Home theater

Hi All, I wanted to revive a topic from a few years ago about trueplay “loosing” a speaker during tuning. I upgraded my family room setup with an arc that replaced a beam. I went through the steps of disconnecting the surround and sub from the beam which I loved to another room. I then added the arc and the associated surround components. When I listen everything seems to be playing. However when I go to tune I get a “lost speaker” as shown on the screenshot attached. I went through multiple total reboots of my WiFi and the speakers per previous suggestions but it doesn’t seem to help. I submitted a diagnostic 137804396. Any insight would be appreciated!!  

We've just got our first Sonos speaker (Gen 2 Beam) and are trying to connect it to our Toshiba 32ll3c63db TV.We're at the point on the app set up where it says 'use your TV remote to turn on audio out in settings'We have changed the audio output to HDMI ARC but it just says audio out is not connected l. Any ideas?! 

Hello everyone,I bought the Home cinema setArc / 2x sub mini / 2x Era 300I bought  2 sub mini because one big sub doesn’t look good (and because I can’t hide it ) in my living room.My question is, will there be an update to install 2 sub mini’s to my Arc?

Just my IPhone disconnects from my beam at least once a day when I use it.  I have it connected to my tv but it is through wire and is fine.  I have reboot my Sonos many times for this and I shouldn’t have to do this all the time.  I have everything up to date that will allow me to update.

We are experiencing a annoying bug in our amp.Almost every morning when I switch on my tv the amp works only on the left channel.Already tried to reset the tv, the only workable solution is to unplug/plug the amp.Thanks in advance.

H. Is it possible to Set up my home theater system wired speakers as wireless and get full existing functionality?#it is 11.1 surroundI see i can pair devices to it but i thought there would be some clever wifi hub or Bluetooth switching I could use

How to spot the Fake Sonos Sub 2 or 3 ? Please help me.I trying to buy the pre owned Sonos Sub Gen 2 for my Arc set up but slightly confused.

I've seen LG are selling a product called WOWCAST which allows you to plug into your TV, out of sight, and replaces the HDMI connection to your soundbar wirelessly. Giving you a clean, clutter-free style, with no unsightly cables between TV and soundbar.Is WOWCAST compatible with Sonos Arc (which i own)If not compatible is there any other product that allows this wireless connection to a SONOS Arc ?  

I thought it was my tv that caused the error and bought a new one. But the problem is also using that tv. So the error is caused by the Sonos Beam. The Beam is now unusable.

Hey, I have a strange issue with my sound on Arc when I’m watching/using specific apps on my TV.If I’m watching Youtube on my TV I keep losing sound every cca 30min for a couple of seconds and after that its back on. I can't guess what is causing it, because this happens just in a couple of apps and with others everything works flawlessly.There also no issues when I’m listening/streaming music directly to Sonos without TV.I was testing Youtube app like so that I switched back to TV speakers and after that there were no issues with the sound.Even don’t know if I can submit diagnostics if this happens every cca 30min? Problematic apps:Youtube T2 (local tv programs) Voyo (local streaming service)No problems with apps:Netflix HBO Amazon Prime Disney+TV model: Philips 75PUS8506

I recently added an era 300 to my house, I have the Arc in my TV room. I wanted to pair these two to create a surround, arc in the front with tv and the Era300 behind me, but the app wont let me pair them as “surround”!.Do I have to own two (2) Era 300 to make this work? 

Buenos días. Estoy barajando la posibilidad de adquirir una barra de sonido para la televisión y me gustaría saber si por sí sola supone una mejora notable del  sonido o es necesario adquirir dos altavoces traseros irremediablemente.

Is there a fix for this infuriating high pitched noise? please help!

 I recently purchased a Sonos Arc, Gen3 Sub and 2 ERA 300 speakers. My wife and I watch a lot of movies and listen to music and when playing music the sound from these speakers is fantastic!  When listening to movies the sound is slightly underwhelming but I suspect this is due to incorrect settings.  I have the Arc connected to my Samsung TV  using the ARC HDMI cable into the ARC HDMI port. My Sky box is connected by HDMI to the TV and we watch films through this box using the onboard apps, Netflix and Amazon Prime. The speakers have been tuned with Trueplay and all work yet when watching movies, the Sonos app always shows Tv playing Stereo PCM. I’ve found various Atmos films but it always stays as Stereo PCM. I have tried various settings under the sound option on my TV.Under DTV Audio, I’ve left this as ‘Auto’ because changing any of these settings doesn’t seem to make much differenc

Hi,I currently have a Sonos Arc, Sub (to the right of the Arc), and two Play 1’s providing my surrounds. I am considering getting an Amp and Sonance in ceiling speakers. Would this set up work with the Play 1s or would the Sonance replace the play 1’s as the surrounds? Also, where would you all advise I place the Sub? Is having it next to the Arc fine, or should it really be towards the back of the room nearer the listening position?

As i pointed out in my Dolby ATMOS TrueHD test file analysis. There is this weird behaviour, where ERAs center channel is not playing anything at all. Only speakers that are involved are upfiring ans side speakers.This is also true for ATMOS music played via Apple Music or even Stereo music via Apple Music or Spotify. Center channel is just “dead”.Is this intentional or a bug?

Hi, RonW. from New Orleans. I’m considering a Sonos Arc and this is my dilemma: my tv is a 10 year old Sony Bravia XBR-65HX950 with HDMI, HDMI ARC and Optical cable. Also the tv does not support HDMI eARC or Dolby Atmos. I’m sure I’ll be upgrading a tv in the future. Will the Arc provide me satisfactory audio with the older tv.Thanks in advance, RonW.

Hi all,I just upgraded my ones to the 300s to pair with my arc and sub gen 3. I would like to first say that I am so far pleased with the results when compared to my other setup with beam and ones in a different room. The room I have this setup in is a relatively smaller/regular sized bedroom with the arc about 10 to 12 feet in front and the 300s about 2 to 3 ft on either sides on bedstands slightly diagonally behind. The sub is adjacent to the TV on the TVs left side facing towards me. My objective is to enjoy more dolby atmos content than stereo music content. I have also done trueplay tuning.I would like to know what other users with the arc/300s/sub gen 3 set up have done to fully optimize their dolby atmos experience. This could include tinkering with the EQ settings, height/sub volume, bass, etc, as well as positioning. I understand that rooms differ per person, I haven't measured mine yet. I would appreciate any advice! Thanks.

Hi,I’ve changed my TV  to wall hanging and thus the playbar also to wall hanging - hence I’ve had to change the previous optical / toslink cable to a new one with 90-degree plugs. In principle I only need this on the backside of my TV, but the cable has 90-degree plugs at both ends.Oddly my Playbar keeps saying it does not receive sound signal from the TV via the new cable - however I can see there is a red light in the cable so a signal should be there.I’ve tried resetting the Playbar and installing it again, but it’s still the same.I’ve tried the connection again with the old cable (with straight plugs) which works.Anyone good ideas?…..other then to use the excuse to upgrade to an Arc.Rgs and thanksMartin

Hello Community:i am using a Philips Ambilight TV 55OLED805/12 with an Arc via HDMI and 2 Solo One SL for Surround. All on a strong WiFi.I am experiencing an echo if I put my advanced audio setting on the TV to Multichannel or Multichannel (Bypass). Turning the surround off via the app does noch resolve the issue and the echo is very notable on the Arc, especially with people talking. If I turn advanced audio setting on the TV to Stereo the echo disappears. Any guidance how I can use Multichannel without experiencing an echo?Appreciate all answers and advice upfront. Thanks Martin 

Can I add 1 era 300 to my current setup of the arc and sub gen 3. Plan on getting another era 300 when budget permits.

I can't figure out which cable(s) I need to connect my Beam to my Bush LED TV.

My Beam Gen 2 / Sub Gen 3 / Sonos One Gen 2 setup has been pretty much rock solid since it was set up. However over the last week I’ve started to see problems with my Right Surround speaker disconnecting several times a day. I can only get it to reconnect by restarting the speaker.All devices on my network have fixed IP address, and I’ve kept a close eye on my router to ensure nothing else is sneakily connecting to the same IP as my speaker. I haven’t added any new devices to my network for months.I also powered off every network device and restarted my router an hour ago, and the surround has already dropped off again.  My Beam is hard-wired to the router, with the surrounds and sub connected via SonosNet. Here’s my network matrix when everything is connected:

Hi, Ran into this issue twice, the only way to solve this, is to disconnect and reconnect the surrounds. Tested using the 7.1.4 testtone file is this a bug?

Hi, Just upgraded my Sonos Beam gen 1 to a Sonos ARC (have Sub gen 3, and 2 One SL) but I cant help feeling that some sounds are not quite as they should be. For exampel when watching Top Gun Maverick I feel the sounds of the F-18’s flying around are too low sometimes nearly missing compared to the Beam. The same goes for Star Wars were I have the feeling that when lasers shoot they are very quiet compared to the music and all the other sounds. Feels like these sounds should stand out more. Dont know if I have not setup the system correctly or if this is just how it is.