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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

28836 Topics
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coder451Trending Lyricist I
asked in Controllers and Music services
Sources List not displayed

I went away for a few days.  On returning I opened the app. No "Sources" heading or list. Tried stopping and restarting the app a few times to no avail. The TV plays fine. Both sources are shown in the corresponding room details. App is Android. What is happening? 

27112
Airgetlam
27 days ago
tomjv
tomjvContributor I
posted in Controllers and Music services
music library 913 error

I have 4 pairs of speakers around the house running on a nighthawk router.I’m able to listen to radio with iheart.I have music on my pc I want to listen to.I’m running Windows8.  I gave permission to Sonos to share the folder.  When I attempt to add it in the app, it won’t work.  913 I tried a zip drive into the router, but the router doesn’t see it.  WORST part about sonos is, it doesn’t work.

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MoPac
27 days ago
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BoerkeContributor I
asked in Home theater
ERA300 + Arc Ultra Heimkino setup?

Moin zusammen,aktuell gibt es im Black Friday 25% Rabatt auch auf die ERA300. Nachdem ich jetzt die Arc Ultra habe und als Surround Boxen noch die One nutze habe ich überlegt diese durch ERA300 zu ersetzen. Aufgrund meiner Raumgeometrie können die background Boxen allerdings nicht hinter den Sitzpositionen stehen und zum TV schauen. Mein Raum ist rel. lang gestreckt (9 m) und das Sofa befindet sich etwa in der Mitte, der TV hinten. Die Surround Boxen müssen also seitlich stehen und in den Raum rein ausgerichtet sein, auch weil man nicht immer Fernsehen schaut, sondern sich im Esszimmerbereich dieses Raumes aufhält und dort Musik hören will  Macht es unter diesen Umständen überhaupt Sinn die Era 300 zum Einsatz zu bringen? Im Forum gibt es schon einige Postings dazu, die allerdings doch relativ widersprüchliche Aussagen liefern von begeistert auch als Surround Speaker bis hin hinzu: Lass es und setze sie, als Stereopaar ein. Unschlüssig.  Moderator edit:Google Translate- Hello everyone,

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B
27 days ago
jonmichael
jonmichaelEnthusiast II
posted in Home theater
Trueplay with and without Amp?

My Arc is connected to a Sonos Amp that powers my in-ceiling Klipsch speakers as surrounds. I understand that Trueplay is not available in this configuration.If I take my Amp out of the zone and run TruePlay with only my Arc and Sub 3, then reconnect the Amp, will the Trueplay configuration stay in effect? Or will I lose it?

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jonmichael
27 days ago
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Paul RygaardContributor I
asked in Speakers
play:1

HiIs it possible to use Play:1 exclusively via 5G on mobile phone or do I need to have wifi set up?

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P
27 days ago
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Katiepenny80Contributor I
asked in Controllers and Music services
iPhone 16 upgrade leads to Sonos system not working

I recently upgraded to the new iPhone 16 and since then my Sonos system won’t work. The system can’t be found on the network or it will find some of the speakers, not all and then they all disappear. I did all of the troubleshooting- reboot router, delete & reinstall app, reboot speakers, factory reset on all speakers and then spent over 3 hours troubleshooting with Sonos tech support and still no resolve. Suggested I have internet provider split out internet but confirmed through router app that everything is on the same network. What am I supposed to do to resolve? Extremely frustrated. 

1571
Jamie A
27 days ago
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WianContributor I
asked in Speakers
help with Sub Mini registration

Kan de sub mini niet geregistreerd krijgenModerator edit:Google Translate-Can't get the sub mini registered

311
Sotiris C.
27 days ago
M
mhdTrending Lyricist I
posted in Controllers and Music services
Fix for 913, 1002 and access denied errors and missing iTunes library in Sonos

Hi Everyone, after another half day or more with Sonos Support (they tried but could not solve the problem of the again missing iTunes Library after the latest update), I thought I found a fix. Apparently, the computer's name should not include any hyphens for the official work around provided by Sonos. That was the only fix in my case to at least connecting, after receiving all sorts of 913, 1002, access denied errors when trying to re-add the Music Library on Sonoma, which had been broken after the most recent update.But then, after the library was indexing and updating, after a while an error message popped up that said that the location where the library was, is no longer available???When  nothing was moved and everything works on my Mac in the Music app. And the whole library disappeared from Sonos again. It is a riddle to me how an app can be created that only can “connect” to a local file and folder when a Windows sharing environment is enabled. To me, that does not look like a

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Sotiris C.
27 days ago
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MH35Contributor I
asked in Controllers and Music services
sonos playlist

Sonos playlist doesn’t show up to add music?

913
DomB
27 days ago
O
occasionalforum_userContributor I
posted in Speakers
sonos stops after one song

I’ve seen conversations on this subject. Sonos suggesting it’s a wifi problem is a great example of corporate gaslighting. They updated their app and now it’s trash. Own up to the trash. 

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Sotiris C.
27 days ago
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StefanAtCologneContributor I
asked in Controllers and Music services
Connection via Bluetooth to Arc

Dear All,I would like to connect my favourite mobile phone app for podcast with my Arc. Unfortunatley Arc does not support Bluetooth. Now my question.Could I add e.g. a Move 2 to my environment (Move 2 is capable for Bluetooth), so using Move 2 I can connect via Bluetooth and playing my podcast via Arc and Move 2?Does this work? BRStefan

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J
27 days ago
A
AmirYashContributor I
asked in Components and Architectural
Problem using the system and error message connecting to the account

I purchased some products from Dubai, and I want to use them. However, when I try to set them up in the app, I receive an error message saying, 'We couldn't link your Sonos Amp to your account.' What should I do? Please help

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Jamie A
27 days ago
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George2000Contributor II
posted in Controllers and Music services
Successfully connect Sonos S2 app to Synology NAS music library

After S2 App update bombed out my library i have reconnected again.Here is how I did it using a Synology DS124 NAS.I followed instruction for SMB and shared folder settings at:In the NAS setup/admin:All the music files are in NAS shared folder \music. Installed the Synology “Media Server” app on the NAS and set SSDP advertisement interval to 10s to allow DLNA access to NAS.In the SONOS S2 App added the shared folder://192.168.50.4/music User is your NAS login username. Password is you NAS login password.Note use of “/” in IP address, not “\”.“192.168.50.4” is the IP address my router has allocated to the NAS. Using the NAS’s network name “Server Name” did not work. The risk with using the IP address is that if the router reallocates the IP address then you will lose the link and will need to relink shared folder with new IP address. Good luck.

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Sotiris C.
27 days ago
R
RonronbaContributor I
posted in Home theater
era 300 positioning

I'm trying to decide the best placement for my Sonos Era 300 speakers, and I'd like your input.Here's my current setup:I have the Arc, Sub, and two Era 300 speakers replacing my previous Sonos One speakers for surround sound.The blue circles indicate where my current Sonos Ones are positioned.For the Era 300s, I'm considering the following placement options:1. Green circles: Slightly above ear level when seated on the couch.2. Red circles: Higher up, angled downward towards the couch.Which placement do you think would deliver the best sound experience? 

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Corry P
27 days ago
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Jesusrosas1Contributor I
asked in Home theater
Issue setting up Sonos Beam Gen 2 with Sonos App

I just purchased a Sonos Beam Gen 2. I did but it used and noticed it was already setup to another system so I performed a factory reset and tried setting it up with my Sonos app. I got to where it says "Your Beam has been added, but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from System Settings." I've followed the steps and cannot seem to get it to work or show up in my app. The Beam does have a solid white status light on. My wifi situation is not ideal as I am in a college dorm with shared WiFi. The network is private and does not require a username, just a password.  

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UKMedia
27 days ago
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MystahContributor III
asked in Home theater
Sonos era 300 asymmetric surround position

Hi,I can’t find positioning anywhere with asymmetric room. Anyone knows best position? (arrows) 

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Stanley_4
28 days ago
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Boyse6748Trending Lyricist I
posted in Controllers and Music services
Installation of Sonos on the Galaxy S24 ultra

This might only be aimed at the S24 users, but any pearls of wisdom accepted.After three lengthy conversations with tech support without success, I still can't get the latest version of Sonos working on my S24. It installs OK, but crashes when you hit the open icon.I have tried just about everything possible, multiple reboots of phone, router, and anything else you can think of, without success. Sonos Tech support now advise the problem should be aimed at Samsung support 😡 as there is nothing wrong with the app.My question is..... has anybody else encountered this problem ?The S24 is running the latest update, One UI 6.1 version 14 or have set some security/privacy settings inadvertently that might stop the app from opening. The app runs fine on my IPad/Windows PC and previously my Samsung S20 plus, but will have nothing to do with my Newer S24 Ultra.I'm at a loss and tec support can offer no resolve.

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T
28 days ago
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HiRESrulesEnthusiast I
posted in Controllers and Music services
Sonos app - album artwork not working from NAS library

 before Sonos updated the app in May, the stability and functionality was great. Since this update there has been lots of issues and some of them have been fixed and some have not and we’ve also talked about them on here.What is annoying is that all my album art that is stored on my local drive, is not showing from my NAS library and it used to work fine? It actailly works through Plex, but I prefer to use my own library, as I’ve got my own playlists that I’ve created over the years.

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controlav
28 days ago
E
EdissonContributor I
asked in Home theater
Installation

I can install the Bean 2 upside down with the Asia commands down.

465
Airgetlam
28 days ago
R
RonronbaContributor I
asked in Home theater
Era 300 position

I'm trying to decide the best placement for my Sonos Era 300 speakers, and I'd like your input. Here's my current setup: I have the Arc, Sub, and two Era 300 speakers replacing my previous Sonos One speakers for surround sound. The blue circles indicate where my current Sonos Ones are positioned.For the Era 300s, I'm considering the following placement options:1. Green circles: Slightly above ear level when seated on the couch.2. Red circles: Higher up, angled downward towards the couch.Which placement do you think would deliver the best sound experience? 

951
AjTrek1
28 days ago
A
AmzypopTrending Lyricist I
asked in Home theater
Can’t get 5.1 to work on PC (Beam & Ones)

 Hello,I’m having some issues with my audio setup and am wondering if anybody’s able to support me. I’m not an expert but will explain the setup along with the issues I’m experiencing. Please let me know if more information is needed and I’ll answer.I use a Sonos 5.1 surround sound system (Beam gen 2 soundbar.My TV only has 1 HMRC ARC port. The Beam is connected to this.A non-ARC HDMI port on my TV is then connected to this splitter as the input.The below devices are connected to it as outputs. I can see what type of audio is being received and played on my system via the Sonos app:Apple TV (Dolby Digital 5.1)PS5 (Dolby Digital 5.1 )Nintendo Switch (Stereo PCM)Windows 11 PC (Stereo PCM)My main priority is fixing the Windows PC to output 5.1. But it would also be nice to fix this for the Nintendo Switch. I’ve installed the Dolby Access app for Windows and it said Configuration Failed. Under this it says I can go to Windows’ settings > Sound > Audio Output and change the Spatial So

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B
28 days ago
D
David RanceContributor II
asked in Controllers and Music services
PROBLEM WITH ADDING BACK LIBRARY - AFTER AN UPDATE REMOVED IT!

PROBLEM WITH ADDING BACK LIBRARY - AFTER AN UPDATE REMOVED IT!I’m trying to add my sonos music library back to sonos after an update removed it.  I’m adding from a NAS and get an error when trying to add it back saying no longer available.  If I split the music folder into very small chunks it will add without a problem.  Has anyone had the same?  The link below looks to be a similar issue:https://en.community.sonos.com/controllers-and-music-services-229131/i-can-no-longer-add-full-music-library-only-20gb-of-125gb-6905469

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M
28 days ago
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IzzybonesTrending Lyricist I
asked in Controllers and Music services
I can no longer add full music library - only 20GB of 125GB

Before the new app, I was able to listen to my home music library which was kept on a usb hard drive that was attached to a D-Link router. The music library is about 125 GB and consists of around 25,000 files (a mix of mp3 song files, as well as a few jpg for album art, plus each song had an .info file associated with it). Everything played well. I mostly avoided the debacle of the new app rollout as I disabled all software/firmware updates, but unfortunately a firmware update made it through anyway, so I had to update to the new app, rendering my music library unreachable; I believe the issue was the smbv1 was no longer supported with my router. So, I recently updated my router to a TP-Link that also had a usb port so I could continue using the external hard drive I had my music on. Long story short - I can only add a total of 20GB of my original music library.If I try to add the whole folder in one shot, it seems like it’s doing something for about 10 minutes, then I get an error say

58945
M
28 days ago
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JimsPOV-1Contributor I
asked in Controllers and Music services
Error 913 and Mac)S 15

Hi,After upgrading to MacOS 15, the Sonos app running on my iMac will no longer access my music library (error 913). Note that it was working literally minutes before I upgraded.I was using the “network share” method, posted on the net and in Sonos support found here: https://support.sonos.com/en-ca/article/error-913-when-adding-a-music-library-shareIs anyone else experiencing this problem. Has anyone else solved it?

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M
28 days ago
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SuperunknownTrending Lyricist I
posted in Controllers and Music services
Fixing the "The device where the music files are stored may not be powered on" error.

In a recent thread I described the issue I’d faced since “The Update” that prevented me from adding my music library, hosted on a Mac Mini, to an S2 system. I had file sharing configured per Sonos recommendations (even before the update), and although Sonos could connect to the share it would fail during the indexing process with this incredibly informative error message: O RLY? TL;DR: If you encounter the above error, it may be an issue with the cumulative volume of metadata in your music library, despite that not having been an issue before the May update. This certainly affects shares stored on MacOS using libraries managed with Apple Music, although I will note that I do not believe this represents an issue with Apple's products, as it's clearly linked to a data limit within Sonos. However, it’s one you’re more likely to encounter if your music management approach, like Apple Music, involves naming files with proper names, rather than a simple disc-track numbering system. Troublesh

50121
M
28 days ago
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