Get help and assistance with your Sonos system

I would like to be able to switch between my favorite sources in a simpler way by having a “PLAY” option for each Sonos Favorite on the home screen rather than having to select the station then pick play. If you want to switch between stations currently it’s a couple unnecessary steps to go back to home, pick another station, then start playing that station. If you could pick “PLAY” somehow (like the added red play buttons below) for each station directly from this screen, you could much more easily switch stations if you don’t like a song or want to switch for another reason while simply staying on the same screen. 

Can’t tell you how disappointed I am with Sonos allowing  1st and 2nd gen products us on their apps - example I have a gen1 connect amp that ran my (bose500) outdoor speakers for many years.My daughter 18th birthday came along (hadn’t used them for 6 months)went to check all working, only to find the amp is not “compatible” with S1 app.myself anD my son (great tech knowledge) tried for hours to get to work, kept telling us to upgrade Sonos App only to find it timed out (we think because it couldn’t find compatible products, but that’s the point we could confirm ANYTHING.We then had to scramble for other music options.now I’m a fan of Bose and UE PRODICTS.so much easier and seamless to use.Sonos have the lost the plot. I wonder if this “non-comparability” issue is an attempt by Sonos to get me to upgrade, which I may well have done if this didn’t happen.there is literally nothing SONOS can do to getme spend another $ with them.see ya 

Why still no multi genre tag support?

I've just moved house and have a new WiFi router so my network settings are different to the ones previously used on my Sonos One. I'm following the instructions on connecting my product to my new WiFi, it plays the audio chimes and I press the button when the light flashes white and green, but when it comes to putting my WiFi password in (it's definitely the correct password) it says There was a problem connecting your Sonos One to ". I'm assuming that my WiFi Network Name should be between those last quotes. The only other things I've been prompted to do to fix this is turn the product off and on, and do the same with my router, neither of which were successful. 

Hi I am a custom installer and we did a restaurant with 10 Sonos ONE SL’s. About 2 years after the install we had two of them sound like the speaker was blown, they were working fine but just sounded terrible. We sent them to our distributor and they advised us that the speaker is blown and we should  reach out directly to Sonos, which we did. They approved a RMA replacement even though they were out of warranty which we were very grateful for. Less than a year after these two blew we have had another two blow but now Sonos does not want to give an out of warranty RMA. I have come across other posts on this forum with the exact same issue and what looks like a Sonos representative stating they would replace the units if they were blown and not up to standard.Were these units defective which caused them to blow and if the two were initially replaced why are the other two not being replaced because of the exact same issue?

Hi , I have a Move and Port in the same network . If I try to connect my Move to my Iphone app S2 the Move isn’t accessible. I need to make a Group with my Port to chose a Station and then disconnect the Port to be able to connect to my Move . Over voice control the Move is  accessible alone ? Before i have the Port i used my Move with a old Play5 with the App S1 . After replacing the Play5 ( defect ) with a new Port I switched also to the app S2Is there a problem with the Move ( 1st Generation ) and the app S2 ?  

As with many others, since last years software update I cannot use my music library properly. Album listings are all messed up and re- installing the library doesn’t change anything. I am also struggling to re add the library as Sonos insists on it being done as  local user, which I do not normally do. I log on with my microsoft account as I did before the update but all I get is error 913. I have logged on with a local account and get the same result. Folder sharing as a far as I can see is set up correctly. There is no sign of Sonos addressing this issue, they just appear to assume that everyone is streaming their music from the web. Any suggestions welcome.

I have a Roam speaker. It's a DVT model. Since I try to think eco friendly I mostly want to repair stuff. My bass speaker is ratteling. Since there is no warranty on this device. Is there any possibility to repair/replace that speaker and not to throw it on the wastpile.Kind regards

Hi All,I have not seen this request.Unless I have overlooked this, I propose to Sonos developpers to add it: Sonos controller would be able to play a preview (10 seconds or user defined duration) of every track on a folder or on an album.At the time of Compact disc, some CD players (SONY, Technics, Onkyo, etc.) had this already 30 years ago.Probably an easy one to add. Can also add the functionality to play this discover mode with skips, say play all the songs in a folder or album with playing 10 seconds of a tracks by skips so we get to discover the beginning, the middle and the end of tracks. Very useful for DJ’s like. Currently doing it manually when preparing a show. Very time consuming having to stay in front of the computer to do this.Thanks from ParisJFBO Moderator edit: combined posts

Hello, I just purchased (May 2025) a Sonos Move 2 speaker. Indeed superb!!! Connects fine to the current Sonos app. But the app will NOT find my Sonos Beam Gen 2 soundbar. I checked the Wi-Fi settings, all OK. I believe I read somewhere about the Gen 2 Beam not being compatible with the latest Sonos app. My router is an Eero 6, and on the Eero app it does show the Beam as connected at 2.4 GHz which is the right frequency. The Move 2 uses 5G. Would appreciate any advice. 

Hi there, exhausted to connect Era 300 with my Android phone  with tethering internet sharing way to get internet access to it.. 🫣

I have an existing Sonos system that worked fine with my older Samsung TV.   I recently replaced the TV with another Samsung.   When I try to use the optical connection (one end in the TV and the other into the soundbar as with the other TV), all I get is chattering with nothing intelligible.  It doesn't matter if it is DISH, Netflix or Amazon.  Shouldn't it just work by plugging it in the same way? 

Used to sing praises of Sonos and usability.  What happened?  Is it the new app.  Spent over an hour just trying to get roam 2 connected to network then tried to use with roam gen 1 as a surround.  Not a fan anymore.  Won’t work.  How did things change with Sonos overnight????? 

It’s mind blowing the poor quality of the service you provide. I’m so tired of it.  How is it that every time I try to play music on my Roam I can’t! when I play music on my bean and other speakers through wifi and want to add my roam to the mix it doesn’t work. Whether through Spotify or Sonos app. I have to basically shut down everything and reset the Roam for it to play. What kind of tech is this? After so many complaints from customers and still buggy app.  You guys were supposed to add the controls from the lock screen. Nope still nothing. Even in the control center it doesn’t show up. (IOS) the app is useless. I 99% avoid it at all cost. Unless I have to connect a Roam. and yes I have renamed my Sonos profile F***sonos  because I’m so pissed about the services   Moderator Note: Modified in accordance with the Community Code of Conduct. 

Hi, I have a question. I purchased an Arc Ultra Era 300 and an Era 300 Sub 4 a few days ago and I connected them together as surround sound, but I realized that if I put songs that don't support Dolby Atmos/Digital on, the Era 300 doesn't work, only the Arc Ultra works. Is it right to be concerned?

BEAM reset to factory settings and then go thru the add component optionsCompletes and get the message below - no Beam anywhere after unplugging - nothing to do in system Settings either.      

Can you guys seriously listen to the consumer?! I see several feature request for a schedule, timer, or auto shut off for Night Sound and Speech Enhancement?! Since having a kid it’s constantly left on for days sometimes weeks till I wonder why my system sounds off then remember to check. The worst of it for Sonos is that I’ve tried to show off my system a couple times to family/friends while wondering why it didn’t have the kick or immersive sound only to realize after the fact that those settings were left on. I see several community and Reddit posts requesting this feature spanning several years. It longer feels like a nice to have feature and more of a nuisance at this point.

Hi not used sonos for few years and im signed in but when im trying to sort settings it’s saying sign in as owner . Im lol

Bonjour, J ai un vidéo projecteur qui n est pas équipé de Bluetooth. Le vidéo projecteur est alimenté par la box via un décodeur freebox. J aimerais coordonner notre enceinte Beam 2 au vidéo projecteur via notre réseau internet et non en filaire. est ce possible ? merci

Is there a link to register Sonos products.  I have Sonos Ace and Sonos Ray.  Thank you.

I can’t “heart” Apple Music songs in the Sonos app, like I might be able to in SoundCloud, which shows the heart next to the song title in the same screen that contains album art and music controls (play, pause, seek, etc).

This is driving me crazy. I’ve got Spotify desktop app open on Win10. I can play an album or playlist fine, in the order I want. Shuffle options are OFFAs soon as I use the Spotify app to “Connect to a device” (in this case a Roam sitting next to the laptop) the queue completely changes and the SHUFFLE option turns on in Spotify. If I disconnect the Roam, the shuffle feature turns back off and the queue reverts back to normal.What is going on?To compound matters, the exact same thing happens if I use the iOS version of the Spotify app yo connect to the Sonos Roam. If I choose to play the music on the phone, it reverts back to the normal order. If I try to launch the playlist from from the desktop Sonos app (ver 16.6  S2  83161210) I just get “the connection to Spotify was lost” error message.  It’s unusable. I’ve tried uninstalling the Spotify service, reinstalling it again too.If I try to use the Sonos ios app, the same thing.

Hi everyone. Hopefully someone can assist me. I have a number of issues with the playback with my system but today my question concerns the Sonos app. The Brennan will send 20 music tracks to Symfonisk and start to play. The album art is displayed on the “now playing” page along with the Artist/Track information. However the queue does not show any information only 20 placeholders. Actually it does display the animated “playing” bars for the track now playing and advances to the next track when it should. If the artwork and track information is available to the “now playing” page why is it not showing in the queue? I have tried the Windows app and it shows everything. The artwork and track information is clearly visible. I’m thinking it’s an app problem but is it a setting that I’ve missed? Any suggestions?

Since the last update, trueplay process isn't saved in the end (see the picture, i can't toggle trueplay on or off after process) i tried on iOS and android, same issueArc ultra + sub gen 2+ era 100 

Simple question - why is the Sonos app so slow? When I open Apple Music or Spotify, there is no loading time. The Sonos app seems to be 5-10 seconds. Even clicking on a platform source and finding a song is slower. I can’t put my finger on it, but it just isn’t snappy like other services.  my alternative is to have Apple Music send directly to my Sonos speakers, but it doesn’t appear to play Atmos if I do that.  is there any chance Sonos will make their app as fast as the service apps, or allow me to send Atmos to my 300s?