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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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  • 30,551 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5994 Topics
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dellhemTrending Lyricist I
posted in Home theater
Beam keeps dropping connection.

Suddenly my Beam is very unstable and keeps disappearing from the app, and is not available through Spotify connect or Airplay when it happens. No changes has been done to the network.I have performed a factory reset. It did not help.I’ve seen other people having the same problem and just post the diagnostics ID here, so I’ll just do the same: 1041793801

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Corry P
3 years ago
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h3mAvid Contributor I
asked in Home theater
Trueplay on iPhone 12 Pro

I just delivery of an Arc and my iPhone 12 pro is supposedly not compatible with true play. Is anyone else having this issue?

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3 years ago
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Ice89coContributor I
asked in Home theater
Buzzing noise with Sonos Beam

Hi everyone,  I hope someone can help with this annoying issue I have with my beam. I had it for less than 3 months and first 2 months, it worked perfectly fine. A monrh ago it started producing a loud buzzing noise that is only present when something is being played, could be anything from a youtube clip to a netflix movie. Same issue always. It is very disruptive and it is actually louder than the sound of the media being played so using when it makes this noise is impossible. The noise went away for two days after a firmware update but came back after 2 days. Rebooting only solves rhe problem for an hour or two then it comes back. No changes to my setup since owning it e.g. router is still 1 meter away and no new devices have beem connected. It is vert disappointing as I paid a lot of money for this thing and now it is useless in just 3 months . I hope there is a solution otherwise I might have to return it. Does any know what is wrong or how to resolve this issue?  Confirmation of

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3 years ago
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SreeramContributor I
posted in Home theater
Sonos ARC keeps disconnecting

Hey SonosI have an Sonos ARC SL and I use it as a sound bar for my TV and also stream music from my phone.While the ARC works fine with TV, it constantly cannot connect to my phone. I keep getting this message on my phone. “Unable to connect to SONOS”. No matter what I do, I keep getting this.I play a lot of music and this is annoying me a lot. Can you plz provide a fix for this? I have already submitted the diagnostics. Here is the confirmation number: 1484343487.

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3 years ago
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TeamBCindyContributor I
posted in Home theater
Setting Up Arc - stuck at audio connection

New Sonos Arc continues to get stuck in set up with “Audio System not connected message” after repeated attempts with our Sony Bravia BR-65X900E (circa 2016/2017, Arc but no eArc).Have disconnected all cables, rebooted the Arc, deleted and reinstalled the Sonos 2 app, started from scratch 3 times now - so so frustrating.Do I need to go spend another $200 on the HD Fury Arcana thing that’s on backorder?TV was working fine with an older Samsung soundbar - the Arc was supposed to be an upgrade, not an installation hassle/nightmare.Thanks for any guidance. Do these things just not work with Sony tvs?

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toyboy
3 years ago
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olddirtfish450Contributor I
asked in Home theater
Group non-Airplay products not working

I have a Sonos Amp in one room, Sonos Play:1s setup as a stereo pair with a sub in another,  and single Sonos One SLs in different rooms.  Everything is on a single network using EERO Pros.  I use the S2 app.    When I turn on the option to “Group Non-Airplay Products”, then Airplay to either the Amp or the one of the One SLs, I am expecting the Play:1s to play whatever is streaming via Airplay.   Airplay is working to the Airplay compatible systems just fine, but nothing comes out of the Play:1s.  This is true whatever the source.  (Spotify, Podcasts, etc)   If I use the Sonos app and select the Play:1s, they work fine.  Any multi-room combination also works fine using the Sonos app so I feel like the network is working properly.  The Airplay compatible products work as expected with Airplay, just not the Play:1s  with the “Group Non-Airplay Products” switch on (or off) Maybe I am not understanding what the “Group Non-Airplay Products” switch is suppose to do.  If I am understanding i

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3 years ago
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charlie1988Contributor I
asked in Home theater
Sonos Beam and Connect Amp Gen 2 without ethernet

Hi there so I have a Sonos beam, connect amp gen 2 and two ceiling speakers. The issue I have is that the wiring for the speakers, connect amp and the WiFi router are down stairs in the utility room. The beam is up upstairs with the television.  How can I get the ceiling / amp speakers to work with the beam? Do I only need to connect the connect amp to the router? I have seen mixed comments about amp and beam needing to be connected to each other via Ethernet.is it possible to use a Ethernet Powerline adapter to make the beam think it’s connected?I do have cat 5 cabling running through the walls from the utility cupboard to where the beam is but this is already occupied as only one port in the living room.   failed to see any answers for the above so much appreciated any insights  

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Corry P
3 years ago
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NichkramerContributor I
asked in Home theater
CloudBeats app crashes when playing to Port

I recently purchased a One SL and a Port. I use CloudBeats as my main music app to play music hosted in the cloud via Airplay. For about a month it worked fine with no issues playing to either or both speakers, but starting about a week ago the CloudBeats app started crashing whenever I connect to the Port. It works fine with the One SL, but crashes every 2-5 minutes when I play to the Port. I’ve been in contact with the CloudBeats dev and he’s been trying to help, but doesn’t have a Port to test with. He said I should check the Ports firmware, which is up to date as far as I can tell. Has anyone else experienced this issue? 

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3 years ago
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ampakineContributor I
asked in Home theater
Multiple arcs in one house

I’m thinking of getting two arcs, one for the living room TV and one for the upstairs TV (both LG CXs). If I add extra speakers for each Arc (bass or surround) will there be any interference between the two separate systems. In other words, the bass in the living room should not be “activated” when I use the Arc upstairs. Is that how it works (I hope)? Thanks.

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3 years ago
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beatlesdbpContributor I
asked in Home theater
Why do I hear an echo when listening to my Home Surround sound system and the radio?

Hello, I have the Sonos Arc, 2 Sonos One SL and the Sonos Sub in my living. If I am listening to any radio streaming service, after awhile, it sounds very echoy and it will not go away. Is there a solution for this? My speakers are all up to date on software but the issue keeps happening.

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Corry P
3 years ago
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cpbakerContributor I
asked in Home theater
Sonos Arc will pair with living room Sonos Amp but plays no sound from speakers

I just got my Sonos ARC and have an existing pair of in ceiling speakers behind my couch powered by a Sonos AMP that I intended to pair with the ARC for surround sound.  When I set up the ARC with HDMI ARC input I used the app to set up surrounds with my Sonos AMP and it pairs the two together but then the amp won't play any sound for either TV or Music through the rear speakers, the Sonos ARC plays just fine. Am I doing something wrong?  Everything is hardwired to a network switch connected to my router. 

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Corry P
3 years ago
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Ask21Contributor I
posted in Home theater
Wall mounting of 65" TV and Sonos Arc

Hi,I have an LG OLED 65 "and Sonos Arc soundboard.These will be wall mounted. How high on the wall should the TV be placed? And how far below should the soundboard be placed? I will use Sonos’ wall mount for Arc.The TV sofa is placed 2.5 m2 from the wall. The room is approx. 20 m2.Thank you in advance for your help.Regards

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3 years ago
MKwheeler
MKwheelerAvid Contributor I
posted in Home theater
Best Sub Position Option

I have two Play 5 v2 in a stereo pair, a Sub that works with them and a Playbar that supports the TV audio.  My overall listening space is about 12” x 18”.  However the room is L-shaped with a hallway opening not he right side that is about 6” x 12”.  Currently I have my Sub positioned in the “closed corner” on the left side of the room.  Do you think this is the best position for the Sub or would you put it on the opposite, “opened” end of the floor near the 6” x 12” opening?  Why would you make a particular choice?

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K
3 years ago
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franno1Contributor I
asked in Home theater
Dolby Atmos not working with Sonos Arc / Sony XH92 tv

Hi AllI have just bought a Sonos Arc.I was clearly hoping to use the Dolby Atmos functionality. Unfortunately, it does not appear to be working. I am using it with a Sony Bravia XH92 65 inch (kd-65xh9296) with the latest firmware (its a 2020 tv) and used the HDMI lead supplied with the Arc and plugged into the ARC HDMI socket on the TV. I have set the audio settings on the Sony as follows - A/V sync set to Auto and eARC mode set to auto.Normal stereo sound is fantastic.Obviously I have checked the Sonos app - this does not show the Dolby Atmos sign on the 'Now Playing' screen for the Arc and on the 'About my System' screen it informs me that the audio input into the Arc is generally Dolby Digital Plus 5.1.No mention of Atmos at any point.None of the apps on the Sony TV give me Atmos including films on Google Play, Disney and Netflix (all films that I have checked the system with I know are Atmos coded)I am not using a Bluray. I will also post on the Sony forum but I'm wondering if anyo

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3 years ago
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AlacatiContributor I
asked in Home theater
Sonos Beam low volume

Plugged in sonos beam yesterday with hdmi arc into samsung hu7500 tv. Volume on beam is low and dialogue not super quality. Need to listen to appletv at like 60 volume and even then dialogue quality not great. Talked to customer support for 2 hours this morning they couldnt figure it out. I suspect its tv compatibility issue but sonos doesnt think so.  any ideas!? 

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3 years ago
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MatmatContributor II
asked in Home theater
Devices disconnecting randomly

Hi,I hope someone can help me solve my connection issues because I'm desperate, Sonos hotline and chat were unable to find the solution.I have 7 Sonos products :- 1 Beam wire plugged with 2 Play:1 as satellites (WiFi)- 2 Play:1 on WiFi- 1 Play:3 on WiFi- 1 One on WiFiI use an Asus rt-ac68u as main router :- The ISP box doesn't have WiFi nor DHCP functionality enabled, it is wired to the WAN port of the Asus.- The Asus has DHCP enabled and all Sonos devices have fixed IP assigned outside of the DHCP range.- The 2.4Ghz Wi-Fi of the Asus is on band 20/40Mhz, currently channel 3 (I tried them all one by one).Since 3 months I keep having connection issues, it has been working just during 2 years before that. Sonos devices disconect during few seconds or few minutes and then come back (or not). It is totally random and happens on WiFi devices but also on the Beam that is wired. It happens on local music (HD plugged on the router) and on phone library (OnePlus 8T). Sometimes when I try to rem

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Corry P
3 years ago
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schwarzeContributor I
asked in Home theater
How to connect my Samsung "Frame" TV to Sonos Sound Bar via Optical cable?

I just got a new network set up in my house and after spending 90 minutes on the phone with Sonos customer support, I learned that using the Sonos2 app, I can no longer connect my Samsung “Frame” tv to my Sonos Sound bar using the optical cable.  Apparently, the new Sonos2 app requires HDMI.  FOr those that don;t know what the Frame is, it’s a TV that looks like a picture frame on the wall.  There is a very thin almost invisible optical cable that runs from the bottom of this picture “Frame” to the box.  I am not going to plug in a ugly thick HDMI cable to the back of the TV. Sonos needs to fix this ASAP!  I had no problems with Sonos1.  At least bring back Sonos1 so I can get my TV hooked up to quality sound.

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3 years ago
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ImGoodAsWellContributor I
asked in Home theater
Sonos Arc is connected via ethernet but still needs wifi on

Hey guys, I was hoping to get some help/clarification of what’s going on.  setup:lg C9-Sonos Arc+sub(gen2)+LS+RS(both are one SL)As you all are aware my arc is connected directly to my TV and is connected vi Ethernet to my router. When I turn off the wifi on the arc my system goes haywire-surrounds don’t work and sub shuts off. When I turn it back on everything is fine. I have read another post and heard that wifi does need to be on even though the arc is Ethernet direct. I’m on my phone and wish I could copied it before typing this.  now, on that forum I saw they were mentioning “WM:#” when I go into about my system all my devices show WM:0. With my arc directly connected I figured it would show a #1. If anyone can help give some clarification of what’s going that would be great.   edit: this is link to discussion of the forum I mentioned-  

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3 years ago
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Coup27Contributor II
posted in Home theater
Beam Lip Sync Issue

Hi,I have recently added a Beam to my setup but the sound is lagging the picture. It’s only a fraction but enough to notice the voices don’t match the lips. Looking online this appears to be a very common problem caused by the TV not being able to process the audio quickly enough to send to the soundbar. This seems a common problem regardless of the brand of TV. I have this problem whether I’m watching TV or a Blu-ray. I have experimented changing settings to PCM and this solves the issue but I have various ways I can achieve PCM. My equipment and settings are as follows, all connected over HDMI.Samsung TVAudio delay Setting - 100 (default value)Digital output - options are auto, pass-through or PCM----Virgin Media V6 Cable TV BoxOptions are Dolby Digital or Dolby Digital to PCM---Blu-ray PlayerDolby Audio - options are Bitstream or PCMDTS/DTS-HD - options are Bitstream or PCM My question is which combination of settings is best to use and what do I lose by going with these? The sound

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3 years ago
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im.djlContributor II
asked in Home theater
Sub placement in relation to Arc

I have read various posts on here suggesting that it does not really matter where a sub goes since the sound is not directional … but I have a question: is it possible to be too close to my Arc? The sub itself is a work of art, so I want to display it prominently … but I’m worried that the space I have in mind is too close to the Arc and that it might impede the Arc.

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Sonosjunkie
3 years ago
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AlanKWContributor I
asked in Home theater
Playbar just as a speaker

I know there are similar threads but cant seem to find an answer :(After my girlfriend moved in we now have a spare playbar we just want to use as a speaker.I can reset it and see it in the app but keeps asking me to setup as connected to a TVHow do I get around this? 

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3 years ago
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DavidYourNeighborContributor I
asked in Home theater
5.1 surround setup (Arc + Sub + 2 Ones) receiving Dolby Digital Plus 5.1 sound, but left and right surrounds are not outputting souund

Hi there, I have a 5.1 Sonos setup (Arc + Sub + 2 Ones). I have my PC connected to my LG C9 TV via HDMI cable, which is connected to my graphic card’s HDMI out port. According to the Sonos app, my Arc is receiving Dolby Plus 5.1 sound from my TV, but the left and right surrounds are not outputting any sound at all.After hours of fiddling with the TV’s and PC’s audio settings, I have only ever been able to get Dolby Digital Plus 5.1 sound (never Dolby Atmos, sadly, but at this point I’ve invested so much time that I’ll settle for 5.1). I have tried restarting my devices numerous times, tried every conceivable permutation of Windows sound settings and TV sound settings, and even removed and re-added the surrounds to my setup, but to no avail.Has anyone ever had this same issue? Any ideas on how we can get the surrounds to work?

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3 years ago
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Janty72Contributor I
posted in Home theater
Sonos Arc doesnt ahow in App

I set up my nee Arc and had it up and running including setting up Spotify with it. Now when I open the IOS App it keeps asking me to set up your product again. My speaker is working with my TV but not showing in the IOS App. My iPhone is running IOS 14.4Ive a Linksys Velop system in my house connected through a Virgin routerPlease help!

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3 years ago
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theirpuppetContributor I
asked in Home theater
Sonos Beam makes vibrating sound - support required

I tried emailing support@sonos.com but that address is no longer monitored. So hopefully someone can help me here? I’d like to send Sonos Support proof of the vibrating sound and the information on my device (like Serial Number, etc).When playing just about any music or TV audio, the bass tends to make the device vibrate/rattle with a horrible noise. I tried doing another auto-tune, but that hasn’t helped. The device is becoming unusable.

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3 years ago
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BigDArndtContributor I
asked in Home theater
Sonos Arc

My Sonos Arc and Sub constantly have trouble connecting to my wifi, but all my other Sonos speakers stay connected and work as they should 

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3 years ago
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