It keeps showing no selection is available, anyone still having this issue?
Best answer by danwooller
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Userlevel 7
+18
Hi
I am listening to YouTube music as I write this, so no issues here.
I recommend you open the Sonos app and go to Settings » Services & Voice » YouTube Music » Remove Account. Once done, add the service once more from Settings » Services & Voice » Add a service » YouTube Music.
If this doesn’t help, or if you have trouble adding YouTube Music again, please switch your router off for at least 30 seconds, and try again a minute or two after WiFi returns.
Failing that, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
I hope this helps.
I tried all these steps and still having this problem. And the tech support team is not helpful as well, asked me to listen to radio instead… my YouTube music is working fine on my TV though..
Userlevel 7
+18
Hi
I don’t know exactly what was said to you, but testing an alternative source of music is certainly a good step to try - it lets us know if the issue is more likely to be local or not. Does radio play without issue?
Looking at your case notes now, however, it seems you have changed location - if you have moved to a country where YouTube Music is unavailable. then it stands to reason that you are unable to play it.
This thread may be of help (ignore that it’s for Google Assistant):
I hope this helps.
Hi Corry,
yes I tried that too, changing my profile to the new country, and it doesn’t work as well. Will Sonos be able to see what’s the error at the back end? Simply showing no selection are available as the result doesn’t help in identifying the issue.
Userlevel 7
+22
Hi Corry,
yes I tried that too, changing my profile to the new country, and it doesn’t work as well. Will Sonos be able to see what’s the error at the back end? Simply showing no selection are available as the result doesn’t help in identifying the issue.
After changing the country on your account it can take up to 24 hrs to take affect, try again later.
Userlevel 7
+18
Hi
The logs should indeed indicate what is going wrong, but as
I have this issue as well.
Has worked fine forever.
Last couple of days says “unable to play <song name> - cannot connect to youtube music” for a few songs before giving up.
This means it’s getting the playlist from youtube, but can’t start the stream. I’d say this was a google problem, but the app on my pixel plays just fine.
Seems to be a youtube premium issue, I can play music with a freebie account.
Userlevel 7
+18
Hi
Premium will play at a higher bitrate than Free and will therefore need more from the network - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
Also, I’ve been playing YouTube Premium all day without issue, so the issue is more likely to be local.
I hope this helps.
Hi
Premium will play at a higher bitrate than Free and will therefore need more from the network - I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.
Also, I’ve been playing YouTube Premium all day without issue, so the issue is more likely to be local.
I hope this helps.
Thanks for this, I’ve been on the phone with Google and their suggestion was to press the feedback button. I’ll get in touch.
Well, I think I’ve worked it out, either Sonos or Google are blocking my VPN provider. Changed the DHCP server to bypass the VPN and rebooted Sonos and it worked. Changed it back and reconnected the VPN to get a different IP address and it works.
Thanks
Userlevel 7
+18
Hi
Good to hear that you found an answer, and thanks for updating the thread!
I guess that might be why Sonos do not support the use of VPNs? Having said that, a VPN configured on the router should have a much better chance than once exclusive to client devices. That it didn’t suggests the servers you are connecting to are checking and choosing to deny service.
Hi
Good to hear that you found an answer, and thanks for updating the thread!
I guess that might be why Sonos do not support the use of VPNs? Having said that, a VPN configured on the router should have a much better chance than once exclusive to client devices. That it didn’t suggests the servers you are connecting to are checking and choosing to deny service.
If you’re not paying, you’re the product.
I’m paying so I’m not going to be the product as well. Using a VPN helps in that goal as does using PiHole to block analytics traffic. Have been using both Sonos and Google for years with both PiHole and a VPN, this is the first time I’ve had an issue
Thanks again
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