Get help and assistance with your Sonos system

My play 5 speaker stopped connecting to the WiFi network - seemingly a common problem based on all of the threads. I ran a diagnostics as advised on here and got the code below.Sonos simply advised my speaker is faulty and because it is out of warranty they offered me 30% off a new one should I return it.I wondered if anyone has had any luck with getting their speaker repaired? Its such a shame to let it go especially when a new one is so costly.  Moderator Edit: Recorded and removed diagnostics number.

I use my iPad as the controller for Sonos but sometimes I can’t switch the Sonos off! I can actually switch off the iPad and the speakers keep playing? Very weird. I have to shut down the app then go round and switch the speakers (x4) off at the mains and back on again to make them silent? 

Why should I buy Sonance ceiling speakers over another brand of the same quality?  What benefits will I get?Looking to use 1 pair as surrounds when paired with an Arc Ultra and Sub.The other pair as a stand alone zone in a kitchen.  

I own a Sonance Mag 6.1 outdoor speaker system, my question on the Sonance 8.1 system they offer a wiring harness, can this wiring harness be used for my Sonance Mag 6.1 system. Also on my system the subwoofer is passive, would I be able to swap out the subwoofer for a larger one as long as it's passive? 

I have a updated port that has a reduced line output. My amp GUI tracks this and I'm down 12db. Has anyone else seen this? This port runs a good size outdoor sound system. So, it's a struggle getting enough source. 

Hi just checked today 24th April 2025, I could not find True Play menu in Sonos App for Android, i'm 100% sure i have used it few days ago. Below is the screenshot as a proof    

I just purchased a Sonos Five and Sonos Roam 2 to cover a room in my house. These are added to my collection/setup of other Sonos devices. The cool feature incorporated with the Roam 2 is the ability for it to act like as a Bluetooth bridge/port. This feature works great with the Sonos Five, which I created a group for together with the Roam 2 through the app. The only thing is, whenever you connect to the Roam via Bluetooth, you have to keep checking the five in the app each time you connect to allow the synced Bluetooth sound. Now I noticed that the group function works very nicely where I can hold the play button manually on the five and it automatically plays whatever my roam is playing via Bluetooth since they are in a already created group in my Sonos system. The same does not seem to be the case when music is playing via Bluetooth on the roam but holding the play button on the roam instead of the five does not automatically have my five activate in the group and sync the sound.

I assume I'm not the only one having issues with the latest app version which when switching rooms or adding a room to the current music playing a few seconds in at least one of the speakers starts playing digitized sound that is horrendous? I have to quickly skop to the next song in fear the speaker is going to get damaged. 

how to setup a tv with 4.1 speaker system with no center channel speaker?

I am remodeling my basement it is 25” x 23”. I have LG 83”” TV. Sonos Arc2 Sonos wall speakers they will be mounted on both sides of TVSonos Amp2 Era 300sGen 2 and 3 SubsI would like to add 2 8”” ceiling speakers to create Atmos sound. Is this possible?

Hi!Mac Mini user (Sonoma 14.0) here with a Sonos app. I know all about the problems with the Sonos music library feature from last year’s update, but I have been using the workaround of creating a library by adding the music share as a NAS /network share. Yesterday, however, I started having problems with the library. All the songs disappeared, so I couldn’t search. But, in Music Library Settings, the shared folder was still present. ‘Update Music Library Now’ ran for a second, but the library was still empty. I removed the shared folder and added it back again, using the NAS-workaround, but kept getting the error: Sonos was unable to add the music folder. Access to the shared folder is denied, check user name and/or password. Deleted the Sonos app and restarted my computer several times, to no avail. I also tried adding the folder via the iPhone app, but got the error message: //<Computer name>/<Folder name> is no longer available. I deleted the Sonos app from my iPhone an

My system formerly consisted of one Sonos Connect wired to three AudioSource AMP 100 amplifiers. One was wired to one set of speakers and to were wired to two sets of speakers. I recently replaced my Connect with three Sonos ports, one for each of my AMP 100 amplifiers. The speakers are wired the same to the amps as they were while using the Connect. my issue is that I now have to run my amp volumes on all three amps at 85% to obtain the same volume out of my speakers while when the Connect was being used the volume on the amps only needed to be set at 50% to reach the desired volume level.Has anyone experienced lower volume from their Ports after “upgrading” from their Connects?ThanksJeffrey P

In the S2 Desktop app, Deezer’s Recently Played container does not enumerate (“unable to browse music”).(Note: for this to even show up you need to have played a track from the actual Deezer app).In a curious chain of events, this does work in the mobile controller, just desktop is broken.

Hi just to ask if any one has experienced issues On any set up with sub 3 gen + sun 3 gen ? I did have a main set up l8ke this and the second sun it lower volume  them the first ones , but I discovered thr second and setup in another room and work fine, I even try other subscribers but same issue, second one it's lower them the 1st one any body with this issue?

How do I disable the tv speakers on my Bravia TV so that the default is my Sonos Beam and two speakers become the default. I can switch off the tv speakers but I have to do this each time I turn on the tv and I am looking for a solution to resolve this permanently without getting the echoey sound produced from tv speakers and Sonos speakers each time I turn on the tv. Any help or suggestions would be appreciated.

I just picked up the Sonos Ray on clearance on Best Buy and am aiming to use with the latest Apple TV (4K 128GB 3rd gen) and Samsung TV (65" Q70C QLED 4K UHD Smart Tizen). Sadly, I cannot set the Sonos Ray as the default Audio Output on Apple TV. Each time I power Apple TV on or even evening opening a new app (YouTube TV, Hulu, Netflix, etc), I need to manually select the Sonos Ray as the audio output. once it is manually selected, I am able to change volume and mute without issue using the Apple TV remote, so I do not believe this is a remote issue. Additionally, the Sonos Ray does show up in my Home app and I’m able to play music/audio from my iPhone without issue.Any advice/suggestion on how to avoid the need to manually set Sonos Ray as the audio output EVERY time on Apple TV?

Hi,Does anyone know a way to keep speakers grouped other than when one product is playing from a TV (HDMI eARC). It would be great to keep a few products in a room grouped for listening to music other than when they are set to automatically ungroup when the AMP is playing from the TV.Thanks,David

I want to buy a sub for my arc ( not ultra ) soundbar. I have 2 first generation ikea symphonisk lampspeaker connected to the arc. Can I use every sub ( mini-gen 3-gen 4) with the arc. (And with the symphonisk also still working)

I have a pair of Sonos Five and a Sonos Amp conected to a Tv via HDMI Arc. The problem is when I play the TV sound via Amp the sound get skipped using the Sonos Five. It is very annoying and o could not fix yet. What can I do? They are at the same Wi-Fi net, I changed the HDMI cable but nothing happened! Thanks for the help 

I just want to announced that this 4year old problem has been solved and fixed! I’ve been doing a lot of readings and following all the instructions given but still don't have luck, until last Saturday, since im not using ittried opening and foundd out on the top part there is a ribbon like connected. From the top going to the drain system. Then VOILA!

Ace is grayed out in app. Any suggestions?

I have a question about the Sonos amp. I have the Sonance Mag 6.1 outdoor speaker system. My question is the volume has to be turned up quite high, like to 60 plus or higher. Is this normal or do I have a problem. I use the Sonos app through Android. Thank you 

Just flagging what I believe is a bug, using iOS app latest version (but this has existed for many months AFAICT).I tried hardwiring one of my Five speakers at some point last year. I ran into issues, probably caused by a smart switch in dumb mode, and quickly gave up.Since then, with no products hardwired, I have had the ability to edit SonosNet settings which according to the docs linked below shouldn’t be possible:“If all your Sonos products connect to your WiFi network, the SonosNet Channel will appear grayed-out in the Sonos app and cannot be changed.”https://support.sonos.com/en-us/article/change-your-sonos-system-s-wireless-channelSee screenshots below of persistent changes made to these settings:

Hi there anyone have issues with the wear detection of Sonos Ace? was working great but starting a few day ago stop working even after resetting or turn off the device.doesn’t matter what I am using as an interface, audiobook, Spotify, YouTube music or Sonos radio.

I have a legacy Sonos S1 system with 5 Connect:90s, 2 Play:1s, a Play3, and a Sonos S1 Playbar.  (I bought the last at a clearance site.)  My original Sonos Bridge has gone out - power supply I’m sure.  Neither ethernet port lights up, and it’s not my Orbi router or the cable (both check out by connecting a computer).  The Playbar is in the same room as the bridge.  Can I get the entire S1 system working by connecting the Playbar directly?  I will experiment tomorrow when the person who sleeps in the room is awake.  I also have a Boost but I think I need it for coverage (it’s a 3-story house on a hill).  If I can’t use the Playbar, can I use one of the Play1s?