Get help and assistance with your Sonos system

El altavoz Move se ha quedado bloqueado y no funciona nada. He apreyado 5 segundos el boton de encendido/apagado y nada no funciona. Antes lo quite de la base.Que puedo hacer mas ? Moderator edit:Google Translate-The Move speaker is frozen and nothing works. I have pressed the on/off button for 5 seconds and nothing works. I removed it from the base first. What else can I do?

I have had a Beam for several years, I don't know how to tell which generation it is, and I just bought an Ace. I want to transfer the sound from the Beam to the Ace headphones, but I get a message that a compatible device cannot be found. The Beam works and is connected to WiFi

So I have a TV room as my main room with an Arc soundbar and a Left/Right set of speakers.   For music to play across the whole home in Spotify, I have 5 other rooms added in on the app.   I’ve had this setup for years working fine.  But just recently the grouped in rooms keep disappearing one or more times a day.  I’ll have “TV Room + 5” showing in Spotify (the 5 extra amps driving other rooms).  Then awhile later all 5 have been unchecked in the app and Spotify only shows “TV Room”.   Really annoying that my other rooms keep dropping out. Also, I have it setup with an Xbox to pickup the sound input from the Xbox vs the music system and for years that’s worked no problem.   About the same time every once in awhile, one or more times a day all of a sudden the sound just stops playing when watching tv on the Xbox and when I look at the app, its back to playing from a music source.Are these some of the bugs in the new app and are they going to be addressed?

Hi All -My new Ace headphones have gone through the updating on installation and seem to connect to Bluetooth devices but don’t show in the app and are not found when searched for as a new device.  This is the same in the Android and Mac apps.Any ideas please?Thanks,Ian.

MUSIC CUE IS EMPTY Error  on Android Phone Samsung S21 using S2 Controllerall has been working fine until recently then it changed just Prior to this I was not able to change music sources on phone SONOS APPthe music notes  icon were missing on main page Meanwhile my laptop SONOS App every function is working correctly I already deleted the Android phone APP and reloaded it  any suggestions??   

Brand new Beam been working great now won’t show up. Play 3 worked for a while then wouldn’t group now won’t show up. Both will go through learn process but won’t finish. 

Hey… I was looking for another headphone stand for my new Sonos Ace. The one I already have is occupied by my Dali IO4 headphones. That stand is a „just mobile“ one and I really like it for the Dali, but for Ace… hmm… never thought a stand could look such different with other headphones. So I started to look around on the net and after two hours I was completely gaga. 😂There‘s a lot of low budget plastic to be found or some really expensive overkill stuff. After all I was happy to find a stand at our local second hand market (in Germany we call it „Flohmarkt“) for 10€ that was like new. With Google lens I found out it probably came from AliExpress and is 25€ new. Full of metal with a silikon top and really well crafted. So I‘m curious what you think about storing Ace and how your solutions look like. 😎I‘m starting with some photos showing Ace on the two stands I mentioned above.   

Over the past couple of months the lowest volume isn’t the lowest. What I mean is, in the past, i could go from 0 to 1 and it was fine. Now if I go down to 0 and then bump up the volume just one time on the Beam it shows 4 or 5 on the app. If I manually toggle in the app to 1, 2, or 3, there is no sound till i get to 4 or 5. Is anyone else having this issue? Has there been a fix yet?

Like many affected users, I lost a lot of functionality with the release of the ‘new improved’ app on iOS, including local music library search. This did reappear with a recent update but has now, sadly disappeared once more. Has anyone else experienced this? Has this function been removed again, or is this a fault. Any ideas on how to reinstate local music library search?

I can’t access my folders in my music library as it is hidden by the new search bar! Big problem. Help! Here is a screen shot! Even when I scroll up and reveal as much as possible it still won’t click on it   

Malgré plusieurs tentatives et en suivaant scrupuleusement les instructions, ma bibliothéque musicale n’apparit toujours pas. Aucun message, aucun avertissement . Tout à disparu depuis version S2. 

If two are watching the same TV show….. One with the Sonos Ace one listening on Sonos Arc/sub and rear speakers…… does the ace cut out the sound so the person without the headphones cannot hear or control the sound in the traditional way? 

Tengo el sistema soround de sonos, mi equipo es un Arc, 2 Era 300 y 1 sub mini, todo funcionaba perfecto pero por alguna razon se desconecto mi sub mini y no he podido conectarlo de nuevo.ya reinicie a valores de fabrica el sub desinstale la aplicacion y volvi a instalarla cambie de router reinicie la app renombre el nombre de mi sistema reinicie todo.Con los otros equipos no tengo ningun problema, los reconocen facilmente y se conectan de manera normal. El sub mini lo reconoce el sistema, me genera el pin, sale el reconomiento como palomita, y ya despues no pasa a la siguiente etapa. Lo he dejado como 2 horas y nada. Lo he intentado muchas ocasiones y no logro conectarlo.NECESITO AYUDA. Moderator edit:Google Translate-I have the Sonos sound system, my equipment is an Arc, 2 Era 300 and 1 sub mini, everything worked perfectly but for some reason my sub mini disconnected and I have not been able to connect it again.I have already reset the sub to factory settings I uninstalled the appli

Is Sonos doing anything to fix the issues with the bad update?  I'm still having nothing but problems with it not recognizing the network to playing music from any provider due to it not even loading to my screen and if I can play anything there are volume issues with multiple speakers.  

HAVE I JUMPED THE GUN???????? I just received my Ace headphones which I have been waiting for for 4 years!! One feature I bought them on the back of was the fact that you can pick up from the soundbar. I have been trying to do it for hours and just seen it only works with Arc? Is this true anyone know? I am returning if this is the case Thanks for any answers / help in advance 

Changing my Wi-Fi required a complete reinstall of the systems. Using the new S2 app, this completely failed.I have the following hardware:1xArc2xone (gen 2)  - surround1xsub (gen 1) I reset all to factory settings. Only arc plugged in initially.  open appAdd arc. This worked. Plug in two One’s and put them in reset mode (green slow flash)  In app go to settings > room > add surround > add surround (from popup) = instant “no devices found”dead end  swear  repeat with same result  I can’t see the debug logs from the app.Call support to be told there is an 80 minute wait, at 17:00 on a Friday  when they close at 18:00post here  any ideas?   

Dear Patrick Spence,Your Sonos products are crap.I did some research to find the best Bluetooth speaker, for my needs, so I purchased a Sonos Roam, bad decision.My Sonos music library is loaded onto my computer and I used to play my songs from that. As that's where I store my music. It used to be good up until the May update…………. then things got crap, but hey lets get a two year old to write the code, or even better get the opposition to write it.Now in order to have a Sonos product you must have a mobile phone to set it up, now nothing is connected to my speaker, either by phone or computer. But I can connect to the Sonos Tune In…………...Yesterday is was connected after about 45 minutes to Sonos via “Chat” he did nothing but it magically connected, but yesterday afternoon it connected multiple times, I tried again last night and again today but you guessed it, not connecting. It seems that it only connects when you wait for ages on the Sonos help line and have their “ Help Desk” do noth

Neither Apple stations or Amazon (prime) stations will “stick” when setting up an alarm, whether new or edited. “Selected content is no longer available” will cancel out the alarm set-up. My system, both software and firmware version is up to date. Rules have been followed to the letter re. launching app twice with forced quit in between. However, radio stations I have added outside of subscription services do function as expected and “stick” to the alarm setting and play as expected. Is this a fix we are still waiting for after the ill-fated launch of the new, ugly app?

Multiple speakers are unusable  and won’t play.volume bar shows nothing 

I thought upgrading to the Beam Gen 2 would allow me to change the audit output on my Samsung to Dolby Digital+ for Atmos, but it’s still greyed out. Anybody have any solution?

I have a Sonos one speaker directly plugged into my router via Cat 5 Ethernet cable.  The speaker is about 100 feet away from my router. But is hard wired in.  Sometimes my speaker will play all day long, sometimes the speaker will play for 30 seconds.  The Ethernet cable is good.  I have done a factory reset in the speaker.  Why do I have so much trouble using this speaker?  Do I need to set it up as a group?  I have had issues with this forever now and can’t seem to figure out what the issue is.  Please help!!

HiHave just tried to reconfigure my SONOS setup after the app upgrade (on iphone).  I’m having a major issue with adding my Play:1s which I have been using in a surround sound config with sub and playbar.  I have done factory reset a few times, the app seems to find the Play:1s ok but when I go into set up, the speakers are nowhere to be found and I have to go through the whole process again, to achieve the same result ie no Play:1s are found.  What have I missed? Playbar and sub are fine - had no issues before the upgrade. Thanks

My Roam keeps dropping out of the group when playing with my other Sonos products in my system/network. 

ERA 100 is my first Sonos equipment. I attempted to set it up using the SONOS app on my iPhone. The set up went through smoothly. But at the end, I got this message: “Your Era 100 has been added but may not appear in your System. If so, unplug the power cord and plug it back in to finish setup from System Settings”. I followed these instructions, but my Era 100 did not show up in the systemI have repeated this step several times by factory resetting the Era 100 and trying again. It does not work.Any idea to resolve this issue will be very much appreciated.

I am trying to connect my Move 2 to my tv but am having issues.  I have an optical cable that goes into the back of my tv, and the other end has a toslink plug.  I know I need an adapter to plug into the Move 2, but I can’t seem to find what I need.  Can someone help me understand what adapter I need in this situation? Thank You