Get help and assistance with your Sonos system

I have three different Sonos setups at different locations that used to work with just one phone and one app - and the old app would automatically switch between the different systems.The new app broke this. The new app appears to no longer support multiple physically separate Sonos systems on separate networks that are all linked to the same user ID/controller.I tried to reset the devices at my office and re-add them, but that made matters worse. I now get “there was a problem linking ... to your account” and the speakers appear to be just bricks. Even after a total reset, I cannot re-add the speakers at all.This may be the most incompetent consumer technology company in the history of mankind.

Detected my Beam but cannot add into my network. I have factory reset the beam but it still does not work. However it can detect my sub and add into my network.

Before the upgrade I could connect to my Sirius app for music selection. After the upgrade I cannot connect to Sirius. Is this being corrected in a future update?.

I have a Sonos Flare speaker which my iPad will connect to (via Bluetooth) without any issues.However I cannot get it to work with my iPhone. My phone can’t seem to see the speaker. Any ideas?My phone connects fine to the bluetooth devices

Is there any device i can connect my Sony PHA3 balance output to Sonos Roam USB C?Moderator edit: corrected typos

I’ve been having a pretty frustrating time trying to set up my Sonos system these past few weeks. It works for a bit and then things seem to disconnect and I end up having to reset everything and go through the entire drawn out setup process again and again. I have a Sonos Arc Sl, a pair of 100’s and a sub Gen 2. I know the arc set up isn’t designed for projectors but when it works it’s amazing. My projector has a eARC port but for whatever reason my Sonos arc won’t recognize it and fails to output Dolby Atmos. After buying a new highspeed hdmi cable and trying other things to fix the issue I decided to just bit the bullet and buy an HD Fury Arcana to resolve it. After installing the Arcana the everything was working for a few days, I was able to get Dolby Atmos and Dolby Vision and my Apple TV remote was able to control volume of the arc. Yesterday the system decided stop letting my Siri Remote control volume of the system. I tried messing around with a few setting and some quick rese

I bought the twin pack of ace so my wife and I could watch a movie together without disturbing the house. Not supported. If you have this use case you don’t need two pair. 

New home addition completed. I have a mounted TV, connected to a Sonos Amp behind it (in the wall) and it’s connected to 2 in-ceiling NON-Sonos speakers on either side of TV.I am playing music through the speakers and at other times TV through speakers. It’s a large room though, and if I want to have MUSIC extend to opposite side of room without cranking volume, I assume I can add other Sonos speakers (Era 100) to opposite side of room. Can I use same speakers in a surround-sound setup for when watching TV?  Will they function as surround sound even though front speakers are not Sonos (but are connected to Amp)? Can I use Truplay to set up?  thank you.

My Sonos set up (Arc, Sub, several One speakers) always appear as temporary audio output - see Family Room. How can I make them default? I have to update this setting every single time I turn my TV on :(My Apple TV is HD 4th Generation, if that matters.Thank you!   

I get various error codes: 30, 1000, blah blah.  It’s all nonsense.I spent 3.5 hours on the phone with two different Support people, over two different sessions, only to have the second guy tell me at the end of 2 hours that I am hitting a KNOWN issue/bug with THEIR system, and that they will email me when it’s fixed.The next day (4 days ago) Level 2 Support sends me a “try these things” email -- all of which was already tried.  The email references my case number, so it’s as if they never read the case.Factory resets were tried.  Connecting the Play:1 to wifi and ethernet cable were tried. Uploaded multiple sets of diagnostics.I replied to that email, asking when their issue would be fixed… still no reply 4 days later. Looks like the Sonos platform is not what it used to be.I’ve had issues in the past, and always received excellent support, but that was a few years ago.Seems those days are gone... 

When will the ability to downgrade software be restored to the S1 app?  I just purchased a Move speaker because it was supposed to be compatible with the S1 app and my older Sonos speakers, but in order to make it compatible, it needs a software downgrade.  The latest version of S1 removed this feature.  When will the app be updated to have that feature restored?  Thank you.

Anyone else able to get the Sonos app to show Dolby Atmos while streaming on Prime Video? I always get PCM 5.1, don’t have this issue on any other streaming service. 

Hi I will arrive tomorrow the sub Mini. I have Beam 2 and a pair of Era 100 setting as sorround.once I connect the mini sub do I have to redo the trueplay or can I leave the one I did 5 days ago when I activated the Era 100?Thanks. Andrea

Hi, can the sonos amp connect to Sonos ERA 100 and Sonos Sub and in this way be the “interface” between my tv and the mentioned speakers?The background for my question is that I plan to connect a AMP to my tv via eARC HDMI and use two ERA 100 as front speakers plus connect a sub. The speakers should all connect wireless to the amp. Is the described setup feasible? best regards 

I have 2 speakers on a Sonos amp. Can I pair the amp with a Sonos 1? Also, can I pair a Sonos Move to them as well? 

Hi, I am unable to connect Beam gen 2 to my lg tv HDMI ARC (TV model OLED65CS3VA ). The error message is ARC Mode not connected.I unpluged the TV and Beam from power for a couple of minutes, pluged them both back and again did the TV Setup on the sonos app bul still the same error.Thanks 

So check this out. I wasted the better part of this last weekend troubleshooting our Sonos speakers at home. Good times. Honestly all of the thousands of $$$ spent on these things…  was so close to all winding up in the dumpster/landfill.  I recently upgraded our home network to Ubiquiti from a Chinese mesh platform. Generally works about 1000% better, but with the mesh we had the option of putting a puck near these speakers and connecting with a LAN cable. Now we are 100% wireless. I followed all of the provided steps to remedy, but no matter what I tried devices would not add back to the system even after a factory reset.  Until I realized that one old play:1 was connected with ethernet. Once I pullled the cable out of that guy everything was fine… minus some minor issues. My question is now “why the hell is this a problem?” They were still all on the same network and I would like to be able to hard wire some devices to reduce the number of wireless clients for performance reasons, b

Hi Alli have successfully replace my battery on my Roam.  The glued on end caps don’t seem to be as tight after reassembly.  Any recommendations on replacement adhesives to make the end caps tight to the chassis again? Thanks

Buenas tardes. Es normal que la Sonos Arc, al rato de ver una película, se desconecte de la TV, y se oiga la TV por los altavoces internos? La TV es una LG (Oled 55CX6LA).La conexión de la Arc a la TV es por HDMI 2 (Arc), cable HDMI HD 8K. Moderator edit:Google Translate- Good afternoon. Is it normal that the Sonos Arc, after watching a movie, disconnects from the TV, and the TV can be heard through the internal speakers? The TV is an LG (Oled 55CX6LA).The connection of the Arc to the TV is via HDMI 2 (Arc), HDMI HD 8K cable.

Hello everyone,Since switching to the new version of the application, I no longer see my music library hosted on my Synology NAS. I know that I am on my network, since I can listen to music from the history, but impossible to navigate, no more search button (apart from the one that suggests searching through services that I don't have and don't want).Should I add sharing through a service addition (I saw a Plex service, I expected to find a Synology SMB Share service or something similar but nothing)? Thank you in advance for your answers.

Just this weekend, my sonos has stopped playing nice with amazon music. Has worked fine for 3 years and now plays for half a song and audio stops. App shows song still playing. Spent hours talking to sonos and sky and no further along. Sonos saying its router settings, sky saying I cant change the router settings on sky max hub. Sonos radio working fine, so I can't see how it's the router or network.Anyone else having issues with amazon music?

2 x Era 300, internet connection via ethernet.Symptom: constant interruption of playlists, albums and artists in AM via Sonos.Solution that worked for me: changing the DNS server address from the address of the internet provider (Vectra Poland) to the DNS address 0.0.0.0 in the router.My problems with AM are finally over and I can enjoy Dolby Atmos sound after 2 months of playing with the internet connection, Sonos app, internet provider, etc.Maybe this solution will be helpful to someone.

I read the whole thing: charge ithold the button on the back for 12-15 seconds This doesn’t work.  When I am charging it, the orange light is indicated on the front of the speaker

Why is the system not visible in the app when connected to Bluetooth? I use the system in a boat and do not have WiFi. I can play music but I cannot use the Sonos app. Poor design or is it just me? 

Trying to change name of era 100 speaker after moving