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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27824 Topics
toyboy
toyboyChromatic Producer II
asked in Speakers
Replacing a roam battery

Just wondering if anyone has tried this.

870
toyboy
6 months ago
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DkrissContributor I
asked in Components and Architectural
sonos amps appear on seperate networks

I have multiple Sonos connect amps. All are Ethernet connected to my Eero routers. There are 4 Eero routers all on the same network and there are no wifi issues. Two of the amps do not show up on the app and often show up together but without the others. Right now on one iPhone I see 7 amps and on another iPhone I see 2. Sometime one or two others also go to a different network. The iPhones are on the same wifi network. Any suggestions how to get them all together? Update--i went on the Sonos web app and I see that I hace 4 systems.  i just want one system so that i can access all of my amps from a single phone.

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D
6 months ago
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Karol SrnecContributor I
posted in Controllers and Music services
Sleep timer in new Sonos app

I can't find a slip timer in the new Sonos app to turn off music playback.

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C
6 months ago
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gib814Contributor I
posted in Controllers and Music services
Cant connect to Radioplayer after last app update 7/5/24

Unable to connect to radioplayer after the last update, 7/5/24. Cant connect to the radioplayer website from sonos app but can access via laptop

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G
6 months ago
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SsebContributor I
posted in Controllers and Music services
New search not finding individual songs?

Helloi tried several times the “new search” in the app but I’m never getting individual song results. Whatever the search, the result is always Artists, Albums or Stations.Searching for song name is my main way of using the search so I always have to switch back to classic search to find them.Is that a known issue or “feature” of this new search ?I’m mainly using Apple Music.Attached are 2 example screenshots of the results of new search and classic search.. 

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W
6 months ago
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Jon ScattContributor I
posted in Controllers and Music services
Track Display Not Updating

Hello,I’ve noticed when using Apple Music through the Sonos app that the current song isn’t updating and it gets stuck  on the first track where the time says 0:00. Don’t know if anybody else is having the same issue. Thanks  

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U
6 months ago
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AntifonProdigy III
asked in Advanced setups
Linking two halves of a stereo pair via Ethernet

I think this question has been asked before - probably multiple times - but a search of the subject line didn’t find anything. I did however check to make sure I haven’t asked the question before…Is there anything to be gained by linking two halves of a stereo pair together with a crossover ethernet cable?Ok, I’ve asked it, and it looks stupid now it’s written down, but… the thinking is that one half of a stereo pair almost certainly gets sent the whole stereo signal via wifi - it just throws one half away.And of course the other half of a stereo pair needs the same amount of wifi bandwidth to get the other half of the stereo signal - and it throws the other half away.But if the two are linked together, one can send the data to the other via the wired network, thus halving the wifi bandwidth used.Yeah, I know - sounds unlikely, but I had to ask!

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6 months ago
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banooContributor I
asked in Controllers and Music services
local radio stations missing & poor sound when airplaying via iphone! does anyone know why Greatest hits radio UK not found on Sonos?

It has no search button within ‘location’ or ‘radio’ lists! 

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B
6 months ago
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AlphaPContributor I
asked in Controllers and Music services
lost in the new sonos app

Dear Sonos community, To my surprise I´ve just updates to the new sonos app and I cannot do much any more. My radio stations are more or less visible, but I cannot select them for example. Does someone know how to get the previous version back. The new one does not do what I want it to do and feels far from intuitive. Kind regards, Alpha

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6 months ago
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Chad003Contributor I
posted in Speakers
Sonos system is a nightmare

The Sonos system is awful. It is so unstable. It is causing issues with our internet too. I will definitely not recommend Sonos.  We spent over 100k for a system that is offline more than online. Sonos support has been unable to help. It is unrelated to our internet service provider.  Can anyone help???

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6 months ago
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sbodenContributor I
posted in Controllers and Music services
Where's my reindex functionality in the new app

I uploaded new mp3 files to my NAS, but I can’t apparantly reindex my music library anymore in the apps… I tried the android and ios app. I remember that in the past there was an option under system to update your library, but no longer.So how do I reindex my music library?

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6 months ago
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POG2023Avid Contributor I
asked in Controllers and Music services
Unable to Access Radio Stations

Using the New App I'm unable to access previously accessible radio stations, I now see "something went wrong" message and unable to access the station. Also intermittently shows "No product found" which clears after a few seconds.  

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P
6 months ago
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Axis2022Contributor I
asked in Components and Architectural
Sonos Amp Gen 2

I am adding a Amp gen 2 to my existing system it is an older amp that i am moving from another system. my system finds it okay and during the add process it says it needs a software update.  It has been updating for 24 hours and really hasn’t moved off of 80% for the last 8 hours?  any ideas?

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A
6 months ago
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JohnG666Enthusiast II
posted in Controllers and Music services
For Sonos Management - How Dare You Treat Customers Like This

How dare you do this to us. You put out a misleading and downright untrue advert declaring this new version is so great etc, you must have known how unfinished it is and what the reaction would be?I can’t work out if they are arrogant, ignorant, naive, uncaring or just downright dumb. To think you can get away with this is unbelievable. You already had an app that worked for most people most of the time and you’ve replaced it with something that is not even half finished and renders systems unfit for purpose.I feel sorry for the people on support who are suffering due to mismanagement. We as users are stressed and depressed so I dread to think what the people doing support are feeling having to deal with this pityful offering. 

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K
6 months ago
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Steviep3Avid Contributor I
asked in Controllers and Music services
Problem with switching services

Hi All,since new app installed I have a problem when switching from Amazon Service to saved or recent radio stations.Message comes up asSomething went wrong

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S
6 months ago
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IjewskyContributor I
asked in Controllers and Music services
app update issues

Just updated app now says system dosent have local area network access but the button is ticked in my iPhone settings- anyone know what’s going on or how I can fix it!? using play 1/3 and roam 

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I
6 months ago
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Samuel Robert HaugumContributor I
posted in Controllers and Music services
Iphone 14 pro

Iphone 14 pro refuses to connect with new app. Tried everything…. SONOS GET YOUR GRIP!

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S
6 months ago
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julien777Contributor I
asked in Home theater
sonos Amp with external sub and app update

HelloI have a sonos amp with an external sub (klipsh amplified).All was ok before the update, but with the new one i can not find were we can switch the sub on or off.Any idea ?

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J
6 months ago
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p51mustagContributor I
asked in Speakers
new app

New app I can not get the tv bar to join the rest of my speakers before I tun on tv click tv and it all worked now it don’t 

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P
6 months ago
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Dawntreader1Contributor I
posted in Portable speakers
At my wit’s end with Sonos

I have been a loyal customer of Sonos for years, mainly because I think the sound quality is great, and I love the idea of a whole home system. I am at my wits end though with the awful software that is constantly glitching and cutting out in whichever room I’m in.  I contacted support a while back and they suggested a mesh network might fix the problems.  It didn’t.  I was optimistic about the big new app update, but alas, the problems prevail.Aside from the home system, I have also owned a Sonos Roam, which has just about driven me mad.  I bought this to come in clutch when traveling or outdoors, but it never ever works when I need it. It is the guaranteed buz kill, because I will foolishly go to use it to keep a vibe going, and it literally will not turn on.  Or it will flash its red light that the battery is dead, even though it sat on a charger after the last use.  I then spend countless time trying to get it to “re-charge”, then connect to my Bluetooth, which is a maddening proce

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Ken_Griffiths
6 months ago
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clsportContributor I
asked in Advanced setups
CD output to Era 100

You’ll have to excuse me, I’m not great with technology at all. I have a Sonos Ray connected to my TV and am waiting for my new Era 100 to arrive as I wanted some extra output for the sound. I’m thinking of getting rid of my existing CD player (I still love my CDs, as well as stream music) and wanted to know if there was a good, small CD player I could purchase that would play out of my Era speaker (I don’t know if I could/should attach Ray soundbar). I’ve looked for hours but all that I read is very technical and even more confusing. Just a simple set-up, I’m assuming it would be over Wi-Fi or Bluetooth, I’d still like to play my CD collection, which is still expanding. TIA

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6 months ago
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BongobusContributor I
asked in Controllers and Music services
update freeze

new sonos Cannot get past update which automatically shows up and keeps coming up with sign in i say yes continue it flashes a screen then reverts back to software update  I cannot get past this re installed app and 

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B
6 months ago
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feh123Contributor I
asked in Controllers and Music services
Internet Radio via a url

This topic has been raised before (Dec 2023) but the answer there no longer works. I often use my Sonos system (Play5 2nd gen pair and a Sonos Boost) to play internet radio. I have used Radio.net, TuneIn and MyTunerRadio as Sonos Services. Over time all these have stopped streaming my radio urls! MyTunerRadio was working well but has now gone. TuneIn has not worked for me for a long time and the new TuneIn does not work either.I was wondering if anyone has found a fix for this. I have a Raspberry Pi running MoodeAudio - that works well with internet radios - has anyone tried connecting the output from that to Sonos. Has anyone tried VLC and airdrop to a Sonos uPNP server?Any thoughts much appreciated!

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6 months ago
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FILIBAOContributor II
posted in Controllers and Music services
CHE FIGURA DI MERDA!!!

Ho investito tempo e denaro nel corso degli anni per ottenere un sistema completo e affidabile. Purtroppo gli ultimi anni sono stati deludenti, come i nuovi prodotti proposti.L’azienda sta perdendo la guida e la filosofia iniziale, creando prodotti sempre più accattivanti, ma sempre più scadenti ed aggiornamenti volti a migliorare lapparenza piuttosto che le funzionalità!la mia delusione è totale e credo che rivenderò tutto il mio sistema di 10 componenti per trovare una nuova soluzione!Consiglio al CEO di cambiare mestiere o di fare un bagno di Umiltà! daltronde il successo da alla testa!!!SHAME ON YOU! I want my money back! Moderator Edit - Translation by Google:I have invested time and money over the years to obtain a complete and reliable system. Unfortunately, the last few years have been disappointing, as have the new products offered.The company is losing its initial guidance and philosophy, creating increasingly attractive, but increasingly shoddy products and updates aimed at

230
F
6 months ago
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AustelContributor I
asked in Speakers
after update Beam only play PCM unless I unplug and restart.

Following the recent update, when I turn my TV and Beam 2 on the app says I’m only receiving PCM 2, not Dolby plus etc.if I unplug the power and restart the Beam,  full Dolby sound is displayed.this issue was not present before the update to the app.I use a Sony Bravia tv from 2018 using Arc not eArc, plus Apple TV 4K and Manhattan t3r Freeview box.

410
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6 months ago
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