Skip to main content
  • Community
  • Get help and assistance with your Sonos system

Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27774 Topics
J
JMCAvid Contributor I
posted in Controllers and Music services
Focus on Music Library

As a long time Sonos user, I wish more focus and attention be given to the installation of a Music Library. This special feature, in my opinion, is what sets Sonos apart from other current music streamers. I'm a collector and many of my treasured albums are out of print and are not on streaming services. This is one of two major reasons why I considered Sonos as the gold standard in wireless music distribution. The other being its wireless multizone capability.I have a combination of legacy and newer Sonos units. I obviously use the S1 as my app in order to accommodate and play all my units in one system. However, the Connect Amps and Play 5s can only play music from my library when grouped with a Connect or with any of the newer units. I've reset my legacy units several times but they still are denied access to my library. By the way, my NAS is a Synology that contains only music and picture files. Would appreciate recommendations on how to fix this.  And no, I do not want to get rid

717
MoPac
1 month ago
M
Mr. Not-so-TechieContributor I
asked in Speakers
Cant connect Play1 (gen1) speakers to Bell ( Sagemon Gigahub 4000) router

I recently upgraded home internet and have a new router ( Bell Fibe ) . All devices connect except Sonos speakers. I have contacted Sonos support and was walked through a process. Result was nothing wrong with Sonos….something wrong with Bell - So, I call Bell and they say “ something wrong with Sonos” I have read up some on potential issues and performed creating a separate 2.4G network. All steps successful until the last step, where I  add in password to my Wifi and Sonos says” incorrect password”. The password is correct so this is not actually the issue. It just wont connect. I have seen some other Sonos users have this same issue but don’t see a lot of replies on it and am curious if anyone has found success in any work-arounds.Thank you !-A/G     

50
M
1 month ago
W
wottynattyEnthusiast I
asked in Components and Architectural
UPnP server compatability

Lots of closed threads with incomplete information about UPnP support.I see two options in the Sonos app for Media Servers: Show Media Servers (toggle)Show UPnP Servers (toggle) UPnP is a pretty long standing solution.  There is a lot of confusion about whether Sonos supports DLNA.  DLNA is a superset of UPnP and Sonos does NOT support DLNA.  So if you have a DLNA server, Sonos won’t see it, unless it is ALSO a UPnP server?  This seems backwards.  UPnP is the older standard.  DLNA is supposed to be UPnP plus additional useful stuff.  Apparently, this additional useful stuff may be preventing Sonos from seeing it?My confusion is further exacerbated by the other toggle, Media Servers, in the Sonons controller app.  Which media servers are those?  Is there a list?For that matter, are the any UPnP servers that Sonos does NOT support?Asset UPNP works fine.  But JRiver Media Center, which supports both UPnP and the larger DLNA protocol, is not recognized.Since I cannot find an documentation

1687
W
1 month ago
W
Waynerd 717Contributor I
posted in Speakers
wi-Fi connection

Why does my Sonos app never connect to my Wi-Fi anymore? It always says there’s no Wi-Fi connection but then when you go through the system set up it connects to my Wi-Fi and then lags. This new upgrade. Sucks. Sonos has become the stupidest joke when it comes to tech

140
W
1 month ago
S
StaygoldContributor II
asked in Controllers and Music services
Unable to connect Apple Music since Sonos app update

Hi. Since the update to the Sonos app, I have had issues with connecting to Apple Music. Each time I switch my Sonos speakers on, Apple Music won’t connect/play and the Sonos app won’t let me remove Apple Music to reconnect it.My only choice has been to change my Apple ID multiple times, forcing the app to need to re authorise Apple Music.Any advice for fixing this issue so that I don’t need to keep resetting my Apple ID would be awesome. Thanks 🙏   

500
S
1 month ago
D
darkwiat66Contributor I
asked in Speakers
aplikacja nie widzi

Moja aplikacja nie widzi głośników Sonos one,sub mini i move2  Moderator Note - Translation by Google: My app doesn't see Sonos one, sub mini and move2 speakers

1382
W
1 month ago
H
HighEndContributor I
asked in Home theater
Height and Balance on Era 300

Die Höheneinstellung bei der Era 300 ist zu gering .Wann wird es möglich sein mehr Höhen zu generieren ? Die Balance ist auch bei der Era 300 wichtig.Sitzpositionen ausserhalb der Mitte lassen jeden Hörer aufhorchen und die Souveränität von Sonos vermissen. Wann wird es möglich sein die Blance einzustellen ? Moderator edit:Google Translate- The height setting on the Era 300 is too low.When will it be possible to generate more height? Balance is also important with the Era 300.Sitting positions off-center make every listener sit up and take notice and miss the sovereignty of Sonos. When will it be possible to adjust the balance? Moderator edit: Combined two threads/posts

292
Schlumpf
1 month ago
B
burybContributor I
asked in Speakers
ordering products

Is anyone else struggling to order? I’ve tried to put four different Sonos products into my shopping basket only to be told that Sonos is out of stock!! Surely they must have some products available???!!!

70
B
1 month ago
O
osm
posted in Controllers and Music services
Sonos Favorites in the new app

I'm curious what others feel about Sonos favorites in the new (v80) app. I'm sure people have provided feedback previously but a lot of this feedback is probably buried in the massive general feedback threads. I think it would be interesting to have a dedicated thread on Sonos favorites. Please add your thoughts.Here are my thoughts...I'm not particularly fond of the way favorites has been implemented in the new app. In the old (v16) app different favorite sections were placed on the My Sonos tab and if I remember correctly I could re-arrange the order of the different sections to my personal preference. In the new app its not possible to arrange the order of favorite sections within the main favorites screen, and the favorites we see on the home screen are not under our control. It seems to me that recently added favorites are shown on the home screen. This isn't the favorites section that I want on the home screen, and so for me is just a waste of space, even more so since it occupie

14359
O
1 month ago
D
DanilichtiContributor I
posted in Controllers and Music services
TIDAL BUG: My New Arrivals/Daily Discover Missing!

The new Sonos (Web) App is missing important curated playlists from Tidal:My New Arrivals My Daily DiscoveryMissing Playlists in Sonos They can’t be found when searching for them and neither are available when browsing in “My Collection” under Mixes or Playlists.  Please make these available @SONOS 

193
D
1 month ago
J
JonnyWalters123Contributor I
asked in Home theater
Surround Sound

I own a Samsung TV and stream through my Apple TV. I have connected a Ray to the TV via the optical cord. I have then connected two Sonos ones to the ray within the Sonos app. Audio is playing through the ray, but not the ones. I have ungrouped and regrouped them but it doesn’t help. Any suggestions would be appreciated.

301
UKMedia
1 month ago
S
StanBonesContributor I
asked in Controllers and Music services
volume

Good afternoon,When I want to adjust the volume of the different rooms, I notice that there is hardly any room at the beginning of the volume slider to listen to music "quietly", I am always at a maximum of 4 but more often around 2 so all the way to the left. The question is whether this can be set differently? 

533
S
1 month ago
J
Jennifer WContributor I
asked in Controllers and Music services
remove speaker

How do I remove a speaker from app my Sonos account?

1125
K
1 month ago
A
ALI_101Trending Lyricist I
asked in Speakers
Inherited sonos speakers, can i use them?

About 8 months ago i purchased a house. The previous owner had installed wall mounted sonos speakers in the downstairs and upstairs bathrooms. When we veiwed the house he pointed them out to us, and played music from them, the sound quality was great, and they look nice too.Anyway, once we were settled in i set about trying to use them. I installed the sonos app, set up an account, it recognises the speakers, but i can't play any music from them. I have powered them off and on etc, spent hours waiting in the online chat support only to get nowhere. I keep getting this message to sign in as the system owner. I sign in but it just loops this message.Does anyone have any advice on how i can get them working, or, is it because i am not the original owner they cannot be used? It would be a shame to have to throw them out.PS. i have no contact with the previous house owner. Any support from him is not an option. 

32530
buzz
1 month ago
J
JMGilleyContributor I
asked in Components and Architectural
Connecting up existing ceiling speakers

Hello everyone, I moved into a new house which has ceiling speakers in most rooms.  I think 8 rooms in total.  I have used Sonos for 18 years so I want to continue to do so.  All of the speakers are cabled back to one server room.  DO I need to purchase an amp for each zone that I want to control?  Or is there a more economical way around this? Also what is the maximum distance from Amp to speaker allowed? Many thanks John 

371
Stanley_4
1 month ago
J
JayinGreenevilleContributor I
asked in Portable speakers
syncing a move2 to a beam

How do I get the move2 to play what the beam is playing. 

395
Airgetlam
1 month ago
C
ChrishelenContributor I
asked in Controllers and Music services
Sonos Radio Smooth Jazz

Is there any way to delete some artists from the Smooth Jazz playlist? I am TOTALLY fed up with Chuck Mangione, Al Jarreau and Michael Franks!!! There are so many great smooth Jazz artists out there so there is plenty of talent to take the place of these zero talent artists! Can we please be rid of these sooner than later as I start looking for the razor blades as soon as they start their droning?

1404
C
1 month ago
1
100dynamiteContributor I
asked in Controllers and Music services
New App

I’m still having huge problems with the new app - it is virtually unusable - I spent two hours with Sonos support on the phone last week only for the app to turn into a pile of * the next day.it appears that Sonos only works properly if you unplug your router and mesh system and all of your Sonos equipment and then one by one switch it all on again.  You need to do this on a daily basis!Can anyone help?  *Moderator Note: Modified in accordance with the Community Code of Conduct.* 

661
AjTrek1
1 month ago
E
EfteedeeContributor I
asked in Controllers and Music services
Using the SONOS App

Background: 2x SONOS One’s joined as a L/R pair; SONOS Soundbar.Issue: Some time ago now, the SONOS App I was using stopped showing album art. Although not a problem at first, I am now very annoyed by this.  Other apps e.g. VLC will show album art for any and all tracks in my personal library (on my NAS). This is due in no small part to me checking every track I have and ensuring that album art is embedded within the .mp3 or .m4a file.Attempted solutions: 1. Delete/reinstall latest SONOS App on my Android tablet - no difference. 2. Re-link my personal library - App says it’s already synced, no difference. 3. Create a new playlist on the NAS - App sees and plays it, but still no album art. 4. For info, playlists that I have deleted on my PC, still show up in the App as imported playlists. (??? Why ???)If someone could provide an idiots guide to get my system working again, with album art, I would be very grateful.  If this involves factory resets on my kit, I am prepared to do that.Than

1107
D
1 month ago
K
KGB1953Contributor I
posted in Controllers and Music services
Sonos App not letting me into Apple Music

This is driving me nuts. I want to use Apple Music. I get the message Your Apple Musiv account access has expired. I am asked to sign in which i do. I get back to Your Services. Press Manage content It says you must sign out and sign back as the ownerof these services. I cant delete and reauthorise Apple Music  Is it IOS18? 

201
Airgetlam
1 month ago
S
Scott.J.RoyContributor I
asked in Home theater
Home Theater System

I am looking to create a Cinema Room in my home. I was planning on using an ARC Soundbar, a Sub Gen III, two Sonos in-wall speakers at the front and two Sonos in ceiling speakers at the back. Would all these components be compatible? If so would I need two Amps? And how should I configure them?

412
S
1 month ago
O
ossocafeContributor I
asked in Home theater
Beam 2 and Atmos

Have just bought a new Beam Mk 2 to pair with 2023 LG OLED 42" TV. Works fine but cannot get Atmos.Have followed various tips (see below) but Sonos app does not show Atmos in 'now playing' or 'system/about'. Using HDMI-2 (eARC) on TV to link to Beam using Sonos-supplied HDMI cable HDMI Input Audio Format - Bitstream (on all HDMI outputs) Digital Sound Output - Passthrough eARC Support: On Content - tried 'The Tomorrow War' via Amazon Prime among others which should be in Atmos Source - have tried built-in LG app (Prime) and Fire TV Stick 4K Max (Atmos-capable) - no difference. TV settings show Atmos enabled (but greyed out) but I think that only refers to TV speakers (I've selected HDMI-2 output on the TV sound settings).I've just ordered a different HDMI cable on Amazon to see if that's the issue though I'd have hoped the Sonos-supplied one would be ok.Sonos app and Beam 2 have both been updated to latest software.Any help greatly appreciated!

625
O
1 month ago
L
lofish72Contributor I
asked in Portable speakers
Sonos Roam 2 won't charge or turn on even using a compatible charger

About a week ago, I was leaving for a trip and was charging my Roam 2 to take it. I noticed while using the app that it was actually loosing charge not charging. I was using a wall charger that is PD20W that I bought specifically to charge it. Since then it has completely lost charge and won’t turn on. The app doesn’t recognize it so I can’t check to see the battery level. This is really badly designed. Fist of, why do I need to have it connected to a specific wifi for the app to be able to see it? This is so dumb… also, why is there no way to see the battery level on the actual device or even in the app without using the wifi thing so I can see if it’s actually charging or not.I’ve only used it like 5 times and it seems this is a common issue sinece the Sonos Roam 1 and it still hasn’t been fixed. Why?Also, for the cost of the Sonos Roam 2 you could’ve included the wall charger. This is the worst experience I’ve had with a bluetooth speaker!Is there a way to make it charge and turn on

2456
L
1 month ago
T
Tee JaeContributor I
posted in Controllers and Music services
All my SoundCloud Playlist are empty

I see the playlist on the app but they are empty 

1369
T
1 month ago
T
The PookaContributor I
asked in Components and Architectural
New port

I just upgraded my original connect system to a new port, however I can’t seem to connect it to my existing Sonos 1 speaker. The new system works on my hifi but cannot find the existing Sonos speaker. The speaker does show when using my laptop but the new port doesn't. Can anyone help?

414
Corry P
1 month ago
Terms & ConditionsCookie settings