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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

  • 5,839 Topics
  • 29,833 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5839 Topics
S
SwidmanContributor I
asked in Home theater
Sonos Beam won't connect to TV

I have a sonos beam connected to our Samsung tv. It was working fine but disconnected somehow. Now I can’t get it to connect to the tv anymore. I can play music through WiFi but it won’t recognize the tv anymore. I’ve tried unplugging and restarting and redoing the setup process through S2 app. 

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Rowena B.
3 years ago
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Patrick vContributor I
asked in Home theater
Sonos One surround connection falls out from Sonos Beam

one sl sonos regularly disconnect from surround.  composition: beam, sub and two one sl. When it is happening i have to restart all  one sl and reconnect them. it also very difficult to connect the one sl to the beam. It takes a lot of time. i buy them 2 weeks ago and surround was working two days. I see this is a problem that has been around for a long time.my mobile is an iPhone 12 pro max and the router is a Netgear Orbi RbK 23  when can we hope a solution ?    

1401
Airgetlam
3 years ago
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OnyxmantContributor I
posted in Home theater
Sonos AMP with Sonos ARC

I am adding a Sonos ARC sound bar connected to a Sony a8h and want to connect to my Sonos amp. Is it just one HDMi to the tv and then group the speakers in the app?

9497
Airgetlam
3 years ago
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Pinto25Contributor I
asked in Home theater
Probleme Sonos Arc

Impossible d entendre le son diffuser en air play d entendre mon lecteur Blu-ray et prime vidéo ça fait beaucoup de chose …. déçu que faire net flix fonctionne et canal plus également 

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Airgetlam
3 years ago
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JuriJuriAvid Contributor I
asked in Home theater
Sonos Sub Gen3 update issue

Hi All Sorry for long story but I need to explain it from beginning.I recently purchased Beam and Sub gen 3 all brand new from shop. The first problem which I had was the Sub gen 3 I could not set it up and get it work. Once I managed to get it work I could not add it to beam for surround system included with mine another Sonos ones. I did not had any problem setup the Beam or sonos ones only the Sub was kicking all the time it can not be added. Well finally somehow I managed to add the Sun gen 3 but it appears in app like question mark but it did worked and somehow next day it fixed his self and I could see sub there in app. Well today 08.12.2020 we had app update and it did fail on mine Sub well I am very confused because when I went back to the app it says there is no update needed. I never had any issues with any other sonos product like set it up or update it and I am bit worried if the sub is not faulty or at least the hardware in it. It looks like it works but no guarantee for h

4055
B
3 years ago
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VfsnContributor I
asked in Home theater
Sonos Sub Gen2 rattle

Hello Sonos teamMy sub is producing a very annoying rattle when we play some music or movies. I have checked everything including equaliser settings. I attached a video with an example.Can you please let me know what shall I do next?VideoBest regards Vasco

1552
D
3 years ago
M
mary12345Contributor I
asked in Home theater
Sonos One SL keeps disconnecting from Wi-Fi.

Dear Sir/Madam,I hope all is well. I am having an issue with my Sonos One SL. It worked great for the first month or so, however recently I have encountered problems with it.I often cannot connect to it as it keeps getting disconnecting from the Wi-Fi network. I then proceed to reconnect it to the Wi-Fi by plugging out my Wi-Fi router and then reconnecting the sonos device to the Wi-Fi wirelessly. It works great for the rest of the day but disconnects the following day.What can I do to solve this problem? I was considering buying more sonos speakers but this problem is a bit off putting….Kind Regards,Mary

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Paul A
3 years ago
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ghflowTrending Lyricist I
posted in Home theater
Sub Gen 3 Tickling Noise

I received my Gen3 sub and paired it with Arc sometime ago, and I noticed that whenever something is payed through the TV, the sub will make this constant tickling noise like a bad PC fan. I have seen another thread about this problem, and I requested an RMA for replacement. The second sub I received have the exact same problem(even a bit worse than the first one).At this point I am not sure if I should spend more time requesting for another replacement. The noise is not noticeble from more than a meter away, but if you stick your ear close enough to the opening you can hear it. I have updated my system to the new 12.1 software, and it did not help. If this is indeed a widespread problem I think sonos should provide a solid solution for it. What is more, the problem is inconsistant with the content I played. If I play music through airplay or the sonos s2 app, the sub makes a hissing noice which is much less pronounced than the tickling noise it makes when playing through TV. I wonder

173726
S
3 years ago
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HamsterBearContributor I
asked in Home theater
Removing S1 products

I have bought a new Sonos Beam to act as a sound bar for my TV  but need the Sonos app to set it up. B But I already have Sonos1 products (2x Connect:Amp) on my network (and want to keep them). This means apparently that I need to split Sonos1 and Sonos products, fine by me. But the instructions tell me that I first have to remove the S1 products from the S1 app. This page: https://support.sonos.com/s/article/4829?language=en_US tells me that I have use the S1 app on my phone (android) and go Settings/System/System Tools then tap on “Remove products”. However there is no remove products options in this menu. The S1 app is up to date. Anyone have any ideas?

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Rowena B.
3 years ago
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RowicaContributor I
asked in Home theater
Connecting Sonos Play:1 and Symfonisk to Sonos Beam

Hi all,I'm trying a few days to setup a little home theater system with 1 Play:1 speaker, 1 Symfonisk speaker and 1 Beam soundbar. I hope you'll help me with this setup.Regards,Rowica

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R
3 years ago
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G262Contributor I
asked in Home theater
Sonos Arc HDMI port connection to Samsung TV's HDMI-ARC port setup not working

Trying to setup Arc hdmi connection to tv via hdmi arc port (used in previous non-Sonos system) failing so is connection test. 

2102
G
3 years ago
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John-1234Contributor I
asked in Home theater
Sub buzzing/rattling during very low frequency scene.

Hi, I’m wondering if anyone can test this tv show and let me know if their sub buzzes/rattles during a specific scene. In Westworld Season 3 Episode 1 about 23 minutes in is a scene where Bernard is diagnosing himself. There is a really low frequency being played during this scene that causes my sub to make an awful buzz/rattle noise. I’m wondering if it’s just my sub or if it happens for everyone. I tried checking and there doesn’t appear to be anything loose inside the sub and other content sounds fine as far as I can tell. I’ve reset the EQ and turned off true play and it still rattles during this scene. The volume is only set to about 15% or so. I tried talking with chat support and sent them video proof of the problem and also sent in diagnostics.  They said the diagnostic shows nothing wrong and told me to post here for help(which I find very unhelpful by the way).    Thanks in advance!

28939
Paul A
3 years ago
A
AgustisContributor I
asked in Home theater
Blinking Orange and White light on Sonos Sub

My sub was somehow (digitally) removed from my room a few days ago.  I went to re-add it, and it can’t find the device.  I did a factory reset on it and now it just keeps blinking between orange and white.  I have read that is a fault code, but now sure how to fix.  I have tried hardwiring it into my Lan, and confirmed on my router that it has an IP.  I have left it unplugged for 5 minutes, then plugging it again (while the Lan cable is plugged in), and after about 1 minute it resumes flashing orange and white. Any ideas?

38511
Rowena B.
3 years ago
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tskengContributor I
asked in Home theater
How can I work with just 1 HDMI for Sonos Arc?

Hi There, I’m keen on getting the Sonos Arc but feel pretty unsure on how I can work with just 1 HDMI port. Right now, I’ve an old Samsung TV (Model: UA55ES6600M) and has HDMI-ARC. My existing (failing) Samsung soundbar setup has many HDMI inputs, so that I can fit my: Blu-ray player Nintendo Switch Mini PC Digital TV Tuner And the Sonos soundbar only has 1 HDMI. How can I work with that?

98046
R
3 years ago
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NynneContributor I
asked in Home theater
AppleTV vs Arc + 2 One + Sub, Group/Airplay/TV

HiDifferent topics on this, I’ve read many, but unable to clearly find the answers I’m looking for. Sorry if I should’ve found it somewhere.Please help me understand the setup and what’s up.I have a LG tv with HDMIArc, I’ve put AppleTV to a different HDMI, then HDMIArc to Sonos Arc. The Sonos system is a 1 room deal, with two One SL’s and a Sub gen3. I’ve added all products to a group called Livingroom in the Sonos app. Don’t know if it has an impact, but TV and AppleTV is using ethernet cable, all Sonos products on Wifi.First off, for a few weeks now, I thought something was wrong or that AppleTV vs Sonos is an intense chickfight. We kept on selecting our «Livingroom» through the output selection on the AppleTV, because that was the only time we heard something in the One SLs. But AppleTV kept on switching back to the «AppleTV» output («TV speakers»), so we only heard the Sonos Arc. We kept on switching, and god damn, I was starting to get pissed off. But I just found in the Sonos app

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Ken_Griffiths
3 years ago
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n0nzer0Contributor I
posted in Home theater
Arc dialogue maxing out even at low volumes

Hi all — I recently upgraded from the Playbase to the Arc, and my TV from an older Samsung to the Sony X950G. (I have the Sub and Play:1s for surround, too.)I noticed a strange phenomenon almost immediately, though, which Sonos support wasn't able to help me with: For many movies, even when the volume is low, the dialogue is maxing out—that is to say, the voices sounds as if they've gone into the red on a volume meter, like they're shouting into a microphone at close range: distorted and a bit fuzzy.Has anyone else encountered this issue, by any chance? I'm playing everything through my Apple TV 4K. I've been considering upgrading my HDMI ARC cable to, say, a Monster, but wanted to check with y'all before putting down the dough. Thanks!

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Annazel S
3 years ago
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edtwodthContributor I
asked in Home theater
Not all speakers show in the Sonos App

Hi,we got 6 speakers:1 x beam3 x ikea symfonisk1 x Sonos One1 x Sonos Play 1 One of the speakers are attached to the router via Ethernet.all is updated and we use the new Sonos app on 4 different iOS units.Every time we open the app, not all speakers shows. The speakers that show is different from time to time.I can start and stop music on all speakers directly, so they are on WiFi.All speakers have a static IP address   

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E
3 years ago
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DK32Contributor I
asked in Home theater
LG OLED B6 + Sonos Arc + Firestick 4k

Hello,As the title states, I am having issues with the following configuration:LG OLED B6Sonos Arc plugged into HDMI ARC with sub and surroundsXbox one x plugged into HMDI 1Firestick 4k plugged into HDMI 3|4Harmony hub and remote for controlI have no issues getting sound to output when I use my set activities on harmony for Xbox or any internal apps through the tv. Scenarios: Activity to play xbox.  Tv turns on and input is set to HDMI 1 and Xbox turns on.  Sound output works on Sonos Arc. Activity to watch Tv.  Tv turns on and input is set to live tv.  I can use any of the internal tv apps and sound output works on Sonos Arc. Activity to watch Firestick. Tv turns on and input is set to HDMI 4.  No Sound comes out from Sonos Arc.  Even if I switch to other inputs/activities the issue persists. To resolve this I have to switch to either LG tv input or Xbox input and try to stream something.  Turn tv off and launch either scenario 1 or 2 and Sonos works again.  I can then switch to Fires

9093
D
3 years ago
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TrentonEst85Contributor I
asked in Home theater
Sonos Arc Defect on side speaker

Not sure if anyone else is having this issue, but I just got an Arc a few weeks ago, and noticed the other day that the woofer speaker coming out of the left side was coming out and detaching from the main body (SEE PICTURES). I live in an apt so I definitely cant play the soundbar THAT loud so im curious if anyone is having this issue. Or if Sonos would be able to help fix this. I havent noticed a change in music quality, just guessing a defect on finishing? 

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Paul A
3 years ago
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ViperXL75Avid Contributor II
asked in Home theater
Older SonosPlay1 and Playbar loses connection over Wifi after a while

I have been troubleshooting a rather strange behaviour with my SONOS speakers.I've noticed that this behaviour started somewhere between last week this week.I do have AutoUpdate enabled on both SONOS as Ubiquiti.I got:2x older Play12x newer PlayONE1x Playbar The behaviour is that somewhere during the day (i think in the night) both the 2 older Play1 and Playbar loses connection with my home network.My 2 newer PlayONE speakers work fine and the rest of stuff on my network keeps working without a hitch.I have tried restarting the speakers but that didn't help.Tried wiping them back to factory defaults (powering up while holding PLAY button). But then they don't connect to the network at all.The only thing that works is when I reboot my router. So the next day when it happened, I went in and cleared the DHCP lease of one of the speakers but when it rebooted it still didn't get connected to the network.I'm running out of ideas where to look. I am running a Ubiquiti network.2x Ubiquiti Nano

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Paul A
3 years ago
F
furysamurai72Contributor I
posted in Home theater
Sonos Sub Suddenly stopped outputting sound

I have a sonos Sub. I think it’s a Gen 1 but I’m not entirely certain.  Everything seems to be working fine. It’s updating correctly, its connected, visible in the app. I’m able to join it with other zones easily.  The problem is there is no audio output.  If anyone can help me out here I would appreciate it, please let me know what you need to know. 

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Airgetlam
3 years ago
K
Keith_BContributor I
asked in Home theater
Multiple speakers throughout the home

I am currently building a house and in the basement I have ceiling speakers. I plan on using an Amp to power those, add a sub, SL One (2), and Arc. I currently have a beam and I want to add multiple SL One’s throughout the rest of the home.  Will it be possible to listed to music on the One’s while still operating the home theater in the basement without cross contamination?

963
melvimbe
3 years ago
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SamULContributor I
asked in Home theater
Sonos speakers dropping out constantly

I’ve got 4 Play 1 speakers and a Playbase. The living room has the playbase and 2 Play 1’s paired for surround and the two other Play 1’s are in separate rooms. I’ve had them for about 4 years all working perfectly fine. The internet provider hasn’t changed. The router is the latest one from Virgin media and has always worked fine and does with my other devices.But for some reason my Sonos app keeps losing connection to the speakers. I’ve tried turning the router on and off, resetting it, turning all the speakers off, reinstalling the app etc.Still no luck! It’s very frustrating because it all worked perfectly fine up until the last week or so.

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Paul A
3 years ago
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RaimondsRContributor I
asked in Home theater
Sonos Beam unable to connect to WiFi

During the initial setup of Sonos Beam I am getting error: "Your Beam has been added but may not appear in the System tab … ” After checking the admin panel of WiFi router, I can see that the Beam has never connected to router - it is not listed in DHCP nor in connected devices. I have tried restarting router and Sonos, resetting to factory settings, Reset App etc. Nothing helps. However I was able to setup the Beam succesfully with my friends router. It appears that Sonos does not like my router. It is Huawei HG8245H. Support diagnostic: 1238854072. Any other device (laptops, smartphones, TV, XBOX) connects to the router without any issues.

2142
R
3 years ago
P
Pixar79Contributor I
asked in Home theater
Multi Room doesn't work anymore

I installed 6 One SL speakers in different rooms two days ago. Everything worked perfect until yesterday evening, when all of a sudden I could not play music in different rooms at the same time anymore.I can adress every single box seperately, so they all work.The app shows soundbars behind the selected rooms when I play multiroom, but in reality only one room has sound… How to fix this?

1251
Rowena B.
3 years ago
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