Volume fluctuations occur intermittently when watching TV on Samsung and LG devices
Answered
volume fluctuations
Best answer by Airgetlam
If it’s a soundbar,
Or, you could recreate the issue, and submit a system diagnostic within 10 minutes, and eventually call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
On what? What do you mean by ‘fluctuations’? Is it possible the Sonos device is ‘ducking’ when it thinks it recognizes a ‘wake’ word used for voice commands?
The volume is good most of the time and the for a brief moment it decreases and the goes back to the original volume level.
As a test, try turning OFF the soundbar’s microphone.
If it’s a soundbar,
Or, you could recreate the issue, and submit a system diagnostic within 10 minutes, and eventually call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, Sonos’ lawyers get sensitive about GDPR, I suspect.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
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