I have same priblem

I hve the same problem! It seems that I cannot play my own music. I own the cd’s and put it on my Macbook Air.

I have tries several things to get my music library into Sonos, but it didn’t wordk!

This is a bd situation.

Did I miss something?

The problem for me started before the latest update, when I would get a message that some (such as the Beatles) was not “encoded” correctly. I’ve tried months for Sonos to fix this but just get vague response. I am so frustrated with Sonos and I may have to pull out the Sonos amps and replace my system. 

Thanks Orwell, I have been tearing my hair out trying to figure out why my 16,000 song music library on my iMac disconnected from Sonos. It won’t let me add it back because I don’t have a Apple Music monthly subscription as I also fully own my music files.

Is there any fix coming?

I’ve an open case that’s still unresolved but the tone of all communication thus far is very much that issues are isolated and not a systemic problem, so I’m not relying on anything happening soon.

If you have the later versions of Speakers that can sync with your iMac or iPhone using Airplay, then you can play your library on Apple Music and Airplay the speaker output to whichever bluetooth enabled speakers you want to, but if like me you have a mix of older and newer speakers, that doesn’t allow you to play everything as you would previously on ‘party mode’…

If you search Sonos on Trustpilot, you’ll see we are by no means alone, albeit that brings little consolation!

I have wired speakers connected to nine Sonos Amps. Each amp powers two sets of speakers.  So connecting to individual speakers is not possible. I need the Sonos universe to provide compatibility to my entire Apple library. Presently, only some songs / playlists from Apple play on Sonos,  and many do not. Very frustrating, especially since Sonos doesn’t seem to even acknowledge the problem. 

BTW, I pay for a subscription to Apple Music, so that should not be an obstacle. I can play my Apple music and playlists on Sonos, but certain songs won’t play. 

I have the same issue.  I have an Apple Music subscription but many of my playlists include songs from CDs I own and downloaded into Apple (back when it was iTunes via iTunes Match subscription)).  When I use Sonos, it skips these songs on my playlist.  They are grayed out.  I wonder if it has something to do with having to use “their” Apple Music App and my account login as opposed to Sonos accessing my Apple Music app??  Either way, Sonos for my speaker setup is with hindsight not a good idea as no way to play my own library (although all songs are in Apple Music).  Why won’t Sonos acknowledge this issue and fix it?  Huge hole in functionality and service.

After 6 weeks of intermittent emails and escalating support levels, I finally got a definitive answer from Sonos, which is that it is Apple and not Sonos that has blocked this access we all used to enjoy.

i have had this confirmed by Apple today and also separately by a specialist HiFi retailer who sold me my speakers.

Legally, why Apple believe they can block customers playing owned content this way, including songs paid for and downloaded from Apple…is beyond me, but I don’t think the EU or UK regulators/ competition commissions would see it as fair practice…

I’m now pursuing a complaint with Apple.

Sonos may not be the cause of the issue but their handling of it and robotic Customer Support that takes a tediously long time to go round in circles hardly reflects well on their corporation either.

Between the two corporations, I’m not feeling the love to say the least as a longstanding customer.

Aahhh.  Finally an answer that makes sense.  I was also wondering if it was some type of licensing issue, but if we can play those songs on a device, why does it matter if we play on a speaker?? I wonder if it has to do with Sonos (or Apple) requiring we use the Apple App in Sonos as opposed to tapping into the existing App on our devices.???  This limitation did not exist with the older Sonos App that just accessed my Apple App somehow.   I am happy to also issue an Apple Complaint if you want to post the information about where best to send.  Thank you for the clarity. 

I’m not sure if this is the case, but don’t you need an Apple iTunes ‘match’ (annual-only) subscription in place to play your own iCloud matched music on other 3rd-party devices? See these links…

• https://support.apple.com/en-us/108935
• https://www.imore.com/itunes-match
• https://www.makeuseof.com/what-is-itunes-match/

‘iTunes Match’ is mentioned in this Sonos Support link too…

https://support.sonos.com/en-us/article/missing-tracks-or-albums-in-sonos-music-library

Yes, I have both Apple Music and iTunes Match subscriptions.   That’s what I don’t understand.  How can they stop me from playing my own music that I essentially pay to sync with them? 

I completely agree with you.

I read through the Terms of Use for Apple Music and iCloud Music Library (I’m a lawyer) and didn’t see anything about them carving out our owned music.  They do have wiggle language regarding third party apps, which I presume is how they classify Sonos.  Here’s a link for feedback to Apple Music.  Not sure it will constitute a more formal complaint but it is something.

https://www.apple.com/feedback/apple-music.html

I don’t have iTunes Match - and why Apple still have anything branded iTunes years after migrating to Apple Music is only likely to create confusion amongst wider users?

My library has always been in the same place, I’ve never synced my library (and am I glad about that now!) and other than CDs burned onto my Mac, I’ve only ever purchased content from Apple, nobody else.

I keep returning to the same point that life was good until 6 weeks ago…but then a switch was flicked!!

I’ve sent my complaint initially to feedback@apple.com and also to media.help@apple.com though honestly I’m not holding out for a positive outcome…

More likely, I’ll take this opportunity (?) to update my speakers, ditch Sonos (who are not interested in lobbying Apple to see common sense) and just stream content to speakers through Airplay or direct from Spotify, whose interface and new content suggestions are much better than Apple for the genres I like.

Not ideal, but that’s planet earth in 2024 and continually swimming through treacle with too many consumer facing businesses where you can’t speak with anyone with actual control or authority gets tiring and is typically pointless.

iTunes Match has been around for years even before the Apple Music App on iOS - in the early days it allowed the early DRM protected purchases from Apple to be swapped out for DRM free copies and those could all be played then on your mobile phones and tablets. I recall swapping all my purchased music by deleting it locally on my PC (in iTunes) and then re-downloading it with an iTunes Match subscription in place and its since allowed my tracks to work everywhere, even on Sonos. I haven’t seen any recent changes to be perfectly honest - my music library seems to be okay.

Thanks for clarifying that Ken, good to know.

Same problem!!! I really feel let down by Sonos!!!!

I can’t play .mp3 files on Sonos from my mac either.