Get help and assistance with your Sonos system

I have the new Sonos app installed on my Android phone. Until the most recent updates, it seemed to be improving from its disastrous initial release.Since the last couple of updates however, there appears to be a new bug. Under the category "Your Services" I can no longer click on the links to "View all" for any of the music services that my Sonos app is connected to without the app crashing. Is this a known issue? Would be great if it could be addressed and corrected.Thank you. 

I have two Sonos systems at my work.1 x Sonos 5 1st gen upstairs working off the Sonos 1 app and then 2 x Play 1 speakers (second gen) downstairs working off Sonos 2 app.They are both not working correctly. They start up in the morning but then stop/drop off the network?

Hi there, I am looking at purchasing a BenQ W1800 projector for a little cinema project in my storage unit. I currently have 2 x Sonos Era 300 and a Sonos Arc Ultra, and a Panasonic Blu Ray player.  My question is, what is the best way of setting this up? The projector will be ceiling mounted some distance from the screen, and Sonos Arc Ultra, so I am wondering how best to connect it all up. I am aware HDMI cables only work up to a relatively short distance? Therefore, how would you recommend connecting the Sonos Arc Ultra to the projector, and would it need a HD Fury or something similar to convert the audio signal to eARC? Or is it easier to look at doing it via an AVR?  Any help would be much appreciated, thank you!  

Hello Le système de contrôle vocal ne fonctionne plusnous vins fais la mise à jour en suivant les recommandations mais rien a faire .. Moderator edit:Google Translate- The voice control system no longer works.We tried updating as directed, but nothing worked.

Hello! I am going to have a party and wants to have some speakers in my garden. If I rent a couple of Soundboks would it be possible to connect them to a Sonos Port? How would I solve it? with cables or wireless?

Just noticed the latest release of UniFi Network Application 9.2 has a few Sonos devices in the release notes, Does this means that UniFi development and/or QA have Sonos devices on their networks?Second image down, DHCP manager:https://community.ui.com/releases/UniFi-Network-Application-9-2-87/81a6a594-e925-4100-b1d7-351d2b91a7fd

Hi, I moved to a new place last year, a two-storey apartment. Since then (and maybe also linked to the big Sonos update), I’m experiencing quite some issues with my Sonos installation.It got so bad that I thought I’d buy two additional Era 100 speakers to replace my Play:1 and a One SL, but in fact this doesn’t have seemed to make a difference (so meanwhile I just added them as extra speakers - but that wasn't the intention of course).The issues I’m experiencing: Sonos App performing badly (devices randomly not showing up, speakers working but some not allowing to manage the volume, songs playing 10-15 seconds after having selected them, sometimes the app just keeps loading the devices infinitely without showing any, ...) Speakers marked as “offline” while they are online “Can’t connect to Sonos” when opening the app Grouping the audio from the TV on the Playbar with other speakers is more or less impossible, the sound is stuttered 100% of the time, making it very unpleasant to listen

When switching between the cover photo and the playlist, every time I switch between them, I have to go seeking the song in the list, which is a pain in the butt….why don’t they fix this…..its the one thing they have left out that I loved…..I hate tweaking a playlist in a party or with company and having to scroll through trying to find the song I’m looking for, It always defaults back to the beginningI see no workaround….any one else?

I have a wired system connected to a tuner and CD player and turntable. I want to slowly migrate to Sonos to add wireless speakers.  It looks like I can take the L&R speaker output cables from the tuner and connect them to the port to get the signal on the air. Is that correct?

TrueCinema is missing in the app. I've succesfully updated the Beam(gen2) and the Ace but I still missing the TrueCinema  item on TV Swap menu.

I am so angry that you are forcing your customers to update the app on app load… WTF man!!!! (Even when I have selected the no automatic updates on the app) I am perfectly happy with how it is running before and I don’t trust your updates. I DO WANT ANY MORE OF YOUR F@@KEN UPDATES!!! Leave me be! With you latest update (which sounds exactly the same) I now have my sound cutting out after I pause my tv… after 3 mins of re-setting the volume it comes back. It happened after the last update you did - hence why I selected no automatic updates on the app. So now I have to go back and re-set every 14 of my speakers so it reads the app again. Just wow!!

Hello everyone.I have a setup consisting of the following: Sonos Arc UltraSonos Sub Mini2x Sonos Era 100LG OLED C4DUNE HD Pro 8K PlusXbox Series XPS5 Pro All system components are updated to the latest software version.About a month ago, I noticed a strange sound. It’s very similar to a signal interference noise that lasts for about a second or less on the Arc Ultra. It can occur once every 30 minutes, sometimes once an hour. There's no pattern to when it happens. It’s like a static beep lasting a second or less. It’s not heard on any of the other system components. All devices have been stationary — nothing was moved or touched. There’s no visible damage to any of the devices.When watching movies or series, if I hear this sound and rewind to the same moment, the sound isn’t there anymore. This sound also occurs when I turn off the TV, after a few minutes of turning off the sound may also occur. Up to 10 minutes after turning off the sound may appear. This means the issue isn’t with th

I can’t play different music on different speakers.  Have two I-pads and whatever selection I make on one I-Pad effects the app running on the second I-Pad.  Went round and round with suppport chat and got no answers.  On either I-pad I can’t control other speakers independent of the first selection running.  On the desktop app can control speakers independent of that is happening on app.What am I doing wrong?

Hello, I searched but couldn't get exact clarification on this specifically.  I have two DVC Episode 8ohm Rock speakers at a new home were moving to.  I have 1 AMP and know that the minimum impedance it can handle is 4ohm.  To maximize the DVC speakers safely with the AMP, what would be the best wiring scenario. Two wires are red/black and two are green/white connected to each speaker. Thanks!

I’ve upgraded my tv and so have changed Sonos soundbar to HDMI e-arc with ir signal to use Samsung tv remote.issue is that I have a Sonos play as single rear speaker grouped to use sometimes for movies etc. with optical setup the sync was perfect. With hdmi setup I have the 75ms delay that sounds terrible with soundbar 10 foot in front and single Sonos play 3 feet behind me.help please 

Sonos Sub gen 3 not updating and hence unable to add to home theater system - arc and surrounds era 100, what seems to be the problem?  

I have an existing home theater system ( Sonos arc sound bar along with my Sonos 5 as surround sound. I want to increase the punch on my sound. Can I integrate the Sonos amp to my system and so how will I connect it correctly??

I have a samsung s90d oled with nintendo switch 2 and ps5 pro connected to sonos beam gen 2, 2 play ones, and gen 3 sub. When I connect my ps5 with surround sound and enable linear pcm on ps5, I only get linear stereo on my sonos app. When I select atmos I get full surround and atmos on app. Whether in game or in settings menu.On my nintendo switch 2 I get linear pcm 5.1 on the app while playing in game. In audio settings menu and audio output test the switch doesn't detect it 5.1. It says i have stereo, but when i play test tones it plays sound through all 5.1 channels but app and switch show stereo pcm during this. I have earc on, auto mode and pass through selected on my TV, as well as hdmi-cec on. I do use nice quality hdmi cables.  I've power cycled and unplugged replugged it all. I have read sonos may not get along well with some samsung tv, is that my issue? Thank you for any help

unable to find Ibiza live radio on sonos app you can’t add the URL into TuneIn Radio either  please advise...

All of a sudden I've noticed that I can't add playlists to the queue in the Android app.The app can see the tracks, but if I click on the play or shuffle icon it just spins away doing nothing.If I try to add or replace the queue with the tracks from the playlist i get an error message.If I click on the three dots next to.the track and select play, the track plays.One or two playlists with very a very small number of tracks seem to work as expected, but any substantial list won't work.Is this a known issue that's been broken in a recent app update. I have searched but can't see anything about playlists that recently. Thanks

Hello, I have a play 5 gen 1 and had interruptions during music through Spotify. When I switched to Tidal the problem was solved. 

cannot connect Sonos playbar wirelessly with new sky hub router. it connects with Ethernet but then cannot establish Wi-Fi connection. I have factory reset the playbar, and Apple Music plays through playbar via Sonos 2 app. I have reset router and altered security protocol and even tried it via sky WiFi extension hub upstairs but cannot achieve a WiFi connection. Any other suggestions please 

Iv just purchased a new tv (Hisense 75u8qua) and Sonos beam.  Had the beam connected to old tv last night and all worked fine.  New tv arrived and have set up, missing sound from some tv shows.  Trying to watch lioness and can only hear the background noise and no dialogue.plugged in using Arc hdmi, used the supplied HDMI cord etc.  cannot get it to work.  

I am planning my kitchen and dining room.  I am installing 2 sets of in-cieling sonos speakers in my kitchen and the adjacent dining room I wanted to put in-wall speaker/s.  My question is do I need to put a pair of in wall speakers (3rd in parallel series) or can I just put one in in-wall speaker?  the room only requires one speaker based on size, but not sure that I could do 3 on the right and 2 on the left and everything would function well.Thanks

After a year of troubleshooting with Sonos support things still don’t work.  I even sent an email to the new CEO and to Investor Relations and they got me in touch with a high end rep and problems are now recurring again.  They said I needed to plug one of my wireless speakers into direct Ethernet to establish a proper SonosNet network (which kind of defeats the purpose of wireless speakers and wireless worked fine before last May’s app disaster).  Have rebooted router and factory reset speakers and everything else and it’s still problematic.  Recent issue is that speakers are normal volume when searching and playing from Spotify via the Sonos app but if I AirPlay from Spotify directly to the speakers the volume is massively reduced.  Nothing changed on my end and have checked volume settings on both apps.  And then the Ethernet connected Sonos One and Sub Mini are always picking up audio like 30 seconds after starting music again too.It’s all a mess and I doubt I’ll be able to resell