Headphones

Hello everyone, I am very interested in the Sonos ACE headphones. However, I probably have a different use case than many of you here. I only want to use Bluetooth very rarely (e.g. when traveling).I'm looking for headphones that I can use wired most of the time in the office. So I have a few questions and would really appreciate your feedback: 1. My understanding is that Bluetooth is completely switched off when I use the headphones with the USB-C to USB-C cable. Is that correct? That would be perfect for me!2. can I also use the wired microphone for Teams Calls (on my Macbook)? Does that work?3. does the ANC also work if I have connected the headphones via USB-C to USB-C cable? Thank you very much for your answers!

Noise cancellation is barely working when I’m in train or similar noisy place I still hear my surroundings, which is really annoying. In the Sonos app the noise cancellation mode is on  .. can I do sth else or do someone got a similar problem? 

I just got a pair of Sonos Ace Headphones.  I use a TIBO 3 box switch to connect my CD player, tape deck and record player to my amplifier.Any idea if I can play an LP through the TIBO via Bluetooth to my new headphones ?   Thanks!

I have a SONOS ACE and I use it only with the usbc to jack 3.5 cable because I don't want wave on my head.I test it with an electric field meter : despite the led is white, the headphone always emits in bluetooth (10V/m instead of 0.6V/m). This value is very very high because the bluetooth of my smartphone is off : The headphone ping in continuous to search it.If I turn on the bluetooth with the cable and I use the Sonos application : the value decreases at 3V/m but it's again high.I don't have this problem with my old headphone from an other mark (0.6V/m with cable, it's the environmental noise).There a solution to really turn OFF the bluetooth or it's a software bug ?Sonos can confirms this problem ?

I don't seem to be able to get anything other than lossless in Apple music when listening with my Sonos ace. Settings are set for spatial but is there something else I need to do? Thanks 

I just purchased a Sonos Ace headphone set and cannot get it to connect with the app.  I already have many Sonos products including Playbar, Play:3, Play:5 and a Connect.  All of these I have to control through the Sonos S1 App on my phone.  If I go to the “new” Sonos app, it’s like it’s not compatible with ANY of my old sonos equipment.  And when I try to add my Sonos Ace it says it can’t find them.  If I try to connect the new app with my existing system, it says all of my equipment must be controlled by the S1 app… which can not connect with my headphones.  What gives?

I’m experiencing an issue with my Sonos headphones—there’s a thumping or vibrating sound coming from the left earcup. Has anyone else encountered this? Any tips or fixes would be appreciated! The problem sometimes occurs when I put the headphones on without even playing any audio. Additionally, when I have the awareness mode activated, I hear a wind-like noise, even though I’m indoors and there’s no fan; it almost sounds like static. On another note, the zipper on my case disconnected from one of the tracks after only two days of use. I reached out to Sonos to request a replacement and inquired about any changes to the case design, as I remembered MKBHD mentioning issues in his review. I was informed that I would receive the same case with no design changes. If it breaks again, I would need to pay for a new one out-of-pocket, which seems unreasonable. Given the price of the headphones, I would expect a more durable case for my $500 investment. 

Hi, I’m trying to use Sonos Ace for daily use on the computer (Windows). When it comes to games there’s constant problems. What I think is happening is that some games wants to use microphone, which then activates hands-free mode or so. So it changes the output to the “wrong one”, while also lowering the sound quality to free up bandwidth for the microphone. This is especially annoying since there is a dedicated wire micrphone that is configured to be the default. Anyone have any idea how to fix this?

Hi!(Sorry I meant Beam gen 2, but I think I can’t edit that anymore)I believe this feature was never there or added back somewhere middle of the 2024?Does it work today and does it support Dolby Atmos when watching movies?Also do you need iPhone to set it up or Android is also ok?One more thing - it doesn’t try to mimic your (limited) home setup, right? I mean if you don’t have height or rear speakers, then it’ll still to mimic 360 degrees? (As well as headphones physically can mimic that)

I recently bought 2 Ace headphones with the idea connect them to the sound bar. I discovered it's not a feature developed for now. I chose them over beat or Apple headphones (they CAN pairing 2 headphones to apple tv!). Did I choose wrong? Do you “sonos” finally decide add this feature? Active noise cancellation is not made for share it? Thanks.

Is anybody else observed the quality of the Ace case is poor and the zip design allows it to stick ? I fear the case material also won’t last , is there an improved case planned ? The case also marks easily.

Hi,When headtracking is enabled, the LED does’nt work.Any suggestion please?

Hello.  Apologies if this has been asked already (I did look but couldn’t immediately see if this was already asked)…..I would be grateful if someone (ideally Sonos themselves) can detail whether or not the Ace will ever be given an audio swap feature with non soundbar speakers?I have a pair of One’s on my desk and I would love to be able to, at times, send the audio to my headphones in a seamless way.  A couple of use cases for this;Transferring audio from speakers to headphones when it gets late and the wife/kids go to bed.  I have an open ‘office’ area, so cannot listen to speaker music later in the evening without disturbing others Transferring audio from the speakers to the headphones when I want to do a burst of focus work and prefer the audio more ‘direct’ - rather than just blasting music from the speakersThe point is for the transition to be seamless - i.e. just re-direct an existing playlist / radio station / song from one audio output to another.Currently if I do this, I nee

Sonos Moderators (if you’re listening):If you want to be THE CONSUMER PREFERRED SOUND/LISTENING VENDOR for Music, TV and more:Why would you: Put headphones into the marketplace that can’t simultaneously be used with Sonos Arc? Think of white space in the marketplace and build hardware and software that creates a palpable Value proposition in the TV/Music sound space? Before developing a product or software, exhaust research into the space to determine what’s missing in both Sonos’ portfolio and in the marketplace, i.e., answer this question: what does the consumer need that can’t be or is not supported by peer equipment/systems?  Who’s “Looking Around the Corner” to de Foresee, envision, anticipate, common TV/Music experiences and build to the various scenarios of listening needs of the consumers that you intend to sell to? Engage, Respond To the Sonos Community and build hardware/software that allows for simultaneous deployment of the Sonos Ace and Sonos Arc (and other outputs)?

Just recently bought the sonos ace - immediately it has issues with playback, where the sound will disappear in the middle of a song for a split second and come back. How do I fix this? This happens every few often and it's terribly annoying 

I thought Sonos Ace headphones were compatible with the Sonos system. I want to listen to my CD and phono, which are connected via ports, using the Ace headphones. Not polssible say Sonos. I can’t even listen to my Sonos music library! These headphones are worthless.  I can’t believe they are not compatible my Sonos system. Disclaimers should be made by Sonos. Now I’m getting grief about returning them. Very unhappy Sonos user.

Bonjour la communauté, Je vous explique mon problème. On m’a offert pour Noël le casque SONOS ACE, qui est un très bon produit et que j’ai testé en magasin auparavant.Je suis en possession à mon domicile, d’une playbar, d’un sub GEN1 et de 6 enceintes play 1.Hors j’ai voulu connecter, en suivant toutes les instructions, mon casque ACE à mon système, et rien n’y fait.Quelqu’un parmi vous aurait la solution, avant de retourner en magasin.D’avance merci.David. Moderator edit:Google Translate-Hello community,I'll explain my problem. I was given the SONOS ACE headset for Christmas, which is a very good product and which I tested in store before.I have at home, a playbar, a GEN1 sub and 6 play 1 speakers.However, I wanted to connect, following all the instructions, my ACE headset to my system, and nothing works.Does anyone among you have the solution, before returning to the store.Thanks in advance.David.

Trying to listen to dolby Atmos tracks on my Ace through some music but it only ever shows as 'lossless'. I am using a wired connection from ace to my phone. Setting for head tracking on in Sonos ace. What am I missing?

Can I play Ace and Arc simultaneously? If not, why not?

Is there a way to adjust what the microphone will pick up? It’s almost impossible to answer a phone call on the Sonos Ace headphones if there is any background noise at all. The person on the other end can hardly hear you talk but can hear everything around you. A caller the other day could even hear my husbands flip flops while walking. Never had this issue with my Apple headphones so hoping it’s just a setting issue. 

Hi Considering purchasing Ace headphones for Sonos compatibility but still have Playbase as main TV soundbar. Its paired with Sub Mini which is newer tech - is there no way you’ll be incorporating TV audio swap for Playbase ( it’s newer than Playbar) or able to work via Mini?it’s just a dealbreaker over the £100 extra over say Sony or Sennheiser quality ANC headphones otherwise thanks 

Can I pair one Ace to bluetooth Sonos…eg Arc or Move and pair another Ace to Ipad.playing music on Ipad that is also bluetooth connected to Move…then we got two Ace listening to ipad music?

HiSonos Ace not being seen in Sonos S2 application.Currently have Beam 2 and 2x Lives working great via the app, running on Android.  The headphones however will not connect in the app.  They are connected find via my phones BT and media works fine to them. But when trying to Add in app, just errors during setup.App is up to date. Can anyone help please?Thank you

Since the Sonos Ace doesn’t come with an included power brick, can I use the apple 20W charger to charge the headphone’s battery? I see that the recommended wattage is 15W, but I don’t have any brick with those specifications. Are the headphones able to manage power by themselves using the provided USB-C cable?

I’m a senior, can’t hear tv well.    Have Bluetooth 5.3 Transmitter for TV with aptX-Adaptive & Low Latency,I want to purchase Ace headphones. Will they connect to a Bluetooth transmitter?