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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

19565 Topics

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bawbagContributor I
asked in Advanced setups

Google mesh - connect to surround speaker

Hello,A few years ago I had real issues keeping sonos connected to my WiFi. A kind contributer here advised that it was my Google mesh causing the issue and to connect a speaker to one of the google WiFi points, I did and this fixed the issue.I've moved house now and installed Google again, the nearest speaker to a Google wifi point is play 3 and part of surround set up - linked to a playbar linked to TV. If I connect to this play 3 will that keep the Google wifi and sonos in sync?At moment I'm having issues connecting at all to Google wifi so looks like factory reset and start from scratch is way ahead.Thanks David

10
J
1 year ago
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Giovypa83Contributor I
posted in Home theater

Dts Or Dolby Digital

Hi I own a Beam 1 Gen. + Sub Mini I wanted a technical opinion. When a file or something I'm watching on TV supports both DTS and Dolby Digital what is better to use? I tried but I don't notice a particular difference, also because since I have to fiddle with the remote control in various menus, the transition is not immediate. Thank you and see you thanks in advance for the help.

5
G
1 year ago
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spickfordContributor I
asked in Home theater

Remote Handset Support for Sky Glass with Sonos Beam Gen 1

I have set up my Sonos Beam Gen 1 with my Sky Glass TV, however initially the Volume Control failed to work with the Sonos Beam. I had to change my Sky Glass remote to IR and now the Volume Controls work, but not ideal. The buttons for Sky Glass do not respond 100% and have to point the remote at the TV. When will Sonos Beam support the Bluetooth connection of the Sky Glass Remote and does anyone know if it’s supported with the Sonos Beam Gen 2?

7
106rallye
1 year ago
T
TomeuContributor I
asked in Controllers and Music services

Separar un sistema en 2 casas

Hola! Tengo un sistema sonos que inicialmente se instaló todo en una misma casa… Ahora necesito separar 2 dispositivos que se queden en una y otros dos que se han trasladado a otra… pero no encuentro la manera de hacerlo… alguien sabe cómo?

1
J
1 year ago
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Gcurtis55Contributor I
posted in Speakers

I hate my sonos system

I have had my Sonos system for five years. Over that period it has gone from working properly 10% of the time I try to use it to now, about 75%. If I get another cannot find your system or reboot your router or move my speakers closer to my router message  l will scream. I have reinstalled at least 50 times . I fantasize about burning my speakers in a backyard fire and posting the video. Today is a perfect example. A nice quiet Sunday am and wanted to put on quiet classical piano with our coffee. We had the system playing holiday music yesterday, working fine.  Today, it cannot find my system/speakers.  I have a house with a very effective wireless router that reaches all corners of my home including my office in the furthest corner where I am on zoom calls via wireless all day long. My two speakers are, one, in the same room as my router and one in adjacent room. I am so done with this unreliable piece of ** *Moderator Note: Modified in accordance with the Community Code of Conduct.*

2
Airgetlam
1 year ago
S
SHPMusicContributor I
asked in Home theater

Using Port to Send Surround Signal to Amp

Can I use the Line In on a Sonos Port to send the rear surround L/R signal from my AVR (which has pre-outs for all channels) to a Sonos Amp wired to in-ceiling speakers behind my viewing area?  For context: I’m moving to a condo that is pre-wired for for in-ceiling speakers in areas that have a drop ceiling (including an area behind the living room which does NOT have a drop ceiling and cannot be wired for in-ceiling or in-wall speakers). The pre-wiring all runs to a utility closet in the back of the condo. I’ll be powering the in-ceiling speakers in the condo with Sonos Amps that’ll live in the utility closet. I’m also setting up my “HT” in the living room which will include a Marantz AVR wired to the LRC speakers, the LR surround speakers as well as the subwoofer.  I cannot run wires from the AVR to the in-ceiling speakers or back to the utility closet unfortunately.  It’d be great if I could run RCA cables out of the rear channel pre-outs on my Marantz AVR into a Sonos Port located

1
jgatie
1 year ago
W
WischulzContributor I
posted in Portable speakers

sonos roam is disconnected because of Access point

Why does my sonos roam is always disconnected when my phone changes of signal but is the same Wi-Fi?

2
controlav
1 year ago
R
RvA70Contributor I
asked in Speakers

Play 5 (gen1) stereo pairing through WLAN/wifi

Hi everyone,I'd like some advice on how best to connect two Play 5 (gen1) as a stereo pair in our garden house.This garden house has an Access Point (connected to our router via WLAN in our main house) that allows WLAN connection and wifi connection.Do I need to connect both speakers via a WLAN cable or can one speaker function as a router for the other speaker? What should I then do with the wifi on each speaker? 

1
Ken_Griffiths
1 year ago
U
Umb3Contributor I
posted in Portable speakers

Move Problem heeelllppp

Hello everyone!  I have a move, I always keep it in the charging base and it's already the second time I turn it on but it doesn't turn on, only the microphone light stays on.  Has anyone had the same problem as me?  do you know how to solve?  thanks in advance to whoever answers me.p.s. any key I press nothing happens. I can't turn it on or off  

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Ken_Griffiths
1 year ago
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JordiJordiContributor I
posted in Home theater

SUB OR BEAM ?

HelloI am owner of a new system of Sonos at my home.I bought set of :1 Five and 2 One SL I am not filling like its the best fit together with the TV and thinking what to do:I am debating what is the better product to improve my home theater experience debating about Sub Gen 3 \ Sub mini \ Beam.I connected the Five to the TV with AUX cable but I feel like its missing some quality on the way.I am sure that buying Sub will improve the experience and also Ray\ Beam that will connect with a better option like HDMI cable to the system.The thing is if there is anyway to connect wirelessly the TV with the FIVE and than i guess I will go for the SUB option.I have also APPLE TV but the airplay not working always the best (some applications not supporting and sometimes having delay)  ThanksJordi

2
J
1 year ago
K
KbdbContributor I
asked in Controllers and Music services

music selection ignored

Sonos devices not accepting selected music choice. Plays random tracks instead. 

4
K
1 year ago
J
Jimmi76Avid Contributor I
asked in Speakers

sound difference on play 5 2nd gen

Hi.I have a pair of play 5 2nd gen speakers and I seem to notice one speaker sounds more vocal than the other.The other sounds duller less treble.Im on Amazon music with ultra hd.Done all the trueplay etc.Is it normal? Atmos or something.Thanks

10
J
1 year ago
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StarbrandContributor I
posted in Home theater

sonos to tv

I can play music through my Sonos, but I can’t seem to get my TV to run through the speakers. It is an older system. Any ideas?

1
Ken_Griffiths
1 year ago
gianluca.gerla
gianluca.gerlaContributor II
asked in Components and Architectural

Delay issue with turntable, analogic amplifier, Sonos Port, other Sonos One

Hi there,I hope that will be clear at all. I’ve have some delay issue using a turntable connected to a Phono port In to an old Pioneer amplifier.This amplifier has it’s own analogic port to a copule of passive speakers. And the music is flowing nicely.I’ve connected also a Sonos Port to the Out port of this amplifier, because I’d like to play my vinyl trough my house, since I’ve a couple of Sonos ONE and one Sonos Beam.The setup is working correctly, but I have some milliseconds of delay when I want to play across the all speakers at the same time, between my “analogic” room where I have the amplifier and the passive speakers, and the digital rooms.This problem doesn’t not exists if I’m playing Spotify or other 3rd party digital services. My configuration is working like this:Pioneer amplifier Phono In: Turnatable CD IN: CD player Tuner IN: Sonos Port OUT Adapt / Tape 2 OUT: Sonos Port In Sonos Port In → To Adapt / Tape 2 OUT Out → To Tuner In System configuration: Sonos Port Li

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R
1 year ago
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DavePBContributor I
asked in Controllers and Music services

Queue not in use on Sonos App

I am using the Sonos app on my Ipad. When I try to access my Queue, it says “Not in Use”. I can’t seem to find a way to get access to the Queue, Any suggestions?

5
G
1 year ago
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Geez1Contributor I
asked in Controllers and Music services

group non-Airplay products enabled but not working

Hope someone can help - none of the other similar topics seemed to work for me.i have a play3 fully up to date and working fine through clunky S2 app. Purchased a oneSL for the next room, specifically so I could group them and play to both simultaneously via airplay. The One also works fine on its own via airplay.I can enable the “group non-airplay products” slider, but playback still only comes from the One. Note: in the Airplay selection menu on iOS, I don’t see any different group to choose for playback (should I?). It just says Dining Room, just like it does when the grouping option is disabled.i removed my 5ghz network so both are on the same 2.4 ssid. Both units are well within range of the router; extremely doubtful this is a network issue.And so I’m out of things to try at this point. Any suggestions would be welcome.thanks! 

6
Airgetlam
1 year ago
M
MPantsContributor I
posted in Home theater

Jackhammer / machine gun noise glitch AT FULL VOLUME on Beam 2

On the second day of purchasing the Beam Gen 2 (November 2022) we experienced the machine gun/jackhammer blast of INSANITY AT FULL VOLUME. Needless to say this scared the $%&@ out of us, the kids, and the cat. This happened two times, while streaming Apple Music and streaming Netflix. Comfort and confidence is diminished with this product.  I contacted support and they are sending a replacement right away.  A few technical details of our setup:Samsung Frame 43” TV AppleTV 4K Surround with two Play: 5 HDMI eARC connection

2
M
1 year ago
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Wfdeac23Contributor I
posted in Controllers and Music services

Niagara support?

I use Niagara launcher but the media widget controls do not work.  Does Sonos support proper media controls?  Every other media widget works fine.  This is from the Niagara support docs...  ask them if they can support transport controls & implement proper media sessions (e.g., you can share this Medium article).

2
buzz
1 year ago
K
Kit274Contributor I
asked in Speakers

Audio playback issues

New issue with the Sonos system today which is confusing me. Initially the system didn’t show in the app, so switched off the boost and disconnected from router. Switched back on and reconnected. The system then showed in app, set to play music from Apple Music. Music played on roam but not on my one even though it said it was playing in app. Went through the usual routine of switching off and on the effected “One”. Started playing - great but then tried to widen the group and each time same thing, showed in app as playing but no audio, switched off and on and unit starting playing. Played for a while and then dropped out - same issue system is boost, beam, 4 ones and a roam all running on S2 app latest version with 14.2 firmware on all units.  any ideas?? Bug in firmware??  as system played perfectly up until today.. 

1
buzz
1 year ago
Z
ZinniaContributor I
asked in Speakers

speaker came unplugged now not playing

One of my Sonos One speakers came unplugged and when I plugged it back in it no longer is paired. What do I do to get it paired with the other speaker again?

1
106rallye
1 year ago
M
mrparetContributor I
asked in Home theater

Inconsistent Atmos w/ Beam (Gen 2) and LG CX

Hi all, I am new to the Sonos community, and I’m hoping you can help me understand what I’m doing wrong. I recently purchased a Beam (Gen 2) and Sub Mini. Something I was looking forward to was Dolby Atmos, however my experience has been inconsistent. When I first setup the Beam, I played the intro sequence to Top Gun Maverick, and the Sonos app was correctly reporting Atmos (and it sounded great). After bouncing around several apps, including watching content without Atmos support, I’m having a hard time getting the Beam to resume Atmos when it’s available. For example, when attempting to watch Andor on Disney+, the output was labeled as Dolby Digital 5.1, when the content is labeled as having Dolby Atmos. The only way that I’ve been able to get the Beam to resume Atmos is to disconnect and reconnect the HDMI cable from the TV. Considering that I have gotten Atmos, I’m sure that the hardware itself isn’t the issue. I’m hopeful that this is a setting or other configuration issue somewh

3
M
1 year ago
C
ccpompdadContributor I
asked in Home theater

ARC connection issues

I have an ARC, 2 Sonos 1’s and a sub. Everything was working well until I turned my TV on the other morning. My Arc is not being recognized by the system. I have run the tests through the app and it does not connect. I tried a different HDMI cable and also went to another TV but it still doesn’t work. I can play music though the app as well as Spitify, but I can’t get my TV to see the ARC.  I am connected to the ARC HDMI port on the TV. Any Ideas?

3
C
1 year ago
T
tw17Contributor I
asked in Controllers and Music services

Sort Spotify Playlist by Recently Added in Sonos App

Is there a way to change the order of songs in spotify playlists as they appear in the sonos app?I’d like the newest added to appear at the top.I’ve seen similar requests on this community forum where the response has been to pass the feedback / request onto the development team. But those posts seem to be from 4 or 5 years ago.Any progress made on making this option available which I just can’t find?Cheers!

2
controlav
1 year ago
L
Len SimContributor I
asked in Components and Architectural

Does dual mono work?

re System 2 AMP why do both my speakers play nothing when I select dual mono mode, but both play in stereo 

3
L
1 year ago
F
FidelioContributor I
asked in Speakers

Connection to other rooms lost when using line-in at Play5

Hello,I am operating a Sonos S1 system with 10 speakers in 8 rooms. The music plays in party mode (i.e., all rooms connected). Everything works fine. I now added a turntable through the line-in of a Play5 (gen 1). Mostly, this works fine. However, often the sync between the rooms breaks down and the music only play on the two speakers and a bass booster that are connected to one pair in the room, in which the turntable is connected to one of the speaker. After a while, the other rooms pick up the music signal, but then loose it again.I wonder whether it is too much bandwidth for the Play5 to simultaneously SEND a signal from the turntable to the system and to RECEIVE a signal from the system. Would the set-up be more stable if I were to purchase a Sonos Port and feed the turntable signal into the system with it (obviously, I would prefer not having to do that, as it involves extra cost)? Is there a way to stabilize my system so that playing music coming from a turntable in multi-room m

5
F
1 year ago
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