arc app

3 replies
106 views
Translate All

New to Sonos, set up the arc as per instructions, everything seemed to be working, using my remote to turn volume up and down, logged into the app everything seemed ok , until I try and adjust the EQ or height, or night time control and the voice enhancement none of these work. I'm running the correct WiFi networks mobile and arc connected to the same network. I'm using a xomi tv box. Please help. I'm in Norway.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @Shaun's arc Kopervik

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

Try deleting and reinstalling the Sonos app.

Translate

"Receive with simplicity everything that happens to you." - Rashi

Shaun's arc KopervikAuthor

Contributor I

Thanks for the reply, yeah I did that, also reinstalled the arc too. I can adjust the volume using the app , but nothing else.

Translate

Corry PAnswer

Sonos Staff

Hi @Shaun's arc Kopervik

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Translate

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Sign up

Login to the community