Get help and assistance with your Sonos system

Downloaded the latest version of the app (80.03.07). Using it on iPad. It won’t let me sign in. I try multiple times and it looks like it’s signed in, it shows my account up the top of the ‘account area’ but all other features such as ‘recently played’ tell me to sign in. I have signed out and back in multiple times. I can’t even change EQ settings for my products unless I’m signed in!! What the hell!? If there’s a sign in issue I can’t even control my own products I have paid $1000’s for? Absolute joke. I’ve turned Bluetooth on etc etc. everything is setup fine with relevant permissions. I am on the verge of selling all my Sonos products and going elsewhere because it has been years of technical glitches and issues. The Sonos sound is amazing but your apps and technical glitches are constantly letting the products down. Please fix. Also, while you’re at it, get rid of the annoying Bluetooth pop up when I start the app. I don’t always have Bluetooth on and use my system via wifi. I don

This morning my app won’t let me sign in.  If I fill in my details on the sign in page it simply takes me back to sign I. Page.  It’s as if it doesn’t recognize the sign in.  Won’t let me access my services either - Apple Music.  Help please.  this new app is truly awful!!  I’ve had nothing but trouble since the “upgrade”  

Hallo, ich habe meine S2 App für Updates gesperrt. Die neue App ist eher schlecht, was man so liest. Jetzt wurde meine S2 App gesperrt, also alle Funktionen deaktiviert. Ich muss ein Update machen um wieder irgendwas machen zu können. Lautsprecher und App wurden von mir nicht upgedatet. Finde es schon übel von außen meine app zu sperren. Sowas hatte ich noch nie. Ich kann mit der App jetzt rein garnichts mehr machen. So langsam frage ich mich, ob sonos noch ganz klar im Kopf ist, sry, aber das geht echt zu weit. Geht es noch jemandem so? Gibt es für Android noch alternative Lösungen?  Moderator Note - Translation by Google:Hello, I have blocked my S2 app for updates. The new app is rather bad, from what you read. Now my S2 app has been blocked, so all functions have been disabled. I have to do an update to be able to do anything again. I have not updated the speakers and app. I find it a bad idea to block my app from outside. I never had anything like that. I can't do anything with the

I authorize my Storytel account and it says "successful" or something in the browser, "go back to your Sonos app". There it says "Something went wrong, try again" but no matter how many times I try, I can't get it to work even though Storytel obviously authorized it. It worked before.I'm really disappointed in, an tired of, everything that doesn't work in this app. 

Hi - are you working on any further app updates?

I have been using Sonos app for two years without any issues in accessing my music services while connected to my Sonos Move. However, soon as i updated to the new App i lost ability to play Anghami service. I keep getting “something went wrong. Try again.” I tried everything to troubleshoot (downloading Sonos App to another device, deleting it, deleting Anghami service and re-authorizing it, and connecting to another network), but nothing worked. I still can’t use the Anghami app in Sonos App. Its bizarre because other services work just fine (youtube…) but not Anghami which is the only reason why i have been using Sonos App in the first place. Welcome any advice to resolve this issue. 

Hello,I’m thinking of buying Beam (Gen2) or Ray to connect with my TV, but how do I find out if my TV match with those products?RegardsHella

Good morning. I have just purchased an Era 100 speaker. My old system worked well from my PC... (on which I have all my CDs...). Do I have a way to control from my PC...with an application in French? Thank you very much for your help and advice. Kind regards, JMbonjour. Je viens d'acquèrir une enceinte Era 100. Mon ancien système fonctionnait bien depuis mon PC... (sur lequel j'ai tous mes cd...). Ai-je un moyen de piloter depuis mon PC ...avec une application en français ? Merci vraiment de votre aide et de vos conseils. Cordialement .JM

In BBC Sounds using new Sonos app, the list of subscribed programmes is truncated and I can't see all of my programmes. This is annoying as one of the programmes I access frequently is not showing. Please advise. Chris

Hi there, we have one Sonos system in our house but two of us want access on our individual phones. I have logged in on both phones with the same profile but I can’t seem to connect the second phone to the system. Is it possible to have two different phones running the same system in one household? 

I'm the proud owner of a system consisting of 2 venerable play: 1 and a move 2.We moved into a renovated but bicentennial house (thick walls, lots of wood) more or less at the same time as the upgrade. The network isn't great in the most remote areas of the house, but no problems with other devices and computers.Since then, use has been calamitous...it frequently happens that while the system is running, the application reports that no playback is in progress (on one or more devices)basic commands (volume, skip, play) are rarely executed the first time.Do you think these problems are due to a faulty network (easily solved with wifi mesh) or are you experiencing the same problems at the moment?Thanks :-)  

I am unable to add an existing system to the new Sonos app. Unable to activate accept.  Very frustrating 

I updated my primary speaker in my Living Room (main level) to the Five from the former Play 5. But still have two older Play 1 components on my second level. I also have 2 Roams in the grouping for music everywhere in my home and the mobile option. Major issues with the new app. I am considering replacing the older Play 1 speakers as this seems to be the incompatibility with the new app with my speaker groupings. Will the Era 100s work as the solution to get back to proper functionality for multilevel pairing with the new app? 

We have a full Sonos set up in our primary residence with multiple “older” Sonos devices.Sonos Play 1 Sonos Sound Bar Sonos connect amp for outdoor speakersWe are able to connect multiple iPhones from every member of the family so anyone can control the system while connected to WiFi. Works great.In our vacation house we just installed a new Sonos Beam Gen 2. Either my wife can connect her iPhone to the system or I can connect but not both. We are all on the same WiFi network as the Beam. When she connects it kicks me off. When I connect then she gets kicked off. Is anyone else experiencing this problem?

I see a lot of posts about the Sonos app missing features (compared to older versions), and some posts about App responsiveness, and general malfunction.  Here’s my experience on Android (this all used to work great before the update to the newer app earlier this year, I keep thinking it’s going to improve if I wait.)When I open the app it normally takes 5 to 30 seconds for the app to connect to my system Sometimes the app doesn’t connect to my systems at all (restarting might help) Sometimes the app only partially connects to my system (I can see streaming services, but can’t press any function buttons like play) When the app does finally connect, it is slow/sluggish Volume changes are slow or don’t respond Turning on and off different speakers in my system are slow or do not respond Selecting play for various music are slow or do not respond Changing to different tracks or albums is slow or does not respond Is there anything to do here?   Other than wait with “hopes and prayers” t

This is perhaps the most pathetic error message from Sonos.  

HiCan someone official confirm for certain what the frequency response range of these headphones is?Where would I find the specifications that include that, as this detail seems to have been omitted?

In the new Sonos app, when you navigate to Settings>Room with TV/Playbar, the TV Settings allowing you to connect remote and others only shows up some of the time. Products and Sound headings always show up but I have attempted to connect a TV remote only to not find the menu the next time I open the same app window. 

I have a Sony OLED 55 connected to a Sonos Beam, it has been functioning fine for months suddenly cannot find arc.. not sure if firmware update has broken connection.. I have switched off eARC and also tried turning on/ off Bravia sync. I have factory reset Beam, still no luck. Powered down everything then just connected beam only still nothing. Any assistance would be appreciated. 

I’ve had various Sonos devices for 10 years or more and loved them. The new app, though, renders them all useless. I can’t control any of them reliably and I struggle to find my music library. Fortunately, I still have my CDs, a player, amplifier and speakers. Time to get them hooked up again.

Hello, I went through setup and it looks to be all set and connected to my wifi. I can see it as a device on my wifi app as connected. when I open the app the device isn’t there? It just asks me to “update network” or set up new system. I’ve done this 3-4x. I’ve triple checked that I’m on same WiFi. 

Hello - I just picked up a Roam 2. I can connect via BT to my phone (Android Samsung Galaxy S21/Verizon) and it works fine. But, I can’t connect to the Roam in the Sonos app. I’ve unpaired, reset, etc., but no luck.Perhaps this is a clue: I have the same issue with my JBL BT headphones -- I can connect them via BT, but not at all through the JBL app. Both apps have permissions set to allow BT. Thoughts? TIA, Greg

I currently have an existing Sonos system in my home.  For the next couple of months, I will be staying at a second location.  I’m thinking of buying a new speaker to use in the new location, but then adding it to my existing home system when I leave the second location. Would this be possible to do?  I want to avoid bringing one of my existing speakers to the new location because the last time I tried it (several years ago), it was a cumbersome process.  

Arc + Sub 3 + 2 SL OnesJust above my head are two Klipsch in walls with 8” speakers + tweeters. Wiring is in place and tested by me. I want to upgrade my surrounds. I can buy a Sonos amp and connect the Klipsch speakers or purchase a pair of Era 100s. Or I can wait until fall and hope for a surround-improved Era 300. Or…?  I am interested in hearing opinions from those who have upgraded from the Ones, what paths were chosen and how the process worked out.

Since the updates I have two massive issues now, firstly I can only play one speaker at a time. I have 4 speakers in 4 rooms and we could all listen to whatever we wanted but now only one song can be played on one or if they are grouped together, I use Spotify, anyone have the same issue or know how to fix it? Second, playlists, you cannot edit playlists anymore (or at least I can't) I find the playlist so laggy now as well. I'm thinking of ditching the Sonos speakers as the updates have ruined them