Skip to main content
Answered

Surround stopped working after update

  • November 28, 2021
  • 5 replies
  • 122 views
M

Hi
I have a system with Arc, Sub3 and two S5 as back speakers. After the latest update, I cannot get it to work together.

It is plugged in a Samsung Q80 HDMI /ARC.
The back speakers and the Sub dosnt give any sound, it is a very simple sound coming from the Arc.

Shall I try to reset the system ?( I dont have many playlist ect in Sonos)
Everything is wireless, and I cannot connect it with cables

Best answer by GuitarSuperstar

@MertzDK Don’t perform a reset. Remove/unbond the Sub and two Fives from the Arc in the Sonos app. Unplug the three devices from power for a couple of minutes and reboot your router. Then plug everything back in and add/bond the Sub and Fives to the Arc again.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

5 replies

N
Forum|alt.badge.img+19
  • nik9669a
  • Senior Virtuoso
  • November 28, 2021

Are they still configured as a 5.1 system? Can you play music to the room and hear it from the surrounds too? Don’t reset as any diagnostic info will be lost. 

M
  • MertzDK
  • Author
  • Contributor I
  • November 28, 2021

Hi Nik
Hmm no dont think so, where can I see the setup?
I neither cant see the subwoofer in “ MY SYSTEM” but it is in location “STUE”, see attached

( and thanks for quick answer:-))

 

D
  • dakine1
  • Lyricist I
  • November 28, 2021

this happened to me as well. ended up having to remove everything, hard reset and re-setup everything. basically start over. pain in the ass but worked 100%.  

G
  • GuitarSuperstar
  • Lead Maestro
  • Answer
  • November 28, 2021

@MertzDK Don’t perform a reset. Remove/unbond the Sub and two Fives from the Arc in the Sonos app. Unplug the three devices from power for a couple of minutes and reboot your router. Then plug everything back in and add/bond the Sub and Fives to the Arc again.

"Receive with simplicity everything that happens to you." - Rashi
Airgetlam
M
M
  • MertzDK
  • Author
  • Contributor I
  • December 12, 2021

@MertzDK Don’t perform a reset. Remove/unbond the Sub and two Fives from the Arc in the Sonos app. Unplug the three devices from power for a couple of minutes and reboot your router. Then plug everything back in and add/bond the Sub and Fives to the Arc again.

 

Thanks it helped (y)

Terms & ConditionsCookie settingsAccessibility statement