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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27771 Topics
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Dr sanContributor I
asked in Speakers
sub wont register

After some update I suppose, my sub has disconnected and will not register.  It is stuck on an update and just will not update.   Have been on with support twice where they have tried to force the update and both hung up on me after failing to resolve this issue.   Scheduled a level 2 callback who never called.   All suggestions they have dont work.  I don't think they know how to resolve.   

938
Ken_Griffiths
1 month ago
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BDP HalContributor I
asked in Speakers
whats best speaker configuration

I have 2 Move speakers and two Era 100’s. Both sets are used as stereo pair. Is that the best way to have them? Do I need a subwoofer to go with these 4 speakers?

353
AjTrek1
1 month ago
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checklemucklefangContributor I
asked in Speakers
Alarm clock does not work anymore

I have Sonos now many years and all of a sudden, the Alarm clock does not work anymore.I plugged and unplugged everything like you can read this everywhere - no success.Tried to reset the WIFI but the answer is always: can not find a device. This is strange as I can turn on the radio without any problems and if I would not have WIFI, the radio would not play.What else can I try to get the ALARM working again?

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C
1 month ago
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TheMikeyRContributor I
asked in Controllers and Music services
Volume control missing from speaker

Related to this issue, but none of the proposed solution helped me with my symfonisk speakers. It helped shortly with a Sonos One SL, but in the end I had to remove it fully from my router and do a full factory reset to get it to work..  But I still have the issue with my Symfonisk Speakers, I have two lamps that are connected as stereo, where the volume slider is missing when they are a part of a group. I can also not send music directly to them to play standalone but I’m able to put music on another speaker and then add the symfonisk the that group to get them to play.. Edit: It seems that my Symfonisk Højtalere, is in a room called that, but when I go in to change their room name it’s just empty, if I set a value it doesn’t change.  

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1 month ago
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SteveFMaleContributor I
asked in Controllers and Music services
The Latest Sonos App Update

I have been struggling for some time to use this disastrous update to the Sonos App (Date typed 20 July 2024). It was installed on my phone and tablet automatically without any warnings nor ability to reload the old, working, app.The app ceased to work properly on my Android tablet and phone:No playlists No ability to create a queue Occasionally crashes Loses my system every couple odf days Regularly loses my library of NAS stored MP3s regularly and requires the app to be deleted and reinstalled and much else besides...A total disaster. I have thousands of pounds invested in my collection of MP3s and now unable to reliably access them and my playlists created over many years invisible to the new app.I can still make the system work using my windows desktop PC (I have refused to update that app.) But this is very inconvenient and a way of working I didn't sign up for it nor pay thousands of pounds for the speakers to only work this way.Now since 19 July 2024 the app on Android starts th

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1 month ago
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Shroeder07Contributor I
posted in Controllers and Music services
Sonos app performance

As a loyal Sonos user for over 10 years, I have to say the latest updates have been incredibly disappointing. The app has become slower and more unresponsive, and the speakers themselves seem to lag behind commands. This is despite having a fast fiber-optic internet connection and relatively new smartphones. We’re no longer willing to support a system that seems to be declining in quality. And we’re not alone. Many long-time users are reporting the same frustrations with recent updates: sluggish performance, delays in responsiveness, and a generally worse user experience, even when the hardware and internet are more than capable. It feels like the once-reliable software development at Sonos has taken a back seat in recent years, which is baffling to those of us who once praised the system for its ease of use and stability. Another frequent complaint is the recurring incompatibility between new app versions and older speaker models. A while back, Sonos faced backlash for their plan to p

783
jgatie
1 month ago
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nyrohiggsContributor II
asked in Controllers and Music services
New App / Speaker Control

Why is the New App Worse than the old one???I thought I was the only person struggling with the new updated App until I logged on here and seen other forums, with so many complaining about the same thing, not being able to control their Sonos speakers, what on earth is going on? What are Sonos doing about this? I’ve spent £1000s on speakers throughout my home and no have no way of simply selecting a speaker/room and playing music from it, instead in turns into a whole saga of me wasting time trying to navigate a way to get anything to play anywhere.  I’m yet to see any response for Sonos providing an update on what they are doing about this, apart from reset your Wi-Fi. Unacceptable…SONOS Sort This Out, we’ve paid good money for speakers we can no longer control. 

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jgatie
1 month ago
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Sea_AnglerContributor I
posted in Speakers
Sonos Arc compatibility with EE Smart Hub

I recently upgraded to BT Fibre 900 with a new EE Smart Hub router. However since that happened I cannot get my Sonos Arc registered on the Sonos App and therefore no connection to the Sub. The Arc is showing as a connected device on the 2.4 Ghz component; the router has both 2.4 and 5 Ghz connected devices. The Arc is basically only working as an HDMI connected speaker to my main TV. The Sonos support person connected to my EE router and viewed my configuration and said without WiFi 2 compatibilty to the router the Arc would not register. Is this correct/What are my options?

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1 month ago
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s_12Trending Lyricist I
asked in Speakers
removal of a speaker from my system. And, remove the room. S2 app

I have been given an old Play 1 that has a blown bass speaker (didn't know that when i added it) so I want to remove it from my setup. I added it to a new room so I want that gone also.How? No idea as I can't see how too!?I have 1 arc, 2x300's, 1 sub, 9 sl's and 2 beams (gen 1 and 2)Any help appreciated!!

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1 month ago
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ronancahContributor I
asked in Home theater
Arc Ultra Wall Mount

Anyone know if the Arc wall mount will be compatible with the Ultra. I really don't fancy drilling more holes in my wall. Hopefully the existing mount will work. 

61014
Schlumpf
1 month ago
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Dorkus3000GTFornicateContributor I
asked in Controllers and Music services
Options for Utilizing Sonos Hardware With Ipod/iPhone?

I upgraded to Sonos from a speaker switch/amp and iPhone setup - which I am woefully regretting.We have a Sonos Amp with 6 satellite speakers, as well as two Sonos One speakers inside a 2000 square foot building on one floor - and, of course, nothing works consistently for longer than a few hours at a time. We stream Apple Music and use a single playlist on shuffle.Looking for input on another solution perhaps with an iPod shuffle or old iPhone with MP3 files on it. The Sonos equipment can’t seem to handle streaming without a half dozen disconnection issues every day, so I’m hoping someone has found an old school way of listening to music on this craptastic system.

271
melvimbe
1 month ago
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Ryplok1967Contributor I
asked in Speakers
WiFi password not accepted - Sonos One Gen 2

I recently bought a Sonos One Gen 2 and I cannot set it up. I've tried 5 different wifi networks, rebooting routers, etc. My app can find the system and sometimes it creates a temporary wifi network, and this connects to the Sonos unit. However, whenever I come to the last step, which is configuring it in the actual wifi network, it never accepts the password. Always end up with “check password”.Since the Sonos unit can connect to the temporary wifi created by the app, I assume that the wifi hardware in the speaker is not defective. Has anyone experienced a similar problem?I went through the FAQs, and tried most steps there (resetting the unit, resetting the router, trying different wifi bands) to no avail.

551
Airgetlam
1 month ago
jonmichael
jonmichaelEnthusiast II
posted in Home theater
Trueplay with and without Amp?

My Arc is connected to a Sonos Amp that powers my in-ceiling Klipsch speakers as surrounds. I understand that Trueplay is not available in this configuration.If I take my Amp out of the zone and run TruePlay with only my Arc and Sub 3, then reconnect the Amp, will the Trueplay configuration stay in effect? Or will I lose it?

363
jonmichael
1 month ago
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MartaclaContributor I
asked in Home theater
information on Arc compatibility

Hi everyone I ask you if you can tell me which speakers Arc is compatible withI have move2, One, Five gen 2 and Roam

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M
1 month ago
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S1eepyHeadContributor I
asked in Headphones
Sonos Ace bluetooth LDAC

Hi there,  Is there a chance that in future updates we will get LDAC support for Sonos Ace? Thing with AptX LL is that almost no phone on the market supports it… with Samsung we are stuck with AptX classic support :/ 

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1 month ago
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djbronxContributor I
asked in Controllers and Music services
Smooth Jazz on Sonos Radio (Song To Remove)

Hello my people, I wanted to share a song I heard while listening to the 'Smooth Jazz' station on Sonos Radio. I managed to take a screenshot to make it easier for you to find the song. It's a Techno track called 'Come Around - MOTVS.' I hope I’ve been helpful and that you can remove this title from the Smooth Jazz playlist. Greetings from Switzerland, a loyal listener. DJ Bronx.   

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D
1 month ago
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papiamentoContributor I
asked in Controllers and Music services
Tier 2 support response? Music Library issue

Has anybody recently gotten a response from Tier 2? I called on Thursday last week (10/3/24), wasted my time with Tier 1 (as usual), and they said Tier 2 would email me to set up a time. Well… a week later, no email. *** in Tier 1 say the request was put in. Is Tier 2 really  that backed up?If Sonos reads this, your tech support is shameful. I had the same problem I’m trying to fix a few years ago and it took Tier 3 to fix it. This is also the exact problem of adding the library that the update caused but I had it before all this as well and Tier 3 was able to fix it. But obviously, Tier 2 has to respond first. Moderator Note: Modified in accordance with the Community Code of Conduct.

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P
1 month ago
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Dan59Trending Lyricist I
asked in Controllers and Music services
here we go again…no product found

Turned on my Move this AM and got the dreaded “no products found”, here we go again. Anyone else?UPDATE: rebooted WiFi and products are connecting. I believe this was an ISP problem and not a Sonos issue. 

150
D
1 month ago
jnelly
jnellyEnthusiast I
asked in Controllers and Music services
"Add to Sonos" Button Missing for Sonos Radio in Content Services

For some reason Sonos Radio disappeared in content services, with all my favorites. I don’t use it much, so I don’t when or why this happened. When I go to add it back, it is in the content list, but there is no way to add it back, lol. The normal button topJustified left is simply not there.I deleted the S2 app and reinstalled it but that is it, so far.Please advise, thanks so much!

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jnelly
1 month ago
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HansendenmarkContributor I
asked in Controllers and Music services
Favorite station becomes gray after 1 minute

on app Favorit  station becomes gray after 1 minute. 

739
Corry P
1 month ago
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MarqueeContributor I
asked in Controllers and Music services
Unable to transfer system to new sonos account

I setup 2 Sonos systems last week for my customers (2 x Sonos Amps for 1 job and a Sonos Arc with a sonos Amp for the other) both of these systems I setup with my account. After completing the installation and handing over to the customers I was unable to transfer the account. After pressing the transfer account button pressing the continue button the app did not go to another page to proceed. 

45913
Corry P
1 month ago
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IanTbifContributor I
asked in Speakers
Sonos system won’t connect to new home wifi network

My Sonos system won’t connect to my new home wifi network. The app prompts the update but then it is unable to complete the change.

1222337
S
1 month ago
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TalladderContributor I
asked in Speakers
Era100 bluetooth connection

Hi, I've connected my ERA100 successfully to my phone via Bluetooth and WI-FI. Now the reason I bought this product is because I want to use it when camping in a field with friends. As I have an Anker power pack and solar panel I want 24 hour music with better quality than a wireless speaker. My question:-  is it possible for a friend to connect their phone to the ERA100 via bluetooth without WI-FI or having the Sonos app installed on their phone ?

453
T
1 month ago
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Ipm35Contributor I
asked in Speakers
Play 1 power on failure

My Play 1 has no power at all 

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UKMedia
1 month ago
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KosEnthusiast II
asked in Controllers and Music services
Sign-in once a day in the new app... what is going on?

Approximately once a day, the app prompts me to sign in.With the old apps/controllers, I stayed signed in for 15 years... Am I missing something?

161650
Corry P
1 month ago
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