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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27773 Topics
I
Ipm35Contributor I
asked in Speakers
Play 1 power on failure

My Play 1 has no power at all 

101
UKMedia
1 month ago
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KosEnthusiast II
asked in Controllers and Music services
Sign-in once a day in the new app... what is going on?

Approximately once a day, the app prompts me to sign in.With the old apps/controllers, I stayed signed in for 15 years... Am I missing something?

161650
Corry P
1 month ago
1
133133Enthusiast I
asked in Controllers and Music services
S1 music library only playing through some zones

I was renting a couple of years  between houses with most of my kit in store but I kept out 2x Play1 and 1x Play3. Been in the new place since April and getting the rest of my S1 system to setup - 2x ZP100, 2x ZP80, 1x Connect Amp.It seems only the Play1s & 3 can access my music library on Synology 416slim NAS. The others will play if I link them with one of the Plays. Tried deleting and adding the library again.I was aware of various threads on the Synology re SMB and had downgraded to SMB1 in the past but not working again. Saw this thread about making firmware edits on Synology  and really don’t want to go there - really ought not to need to go there - and I see some people saying it has reverted or no longer works! Sure I could probably plough through and see if it works but it kind of defeats the purpose of a supposed CONSUMER system.I only really need 4z zones - do I ditch this **** and go buy some Wiim or similar or am I just gonna encounter different problems?

463
Corry P
1 month ago
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David RanceContributor II
asked in Controllers and Music services
PROBLEM WITH ADDING BACK LIBRARY - AFTER AN UPDATE REMOVED IT!

PROBLEM WITH ADDING BACK LIBRARY - AFTER AN UPDATE REMOVED IT!I’m trying to add my sonos music library back to sonos after an update removed it.  I’m adding from a NAS and get an error when trying to add it back saying no longer available.  If I split the music folder into very small chunks it will add without a problem.  Has anyone had the same?  The link below looks to be a similar issue:https://en.community.sonos.com/controllers-and-music-services-229131/i-can-no-longer-add-full-music-library-only-20gb-of-125gb-6905469

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D
1 month ago
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Jean-Louis Z.Contributor I
asked in Speakers
Using Play-5 local source input but without wifi / internet , possible or not ?

Good morning to you all,In a nutshell :Is using from Play-5 local source input but without wifi / internet , possible or not ?Let me explain:For one day, I would like to take one or 2 SONOS Play 5 (2nd gen.) from my home to be able to play a ‘virtual organ’, which is an app on my iPad, during an orchestra rehearsal. The iPad is connected to a midi keyboard by a USB cable to avoid any latency. The organist plays on this midi keyboard.I have a few questions about this projectI'm connecting the stereo headphone output (3.5mm stereo minijack) on my iPad to the local source input on the Sonos play 5. Is this possible without using either Wi-Fi/internet or the Sonos App?   If so, am I guaranteed not to add latency by using this local analogue input?   Will I be able to adjust the volume using the usual buttons on the Sonos Play 5?   Can I also use a cable that sends the left channel audio signal to one Sonos play 5 and the right channel audio signal to the second Sonos play 5?  Thank you in

462
J
1 month ago
F
faktory244Contributor I
posted in Headphones
Feature request (hardware): Sonos Ace textile cushions

Hey Sonos, could you consider of textile cushions for Sonos Ace to buy as replacements?Textile ear cushions, such as the Air Pods Max, provide much better ventilation for long time listening.

401
Sotiris C.
1 month ago
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Not_Sondrey.07Contributor I
asked in Controllers and Music services
alarms

I recently tried to create a new alarm, just to notice that everytime I choose a song I get thrown out off the alarm and won’t be able to choose a song for the alarm.

1105
R
1 month ago
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JamesElsonContributor II
posted in Home theater
Using a speaker for surround and stereo

I appreciate there are probably some old threads about this but a) I can’t find them and b) they’re probably closed to new comments.I have an Arc and two Era 300s. The plan was to use the Eras for surround sound, but I was underwhelmed with the sound until I tried them as a stereo pair for music which I loved. So if that’s the way I use them, relying on surround from the Arc itself. But that’s left me with a worse surround setup than I intended. So… can I have both if I get one more Era 300?My room has an Arc on one wall by the TV and the Era speakers either side of the fireplace on another wall. I have an L-shaped sofa but what I want to do is add a third Era 300 and dynamically switch them as a stereo pair or as a surround for the Arc. Note that this means one of the speakers would be in either one of those configurations at any given time. In my diagram: stereo = black + blueSurround = orange + blueI wouldn’t have thought being able to change speakers like this would be such a rare

556
J
1 month ago
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Adrian1234Contributor I
asked in Controllers and Music services
system ownership not recognised

When I sign in as an account, I can’t transfer ownership of the system, which means I cant set alarms or add/remove speakers from the “system”. I also cant play anything else than the Sonia radio! (I have a play:3) 

463
Corry P
1 month ago
A
AllStar_39Contributor I
posted in Home theater
Home theatre set up Era100 additions

Hi guy,Hopefully someone can help.My set up is an arc, sub and amp with ceiling speakers. All works fine but I’ve added a stereo pair of era 100s to the mix. I’ve have grouped the era 100s to the home theatre set up but I’m expecting drop outs from the 100s. Is there anyway to stop the drop outs ? Do I remove the ceiling and amp from the home theatre set up and add the era 100s to the home theatre and group the ceiling speakers and amp as a stereo pair ?There must be a solution, I know you can’t add more than one pair of speaker to a set up but seen people add an additional pair and group them together.any ideas would be appreciated 👍🏻

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A
1 month ago
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malibooContributor I
posted in Advanced setups
Sonos Developer Portal no option to create API keys

I’ve just registered on the Sonos developer portal https://developer.sonos.com/ After signing in, there’s no option to create API keys. Am I missing something? The page only has the option to “Get Started” which takes you to the documentation. 

635
Corry P
1 month ago
M
miskasteContributor I
posted in Controllers and Music services
After upgrade some radio station not playing

Hi, After Sonos' awesome systems update, some radio stations no longer play from the Sonos app. I wrote to support via chat, where they said to call by phone. I called technical support, where I hung up on the phone for several hours with no result. In the end, the tech rep collected the contact information and said they would escalate the issue. Several weeks around and all are gone. :) Very good customer service!

10110
P
1 month ago
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KoenFContributor I
posted in Speakers
Volume

I use my Sonos speakers in an office as background music but even on volume 1, the music is too loud. Is there any way to fine-tune it?

1128
K
1 month ago
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nolds34Contributor II
asked in Home theater
Sonos Arc + Samsung Frame - hide power cord

Hi - looking for help as I haven’t found a solution online. I am hanging a Samsung Frame above a fireplace. I have power where the TV is going and would like to install a recessed box with power behind the TV. I need to mount a Sonos Arc underneath the TV and run power up to the TV that meets code. I don’t have power below or near the soundbarA solution like Legrand or other dual outlets won’t work as I don’t see how that can hook into the recessed box. Seems as if a single connection option is needed - power from recessed box at TV down to soundbar.i have to assume there is a solution. Any ideas someone could help with?Thank you very much!

391
Stanley_4
1 month ago
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DelphinusContributor I
asked in Controllers and Music services
Downgrading from Sonos to Sonos S1

Hi all, just bought a lovely Play 3 ... but it's on the Sonos app and I need to downgrade it to Sonos S1. I'm following the instructions in the Sonos app but get continual error messages when trying to do the required update. Any help welcome.

1025
D
1 month ago
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oyviContributor I
posted in Controllers and Music services
Alarm is not working

As mentioned in another post. Sonos alarm never seems to be able to turn on the radio. Instead it goes for a chime. The suggestion in the post is super annoying. Try to wake the system up. The problem isn’t that the radio is unavailable it is just not able to connect or something. But when I turn off the chime the radio always works! Like always. Why don’t Sonos wait 30 seconds for the radio to be switched to Chime. Because the chime noise is perhaps the most annoying thing ever to get awoken by. This morning I also tried the idea of waking the network. So it has been super awake.It’s just Sonos which is slow. Please fix this.

125918
B
1 month ago
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DerekLanhamTrending Lyricist I
asked in Home theater
TV Audio Stutter

For the past few years, my both my playbars attached to identical TVs have worked fine, then a few months ago, they both started stuttering playing TV audio.  3-10 seconds of stuttering, or choppy audio every 5-10 minutes.  It suspect a sonos software issue that was introduced in an upgrade, but i don’t konw.  I tried reseting, powering off everything.  I tried lchanging the audio format, I tried compressed Audio, I changed to Stereo (which would be dumb as everything is supposed to support surround)  I have a playbar, sub, a one and a one SL in each room, both have the same problem.  All apps have the same problem, the TVs are TCL. 

565
Airgetlam
1 month ago
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robokittyEnthusiast II
asked in Controllers and Music services
Has the bug with "Album Artist" been fixed?

For about a month I have been unable to play any compilations. It’s because the bug, acknowledged by Sonos, that was rolled out like a month ago. With the bug, all albums are sorted by song artist, rather than album artist. This makes many copies of albums. I have some albums where it gets listed 20 times!I can’t imagine this hasn’t been fixed yet - it’s been a month. If it has been fixed, what do I need to do to my system to get everything right again?

30213
Schlumpf
1 month ago
K
Kevin ATrending Lyricist I
asked in Home theater
speech enhancement

Prior to the new Sonos app, when speech enhancement was turned on, it stayed on until turned off. Now I find it gets turned off randomly so I end up checking it every time my television is turned on. Curious if anyone else has experienced this. 

78428
Airgetlam
1 month ago
E
exmContributor II
posted in Speakers
Dual subs with stereo ERA 100 and ERA 300

Here’s my setup:living room: two Sonos ERA 100 stereo with a subdining room: ERA 300 with a subThe problem is that when I pair the sub with the 300, the sub HPF filter automatically neuters the 300. I don’t want this. I haven’t checked the settings for a while. Questions (and I only use these for music, not for HT):Is it possible to change the filter in the ERA 300 to allow the unit to go deeper and/provide double bass? Is there still a limitation where you can’t connect 2 subs to a Sonos room if used just for music?

436
E
1 month ago
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DMDMContributor I
posted in Controllers and Music services
Apple Lossless Compatibility

Hey, all - now that Apple Lossless is released for some Sonos products, it’s time to consider an upgrade.My current listening set-up is a stereo pair of Play:3s with a sub (gen 2).Given that Apple Lossless will not play over Play:3s, I am ready to upgrade to a pair of 5s.My question is: if I connect my gen 2 sub to the pair of 5s, will that negate the ability to play Apple Lossless? 

452
D
1 month ago
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BretonMaitreAvid Contributor I
posted in Controllers and Music services
Sonos App not accessing Apple Music

Is anyone suddenly having a problem connecting to Apple Music?  Neither the iPhone nor the PC Sonos app is connecting.  The PC app shows a black screen with “We’ve run into a problem.  Try again.”  The iPhone app shows “An error occurred with Apple Music.  Try again later.”  This first occurred October 15.  Multiple resets results in the same problem and same error messages.  BTW, there is no problem with Apple Music.  Apple Music plays immediately and dependably from all Apple devices.

1205
controlav
1 month ago
H
Honeybeesx3Contributor I
asked in Speakers
utilizing multiple speakers for inline device

I just hooked up my 6 era 100 speakers to my cd player with a preamp. i had cd music from all 6 speakers until I unhooked player and then tried to re establish contact.  I can now only get play from direct line speaker.  How do I reconnect all speakers? 

334
H
1 month ago
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BALMAIN SYDContributor I
posted in Speakers
Play 5 gen2 orange and white LED

Has anyone had the issue with a Play5 Gen 2 randomly dropping off system with orange and white flashing LED. That reappears with a power cycle?  I bought 2 play 5 gen 2 a few years back to use as a stereo pair. 1 of them recently has started to drop out and display a flashing orange and white LED. If I power cycle it fixes the problem for a day or two. They are built into our cabinets and are a pain in the neck to get at to power cycle. I’ve now run Ethernet cables to both but the issue remains. Sonos support says my amplifier has a fault and have said they can give me 30%off a new one but I would need to buy 2 as the new 5 won’t pair with the old! Just seems strange that a power cycle can resolve a hardware issue? Anyone had a similar issue? Or have any other ideas on a fix?   

222
Stanley_4
1 month ago
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monoiantmTrending Lyricist I
asked in Speakers
What happens when the wifi standard changes dramatically?

I know nothing is truly “future proof”. But thought about how my dad’s old speakers were still usable 50 years later because they shared a common standard wiring and plugs.  what happens to a Sonos speaker once we get to wifi7? Or WiFi stand v10 and beyond?I’m assuming there’s some degree of firmware updates. But is there a possibility sooner rather than later the hardware/wireless radios might become unusable with a new standard?

433
Stanley_4
1 month ago
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