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Answered

ARC connection issue from Sonos Beam to Sony TV issue

  • February 1, 2026
  • 4 replies
  • 52 views
J

Hi all (basically a frustrated user requiring some help please!!!)

Here goes - Sony TV KD49XH9505 purchased May 2021 connected to a Sonos Beam purchased July 2023 - been working perfectly for the past 2.5 years. Carpet installed last weekend so needed to disconnect to move for just 1 day. Now beam refuses to connect to TV.

I have ensured TV and Beam have latest software update. I purchased a new HDMI cable from Sonos. I switched off TV and Beam for 10-15 minutes and then tried connection. I have reset Beam, I have factory reset TV. I used the TV’s external input set up to connect beam. I used Sonos TV set up in app to connect to TV. I have ensured no other devices are in the other HDMI ports whilst trying all these options. I cleared cache in external input services menu in TV see all apps option per another users advice. I made sure I am using the ARC/eARC port on TV. Settings on TV; obvious one in Channels menu; Bravia sync control ON, auto devices ON, auto tv on ON, Bravia sync device list - does NOT show the Sonos in HDMI port even when ENABLE sent to device. Display and sound menu Audio output - Speakers: Audio system, audio system prioritisation ON, sound mode sync ON, A/V ON, eARC ON

any advice welcome

sorry for long post - but hoping it will discard most fixes and highlight what I have missed trying.

Can’t believe something that installed in minutes can become so problematic just because it was disconnected for less that 24 hours. 

Best answer by AjTrek1

According to the comment below in your post the Sony is not recognizing that a device is connected to the HDMI eARC port.

  • Bravia sync device list - does NOT show the Sonos in HDMI port even when ENABLE sent to device.

Have you contacted Sony Tech Support?

4 replies

AjTrek1
  • AjTrek1
  • Answer
  • February 1, 2026

According to the comment below in your post the Sony is not recognizing that a device is connected to the HDMI eARC port.

  • Bravia sync device list - does NOT show the Sonos in HDMI port even when ENABLE sent to device.

Have you contacted Sony Tech Support?

Together Everyone Achieves More = T.E.A.M.
    Airgetlam
    • Airgetlam
    • February 1, 2026

    ‘Switched off’ is unfortunately unclear. In order to reset the OS on both devices, you must unplug them from the wall for two minutes, you are not able to ‘turn them off’ using a remote, or even the buttons on each device.

    Is this what you’ve done?

    Bruce
    J
    • Jason T1969
    • Author
    • Contributor I
    • February 2, 2026

    ‘Switched off’ is unfortunately unclear. In order to reset the OS on both devices, you must unplug them from the wall for two minutes, you are not able to ‘turn them off’ using a remote, or even the buttons on each device.

    Is this what you’ve done?

    Hi there, yes should have been clearer- both devices were disconnected from each other. Both were disconnected from the wall mains supply. Started doing this for 2 minutes as most sites suggest. Then eventually after repeated attempts they were left unplugged for at least 10 minutes.

      J
      • Jason T1969
      • Author
      • Contributor I
      • February 2, 2026

      According to the comment below in your post the Sony is not recognizing that a device is connected to the HDMI eARC port.

      • Bravia sync device list - does NOT show the Sonos in HDMI port even when ENABLE sent to device.

      Have you contacted Sony Tech Support?

      Thanks - been trying but no reply. Will try again 

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