Home theater

Soundbar was working fine before holiday. It was switched off at the mains with all our other electrical items. On return it’s stopped working.Power lead is fine, I have tested on another Sonos product.Any ideas ?

We have tried both wifi and ethernet connections, have changed all the HDMI cords. TV is a Samsung Q8DT and we also use an apple tv 4k as well as PS5. We mostly use the apple tv, but have experienced the  issue with apple tv and native samsung apps. I think its been happening ever since I got the Arc, I love the Atmos but this happens every time we watch Atmos content and really kills the movie.

I am building this room and from the dimensions you can see it is quite large with vaulted ceilings so a large volume of space too. My intent is to install a 75” TV on wall A and to have a Sonos Arc soundbar and subwoofer under the TV with Sonos speakers in the opposite corners marked as B and C.I am worried that the space will be too big for what the system can deliver and also the fact that the rear speakers are not in a 45 degree angle relative to the soundbar underneath the TV.Any suggestions will be much appreciated as I would not, ideally move away from Sonos. 

Several months back there was an announcement that Arc would be able to play Atmos Music streamed from Amazon and maybe Apple? In 2021.Latest 13.3.3 firmware update still doesn't provide this capability as far as I can tell. Anyone seen or heard anything new on this subject?

Just upgraded my gen 1 Sonos 5 to an Arc. Have a Sonos amp in the same room but behind the sofa driving speakers facing the TV. The amp and TV are on the same LAN network but are too far apart to connect by HDMI cable, Is there a way to connect the TV or Arc to the amp for surround sound?TIA  

My question is, can I use my gen1 speakers (play3) & gen1 sub with the Arc to play Dolby Atmos?  I just purchased a new TV and I’m going through a tech overhaul. I’m cautious to start upgrading all of my Sonos equipment because it works great and would be expensive to replace. However I am definitely interested to taking it to the next level by replacing the Playbar with the Arc. Before I do I just want to make sure that the other speakers will register as I hope. Kindly,Drew

Afternoon all.  I recently purchased a Sonos Beam Gen 2 and I also have a One SL.  I have a Sony KD-49XG90 TV.I’m bamboozled by the variety of Audio in results I have showing on my S2 App.My Beam is connected to my TV via ARC (HDMI 3), my Apple TV (4K 2021) is connected to HDMI 2 and Sky Q is connected to HDMI4.I get Dolby Atmos for Premiership football matches I watch in UHD via SkyI get Dolby Digital Plus 5.1 for movies in UHD via SkyI get Dolby Digital 5.1 via Apple TVI get a mixture of Dolby Digital 5.1 and PCM 2.0 for normal channels on SkyCan anyone explain the disparity between the results I’m getting please, is layman terms if possible.I would at least like to get Dolby Digital Plus 5.1 on Apple TV and I don’t understand for the life of me why I only get Atmos for the football on Sky UHD but for no other programme, not even UHD movies on Sky!Many thanks in advance

Hi All, Im looking for some help to understand the best way of fixing lip sync issue between these two devices LG GX OLED 55’ and Sonos Arc. What i'm seeing is the sound is outta sync with the TV on a number of different devices and outputs. For context I have the Tv wall mounted with all external HDMI ports connected with Maxonar HDMI 2.1certified cables, these cables are capable are using earc, they are  linked to a virgin media HD 360 box, a PS4, and I am using the Earc port to connect the sonos to the tv. I am experiencing sync issue using the above devices as well as native tv apps, Netflix, Disney, YT etc.  The Tv is hard wired to my home network and the sonos is on a wifi network, Could it be down to internet connect? The Sonos will not pick my 5G network for some reason. Questions does anyone know what settings in terms of sound will remove this issue?Are there certain sound formats which work better so PCM, Pass Through, Dolby Digital etc. The sonos support team said switch yo

Hi All,I would just like to log yet another feature request to be able to add two Moves as the rear surrounds to a 5.1 surround setup. I understand it’s not an existing feature and I understand the response that it wasn’t the original intent for the Move. That being said, I would just like to log yet another request for that capability to be added to the Move if it has the hardware capabilities to do so. Thanks!

Setup is Xbox Series X → LG CX (using included HDMI 2.1 cable) → Sonos Arc (via eARC port 2 using included Sonos HDMI cable) LG CX Audio Settings: Sound Out - HDMI ARC, eARC - On, HDMI Input Audio Format - Bitstream, AV Sync Adjustment - Bypass, Digital Sound Out - Pass Through Xbox Series X & what Sonos app reportsUncompressed 5.1 is reported as Multichannel PCM 7.1. Shouldn’t this be reported as LPCM 5.1?Uncompressed 7.1 is reported as Multichannel PCM 7.1. Shouldn’t this be reported as LPCM 7.1?DTS Digital is reported as Multichannel 7.1. Is this correct since Sonos doesn’t support DTS formats?Dolby Digital is reported as Dolby Digital 5.1Dolby Atmos for Home Theater is reported as Dolby AtmosDTS:X for Home Theater is not supported by LG CX for Passthrough Thanks!

Hello everyone!I have a customer that has a Sonos Amp, sub, Arc, and two Sonos in-ceiling speakers. I need to connect them all for his home theater. I’m also installing all of the cabling. What is the correct connection configuration? My confusion lies with the Arc. If I use the HDMI-ARC to feed the Amp, how do I get signal to the Arc speaker? Through the ethernet port? Or does the Arc get the HDMI-ARC feed, then ethernet to the Amp? I can install any cabling I need. The TV and the Amp will be side-by-side.

Hi! I have an Arc, a Sub and two Ones in my tv room. I would like to add ceiling speakers with an Amp. I have a couple questions and wonder if y’all could help?Will the Amp and ceiling speakers be a part of or add to the Dolby Atmos provided by my current system? I want to install the Amp in the attic next to my router. Can I connect the Amp with an ethernet cable and still use all the Atmos  and surround sound benefits? This way I would be able to do all the wiring without messing with speaker wires in walls. All wires would be routed in the attic space. How effective would the ceiling speakers be if not sitting directly under them? And finally, at app $1300, will the addition of ceiling speakers be worth it? I know it is subjective, but $1300 should provide a noticeable improvement! thanks,John

  We have a Canton sound bar at present on the TV,which could be programmed to use the tv remote control, its ok but nothing spectacular. Listend to a Sonos Beam, not really that impressed. I see Sonos have refurbished playbars for sale, remember listening to them a few years back, very impressive. I was thinking of one to replace the canton. Would a Playbar work with the TV remote, the Canton has an option to programe a TV remote to control it.  There is a Sonos One  & SL in stereo in the lounge controlled by an echo dot, i wont be needing them with the playbar, but can i leave the Echo dot to use with the playbar mainly for playing Amazon Music. I definetley am not interested in setting them up with the playbar, surround sound doesnt interest us.   Any advice appreciated

Hey! I’m thinking about purchase a Sonos Beam and a pair of Sonos ones, my question is the following:As my TV doesn’t have ARC/eARC nor optical output, I’m thinking about purchase this: https://www.amazon.com/dp/B08FR4771P/ref=emc_b_5_t to connect my Roku ultra to, output sound to Sonos and then connect it to my TV, you think will work? Or I need a new TV/Apple tv 4k and output through AirPlay 2?

I have sony bravis connected to playbar. worked fine until I disconnected playbar to dust it. reconnected but no sound. yes I switched to audio system. Tried all the on line fixes but no luck. Could there be a fault in the tv? playbar works when I stream windows media player trhough it.

Hi, All.I just set up a surround system using a Beam Gen2 and 2 Play 1 speakers. The DAC on the Beam has the ability to play 24-bit audio, whereas the Play 1’s and limited to 16-bit. My question is, in this setup, when streaming Hi-res 24 bit audio, is the Beam DAC used for all speakers (“upgrading” the Play 1s), or is the stream downsampled in the Play 1s ( I know the Beam is playing the full 24-bit resolution)? Any thoughts much appreciated,Brian

Hi I have right now a surround with 1 beam, 1 sub and 2 play:5. Working great. But my question is. Can I, without removing the surround speakers, listen to for example Spotify only on the play:5. With or without as a pair?

I have a sonos beam connect to my TV via the HDMI ARC cable and two surround speakers Play 1’sThe rear speakers are much louder than the Beam when listening to music but adjusting the volume just increases the surround speakers level but if I turn the volume down all I can hear is the rear speakers and nothing from the beamAny idea what adjustment I need to make please 

Hi everyone -I’m trying to connect my Beam G2 to my Google Chromecast with TV, using an HDFury Arcana as the go-between.  (The HDMI out is going to a projector).The HDMI ARC test in Sonos S2 app works fine, but when I get to the CEC test, it says “CEC not connected.”  I have verified in Chromecast settings that CEC is enabled.  Help!  I’m not super technical so I may need any advice help translated into one syllable words.  For the Arcana I literally just took it out of the box and plugged everything in -- not sure if there’s some setting there I should be looking for.  Altho FWIW the little display says everything is connected and working.Thanks!Matt 

Dear Community,***To date, my testing of Dolby Streams / codecs has been fulfilled by searching Streaming Content from Netflix, Amazon Prime, Disney+ and HBO Max. However, I concluded that the Sound Recording / Mixing is maturing as Dolby continues to develop and release new-leading edge sound codecs.***I researched looking for streaming from Dolby itself to truly appreciate Dolby products /codecs from a Sound Developer's perspective. I finally succeeded - thanks to CEO  / President Gopal Miglani of www.bitrouter.com for heightening my understanding of Dolby Codecs! *** https://developer.dolby.com/tools-media/sample-media/video-streams/hd-video-streams/ Copy links to your Browser to enjoy 5.1 / 7.1 / Atmos- Glass Breaking / Atmos-Universe. Use AirPlay to the TV for the dynamite sound experiences, including placement of speakers and their performances - it also told me that my left back-speaker is indeeed the left one for my Sonos Home Theater System! I have 5.1. *** Enjoy! ... In Partn

So, our TV in the bedroom shares a wall with the nursery.  Is there a way to only play TV audio out of Sonos One Speaker pair set up as rears to be bedside, and mute the Beam under the TV?  We are concerned about sound keeping our baby awake at night.

I know that there is a lot of topic about, but I am not able to make my Sonos Playbase to work with my computer.  I bought an OPTICAL CABLE, it is connected I can see the light at end, plug into the playbase and nothing.

Hello - I have an AMP inside the house that wires through the walls to two outdoor speakers R+L and I was wondering if I can connect these wirelessly to my Samsung Terrace TV. Is there some sort of transmitter that will allow me to do this without having to purchase a weatherized Sonos soundbar to wirelessly connect them together? Best,Chris 

I’m using an LG OLED55B6 TV with HDMI ARC output to HDMI input of Sonos Amp. The Sonos Amp powers L&R passive front speakers and is also connected to Sonos Sub 3 and 2x Play Ones as rear surround speakers.Using a Dolby 5.1 source from Apple TV 4K fed to TV via HDMI 1 I can only get ‘PCM Stereo’ shown on S2 App, confirmed by the Play Ones outputting  the same signals as the L&R front.Sonos CS tell me that with passives connected as front channel, the Sonos Amp will only operate in 2.1 mode. Before returning the kit to Sonos, has anyone managed to get a Sonos Amp working in 5.1 or, more accurately, 4.1 since it has a ‘phantom’ centre front?Any advice or comments would be much appreciated! All the research I did prior to purchase indicated that 5.1 was possible with this configuration.Many thanks,Melchet.

Hello,I recently purchased HDFURY ARCANA. I connected my Apple  tv 4k(latest) to Sonos arc for audio and BENQ TK850 Projector for video. Both with ultra high speed HDMI cables. Everything works well but I am not able to control my SONSOS ARC volume with apple remote anymore. Without ARCANA( if I connect my Apple TV  to benq and use it’s eARC to SONOS ARC, I could control the volume. Is there any fix for this remote problem?Note: Benq TK850 eARC supports only two channel stereo so it’s not really a true eARC.