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Get help with your Sonos Ace

  • 227 Topics
  • 1,457 Replies
227 Topics
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darksage94Enthusiast I
asked in Headphones
What type of power adapter/block should we be using for Sonos Ace?

Considering people are saying their units are bricked, has anyone determined what brand/watt works well with the Ace? I’m considering just returning them as soon as they arrive. Really think it’s insane that this is even an issue.

1
J
2 months ago
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PlamkoooContributor I
asked in Headphones
sonos ace bad flat sound (not rich ) quality

I really was excited about the product, since the other products of sonos family are really great and all as far as audio quality. I'm not happy with the sound experience. ITS NOT ALL ABOUT NOISE CANCELATION,  YOU FORGOT THE AUDIO QUALITY. expected more. I had all the samsung buds, Sony over the ear and In ear, beats in ear buds ... and I wanted something to beat all of them as far as quality, richness of the sound, how more loud can they get, make me start jumping and dance and I put all my expectations on a first time headphones product of sonos. I had no problem updating from my phone. Happened fast. Less then 10 min . It would be nice to have a usb c adapter to that aux cable you put in the box!Android app and EQ need improvement, a lot . I LOVE MUSIC  , I LOVE RHYTHM,  I LOVE GETTING LOST IN MY MUSIC , I LOVE MESSING AROUND WITH MY EQ OF THE MUSIC , BE ABLE TO MAKE IT LOUDER and that's  not a way to achieve with Ace . Apologies, Sonos for the comment but .... Thank you!Edit add: w

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I
2 months ago
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StefloursContributor I
asked in Headphones
ACE with neckband

Hi, I would love to buy the new ACE to complete my Sonos collection but because wearing headset all day long for 1.5 years during Covid 19 I cannot stand a band over my head anymore. Did you think on making ACE as well with a neckband?

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2 months ago
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UrisanContributor I
asked in Headphones
Noise cancellation button

Hi, After ACE latest firmware 2.9.3 update, the right button of noise cancellation mode stop functioning.Modify noise cancellation mode from the app still working. Anyone notice same issue?

0
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2 months ago
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DavidmeContributor I
asked in Headphones
Sonos Ace

I recently purchased a Sonos Ace headphone. I was very impressed with the look and the comfort when wearing them. They look premium and feel premium to me. Following the instructions from the app I updated them before use. All was good! I left the EQ at zero then played music from my phone (S24 Ultra). Now, at this point, I should mention that I listen to orchestral music, both classical and movie! The phone EQ and the music app EQ, were both switched off, so it was only the Sonos app EQ that was left on. I then played some music. I was expecting to be blown away with the sound and clarity, which I read about on 5 star reviews, and heard about from Sonos themselves. But what I got instead sounded tinny and distorted and it still does. What I want to know is: Are my headphones a faulty pair? Is this due to a software issue that can be corrected with an update? Is it a hardware problem? And finally, and most importantly, do others who have purchased the Sonos Ace have the same problem wi

0
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2 months ago
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Maurigno74Contributor I
asked in Headphones
Sonos Ace no sound on switching on/off and noise control

HelloJust bought the Sonos ace and I’m quite disappointed, there is no sound when I switch off and on and also when I press the noise control button; music play and all functions works but I still have this problem and Sonos assistance service at the moment is not able to help. anybody have the same problem and can help me? I’ve already tried to pair unpair reset and so on many times but nothing … problem still there

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M
2 months ago
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doubleosTrending Lyricist I
posted in Headphones
Feature request:: Sonos ace will be zoneplayer

Presently the announced Sonos Ace is missing the most important feature - the one that separates Sonos from other companies.  Sonos Ace as announce cannot work as a zone player.  I would have bought two.  Presently I have not interest.

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K
2 months ago
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Sp23ffContributor I
posted in Headphones
The new Sonos Ace

I was excited to get my hands on the new Sonos Ace. I have been a fan of Sonos products since they first started. I own quite a few of their products and am thrilled with the way they sounds and seamlessly work together. I won’t get into the issues with the app. In this case, new isn’t necessarily better. so getting back on track, I am sure I wasn’t the only one wondering when Sonos would take a shot at creating a line of headphones since they were really good at creating speakers and sound bars, etc. The day has finally arrived and I have a few gripes. First off, they look and feel great. The price point is somewhere in the middle of the other high power sound companies such as Sony, Bose and Apple which is ok I guess. They are light and very comfortable. There is something I noticed with certain songs. There seems to be a clicking and buzzing sound. I don’t know if it’s the bass or what but it is noticeable and very disappointing. Also, for a Sonos product, I feel they sound too low

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AlexPermit
2 months ago
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eddiecalmetContributor I
posted in Headphones
Sonos Ace Right headphone crackles

I got my Sonos Ace las friday and been using them for the weekend. The right auricular keeps crackling, like if it looses fidelity and the noise cancellation. So disapointed from a product I’ve been waiting for so long. I’ve just printed the return label and will be taking them to UPS returning office.

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Ken_Griffiths
2 months ago
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RoHyContributor I
asked in Headphones
Sono Ace - Tv Swap

Love my Sonos Ace. However, I’m having an issue where when I press the physical button on the Sonos Ace for TV swap, the audio plays faintly out of the left ear and is full out of the right ear. But when I initiate TV Swap via the app, the audio is balanced and at full level. I’m wondering if this is something that will be fixed with a firmware update or if I have a hardware issue. Anyone else experiencing anything like this? 

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R
2 months ago
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ChemdreamContributor II
asked in Headphones
LG TV Bluetooth Sonos ACE issues?

Anyone having issues keeping the ACE headphones connected to a LG TV?  I have the C4. It originally paired fine with the TV. It worked great for one night. After that, it will connect make the connect sound and then immediately make the “Dropped connection” sound. The TV sometimes thinks the ACE is connected. Sometimes it gets stuck in “connecting” until it times out. The TV and headphones are both at their latest firmwares. With a quick google, it seems like LG TVs have a history of bluetooth issues?

2
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2 months ago
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Brandon_8Contributor I
asked in Headphones
Connect -> Arc -> Ace

Has anyone solved streaming from the connect to their Arc and swapping to their Ace headphones. I was surprised to find that my connect audio doesn’t play directly to Ace and this whole thing with having to swap via Arc is odd.  Every time I try to swap from my Arc to my Ace with my connect content, everything fails. I have my record player connected to my arc as a Line-In and streams to my Arc just fine. Similarly, I’ve found that swapping my arc audio to my Ace headset when streaming from my Apple TV or PlayStation works fine.  Something doesn’t work when the connect is the source for your Arc and you try to swap. 

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2 months ago
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ZubairContributor I
posted in Headphones
Bluetooth support

Trying to connect Bluetooth earbuds to Sonos but it doesn’t find it. I have an Arc and Beam. Yes, I know Arc or Beam don’t have Bluetooth. The Sonos App suggests ant Bluetooth headset can be connected to Sonos via the App - not just the Sonos Ace. Listen to Sonos radio on my Arc all the time. Very long time Sonos customer and lately Sonos support service are disappointing - agents with language problems and sadly the good knowledge that was the highlight of Sonos in the past.

0
Z
2 months ago
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Minosh93Contributor I
asked in Headphones
muffled sound on sonos ace

I just got the Sonos Ace and my main reason for buying it was to hear lossless audio. I have Iphone 13 pro max, and I use Apple music. I know that i cannot hear lossless wirelessly, but I can hear through the usb-c to aux cord. I got the dongle ugreen aux to lighting, put the aux cable, and connected to the ace. Now aside from how annoying it is not being able to change settings with the cable connected (i have to disconnect the cable to access the settings), now the sound is very muffled. Like when i use the ace wirelessly, it’s actually louder and more upbeat. If used with the cable, the sound gets low and muffled. Is there anything i am doing wrong here? I don’t want to use the ace wirelessly because my main aim of buying it was to hear the lossless and that’s only possible with the cable. I also cannot use the usb-c to usb-c because my iPhone has lightning port, so i need the dongle. So i would appreciate any advice here before i decide to return it.

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2 months ago
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lonhodowalContributor I
asked in Headphones
Sonos support for ACE

Dear Mr Spence:  Call me please.It is always the same with SONOS:  a bunch of Mr Bojangles bs europop ear pollution during your eternal wait for help.  Did shebot say 8 minutes or 80 minutes?  It has already been 17:51 and counting.  Do you want 'some tips?'  No.  I want to pay out the nose for one of your admittedly well-engineered products and get a sentient being to talk to me.  I realize it is too much to ask from your point of view!  'Do you want tips from the community?'  No, because the community is lined up on the Bay Bridge to leap for an end to this torture.  'Do you want tips on how to stop skipping?'  Maybe, but the eternal recorded message skips so much that I can't make out how to receive it. Help me.  I already begged the CEO to buy back the speakers that spark heartburn every time I try to use them. (Normally I just use YouTube to listen and experience solace at not having to endure SONOS customer support:  click and you're done onYouTube.Ok, now it is 25...26:08 and I

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L
2 months ago
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Slyoung19446Contributor I
posted in Headphones
Sonos Ace connectivity

I can’t imagine introducing headphones and not integrating them into the ecosystem. What people love about Sonos and the reason they continue to buy is the ecosystem.  Non starter for me as a standalone Bluetooth headphone. 

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2 months ago
AjTrek1
AjTrek1
posted in Headphones
Use Sonos Ace Swap Feature with Arc and Apple Music

The following is NOT a Sonos advertised feature for the Sonos Ace Headset.  However, as we know Sonos is a versatile product capable of many out-side-the-box uses and this is one of them. If you don’t mind being tethered to your favorite seat used for watching movies...then continue reading 😊Listen to Apple Music via your Ace headphones using the “Swap” feature. The requirements are:Sonos Arc (properly connected to TV) AppleTV Box (connected to your TV via HDMI) Apple Music Subscription Sonos Ace Headset with latest update Sonos App installed on your iOS device with latest update ^ Hint: The AppleTV remote can be used to control all functions to select what you want to hear, volume, play, pause, go forward, go back and stop as well as others you can discover. This function requires that you be in range of the Arc. It’s basically a line-of-sight experience using the 5Ghz transmission between the Arc and the Ace headset. You’ll not be able to roam through your home without intermittent

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melvimbe
2 months ago
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JuanciaoContributor I
asked in Headphones
sonos ace not sounding while connected to a DAC

Hi, I recently received my ace headphones. And I have to say they are pretty nice. But I do have an issue with them, when connected via aux cable to my Khadas Tea DAC it doesn’t sound at all, except for a small static sound in one of the earcups. I’ve seen around the community that some people are having issues connecting the headphones directly to a source, but in my case it’s the only place where I have an issue. Since in any headphone jack that it’s not my DAC they sound perfectly fine. Has anyone experienced something like this? Is there a solution?

0
J
2 months ago
AjTrek1
AjTrek1
posted in Headphones
Sonos Ace - Not Recognizing PD (Power Delivery) Charger_The Headphones Are Not Defective

HelloSome have reported charging issues with PD certified chargers for the Sonos Ace Headphones. Please be advised that the Ace headset is not malfunctioning. There is a compatibility issue with certain PD certified chargers. Sonos Tech Support informed me that they are aware of the incompatibility and are looking at possible remedies. IMO that means that not all PD certified chargers will be included in a fix. However, per Sonos Tech Support; any charger purchased should be at least 15 Watts and there is no ceiling on the maximum wattage.I’ve already been through a (hit n’ miss) PD certified charger selection process. My findings are below in case you’re interested.Compatible PD Chargers / Available on AmazonMophie-Speedport 30W USB-C PD GaN_Model:409911448 Samsung 45W Wall Charger Power Adapter - Super Fast _EP-T4511 / EP-T4511XBEGUS Generic_128W USB C Wall Charger, Gan III 3-Port Fast Charging Station QC Foldable Charger Non-Compatible PD Charger BrandsAnker Belkin EZQuest

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2 months ago
AjTrek1
AjTrek1
posted in Headphones
Sonos Ace Headphones: May be more than you think!

HelloLots of chatter (if you can call it that) about the Sonos App. I need not go into detail as to what the general consensus is about it. However that’s not what this post is about. Moving on….Let’s talk Sonos Ace Headphones. Many are disappointed because they cannot be used as a room in the Sonos ecosystem and therefore view them mainly as expensive me-to Bluetooth cans.Below are links to three (3) first impression videos. Take a look. You may find reasons to try them on a trial basis (or not). Enjoy!Peter Peehttps://youtu.be/PKBO6epPh5o?si=rZckVR194ayb7lRX MacRumorshttps://youtu.be/j00c5MF37Yc?si=xAkujnnDWBzAJEhd The Vergehttps://youtu.be/y8KNzP_Y9vY?si=L48cyGbr1Js1V-Je

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2 months ago
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BinPARISContributor I
asked in Headphones
Listen to movies

When will the ACE headset be compatible with the Android system for connection with the ARC bar and therefore listen to movies on the headset?

0
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2 months ago
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Mike WillAvid Contributor I
asked in Headphones
Ace/Arc/Ecosystem

I listened to the behind-the-scenes Sonos presentation on the Ace headphones today.  As I understand it, TV Audio Swap only works with HDMI as the connection/source.  From a technical standpoint, does anyone know know why Swap is that limiting?  For example, my Victrola Carbon Stream plays vinyl through the Arc.  I can connect the Victrola to the Arc via WiFi with the Arc basically acting as its own router.  What is it that prevents the Ace from being capable of playing that audio?

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M
2 months ago
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DanShaContributor I
asked in Headphones
Ace - not being recognised in Sonos App

Hi All,Not sure if this has been covered or is a known issue, but I’m trying to listen to music through my Ace headphones via the Sonos app, rather than Apple Music directly.  I have the headphones on and connected, and also have an Era 300 connected - when I try and play music via the app it will only play through the Era and does not pick up my Ace’s at all, to be a me to select this as the output method. I would have expected to have the option to choose between both devices as I wish. As it stands I am unable to listen to the Ace’s via the Sonos app. Am I missing something or is this not possible?Many Thanks,Dan

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Ken_Griffiths
2 months ago
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dougsurianoContributor I
asked in Headphones
Sonos Ace Aux Input Not Working

I cannot get my Sonos Ace aux input to work (via an USB-C to 3.5mm cable). Using Bluetooth Works Using USB-C to USB-C cable worksI’ve tried 2 different usb-c to 3.5mm cables, and both fail to playback audio. Anybody have any suggestions on how to debug this?

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Ken_Griffiths
2 months ago
A
Alastair54Contributor I
posted in Headphones
Ace headphones

Hear is a suggestion for the powers that be surrounding the ace headphones integrating into the ecosystem. Why not use a base station for the headphones. The base station connects to the Sonos system with WiFi. The headphones connect to the base station by Bluetooth. The base station is plugged into power and acts as a headphone stand that charges the headphones when hanging on it. Problem solved. Maybe sell this base station as an accessory. What do you think? 

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melvimbe
2 months ago
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