Home theater

Just got it from Sonos Online Store last Friday. I am very happy with it, but when repositioning it before running TruePlay, I noticed that while grabbing it, I could hear a somewhat loud creaking noise in the left part of it. Found out that the seam on the bottom of the Arc is not flush but rubbing, causing the creaking.Already arranged an advance replacement with Sonos, but I wonder how common are these kind of issues.One other doubt: does anyone of you used the advance replacement? Is the replacement unit a new, retail unit? Sonos representative said so. Thank you in advance for your input. 

I've been having this issue With my setup I have the Sonos beam  the two speakers for surround sound and the sub gen 3. every time when I watch the Venom movie both of them  it likes to pop  the first Venom movie when Venom is introduced and he gets up and fixes Eddie's body and he says  eyes lungs and pancreas I think that's what he says when he says eyes  at pops. and I've tried everything and a lot of people are having this issue but nobody can figure it out as far as I can tell then I realized I only had the Sonos beam and it doesn't support Dolby Atmos so I'm like okay I wanted to upgrade my system so I bought the Sonos Arc and it's a hell of a lot different that's for sure but it still Pops at the exact same time now  it doesn't happened with all my other movies is like once in a while it does it but that's all so if anybody can help me out that would be great. I did submit a Diagnostics the number is 50441408 . So I don't know if it's just the heavy bass or what

Hey Gang! I have a SONOS Arc system currently as my main TV Audio set up:  The ARC is connected via eARC from my 2021 LG G2 77” panel.  For the rear surrounds I have two SONOS Five’s, and a Sub to round out the “Atmos” system.   The two inputs i have for watching content are 1. AppleTV 4K (primary) and 2. a Panasonic DP-UB820 4K disc player (for films I really love and want to have great sound/picture).   I have had no issues with the sound output fro the AppleTV, but with the Panasonic Player, if it’s encoded to 7.1 (using the Arrival - the Amy Adams one - 4K disc as an example), it only outputs to “Stereo PCM.” Looking at the sleeve it’s encoded to 7.1 so I am assuming this might be the issue. The other native audio tracks on the disc are unhelpful since the Dolby 5.1 is ‘descriptive audio’ which I don’t need.  My other discs (Dune, Blade Runner 2049, MCU films) are all out putting correctly.  Wondering if there’s a solve?  Conversely, when i watch Arrival on AppleTV (the version I p

Am I required to return the Playbase I upgraded to Arc or can I remove it from my system and give it to a family member?  Thank you.

Hi, is there a good way to test each of the speakers in the Sonos Arc? Would be great diagnostic feature to add to the app.  I’ve seen some one say put your head close to each speaker whilst playing, however, wondering if there is any other method.  does Sonos have anything that will put a tone through each speaker at a time? 

The sound is great for the space but the IR range on it sucks so bad that I tried putting in an IR repeater with a blaster on the bottom of my TV, but I guess that the top sensor only works if it is mounted vertically. Any thoughts?

Hi, everyone !  I have Sonos Beam and Sub which is S2 compatible and an old Sonos Connect Amp S1 with in-ceiling speakers . Now it seems like there is no method to use Sonos Connect Amp S1 as a surrounds for Beam S2 ? Any help would be greatly appreciated!

I have Sonos Arc with two Sonos Fives as surround speakers that’s connected to TV with my Roku box.  When watching tv, voice volume is not ideal as it’s primarily coming from Arc. I know I can adjust the volume in the app but it’s still not the ideal when watching. I end up pumping the volume up and. It becomes too loud.Is there a way to make the voice from TV come out of the 2 Sonos Fives I have?Also, when I play Spotify or Apple Music from the Sonos app, it sounds amazing (full and robust) as it’s coming primarily for my 2 Sonos Fives. How can I make it sound like that when watching TV (from Roku).Can I connect 2 Sonia Ones to this as well? Will it help?  

Hi. This may sound like a daft question but do TV channels broadcast in more than one format?What I mean is before I had the Sonos Arc I had no idea what format I was playing as I had no way of knowing.Then before I had added the Sonos Sub Gen 3, the Sonos app was showing as, say, Stereo PCM and finally now that I have added 2 surround speakers it is showing as Dolby Digital 5.1So surely the same broadcast must be broadcasting audio in multi-formats at any one time? 🤔

I have a Sonia Beam connected to a Samsung TV through the HDMI ARC port.When the beam starts, or when it has been muted for a period, the sound is distorted and crackles for the first few minutes. After a while it returns to normal so it almost seems like it needs to ‘warm up’. Is this normal behaviour?

Hello,This is my first post on this forum. I’m probably not the first to suggest this, but why doesn’t Sonos allow us to use their ceiling speakers as satellite speakers (not rear speakers) in a Dolby Atmos setup? I own the arc, and no matter what I try, I can’t hear any sounds from above me. I’ve tried turning up the upward firing speakers in the app, but all it does it make it louder. I can still easily tell that the sound is coming from right in front of me instead of above me. My ideal setup is to be able to use 4 ceiling speakers in total: two in the front and two in the back for complete immersion. I hope Sonos is listening and adds this functionality asap! thanks for reading and feel free to provide perspective!

Hi. I have recently bought a Sub 3 and I have been experimenting to try and find the best position to place it.I have tried in the corner of the room, underneath my settee and behind me on the floor but I like my current position the best on the floor by the side of my TV cabinet.However should I be concerned that my Sky Q digibox is only around 2ft away from the Sub itself as I know that strong speakers (that are in the Sub) can affect hard drives abd there's one in my Sky Q digibox!Many thanks for any feedback.Cheers 🍻 

Can I add two Gen 2 One SL Speakers as separate front left and right channels to a Sonos Home Theater System that includes a Sonos Play Base, Subwoofer, and two Play Five Surround Sound Speakers that were all purchased in 2018? The Play Base is connected to an LG 4K TV via an optical cable. The rest of the speakers are connected to the Play Base via WiFi.

My order for the Arc emersion kit shows backordered, Ship date from 2/25/2022. Is everything backordered or just the Arc? Can I get a partial shipment? The ones and the Sub?  Assuming there are many of us on the backorder list. Can you tell me what order dates are being filled now? Just want an idea where I am on the list. 

Hi AllNewbie here and my 1st post.Soon to be purchasing some Sonos gear but need some advice please.I will soon be buying an LG Oled TV. to go with that I would like a great (surround) sound system.I have been advised that I should get the following Sonos Arc sound bar  Sonos Amp Pair of Sonance/Sonos Ceiling speakers It has also been suggested to me that the Sonance/Sonos Ceiling speakers  have there own amp built into the speakers, therefore they only need power, and I would not need a Sonos Amp.Is this correct ? Also the Arc soundbar would be wired to the TV, but how would it connect to the Amp ? would it need to connect to the Amp ? Hope you can throw some light onto my quiries  Thank in advance  

Hi all,I am new to this.I just bought beam 2. Everything is working fine but not the Dolby Atmos.I have C1 TV, premium Netlifx and tried Disney plus too.Tried changing the HDMi cable that is connected to the the apple TV 4k but nothing happened. Anything else I could try? Thanks 

I have a play bar and two Sonos one surround speakers and the system was working fine for three years.  The play bar is connected directly to the tv thru the tv audio  connection. When the play bar is feed sound thru  the tv, the rear surround speakers do not work, When you listen to music thru  the app, all the speakers work.  I have tried disconnecting and re connecting the speaker and this did not help.   I have made sure the tv is in Dolby.  Is is like my play bar will not talk to the surround speakers when feed by the tv.  My next step was to do a factory reset but looking for other options?

Sonos should allow if you have a home theater setup like Arc, I can separate the Sonos one speakers if I want to use them somewhere else for a while. without having to do trueplay again every time, if in the end I put them back in the same place. the same for the sonos sub.I want to make a stereo pair with the sonos one and the sub, but if I do it even if I put the speakers back in their place, I have to do trueplay again to be able to join them again with the sonos arc.let users be able to detach their speakers and use them in other places and trueplay those speaker combinations and keep them without having to trueplay every time.

If Sonos support ever looks at this - have your CEO Patrick Spence check into my Support Confirmation Number 390788938.Even your support page that says to “click here” to email our CEO directly does NOT work.I would love to have the CEO in my house tonight contacting his support staff - this whole thing is a horrible, frustrating nightmare and a $2,000 mistake.  NEVER buy or even think about Sonos ARC.It just doesn’t stay connected and the Sonos app must have been written by high school students. 

Hi all , just got a LG 43UP81006LR and the remote doesn't control the volume on the beam 2 , hdmi CEC is on and connected via arc , anyone any ideas ? Thanks 

Hello everyone.Just bought ARC + Sub gen3 for my living-room and connected them after Trueplay tunning.After streaming music from Spotify via airplay, I've noticed I am reaching 70-75% of the volume to hear loud and clear, although in store which is x100 bigger than my living room, the arc managed to be even louder with it's volume.What am I doing wrong here? arc and sub are with version 14.4, no volume-limit applied, same volume via appleMusic service, same volume from ARC-HDMI connection from appleTv

I have an LG C1 OLED and everything works with the magic remote, and the Roku remote works when I am settings of the LG, however during normal use the Roku remote will not consistently change volume (it does seem to randomly work every 1 in 20 attempts)Help!?

Hello everyone, Is it possible to replace the simple HDMI Cable beam gen 2 by a 2.1 HDMI or E-Arc HDMI to get better sound experience ? Thank you

See attached article. It’s very interesting that Sonos is recognizing the need to focus and also differentiate its home theater products and potential services. Excited to see where this goes but just want it quicker.  https://apple.news/AWLpysg2gQ6OfPDFMvMAb_g

I recently bought a sonos beam and sub after viewing in store I was very impressed. However when using with a LG C9, i am having issues. Basically the volume level is not consistent at all. I used a sound db app to get a rough level playing field across apps and this is what i found.Normal TV Freeview = 50% volume via app.You Tube (inbuilt app) = 23% volume via app. « this is the level i was expecting based on what i normally set the internal TV speakers to.  Spotify (inbuilt app) =  14% volume via app. Spotify (airplay) = 47% volume via app.  I haven’t gone through all apps and content yet but this is really noticeable.  TV settings are passthrough (not difference on PCM or Auto on normal TV viewing) and eARC is on. HDMI CEC is on as well.   Any advice would be greatly appreciated!!  Thanks, Matthew