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Get help with your Ray, Beam, Arc, Arc Ultra, Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions here.

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  • 30,611 Replies
Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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6002 Topics
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mrparetContributor I
asked in Home theater
Inconsistent Atmos w/ Beam (Gen 2) and LG CX

Hi all, I am new to the Sonos community, and I’m hoping you can help me understand what I’m doing wrong. I recently purchased a Beam (Gen 2) and Sub Mini. Something I was looking forward to was Dolby Atmos, however my experience has been inconsistent. When I first setup the Beam, I played the intro sequence to Top Gun Maverick, and the Sonos app was correctly reporting Atmos (and it sounded great). After bouncing around several apps, including watching content without Atmos support, I’m having a hard time getting the Beam to resume Atmos when it’s available. For example, when attempting to watch Andor on Disney+, the output was labeled as Dolby Digital 5.1, when the content is labeled as having Dolby Atmos. The only way that I’ve been able to get the Beam to resume Atmos is to disconnect and reconnect the HDMI cable from the TV. Considering that I have gotten Atmos, I’m sure that the hardware itself isn’t the issue. I’m hopeful that this is a setting or other configuration issue somewh

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1 year ago
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ccpompdadContributor I
asked in Home theater
ARC connection issues

I have an ARC, 2 Sonos 1’s and a sub. Everything was working well until I turned my TV on the other morning. My Arc is not being recognized by the system. I have run the tests through the app and it does not connect. I tried a different HDMI cable and also went to another TV but it still doesn’t work. I can play music though the app as well as Spitify, but I can’t get my TV to see the ARC.  I am connected to the ARC HDMI port on the TV. Any Ideas?

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1 year ago
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mike2874Contributor II
posted in Home theater
Can a Beam 2 be controlled by my URC MX-350 Universal Remote?

I just got a Beam 2 and it’s connected via HDMI to a Samsung TU8000 series TV. Right off the bat it worked with my Samsung Smart Remote without me doing anything.I’d like to use one of my old universal URC MX-350 remotes if possible instead of the Samsung remote. How can I get the MX-350 to work with the Beam 2… it can learn individual commands or takes a 3 digit code? It can be set to IR, RF, or IR/ RF. I don’t want to mess up the Samsung remote automatically controlling the Beam 2 in the process though.So can the Beam 2 be controlled by my URC MX-350?Could it also be controlled by a Directv remote?

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1 year ago
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Dharris1969Contributor II
posted in Home theater
Arc lacking bass

When I first purchased the Sonos ARC the soundbar had enough bass to make me content. Now after a few updates the bass has never been the same. Is there a known issue?  I have the Arc along with two sl1

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Ken_Griffiths
1 year ago
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TscottoContributor I
asked in Home theater
Hisense U6G no surround Playbar

Using the playbar and 2 play1 surrounds with an optical connection. Hisense U6G TV set to Dolby Digital for digital optical audio out. No audio from the surrounds when the TV output is Dolby digital. The Sonos app shows Dolby Digital 5.0 when audio is playing. But nothing from surrounds. When I set the audio to pass through or auto it shows Stereo PCM. And there is some audio from the surrounds but it’s just stereo. Any thoughts?

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1 year ago
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KORRIGANContributor I
asked in Home theater
ARC & ATMOS TRUE HD

Google translate“Good eveningI come back here with my concern for Dolby Atmos True HD.Does anyone have the same config as me:- UHD source (UHD Bluray or PC)- TV TCL 65C831- SONOS ARC Soundbar + 2 SONOS ONEThe sound "jumps" when I have ATMOS TrueHD (Bluray TopGun for example or ATMOS demo file)I updated everyone, put quality KORDZ brand HDMI cablesConfigured the sources in Bitstream and the TV in system pass (Pass Trough)If I deactivate the passTrough, I no longer have a sound cut, but I switch to Dolby Atmos "light" = no True HD. Also in this config, the 5.1 no longer goes to DOLBY DIGITAL 5.1 on SONOS but to PCM Dolby 5.1 .... ???What do you think ? pb to TCL or to SONOS?

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Corry P
1 year ago
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MegzContributor I
asked in Home theater
Playbase Connection & Home Theatre Issues

Hi, I have a Playbase and 2 x Play1 and had them all set up in my home theatre to my (Samsung) TV with surround sound, connected via wifi working great. However my Playbase suddenly stopped being found.  I have tied the following:Connected via LAN cable and it works but it then cannot join the Play1’s for surround sound as they are via wifi and now different network  Playbase simply is not connecting via wifi anymore. Been through all the support steps online without success Both Play1s work together separate without the Playbase but only for music as not connected to the TVNot sure what else to try. As stated it was working and worked great then after just over a week of no use, next time using it wasn’t working. Nothing changed on the wifi network and nothing had been switched off at wall. Was there an update done automatically to Playbase?  Seeking help getting this resolved. Thanks! 

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1 year ago
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dirtybojanglezContributor I
asked in Home theater
Sonos gear stuck on "updating"

I have an Arc SL, two One SLs, and a sub. The arc finiahed the update and works fine. The other three units show as “updating" and has shown this status the past 5 hours. I've removed power from the speakers and re-applied it but it didnt work. I also uninstalled and reinstalled the app but no dice. Any suggestions before I get rid of this junk?

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buzz
1 year ago
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dirtybojanglezContributor I
posted in Home theater
One of the buggiest electronics I've bought

I apparently didn't do enough research on these speakers. One Arc SL, two One SLs and a sub. Constantly having issues just simply working. Have had them all for two years and about every three months, I have to re-add them to the system or delete and re-install the app or reset the speakers. No other electronics in my house have these issues with my network. The sound quality is amazing but the constant headaches make this a bad product. My rating is a solid 3/10 and the only positives are the sound quality. The setup, the app and the reliability leave a LOT to be desired. I definitely won't look for Sonos products in the future.

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buzz
1 year ago
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madmax141Contributor I
asked in Home theater
unable to connect arc to wifi after new router

I have a simple system, only the arc. Recently, I got the TP-Link ax3000 router and now cannot connect the arc to the network. I'm able to connect to the speaker on my phone, select the 2.4ghz network with Sonos recommended b/g/n mixed signal, but no matter what I do the Sonos is unable to connect to the network, with an error message that seems bugged "there was a problem connecting your Sonos arc to """Wondering what other steps I can take to reconnect the speaker 

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1 year ago
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PNWTrent926Contributor I
asked in Home theater
Sub will not pair wirelessly, only using ethernet. Any suggestions?

I could use some help here. I have two Sonos fives connected in studio pair, and to Sonos one SL’s connected in studio pair in the same room. All connected wirelessly to my router, which has a 2.4 and 5.0 ghz connection (Cox Panoramic modem/router). In a close by room are all of the speakers, router in a different room. Here’s the problem, I can get all speakers to connect using the S2 app, however I cannot get my sub to connect to anything using Wi-Fi. I keep getting an error. Here’s the kick, if I plug my sub into my modem/router, I can pair it with my fives. But only when connect via Ethernet cable, not wirelessly in another room. Any suggestions? Do I need to alter my modem/router settings? Would purchasing a port fix my issue if then I could plug in my sub to the back of the port? i’ve tried pretty much, everything under the sun, in terms of resetting, reinstalling, restarting, etc..

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1 year ago
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glkshankarContributor I
asked in Home theater
Basic Connections and Audio output

 Recently i bought Sonos Arc and a pair of Sonos One SL for surround, i have the apple TV 2022 model and LG NANO 65”. Based the documents and community articles here is how i have connected these devices.Sonos Arc → LG TV on eARC portApple TV → LG TV HDMI 1Here is the challenge, I use Plex to stream my content and i have a 5.1 Dolby contentWhen i stream the Plex content via apple tv i see PCM on the Sonos app and not getting surround soundWhen i stream the Plex content via LG tv i see Dolby 5.1 on the Sonos app and getting surround soundSo what is the right way of connecting these devices if i want to use apple TV are there any specific setting to be changed ?Appreciate your help,

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1 year ago
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jhouse72Contributor I
asked in Home theater
Sonos Arc and Sonos One Connection Issues

I just bought the Sonos Arc and connected it to 2 Sonos Ones. I can’t get any sound out of the Sonos Ones. They show up as connected in the Sonos app, but no volume.

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J
1 year ago
Grymen
GrymenContributor I
asked in Home theater
Beam surround connect to one SL

Hi I have a beam gen2 and 2 one sl set up as surround,  They have been working fine for almost 6 months.One day the beam was gone from the app, so i tried adding it again.And now it shows up but when i try to add the 2 one SL as surround speakers it take some times and always fails, and says there is something wrong with my network, and when that happens the beam and sometimes the 2 one SL do disappears from the app. I have tried resetting the system and my router many times and I'm considering electrical waste soon :-OEverything else works fine in my other rooms  

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Grymen
1 year ago
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TomS23Contributor I
asked in Home theater
Sonos Beam + One (Surrounds) keep disconnecting

Hello,Sorry I know this has been asked before, but I'm unable to find a solution to get mine stable again.I've had a beam and one surrounds for a few years now, have always worked faultlessly and connected to the TV when audio started playing. I have always used the optical to hdmi adaptor to connect to the beam, with wireless connection for the pair of ones.A few weeks ago, the TV started disconnecting from the TV. It would not connect when audio played. The only solution I found was unplugging the beam from the power and resetting the unit. Fine during the day, but every morning when the TV goes on, nothing, so I need to unplug the device and reset, this gets tedious!Yesterday the pair of one devices could not be found, so have to factory reset them and repair to the sound bar to create the surrounds.The frustrating part is this system has worked so well for a while, but now I have daily issues with connectivity or having to restart devices. It's worth noting that nothing in the home

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1 year ago
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jlavioletTrending Lyricist I
asked in Home theater
Sony A80K + Arc + Apple TV 4K (3rd gen) + Bell Satellite PVR + Samsung 4K DVD

Looking at this possible set up. So, from what I understand:HDMI 1 (2.0) - Bell Satellite PVRHDMI 2 (2.0) - Samsung 4K DVDHDMI 3 (eARC) - Sonos ArcHDMI 4 (ARC) - Apple TVI would connect the PVR/DVD/APPLE TV first, followed by the Sonos Arc… is this the right way to do it or is there a better way to set this up?Other questions related to the television:1- will I be able to control the PVR with the TV remote?2- will I be able to control the Apple TV with the TV remote?3- will I be able to control the DVD player with the TV remote?     

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Airgetlam
1 year ago
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mhirst8lateContributor I
asked in Home theater
Set up failed on Beam (gen2) cant figure out what doing wrong

7nable to complete setup don't have much knowledge but simply unable to finish setting up my Sonos Beam gen2.Please help anxious to use new device 

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106rallye
1 year ago
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JayElAlfaContributor I
asked in Home theater
there isnt music sound effects on the sl

I have the beam gen 2 and two sl ones, the reason I bought the set was because I was listening to a song on one of my old friends set up and he had the same thing, but when I play music through the tv the sound effects that the music has on the background doesn’t output through the surround speakers. As an example A song I listen to has a lighting strike in the back ground while the rapper is singing, the lighting strike is supposed to be heard through the SL speakers while the rapper and rest of the music is playing on the beam. Is there a way to have that on my set up? 

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Jamie A
1 year ago
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compilerAvid Contributor I
asked in Home theater
Can Sonos Arc or Beam 2 make the full Dolby Atmos sound without up firing speakers?

Sonos Arc or Beam 2 has no up firing speakers  but they are with Dolby Atmos. Can Sonos Arc or Beam 2 make the full Dolby Atoms  sound without up firing speakers?

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jgatie
1 year ago
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CardscaleContributor I
asked in Home theater
Sonos Arc with Sonos One A100 Model S13

Hi I have the Sonos Arc and The Sonos Sub Gen 3 and an old Sonos One A100 Model S13 speaker.If I were to purchase another Sonos One A100 speaker could I use them as surrounds or do I need a newer Sonos One model?Regards Alan

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1 year ago
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EriksatieAvid Contributor I
asked in Home theater
probem with audio format with Sonos Beam gen 2 and apple tv

Hi I’ve just bought a Sonos beam gen 2 and I have some compatibility issue with audio format. My setup is a Samsung h7000 (2014), an Apple TV 4K and a Sonos beam gen 2. The beam is connected with the HDMI Arc port on the tv. The problem is that when playing movies from the Apple TV I only get PCM and DTS neo 2:5 as option in the Samsung audio menu. If is use internal tv app I also get Dolby 5.1. The Sonos app report the format correctly as selected in the TV) Things change if I use the audio encode option on the Apple TV. If I choose to encode audio to Dolby 5.1 I get the option Dolby 5.1 also on the TV, but I get no audio, just silence. What’s happening here? Could change something if I connect the beam with the optical audio on the TV? I’m not trying to get Dolby Atmos, just Dolby 5.1

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1 year ago
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attacama40Headliner I
asked in Home theater
Lost a couple of Subs off S2 for reasons unknown - How to find & Reattach?

Afternoon all.I lost a couple of subs off my configuration a few weeks back. Odd and not something I recall happening for me before.My guess it might have been around the same time as having a few difficulties pairing up a couple of Sonos Ones and an ARC …. now resolved.Hoping someone could point me towards the procedure to reset and re-add the subs if someone would be kind enough to do that.The Subs are RJ45 connected and are run in conjunction with room based Amp’s and ceiling speakers. I don’t think there is any HW issue or NW issues, I suspect it is an unfortunate by-product of the new setup.Thanks in advance

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1 year ago
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CheleContributor I
asked in Home theater
Projector recommendations for Sonos arc

Recently purchased the sonos arc - disappointed to find out i need to purchase multiple gadgets to make the arc work with my xaomi projector, and run a long cable. So now I'm thinking to upgrade projector. Does anyone have recommendations for projectors with eArc connection (to avoid the extra hdmi matrix)Upward projector (to avoid the long cable)Android OS preferable  Does this even exist? Really grateful for any advice     

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Corry P
1 year ago
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usmcfamContributor I
asked in Home theater
Sonos Playbar will not factory reset

I’ve tried several time to reset our Playbar and the white light just comes on solid every time.  I’ve tried plugging it in with the pause button held, pause and volume up and no reset.  We could not see it in the S2 app, yet our other controllers work fine.  I tried removing the ethernet cable, then removing the optical connection, yet nothing seems to allow a factory reset to be performed.  Does this mean the Playbar is bad?

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1 year ago
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Andy53Contributor I
posted in Home theater
Got a new Arc and looking for system=specific help with configuration

Here’s what I’m connecting and what I’m hoping for is direction on how I should set up all the various items. Thanks in advance. Sonos Arc, sub, two play 1’s. Roku Ultra 4800X Samsung UN65JS850D TV.Roku choices are: a.) Streaming audio format - auto, Dolby, DTS;                                                       b.) Digital output format - auto, passthrough, stereo, custom TV choices are:  a.) HDMI Audio Format (input) - bitstream, PCM                           b.) Audio Format (output)  - this varies based on choice in HDMI input, I have bitstream selected - PCM, Dolby Digital, DTS Neo 2.5                           c.) Dolby Digital Compression - RF, line                           d.) HD Audio - on, off         

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1 year ago
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