Home theater

How to connect Beam to TV with digital audio out (coaxial). Thanks everyone.

I have a brand new Sonos Beam with 2 surrounds (One & One SL) all Ethernet wired to a network with wireless disabled on all 3 speakers.The sound from the TV source is constantly breaking up / stuttering momentarily which totally ruins the viewing experience. The beam is connected directly to the optical port of the Sky+HD Box using the optical / hdmi connector supplied with the beam. Optical out in the Sky Box is set to Dolby D. I am using the S2 Sonos app & have tried changing all available settings - audio compression etc. The problem still occurs if I remove the surrounds & just use the Beam. Please advise if there is a solution to this problem - I can submit diagnostics if it helps?Thanks. 

Dear allMy Sonos beam randomly mutes itself when I’m watching TV. It’s connected to a mesh network and is part of a 5.1 system (which all goes mute at these random points). I can see the light at the top of all devices go green (mute).  The sound can start up again if I increase the volume on the app or even if I use Alexa to increase the volume. I have tried to remove the Alexa app as I thought it may be related … but it isn’t.  Any advice welcome. I can run a diagnostic 

Hello all - I have a room with a 60” TV above a fireplace mantel.  From TV to back wall is 27’.  From center viewing position, right wall (windows) is 6’ to right.  There really is not left wall up to 7’ as it is an open concept that spills into a kitchen and hallway.  From 7’ to 15’ the left wall is 6’ to left.  The ceiling runs at a pitch from 7’ at the right to 15’ feet on the left - again from the viewing position.  Basically, it is a long room with a high pitched ceiling.  Adding a beam on the mantel (approximately 6’ from floor) made a big difference as compared to the TV speakers.  Adding two Ones along back wall and a Sub(3) was nice but really not as big an impact as I was hoping.  Downstairs, I have an 80” TV.  From TV to back wall is 12’ and from side wall to side wall is about 27’.  TV is situated on the right 13.5’ of the room.  Drop ceiling height is 12.5’.  I just installed an Arc with a Sub (3) and so far so good.  Should I relocate the larger Arc to the larger room and

Hello.  I will not be able to use the wall mount and am wondering the thread pattern and length of the two mounting screw holes on the Arc.

My set up is a Sony x900H (2020) with eArc sending audio to a Sonos system (Arc + 2 Play Ones + Sub).  It is running Android 9.When I stream a movie from Netflix that is designated as Atmos - the Sonos app S2 confirms Atmos in the big TV screen on the Sonos app and also in the System > About  My System > Sonos System info: Arc Sound In . When I stream from another source like Disney + the best I can get is Dolby Digital 5.1.  Nothing in Disney+ is marked anything other than 5.1.  Working with their support chat is a perfectly good way to waste an hour.  They blamed, Android, Sony and Sonos for their failure to provide Atmos content. When I stream a movie marked Atmos from a movie app using MX Player Pro as my media player, with the proper Atmos/TrueHD codec, the best I can get is 5.1 or Dolby Digital Plus 2.0. Any thoughts? Tips? Tricks? Magical incantations? to try would be appreciated. 

Hi, I have a playbar, sub, 2 play ones & a play 3. I seem to be getting a high pitched noise lately in the background that I have not had before. It seems to be coming from the playbar. I also seem to be having a problem with updating my speakers. Is there also a way to revert back to the S1 app since I have an old play5 speaker gen 1.My diagnostics number is: 1908760806  /Daniel 

Hi all,I already have an arc based 5.1 system using a connect:amp to power the rear surround speakers.  I’m wondering if there are any plans to provide external amp powered height or ceiling atmos speakers to create a true 5.1.2 system rather than using reflected sound from the arc to produce the additional .2 height effect.  

I was using a Denon receiver with left, center and right channel speakers but no surrounds. We didn’t want to run cables to the back of the room, so we replaced the Denon receiver with a Sonos Amp and added One SL’s for the rear channels. The phantom center channel the amp creates is OK, but I would like to add the actual center channel I have back in the mix. Is it possible to add it back if I add another Amp? Certainly not my ideal situation but we don’t want to do any work in the room now.Too bad Sonos doesn’t make a version for 3 speakers, I bet there are a lot of people who would like to do the same as I do.

 Hi, I have 1 sonos beam and 1 sonos one. I can control the volume of the sonos beam with the tv control but the sonos one does not work with the tv control. Any solution for this, thanks.

I have the Arc, two Gen3 Subs and 2 One SL's. I thought that when the Arc was joined with a Sub that the S2 app equalizer controlled bass and treble only for the Arc. I am confused, because when I increase bass via the eq I noticed that it boosts bass on the Subs. I thought thats what the Sub level on the S2 app was for. Or when I increase bass via the S2 app equalizer is it changing crossover settings to the Sub and making it seem like the Sub is being boosted? Sorry for rambling, it's just very confusing 

I read a few older posts that the One SLs can’t be set to Full On for TV….just for music.  I was hoping that Sonos had changed this setting by now.  Has anyone figured that out yet?  I have 2 brand new One SL’s that are about to be returned because of this lack of flexibility.  Our Beam is great but we sit far enough back from the TV that we often say, “what did they just say?”  Was hopeful that 2 One SL’s would have fixed this for us vs turning the Beam up so high that others complain in the rest of the house that the tv is too loud.  Please advise if there is a hack for this to set the SLs up as Full On for TV. Thx!!

Neither Samsung TV that I have is able to play the sound from the Samsung TV. I am plugged into the ARC. I have done diagnostics on the Samsung TV audio. Something between the samsung and the sonos keep switching the input to Receiver from TV Output.

Hello, i try to set my beam with two one sl as 5.0 system… with my grundig vision 7. Everything works but when i watch tv, youtube or Listen to music streamed over the tv only the beam plays the sound. The other speaker are quite..I set it up as sourroundsystem in the App.my tv sends dd 5.1 to the beam. I vhecked it in the app. so im quit helpless what i did wrong… any ideas? :) ps: streaming music through my smartphone works on the group of all 3speaker… Thanks!jens :) 

I have recently moved to a remote area without Broadband, so am using a 4G Netgear Nighthawk MR2100 as my new router. This works well with very acceptable speeds for streaming etc. However Sonos will not connect to it. I have a PlayBar and Sonos 1 that have served me well for 3-4 years. The PlayBar is hardwired from the Nighthawk. The Nighthawk recognises that a Sonos product is connected to it, but neither the Sonos iOS app or the Mac App will connect to it. I have restarted and rebooted everything multiple times and checked for updates. The Nighthawk MR2100 is not on Sonos’s list of unsupported models. Can anyone help? Thanks

I've had my Arc for about 2 weeks now. It's in the basement so not in constant use. Three times now I've gone down and the Arc is unresponsive. It won't play any audio (it's hooked up to a TV via ARC) and when I open the Sonos app it simply is gone and the sub it’s paired with is showing as unpaired. Pressing play on the Arc does nothing. I have to unplug it and re-plug it back in to get it working again. I have no idea what's happening or what to do next to troubleshoot? Anyone else having this issue?

Hi. For a few years i have had 2 play:1 connected to my playbase, but for some reason they have disconnected and I cannot get them to connect again. When trying it says "could not connect check power and network" or something. I have my playbase connected via ethernet and all other devices via WiFi.I have disconnected and reseted the play:1s with no succyWhat can I do? Everything else works great. I did create a Diagnostics, the number is 1896294353

Hi folks. I have a beam set up with my TV. Considering two One’s to create a surround sound but wonder if all 3 devices connect with each other wirelessly? I.e all the new Ones’s need is a power source… I assumed this was the case up until I started being confused with amplifiers and so on, not sure if I need an additional item to sync together wirelessly now. Any advice appreciated. Cheers,Rhys

Currently I have an optical connection from Sky mini to Beam via HDMI converter. HDMI goes to TV.When watching Netflix/Disney/Amazon via Sky, surround sound 5.1 is only available via HDMI output not optical output.Is it possible to get a HDMI splitter with audio going to the beam ARC connection? I do not want to go ARC via TV, as TV plumbed into wall.  Thanks   

Dear Sonos Product Managers and Upper Management,  You’ve successfully added me as a new convert to your ecosystem thanks to the Arc and you’ve gotten a decent chunk of change out of me already for the Arc plus a Sub 3 plus 2 One SLs plus a couple of wall mounts. I’m super happy with it all because it sounds great, was easy to set up, and because I didn’t have to run even an inch of speaker wire.  Now, want to sell me some more speakers? Update the Arc firmware to support a 7.1.2 system. You’re already decoding Dolby Digital Plus (which supports 7.1 channels) and processing Atmos on the Arc, so is it that big of a deal to add a couple of extra channels to the network? Or how about that extra RAM and processing power in the Sub 3? It can’t be doing that much right now - put it to use. And since the Arc doesn’t have to support the physical amplification of the additional surrounds, it should be a snap!  Of course, I’m sure this is either MUCH more complicated than I’m making it (in th

Hi I have a Sonos Move and a Sonos Beam, and I am considering also buying the Sonos Sub, and maybe even a pair of Sonos Ones to make a 5.1 stereo sound system. However, I realized that I could potentially buy another Sonos Move and pair it with my first one to use as the rear stereo speakers with my Sonos Beam. However I am not sure whether this is possible. Does anyone know if you can use a paid of Sonos Moves as a the rears with a Sonos Beam in a 5.1 channel set up?Thanks

Hi there,I would appreciate some guidance on how I could sort out a number of problems with my Sonos system.  Around 9 years ago I installed 4 No connect amps driving 4 pairs of ceiling speakers in 4 different rooms.  Around 5 years ago I added a soundbar and used this with the connect amp/pair of speakers in the living room to provide TV surround sound (this was never very successful). The system is currently running off the S1 App on an IPad.  I have the following problems: A while ago the soundbar stopped working with the TV (Panasonic TX-50CX680B), I now rely on just the TVs speakers This has resulted in that I am unable to use the ceiling speakers in the living room, sound only comes from the soundbar We have now just lost connection to the connect amp/ceiling speakers in another room (no sound)I am struggling to find a way of sorting this out.  It maybe better to disconnect/reset the whole system and then run through the set up as if it was a new system.  Any help you can provide

Sonos Arc sound going down by itself. I read some of the comments and submitted a diagnostic report 2027048362 please provide information how to fix this issue

Just got the Arc, loving it, but wondering if I need to change the physical setup as it does block the TVs IR receiver.  In the app I have enabled the IR repeater, but it doesn't seem to work. The TV receiver is on the far left, where is the IR repeater on the arc? Is there anything I can try?

I have a 5.1.2 setup (Arc, Sub, 2x One SL) for my tv, which works great.  I wanted to add another single speaker in my kitchen which would also play the sound from the TV.  Is that possible?  In the app I don't see how to add another speaker to my existing room.  Or do I make a new room and somehow group it with the TV Room set?  Just want to make sure it's possible before I buy another One SL.  Thanks!