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arc app

  • 30 January 2023
  • 3 replies
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New to Sonos, set up the arc as per instructions, everything seemed to be working, using my remote to turn volume up and down, logged into the app everything seemed ok , until I try and adjust the EQ or height, or night time control and the voice enhancement none of these work. I'm running the correct WiFi networks mobile and arc connected to the same network. I'm using a xomi tv box. Please help. I'm in Norway.

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Best answer by Corry P 2 February 2023, 13:12

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Userlevel 7

Try deleting and reinstalling the Sonos app.

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Thanks for the reply, yeah I did that, also reinstalled the arc too. I can adjust the volume using the app , but nothing else.

Userlevel 7
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Hi @Shaun's arc Kopervik 

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

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