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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28873 Topics
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kwarendorfContributor II
asked in Speakers
System is Switching Sources?

For years I have had an ARC+Sub 2 connected to my TV via HDMI(arc). I recently upgraded to an ARC Ultra + Sub 4. I also have a SONOS Era 300 in a separate room and Play Ones each in their own rooms and a stereo pair of Play Ones in another room.Until last week I was able to play input from unique sources in each room and change a source in one room without impacting the source in any of the others.Now changing one room seems to make the change in all. For example: I’m watching TV and the Arc Ultra+ Sub 4 is set to TV Line In. I have changed the SONOS Era 300 to TV Line In, so TV audio is coming from both. I pause the TV and go into a room with a Play ONE. I set the source of the Play ONE to a streaming news radio station. When I go back to the TV room, the input of the Arc Ultra +Sub 4 and SONOS Era 300 have been changed to the news radio station. This is really annoying. Anyone else have this issue?Thanks,Kyle

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Stanley_4
1 month ago
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nmcapeContributor I
asked in Controllers and Music services
App latency - what's the point of Sonos anymore?

Our Sonos app takes about 20 seconds (!) to connect to our system. Simply trying to turn down the volume takes almost half a minute. Once connected it’s a little faster, but still takes several seconds to do anything, and by the time it catches up, you have already tried several controls, which means the whole thing just goes nuts.This has been the case for nearly a year. I’ve tried everything - rebooting/reinstalling everything, changing wifi channels, IP conflicts, removing all sources of interference, moving components closer to the router, one component at a time, alternative control apps. Nothing helps. I understand networking - it’s not my network.If this continues into 2025, I need to start looking into ditching Sonos. I really don’t want to do this, but this lack of control has seriously degraded the main benefit of Sonos. Sonos continues to put out new products (just launched one the other day) yet this massive issue persists. Yes, a lot of us have invested significant time an

2358
Stanley_4
1 month ago
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DarrahleContributor I
asked in Controllers and Music services
Music Library

I followed the instructions for the 913 error and share my music folder in my OneDrive. I added it to my Music Library and I updated the music library. My Playlists are showing and playing. When I go to Music Library, there is nothing - nothing showing under artists, nothing showing under albums. This is so damn frustrating.

12915
MoPac
1 month ago
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RobertpaulsContributor I
asked in Speakers
SONOS ONE software was converted To PLAY 1-

In Dec 2022 I inadvertently purchased a SONOS ONE when I should have purchased a PLAY 1. My controller is SONOS S1 and I have 12 speakers . The tech dept walked me through converting the software on my SONOS ONE to make it a PLAY 1. All was well. I was away for 6 months and the system was shut down. When I returned all was in order except the system could not find the SONOS ONE speaker.( converted as above.) I tried  hardwiring it but the result was that only the converted speaker was recognized and none of the others were. I tried rebooting the speaker--The lights flashed GREEN etc but the speaker was unable to be found. Please advise. I now do not know whether the software in the speaker is SONOS ONE or PLAY 1. Confused to say the least. (and I do not want to use the SONOS S2 app. Too many of my other speakers (PLAY 5s-- 1st generation) will not work with S2 and I would rather not have 2 controllers.Thanks 

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1 month ago
Resurrected
ResurrectedAvid Contributor I
asked in Components and Architectural
Spotify not recognising Sonos speakers

I use Spotify to play podcasts.  They cannot be streamed directly from within the Sonos app, so you must use the Spotify app and then sync to whichever Sonos speaker you wish to stream through via the speaker icon within the Spotify app. However, constantly my Sonos units are disappearing from that app and do not reappear.  I've tried uninstall and reinstall, logging out of the account etc, all to no avail.  Anyone have the solution?  TIA

573
Airgetlam
1 month ago
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GaeltexContributor I
asked in Home theater
association playbar/play 3 et one

Bonjour,  j ai 1 playbar et 2 play 3 associés.Peut on associer en plus des sonos one pour faire du 7.1 ?Cdt

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G
1 month ago
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Yem292Contributor I
posted in Controllers and Music services
App - contemplating leaving Sonos. Will you?

The app is not improving. I may retire my speakers. Anyone else?  It's unfortunate. 

778
E
1 month ago
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KuntalContributor I
posted in Home theater
connecting Optical cable to HDMI arc port through optical to Hdmi arc converter

Hello All, I am trying to connect my Sonos Ray to Samsung 55 inch  DU6900 TV which does not have optical port. Is there a converter which will convert from optical to HDMI earc port? currently the Sonos ray and the TV are not communicating and the TV does not detect the sonos ray. thank you kuntal pathak.

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J
1 month ago
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Gibbo57Contributor I
asked in Home theater
No output sound from Ray

Just bought the Ray speaker but no output sound despite the status lights saying all is okay. Any tips would be appreciated. Restart maybe? Thanks, Alan

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1 month ago
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Rose.cContributor I
posted in Speakers
error code 1,000

All my Sonos products are now not connecting and giving the error code 1,000. Does anyone know what this means as I can’t find anything about it or how to fix it?

1401
Pools-3015
1 month ago
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CAMGContributor I
asked in Controllers and Music services
sonos app

App states speakers are connected but they are not playing 

221
Stanley_4
1 month ago
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shelleyjpContributor I
posted in Controllers and Music services
thumbs up feature

why doesn’t the thumbs up/down feature highlight anymore? at least mine doesn’t! 

142
Stanley_4
1 month ago
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AP123Contributor I
posted in Speakers
Play five:gen 2 new wifi connectivity issues

I have a Sonos play five: gen 2.I have moved house and tried to move this to a new wifi network, but when searching on the app connected to the wifi it never finds the device. The automated support bot has not been helpful to resolve this and I have tried ten- twenty times to connect. I’ve tried factory resetting and updating the firmware and a few other suggestions. But I’m feeling lost. Can someone provide support as to what my best steps are to connect the device?

555
Stanley_4
1 month ago
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GahamHeadliner I
posted in Controllers and Music services
Why I hate the new App

It’s Saturday morning.It’s raining in the UK 🤣So I sit down to listen to some music.At least I would if the App actually worked and my Sonos system did not keep stuttering and stopping.When Van Morrison sung “Mama told me there’d be days like this” I did not expect it to mean that my historically reliable Sonos system would refuse to play music on a wet Saturday morning in the UK.And that is why I hate the new App.

13813
Stanley_4
1 month ago
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WickedDNAAvid Contributor I
asked in Home theater
Output from PC ...how?

I have a Beam Gen2 and a pair of Threes as rear speakers.If I want to take sound output from my PC to my tv.How do I watch the pc output and put the sound through Sonos?

13710
buzz
1 month ago
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VelbaekContributor I
asked in Speakers
adding an Era to make more filling music experience

HeyI've got a surround setup with an Arc, 2 fives and 2 subs. It's setup at the tv and couch area, which is part of a big room which is also the living room.I've been think of adding an extra speaker (Era 100) to fill the room a bit more, when listening to music. But i have to add it as a different group if so. But hence a different group and not stereo, i'm worried i'll sound a bit off compared to the other speakers  

403
Stanley_4
1 month ago
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Steve44Contributor I
asked in Speakers
playing different music on different speakers

On the app how do you play for instance BBC Radio 2 on my play 1 called Kitchen downstairs and another radio station on my play 3 upstairs called bedroom 

543
S
1 month ago
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LoshkaiContributor I
asked in Home theater
tv mount

Are there any brackets to mount Arc Ultra under the TV?

366
L
1 month ago
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KieronQuinContributor I
asked in Speakers
Line in options

Hi there SONOS community !I have a question about line in on SONOS 5’s.  I have two SONOS 5’s linked as a stereo pair. The right hand has a line in from a Project turntable connected to it. Can I connect another audio device to the line in on the left hand ? My scenario is to add an old hifi that has tape and CD so I can play those media through the SONOS 5 pair. The turntable and other hifi components are at opposite sides of the room. Obviously not both playing at the same time!Thanks in advance for the advice.  Kieron 

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1 month ago
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BrammsContributor I
asked in Home theater
do i need a remote control too power the volume

Hi there is there is there a way I can control my Sonos soundbar too any remote control I’ve misplaced mine and now I can only use turn it up and down from the speaker itself is there a fix for this thanks ? Any help would be great 

473
DonRua
1 month ago
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Bodyguard_29Contributor II
asked in Home theater
How do I get the Sonos Ones to connect as surround speakers.

I have 2 sonos ones in my kitchen (directly behind my living room) and would like to setup as rear surround sound. Currently, I have 2 different Sonos setups, the "Living Room" which includes a Sonos Arc and Sonos Sub, and my "Kitchen" which includes 2 Sonos Ones. When I go into the App and try to add the Sonos Ones as rear surround speakers by selecting “Set up surrounds”, it doesn't recognize the Ones and states, "Two compatible Sonos speakers are required to add surrounds". All speakers are connected to my Wi-Fi. What am I doing wrong, and how do I get the Sonos app to recognize the Sonos Ones as surround speakers?  Thank you

793
Stanley_4
1 month ago
A
AmtamarindContributor I
asked in Home theater
Connecting Surrounds

Hi all, I have owned for a few years now a pair on One SL and a Beam and they have been fairly good when set up as a home theatre. I recently picked up a pair of Era 100s to add to system. Can this be done and if so how? I have tried through the app and it seems I can only either have the Era 100 pair as surrounds or the pair of One SL but not both. Please help.

302
Stanley_4
1 month ago
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MarcieBContributor I
posted in Controllers and Music services
slow laggy app

After receiving contact from some boss at Sonos about fixing all the new app problems- I am not surprised to find that nothing has changed. Random connecting- so slow when choosing radio station- locking- freezing- not recognising products- volume not working - just about all the things that were wrong ARE STILL HERE! When you see posh houses advertised in The Times with the added bonus of Sonos networked sound you thing poor sods- it must take £5K off the house!!!!

706
buzz
1 month ago
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MalrockMCEA2KContributor I
asked in Speakers
Infinite loop of hell on setup

Ok, so at some point i decided to move my 2x one sl and beam, set up new account, made reset on all speakers, and… the hell started. First of all, no matter what i do, none of the speakers accept wifi networks, they see them, but reject connecting, one sl’s can even connect to 5g ones, but beam only seems to accept 2.4 g one, but no love on connecting, so decided to just go with ethernet, once again, app sees the speaker, accepts audio pin, then states it has issue to connect with wifi “” and … nothing, so cant tie speakers with no wifi nor lan - any ideas ? 

763
M
1 month ago
82YOption
82YOptionContributor I
asked in Headphones
Two Sonos Ace headsets at the same time with one Arc soundbar feed

Hi, I’m interested in the Sonos Ace Headsets but want to make sure I can connect two of them at the same time so my better half and I can watch TV without disturbing the rest of the family? If the answer to my question is a yes, I’ll be placing an order immediately if not I’ll have to wait until that feature becomes available.Thanks!

932
82YOption
1 month ago
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