asked in Home theater
Problem with TV and Sonos Beam (Gen 2)

I bought one of these recently to augment my Panasonic TV. Problem is, the TV has only one HDMI connector (which is occupied by a set top box). The only other possible connections are two SCART sockets and a VGA computer connection socket. So, is all lost, and I have bought a very expensive paperwight?

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EmanoContributor I
posted in Home theater
Beam gen 2 to Panasonic TV (hdmi ARC) and Chromecast 4.0

Hello, first of all I would like to say sorry for my poor english skill… I will try my best to let You understand me..  I just bought Sonos Beam (gen 2) and have some problems with sound quality.  My setup: Sonos Beam gen 2  2 x Sonos Symfonisk (bookshelf) (atm. unpaired)  TV: Panasonic TX-50CX680E (without eARC / but with “normal” ARC)  Chromecast 4.0 (google tv)  So… When Im using apps FROM tv system (Netflix-Panasonic) everything seems to be ok (i got “dolby” at Sonos App) When Im using Panasonic player (movies from USB stick) everything seems to be ok too (i got “dolby” at Sonos App) BUTwhen I’m using same movies from chromecast ( Netflix-Chromecast) i got only stereo pcm  I heard that there are problems with chromecast and Sonos but my question is how to fix it? I can change Chromecast to newest Apple TV 4k but will it fix this problem ? (i wouldnt like to spend money just for nothing… )  Thanks for your answers :) Filip  Ps. I did try to use my MacBook pro (lat 2017) → USB C / HD

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SLS007Contributor I
posted in Home theater
Sonos Arc cuts out at the same time EVERYDAY

HelloI have had an issue which I had reported to Sonos support a couple of times.  This evening after making a change, I have found the source of the problem.I have a Sonos Arc, Sub and 2 x Sonos 1 surrounds connected to a Samsung QLED TV. Each evening when running any sound source, TV or music it would cut out everyday at EXACTLY 8pm. I cannot for sure say when it started, but it has been happening for a while now.Tried all the all the things support ask you to do; reboot, change wireless channels, submit diagnostics etc. and none of this worked or was conclusive.Today I noticed in the Sonos App that everyday at 8pm Sonos updates my music library which is located on a NAS drive. Therefore I set it to update at 4am and no more cut outs at 8pm!  Problem (sort of) solved.If anyone from Sonos support can tell me:Why this happens Why a diagnostics report would not show this (i have submitted them on each support call minutes after it happened).I’ve not seen any other posts with this soluti

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lifeofbryleyContributor I
asked in Home theater
Sonos Beam ARC Sound cuts out at 9pm Every Day

Hi community! I’ve got this really weird problem that’s started happening recently, let me describe my setup first.The SetupSony TV KD-49XF7093 Sonos Beam (1st Gen) Apple TV HDThe Apple TV is plugged in to the Sony TV with a HDMI Cable. There is then a HDMI cable from the ARC out on the Sony TV to the Sonos Beam. The Problem For the last 2 weeks, every night at 9pm sharp the audio stops on the Sonos Beam, the TV Speakers become Active, and then back to the Sonos Beam, all within about 2 seconds. you can clearly hear the sound difference in the room, recording it on my phone only really shows the messages that pop up, it’s difficult to hear the sound dipping in and out given the recording of the show that I did.Things I’ve triedRebooting Sonos Turning TV off at the wall Swapping HDMI Cable (ARC) Updating TV Updating Sonos Updating Apple TV Changing the time on the TV to trick it not at 9pm Speaking to Sonos who believe it to be network related (I still can’t get my head around this) - t

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brianhargContributor I
asked in Home theater
Samsung JF7000F Keeps Disconnecting from ARC (and 2 One's) when powered off for a little while

I just got the setup (Christmas present that was back ordered).  It all installed fine and connected easy enough.  However, anytime I have everything turned off for a little while and turn it back on - the ARC is not connected.  I have to go through the steps a lot of others mentioned (unplug TV, wait a couple minutes and plug it back in) to get it back up and running.  I found a LOT of threads on this, but no real solution and they all seem closed (so starting a new one).  I do have an older Samsung, model JS7000F - which I think is a 2015 year model.  I had it setup w/ the HDMI (ARC).  I tried the other trouble shooting steps I found (disconnect everything, unplug TV and ARC, start w/ Just TV and ARC and then add each component back one by one).  No luck - initial setup is fine, but after turned off for a little while it does not find it when turned back on. My full setup is the TV, ARC (and 2 ones as surround), Apple TV 4k, Cable Box is FIOS (Arris VM 1100) and an old blue ray playe

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KelleytoonsContributor II
asked in Home theater
Sonos arc sound cutting in and out

My arc (connected via EAC with an Nvidia Shield serving the data through my Samsung TV) has worked flawlessly up until a few weeks ago.  Now no matter what I play (through the Shield) the sound will either cut out completely or just go very, very quiet.  This is true no matter the codec, on things that played FINE previously.  If I keep playing it may or may not come back (usually not) but if I turn EVERYTHING off and back on again all is well.It’s not the Shield - I switched it with two more Shields I have that play great with other soundbars.  My Sonos system is up to date but I did notice a new software update that happened about the same time my problems did.Anyone have any ideas on how to solve this?  I understand you can’t roll back software (which is a shame, as I’m pretty sure it’s the Sonos update that fracked everything up) but the Arc is now a worthless player.

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garys.cmhContributor II
asked in Home theater
Configuration Question - Advice Sought

Greetings.  I have a specific configuration question I would like to pose, hoping someone can help me determine which option is best.  I am about to replace my current wired setup with Sonos - ideally this weekend.  Here is what I am working with, followed by my specific question:TV:  Panasonic TC-P50C2 (Viera, 2010ish)SONOS:  Beam (Gen 2), Sub, 2 Play:1sMEDIA:  Sony BluRay/DVD, S6700The TV is ancient.  Will replace eventually but it’s working fine, so I am putting this off.  I do a ton of streaming primarily, but I am still partially in love with physical media.  Will use the BDP to play all formats, including music on CD. My GOAL is to achieve the best possible sound, given the above specs.QUESTION:  I know I will have to go optical when joining the TV with the Playbar, no way around that.  Would using an HDMI splitter yield better sound from media played on the BDP or should I just stick with routing all audio output through the TV? CDs/DVDs/BRs will be played through the Sony BDP. 

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Jcastle9973Contributor I
asked in Home theater
Sonos Connection Issues Beam+Sub+Boost

I have the Beam (gen 2) and the Sun (gen 3). I use the Sonos app to get them connected using the 2.4g wifi.The sub has not been staying connected. Also, everytime I open the app it can not locate the system and I end up having to redo the whole process. The sub will work for a day or so and then lose connection again and I repeat the process.I bought a Boost hoping that would help but am having the same issue.I reset my router and made sure I had coverage. I have 1000mb service and average about 250mb wifi in the room with the system.What am missing? I love the sound of the system but am getting really frustrated. Any help appreciated if I am missing a step.Thank you.

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tylervang10Contributor I
asked in Home theater
Sonos One Gen 2 compatibility with gen 1 beam

I own a Sonos One and was saddened to learn that 1) I need to have a soundbar to use the Sonos One with a TV and 2) I need an analog input such as the the Play/Five/Connect/Port to use with my PC. Is the Sonos One Gen 2 compatible with any of the Sonos Gen 1 soundbars?  

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Robbie.kkContributor I
asked in Home theater
Retro Turnable to ARC and Play1 x 3

Hi everyone, I’ve just purchased a Technics Turntable (1980 model) - I’d like to stream music via a Bluetooth transmitter directly to the Sonos system - has anyone tried tested this with any sucess?

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TomatomanContributor I
posted in Home theater
Renaming HDMI audio input (revisited)

A few months ago, there was a discussion about the impossibility to rename the HDMI input for Beam and Arc. Sonos staff argued as follows:[Line in (with multiple source name) and HDMI (always named ‘TV’)] are treated differently for good, technical reasons and I would not expect this to change.Ironically, this reply ended with the following quote:"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein I have a Beam (gen. 2) connected to my desktop computer, which I use as the computer's speaker system and to stream music from YouTube Music. There is no tv in this room whatsoever. My family members find it rather confusing that they cannot select the audio source ‘Computer’ or something similar, but ‘TV'. This makes no sense at all. As Albert Einstein once said, common sense is the collection of prejudices acquired by age eighteen. Please don't use prejudice - Sonos’ “common sense” doesn't make any sense at all in my use case. Please add the ability to

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XD71Contributor I
asked in Home theater
Sony KE48A9 - Sonos Arc - Apple TV 4k - Dolby Atmos

I have a Sony tv KE48A9 which is connected to my Sonos Arc via the (only) eArc connection on the tv.How should I connect my Apple TV 4K to be able to have Dolby Atmos via the Sonos Arc.Begore I purchase the new Apple TV 4K’ just want to be sure that it could work.many feedback or tips are welcome !

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corybillContributor I
asked in Home theater
PlayBar Cannot Connect Surrounds

I cannot get our PlayBar to connect to the our 2 Play:1’s for surrounds. This is the only thing we cannot get working. After doing some research I see that the PlayBar uses 5 ghz band to setup the surround sounds, I think this is my problem.We moved into an apartment complex that doesn’t allow any internet connections inside of the apartments. I don’t have a router (in my apartment) and I don’t have any internet plan with any company. Instead the apartment complex turns their fiber connection into a wifi connection that is available all over the apartment building complex. I have my own password for both the 2.4 ghz and the 5.0 ghz bands. But, I’m pretty sure that the two different bands are actually two different connections with the way they have it set up but I could be wrong on this. The band names are recognized as different networks and are named separately2.4 Band SSID is OasisResident2.4 Band SSID is OasisResident_5ghzWhat I Have TriedFactory reset everything at this point mult

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Nico75008Contributor I
asked in Home theater
Troubleshooting with Doby Atmos on Sonos Arc

Hello everyone, I need the specialists fo this forum I have a Sonos Arc + TV LG OLEDG1, when I watch a series (with Dolby Atmos sound) on Netflix or Amazon Prime I have “Dolby Atmos” on the Arc, everything is fine but when I play an MKV file (via integrated LG player or via Plex) things go bad, 2 cases:- if the sound is encoding in "EAC3 Dolby Digital Plus with Dolby Atmos" it’s ok I have “Dolby Atmos” on the Arc soundbar (the Sonos app show me “Dolby Atmos” on the screen).- if the sound is encoding in "MLP FBA Dolby TrueHD with Dolby Atmos" it’s not ok I have "Dolby 5.1 multichannel PCM" which is displayed on the Sonos app (see screenshot) and not Dolby Atmos as in all other cases.Any idea of ​​this problem?Thank you and sorry for my english Nicolas 

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nicomiamiContributor I
posted in Home theater
How to connect sonos to soundshaker

Hey Folks,I’ve a full sonos home theater with 2 subwoofer  (gen 3)  1X arc and 4x beam. The previous installer also bought 18 Soundshaker system https://soundshaker.com/. Problem is: how to connect it soundShaker to our Sonos system? Thanks for your help,N.

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snakerContributor I
asked in Home theater
Hdmi included with sonos beam gen2

Hello,is the hdmi cable included with sonos beam gen2 an hdmi 2.1 cable?Excuse me if i sound wierd but judging from my other hdmi 2.1 cables which are very thick braided cables, seeing how flexible and thin is the hdmi of sonos beam gen2 make me think this is an hdmi 2.0 cable. I have this concern because very rarely my sonos beam gen2 loses the sound output of my pc. I have an lg cx oled as a pc monitor and i have set the audio to passthrough and enabled earc so all the settings are correct. Is it possible that this cable doesnt have enough bandwith to transfer the audio?Thanks a lot.

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kifirkoContributor I
asked in Home theater
Sony TV loses Sonos Beam

Hello.I have Sony KD-55XE8505 and Sonos Beam gen1. It works fine, when I play music from Spotify and after turning on my TV, the sound imminently switches automatically without any problem. But very often when I turn on my TV, the TV starts to use internal speakers. (it looks like first used per day). And also in TV settings selected "internal speakers" (previous session was with Sonos and "sound system" in settings), when I change it to "sound system" - sound disappears. The remote control can change volume value but there is no sound. Return to "internal speakers" in settings returns sound to internal speakers. But if I disconnect and connect Sonos HDMI cable, sound imminently starts working on Beam. Not so cool every time reconnect cable :( Sonos Beam and TV and Wi-Fi router all the time plug to power. (TV with Android and seems to me never turn off, just sleep mode.) Maybe someone has advice, how I can fix this problem? Thank you. 

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Steve McNContributor I
asked in Home theater
Sonos sub just died?

Hi all, I am a big Sonos user - several pieces - but gutted today that for some strange reason, my sub has completely ‘died’? There is no power lights showing.  It’s clearly not showing on my system.  I have moved to different power sockets, checked the cable is properly plugged in but it simply seems to have stopped working, actually just stopped turning on? I’ve had this sub for about 2 years, an expensive purchase to suddenly fail on its own accord. any ideas? Am I missing something obvious….before I contact Sonos etc. s

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Doc RockContributor I
asked in Home theater
Play:1 stereo pair doesn’t play while One SL is on

I have a Play:1 stereo pair that has stopped working when a new One SL is powered on and I’m playing to “everywhere.” When I do this, the Sonos app on all devices reports that the stereo pair is playing, but there is no audio on the stereo pair. While music is playing to all other speakers, I can play different music to the stereo pair, but I cannot play the same music everywhere unless I unpair the two speakers. if I unpair the two speakers, they work fine.This problem goes away for a while if I power down the SL, get music started everywhere, then power up the SL. When I perform this process, music stops at all speakers and the app loses contact with the Sonos cluster for a while before I can get music going.  The pair works for a few hours after I do this.I have filed diagnostic report 1008105106 because wow, fascinating…. 

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MtrobinContributor I
asked in Home theater
Beam Gen 2 attachment to LG C1 will not allow other connections-ie optical as use of any alternative results in 2 second switch back to Beam and disconnection with optical.

Beam Gen 2 attachment to LG C1 will not allow other connections-ie optical as use of any alternative results in 2 second switch back to Beam and disconnection with optical. 

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madness57Contributor I
posted in Home theater
Airplay me demande un mot de passe pour Sonos Beam

Bonjour, Après avoir posé la question par tchat sur le site de sonos, et avoir passé plus d’une heure au téléphone avec le support d’Apple, je me tourne vers vous.Je possède trois appareils Sonos:-1 Beam (dans le salon)-2 One (appairées ensembles dans la chambre) Lorsque je veux diffuser de la musique sur la Beam, le Airplay me demande un mot de passe que je n’ai jamais configuré. Je précise que je n’ai PAS d’Apple TV.J’ai testé sur l’iPhone, sur l’ipad, et sur le macbook, c’est pareil, on me demande un mot de passe. J’ai testé plusieurs mots de passe bien sur, clé wifi, identifiant apple, code de déverrouillage iPhone / Mac/ iPad, etc etc Alors, en effet, remettre la Beam aux paramètre d’usine, ça fonctionne, mais juste quelques jours. Et devoir la reset et la reconfigurer à chaque fois que je veux écouter de la musique, non merci. Quelqu’un saurait pourquoi à un moment ou à un autre, ma Sonos Beam configure toute seule un mot de passe sur Airplay ? Merci à vous 

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BooochiContributor I
asked in Home theater
No audio when using HDMI extractor output = HDMI e-arc + HDMI audio only

Hi, I'm using old Samsung tv model (2013) no HDMI arc/e-arc. I bought a HDMI extractor where the input coming from Google Chromecast then two HDMI output. One output (HDMI e-arc) connected to the TV (non arc HDMI) then another output (HDMI audio only) directly to Sonos beam gen 2. There's no audio coming out from the beam. I tried to setup in Sonos app but i won't recognize any HDMI e-arc. I bought this product hoping that it's a better replacement for HDFury Arcana. Need help on this. Thank you!

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rcoburnContributor I
asked in Home theater
Symfonisk not showing up as stereo pair/surround option

When had whole system set up, for some reason this Arc wouldnt recognize the two symfonisk (nor would they recognize each other as possible stereo pairs).. so i started totally fresh factory restart, only these three speakers, still nothing, and i can’t figure it out. I do have a unifi set up which i’ve read has issues, but I have an arc with two symfonisk bookshelf in another room and it works fine. Only thing weird I notice is in my routers client list i see the frame speaker called a Play 5, and the bookshelf shows as an Ikea manufacturer rather than Sonos. is there something beyond a factory reset?Thanks 

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JesperCarlssonContributor I
asked in Home theater
System turns volume up by it self

Hi, I see this issue have been around a while but I guess it keeps happening.  I just purchased the arc, sub and two Sonos SL and I was listening to music through Spotify. I adjusted the volume down and turned the screen of and put my phone in my pocket. The volume increased fast and reached 100% within a few seconds. Both me and my daughter had a scare (however, she cried more than me). Now, I capped the volume seeing as I want my kid to grow up being able to hear But it seems as using the spotify-app is not entirely stable. Had the same problem once again today.  Speakers are up to date, Sonos and Spotify as well. Running ios 15.   

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alexthomas89Contributor I
asked in Home theater
Issues with new Wi-Fi router

HI al,First time poster, I have reviewed similar posts but couldn’t see a clear answer.I’ve recently changed our Wi-Fi provider/network but can’t connect my Beam to the new network.On the Sonos S2 app everything is now greyed out, despite being logged in. There’s no prompt to help me change to the new network, which the official Sonos page says will appear.I’ve been going round in circles looking at the guidance on the Sonos site which isn’t helping.The Sonos is wall mounted so I can’t easily connect cables which I’ve seen mentioned as a solution (seems rubbish in any case to have to connect ethernet cables just to connect to a new Wi-Fi network?!)Have to say it’s really frustrating - the most expensive/sophisticated device in the house is the only one connecting to a new Wi-Fi network has been problematic for.Thanks in advance for any help anyone can provide.Alex 

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