Headphones

A feature of the Sonos Ace is “Multipoint”, when I enable this in the App, it says “Connect 2 Bluetooth devices and easily switch between them”I have connected two devices, mobile phone and BT transmitter.I can’t find a way to switch between them? Is there a secret button press or similar that I don’t know about?

After buying a Sonos system & upgrading my soundbar to a Arc Ultra I found restrictions with being able to use my Bose headphones with my LG Tv, due to hdmi setting on the tv  defaulting back to the Sonos hdmi arc output, I did find a work around but this isn’t how a system that you paid high dollars for that should work flawlessly with all your devices.After contacting both Sonos & LG Electronics I had no joy, they both palmed me off to each other to rectify the problem.I bit the bullet & thinking buying the Sonos Ace will be completely compatible, they will be happy as they have made a sale, I would have a flawlessly working set of headphones that works without any problems.Alas, I was wrong, the volume when listening to the TV is way too low, I’m hard of hearing, I wear hearing aids, I wanted the headphones to work equally as my Bose, JBL headphones in volume, unfortunately there’s no setting that allows you to raise the volume, so I just shelled out a large chunk of cas

My Sonos Ace (Headphones) are connected to my iPhone, but I'm not getting any sound. They show as connected, and I’ve updated them in the Sonos app and tried disconnecting and reconnecting several times. However, they work fine when connected to my laptop for Teams calls.Does anyone have any suggestions? Could it be related to the latest Apple update? 

Bonjour,Est-co possible d’utiliser un casque bluetooth autre que Sonos Ace afin de l’intégrer à Sonos.J’ai un adaptateur bluetooth Lavales ML302 capable de travailler en RX ou TX. Comment l’utiliser pour coupler mon casque bluetooth à Sonos, si c’est possible.Merci de vos réponses. Moderator Edit - Translation by Google:Hello,Is it possible to use Bluetooth headphones other than Sonos Ace to integrate them with Sonos?I have a Lavales ML302 Bluetooth adapter capable of working in RX or TX. How can I use it to pair my Bluetooth headphones with Sonos, if possible?Thank you for your answers.

I’m enjoying the TV audio swap feature - but when I swap back and forth - the volume on both the headphones and the Beam always reset to some sort of predeterminded default volume setting - 60 for Ace, 15 for Beam.  There doesn’t appear to be an app setting to control this, and they don’t stick to the previous settings. Am I mising something?   I hope they update the app to support this someday.-Mark

I've noticed that the 'PPreviousand next Song' button on Sonos Ace isn't working. It doesn't respond when I try to use it. Has anyone else experienced this issue, and are there any solutions or workarounds? Thanks in advance for your help!"

I would like to find out regarding Sonos Ace, how many Sonos Ace headphones can be added at the same to the system while watching a movie if more than one person wants to enjoy a movie in stealth mode ..?

Do Sonos is working on another material to be less warm on the ear , to wear longer and be able to wear at gym. Would love to be able to swap to something like a mesh or mesh fabric or something that is wick proof .   I have one of these swappable on my Meta headset and it’s awesome for high energy game . I will not mind loosing a little bit of sound quality for more comfort during warm season and while doing workout at the gym. Moderator edit: Replaced last post with first post and removed duplicate posts.

I just received a brand new pair of Sonos Ace headphones. I share an office with a colleague, during meetings on TEAMS my other colleagues have said that they do not hear me properly and rather hear my colleague who is in the background on a different call. Does anyone know how to fix this?  So far i am thinking that Sonos Ace is not suitable for a shared or open office environment. . . 

I have a Sony ZX707 DAP which I want to use the 4.4mm balanced output, can I use a third party USB C to 4.4mm cable for Sonos Ace?

Es normal que mis sonos ace se escuche un sonido estático en el modo ambiente? Moderator Note: Google Translate- Is it normal for my sonos ace to hear a static sound in ambient mode?

Everytime I try to use the Sonos Ace I have to spend 30 minutes trying to get sound to come out from them and get nothing. I’ve tried switching bluetooth on and off re-pairing, turning off TV swap and nothing works consistently.I don’t know how Sonos could have messed up simple bluetooth connections so much, and multipoint seems to be a complete joke.This morning I’ve tried repairing, switching on/off, everything, and still no sound. These will be getting sent back for a refund.

Considering Ace purchase and reading reviews - Seems like most issues reported could easily be addressed by Sonos. Any guesses on when an Ace Model 2 might be released? 

I got my Sonos Ace headphones in August 2024.  I don’t use them much but they work very well when switching between my Headphones and Sonos Arc soundbar.  The headphones have always seemed uncomfortably hot but for the last month I experience severe itching and can only wear about 20 minutes.  I think the Ace may be causing an allergic reaction.  I have ordered replacement pads from Sonos.  I was wondering if any regular Sonos users have experienced this problem.  Has anyone found another solution?Thanks 

Update last week my Sonos Ace now have an issue battery won’t last even in off mode charge last night now try to use no battery at all. (Any tricks to resolve this issue? 

Hola, I bought last week two Sonos Ace (black and white) thinking that it was possible to use them to watch tv together with my partner. But NO, is not the case. Unfortunately is not possible. Only one can use the Sonos Ace to enjoy theatre and films on TV.When it would be possible this option and when will have the new update with that?Thanks. Sincerely Jordi 

I tried pairing my Sonos Ace headphones with another device after having added them to my iphone and I couldnt pair them back in my phone. I had to factory reset them but it was super difficult to repair them back in my sonos app despite the headphones were appearing in my bluetooth settings. The app were not recognizing the headphones. This is innaceptable for headphones at this price point (500 USD)! 😡

Can I continue having the sound on my soundbar while listening to TV  ( for my wife ) while I am also connected to the same Tv with my Sonos Ace ( as I like more basses and louder )Watching same movie but I don’t wnt to hear the kids or her complaining . 

I am trying to use my new Bose quiet comfort headphones via Bluetooth with my ultra arc.How can I do this??

Buongiorno sono giorni che smanetto in rete, per un quesito e ora mi affido a voi.Ho un sistema Sonos home theatre beam one sl e sub, ho  intregrato ad Apple tv.Vorrei anche utilizzare tutto il sistema Apple quindi ho perplessità su l’acquisito delle cuffie Ace,vistoche utilizzo molto anche per ascoltare musica oltre hai film, puntavo su delle cuffie Beats Studio pro,adun prezzo minore e utilizzabili con app Apple. le apple airpods max non le prendo in considerazionecosto troppo elevato….Spero in un vostro consiglio  Grazie,Francesco.  

I have connected my Sonos ace to Sonos beam gen 2 through the app but the sound does not swap. No message on the app to say there's a problem - it appears to think there is a connection but the sound is still coming from the beam and not the ace. I have followed the instructions on the Sonos site but am I missing something?

Well I see SONOS promoting the ace headphones with £100 off.So I go to buy them then up pops a 30% discount trading in an old bit of kit which takes it to £314I then find on line retailers are selling without discount them at £299. I immediately cancel the order citing misleading discounts and trade ins,Nope doesn't get cancelled arrives via UPS, three attempts to get the proper label and collection a the carrier is forty miles away for drop off. Booked collection for last Tuesday of course no showOh and then the return isn't even  this country Poland so I get a customs declaration for value of £62 that's how much you are being ripped off, I had just about had it with them after months of problems with the disaster software upgrade.Dragging on for weeks and all the time have my money  

I raised a similar issue before but no response from sonos at all. Are you guys listening? Teams calling is horrible. All the background noise is passend through to the People in my calls and I am regularly muted because of thuis. Please fix or explain how I can fix thuis with my settings or at least reply that you acknowlegde thuis issue and can reproduce the observation. Have some decency to value the feedback. Thank you

I build a home cinema, used my exsisting Sonos setup, bought an Arc og two Aces.Me and my wife where ready to watch movies together after the kids went to sleep. Now I learned that you cannot connect two Aces to one Arc. What a disappointment...thats the one and only reason I bought and Arc and two Aces…When will this be possible?

I’m considering purchasing the Ace headphones. I was under the impression that the Ace headphones don’t work with the Sonos app, so you can’t play music to them from the Sonos app. This seems to be common knowledge. So I wrote Sonos support. Here’s the response:“Yes, Sonos Ace Headphones work with the Sonos App. They can be used as another device in the home Sonos network. Music services like Apple Music can be played from within the Sonos App on Sonos Ace Headphones.”Did something change? Or is it just their terrible support?