Get help and assistance with your Sonos system

At last it seems A to Z scrolling of local library folders is back along with some Sonos Ace features including, it would seem, the long awaited Truecinema.  I can’t see the scrolling yet so assume it’s rolling out to devices over the next few days, how does that work though even I’m on the new versions?

I am attempting to have my Sonos one speakers set up as surrounds to my play bar but after they set up the left speaker shows as not connected and clearly I am not seeing them to adjust volume

Having purchased a new Sonos Arc Ulta, and with poor resale values on my less than 2 year old Arc I decided to move it to the dining room which I use as an office and pair it with my 2 Play 3s.That means that in the lounge I had the Ultra with two 300s and a sub mini and in the dining room the Arc with the 2 3’s Initialy it worked but then I began to wonder about the sound quality and discovered that the Arc was not playing but the two 3’s were. I reset it and it kicked in okay. Terrific sound when they are all going lol However I am left with the lights on the front of the arc which cycle as follows Solid WhiteSolid RedFlashing WhiteSolding OrangeFlashing Green Assuming that the white is the first light in the cycle however it could be any of them Any ideas how to fix  Many thanks

Hi all,I’ve just got Amazon unlimited music to replace YouTube music.  I’ve restarted router, iPad, android phone and all my speakers and deauthorized YouTube.  I authorized Amazon and all my playlists show, but they’re empty.  Sometimes they show up but disappear rather quickly.  I followed a few guides clicking the heart button on all songs but it’s the same.  All worked well with YouTube so can’t understand.  There’s only 5 playlists, maximum has 99 songs and probably 30 to 40 albums.   Deleted apps, reauthorized Amazon numerous times bu still nothing. Any help appreciated.Possibly go to Spotify if that better integration?Will

I currently connect my Sonosnet to my router via a play 1 that is part of the surrounds for my Arc home theatre setup, as it is the speaker nearest the modem/router. I’m looking at upgrading to Era 300s for the rears in this set up but am concerned that the connection to the router and impact on sonosnet will be a problem. Do any of you run this same connection to confirm it will work?

My family watched Wicked last night on Xfinity broadcast 4K/Dolby Atmos on Samsung Q85 TV, Sonos ARC, 300s and sub.  App shows room only achieved Dolby 5.1.  Any ideas?Sound is set to eARC, TV tested in standard and bypass. IDK... help. This is too much tech and $$$ to fail to deliver.  Thanks in advance.

Hello ModeratorI have this issue as in previous posts (below) does anyone know the fix ? https://en.community.sonos.com/controllers-and-music-services-229131/volume-control-missing-from-rooms-in-new-app-6894573?tid=6894573&fid=229131

Hi,I currently have a Sonos Ray + Apple TV4K ethernet + a TV with HDMI ARC.I connected my Ray to the TV using Optical and it is extremely annoying as I have to change the airplay to the Sonos each time i watch a new video on the Apple TV.My plan is to buy a Beam Gen 2 which should solve my problem. My question is: will i be able to seamlessly continue using my Ray as a secondary speaker connected to the Beam ? That is, everything my Beam plays, my Ray also plays ? Thank you

I have Sonos system with:Sonos OS S1, Version 11.15.2I want to connect it to a router which is running OpenWRT. I connected a USB drive to the router with my music library. Samba4 does not fit on the router, so I did install ksmbd-server. But my Sonos can not connect to it while on Windows I can map a drive to it (so sharing does work).Now my question:I’m completely confused if I need to use SMB1 or SMB2 on this router. When I read the posts about this then it seems that for a S2 system SMB2 is needed. Do S1 systems only support SMB1? I upgraded to the last Sonos software (11.15.2). Does that mean that I need SMB2 now for this S1 system too?I did read that ksmbd does not support SMB1. Is that the reason I can not get it to work? Can I somehow make this Sonos S1 system to support SMB2?

My Sonos library sits on my NAS (a QNAP device) in a subfolder:192.168.1.163//Multimedia/MusicThis Music Library shows up perfectly well in my Sonos app and I can play music happily from it.My source Music library sits on my Windows laptop, managed by iTunes.  I exported my playlists to “library.xml” as described in this article on Apple’s support sitehttps://support.apple.com/en-gb/guide/itunes/itns2998/windowsI copied “library.xml” to the Music folder above, so it’s at the same level as artist folders, but not in a folder itself.I then re-indexed my library, but when I look at “Imported Playlists” within “Music Library” in any Sonos app (iOS, Windows, macOS) it’s empty.Can anyone advise where I’m going wrong? Many thanks,Chris

I’m new (and late I know!) to the SONOS world. I have 2 x ERA 100 speakers and I’d like to set them up in two different rooms, with the option to play just one speaker or both together as a house wide system. My plan is to add more to other rooms / garden once I’m up and running…..so if we have a party the whole house can be synced with the same music. I am totally confused as to whether this means I need two systems ( which then play together) or one system with multiple devices - can someone please help? I tried previously to follow the set up instructions and ended up with the speakers thinking they were a pair so there was no option to play just one of the two - plus certain songs then sounded off as they are made to play differently in the left and right speaker etc! 🤦‍♀️any help much appreciated - before I have to call customer services to walk me through things! thank you. 

Have seen various discussions about replacing a Sonos speaker with a new or different one, but the old one still shows in the app as “not connected”.  I could not find a way to manually make this “not connected” disappear from the app. Tried reconnecting and removing again but no luck.  However, by simply waiting 72 hours or so, the “not connected” stopped appearing and there was no reference to the old speaker in the app.  (This was replacing a Gen 3 with a Gen 4 sub, but should apply to any other speaker.)

I have a lot of older Sonos Speakers and a couple of newer ones. One newer one is a PORT which I downgraded to make it S1 compatable. Anyway I would now like to make the PORT S2 as I only use it on my HiFi and do not stream it to other devices. So I have managed to remove 2 Play 5s from my S1 app as part of the upgrade process but now I want to put them back. The SOnoS 1 app says I need to update so I cannot. The S2 app says devices incompatable or something. What is the quickest way to get my Port on S2 and all other devices back in S1. I seem to be stuck in a loop at the moment.

I just have to say it. More than a year after its introduction, the app still sucks. Balky, unpredictable, unresponsive. A year is too long! Why does Sonos refuse to go back to the previous version at least until they perfect the new version. I’m done. I haven’t bought any Sonos products since this debacle started and I’ve warned everyone I can not to buy either. Maybe someone will buy Sonos and fix the problems or bury them and put an end to this.

I have speakers that run on only one or the two available apps.  Is it possible to run some that work on Sonos 2 and the other speaker on Sonos 1?

I finally got to purchasing a mobile phone for myself. One of the first things I wanted to do is use the Sonos app with my android phone. Until now, I’ve been using the app on my computer for years. First off, the phone will not load the playlist on my external drive into the queue. Never been a problem with the computer app. It gives me the informative message “Unable to add to queue”. No matter what I do, it will not create a queue from my playlist - very disappointing. Second, why in comparison is the computer app so straightforward and easy to navigate while the phone app is very confusing and frustrating? I was going to purchase a Move for my wife, but she will never be able to navigate that convoluted set up. The computer applications is so simple and practical - why complicate it?

I have 2 Sonos Amps. One powers deck speakers (irrelevant, I think). The other powers Sonance 6.1 outdoor speakers around my pool. Both Amps are located inside my house. I am trying to figure out how to output audio through the pool speakers if I were to add an outdoor TV/projector. I really don’t want to drill more holes and bury more cable. Are there any good wireless solutions? I do have lots of access to power around the pool area, if that makes any difference at all. Otherwise, the amp is approx 35ft to first speaker and at least 50 feet or more from where I would place the video source. As another note, I live in a high humidity/high moisture/hot climate in the summer, so I opted not to use a “weatherproof” box to house the amp by the pool. TIA

Hey everyone,I purchased a new Hisense Canvas TV and will be connecting it to the Arc Ultra. Here is my question/dilemma regarding the ports. (1) the HDMI 1 Port is an eArc, 2.0 4K @60Hz (See pic). (2) the HDMI Ports 3 and 4 are 2.1, 4K @144HzShould the Arc Ultra plug into the HDMI 2.0 eArc (4K@60Hz) or the 2.1, 4K@144Hz for the best performance?Thanks for any help!MCK

After updating to 80.21.6 (iOS) at the end of May, I am experiencing an issue where my music randomly stops playing when I have speakers/rooms in a group. When the music stops playing, I open the app and the speaker group no longer exists, requiring me to set up the group again and restarting my music. It is very random, sometimes occurring after ~8 hours of total play time and other times it happens after only a couple of hours of play time. Last week, I updated to 80.22.33 and the issue still occurs. I have no issues playing music to a single speaker/room, the music never stops. It’s only when I group speakers/rooms.  Is anyone else experiencing this? Any suggestions on what might be causing this?

I use Amazon Music. Is there a way I cast my music directly from the Amazon Music app to my Sonos without using the (very annoying) Somos App? Thanks!

I purchased a Brennan Helix and now have this set up and playing my old CD collection through my Sonos System using the Sonos 1 app on windows pc and iPhone.   i am trying to add the Brennan Helix player to my Sonos 1 app. So I hit manage top left on the Sonos app screen and go to music library settings and try to add a new library folder. Next drop down is add music folder so I select NAS drive.  I then have to type the path to my network share. I type \\BRENNANB2\music and then put the user name and passwords as requested (you get these from the Brennan website).  I then get a message saying Sonos was unable to add the music folder. i can play any cd through Sonos Speakers direct from the Brennan Hellix player wirelessly so it’s connected over the network. I can see the Helix player on my home network.  I can even play the SD card through my Sonos speakers using the Brennan Helix app.  The Hellix app on iPhone is not that good so I want to be able to see my Hellix on the Sonos App ju

I have two Sonos Play 1 (1st generation, and 2d generation with Alexa).It was working almost fine (well, except this horrible application ).I had twice power outage. First one : OK. Second One : The App can’t find both Sonos.WHen I try to reconnect, the app ask to run bluetooth...except thos Sonos doesn’t have blutooth ! I’m sticked.I tried with Sonos S1 app...stucked too.The Wifi is still the same.HELP please !I’m thinking to buy somethig else soon,  seeing all the troubles I haveThanks

I’m hitting a snag with Spotify playback on my Era 300 using the Sonos app (v80.06.04, iOS 18.2). Songs start but stall after 10-15 seconds, showing “Unable to play – connection to Spotify lost.”Details:Setup: Era 300 (firmware 19.4), iPhone 14 Pro, home Wi-Fi (Netgear Orbi, 2.4/5 GHz). Issue: Spotify Free account, direct control via Sonos app. Other services (Apple Music, radio) play fine. Reauthorizing Spotify in the app doesn’t help. Tried: Rebooted router and Era 300, reinstalled Sonos app, checked Wi-Fi signal (strong). Logs show “Error 1002” during Spotify playback.Request: Anyone else seeing Spotify stalls on Era 300? Any fixes or app settings to tweak? Thanks for any tips! 😊

ZP00 will not factory reset, only displays only amber light

HelloThe title of this post may sound contradictory to SOP (Standard Operational Procedure) guidelines. In most scenarios rebooting your network is a good idea. However, we want to help you get to the root cause of your issue as quickly as possible to determine a proper course of action. Here’s one scenario where your network may not be at fault:SituationSoundbar disconnects from your TV each time your power it up or upon powering it done.InvestigationYou open the app and the soundbar, sub and or surrounds are still shown in the app with no disconnect symbol ⚠ for soundbar and/or sub & surrounds.  If you can stream music to your soundbar it’s still on the network In this particular instance your soundbar and/or sub & surrounds have not lost connection with your network.Trouble ShootingThe trouble shooting should begin at the source which is the HDMI or optical connections between your TV and the soundbar  Check Sound Menu settings in the TV admin and correct if necessary. If no