Odd. Have you checked your account at Www.sonos.com to make sure it has your address setup properly? If it does, I suspect you’ll need to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

If it doesn’t, I think it can take up to 24 hours for that data to filter through, once corrected. I have no idea why that’s the case, though. 

I’d also be tempted to reboot the router, and check for any potential port blocking software (virus protection/VPN/Work profiles). 

One more suggestion…rather than doing a search, click on the ‘music’ button at the top of that page, and see if it shows up in the list. Or try the capital M in music (although that really shouldn’t be the issue). 

Thanks Bruce, tried capital M and the drop down option, neither work. I’ve checked my address and I’m in the UK. When you suggest rebooting the router do you mean just simply turning it off and then on again? If so tried that as well! I’ll have to give the support guys a shout. 

Interesting. Was worth a shot, in any case. And yes, that’s what I meant by rebooting the router, so beyond calling in, I’m stumped. Please report back when Support gets it straightened out, I’d love to know what the issue was. 

Tried support today, talked to AI who covered the same things I’ve already done, then when I got through to an actual person there was too many people in the queue so got thinned out. I’ll try again another time.