Get help and assistance with your Sonos system

I have two Sonos One SL together with the S1 app that was working well. Haven’t really been using them for a while but should today and was prompted to see if it was compatible with s2 upgrade (or something like that), the app checked, and prompted me to download, it also informed me that I wouldn’t be able to go back, I clicked and was taken to the Sonos App (Note: Sonos, not S2) in App Store, installed it, opened it, and choose (in the following order):“Connect to existing system”, it scans wifi and I get an “This system is only compatible with Sonos S1 Controller”. “Add speaker...”, it scans but doesn’t find anything…Now to the bonus: My S1 seems to have a connection with both speakers, but I can’t get any sound.What to do? Factory reset?Best,Mikael

Hi there, I have a set up with 4 Era 100’s and one mini sub. now I bought 4 Ikea bookshelf Symfonisks and successfully set two up in one room as a stereo pair. However the other two just will not connect. It says they are connected when I install them but they don’t showup on System settings (and yes I unplugged and replugged) and interestingly they never connected to the wifi during set up so I’ve factory reset both of themmultiple times but to no avail. I’m certain it’s not a wifi or connectivity issue.the two that won’t set up are going in a separate room to other speakers. has anyone had a similar problem? 

Updates repeatedly fail. Individual speakers require repeated factory resets. Don’t buy SONOS if you want to take it to your vacation home for a few days. Setup is extremely painful and time consuming.

I cannot add BBC Sounds to my content services.I found my address was set to Norway (an issue in itself) and corrected it. No joy, I removed the app, restarted my phone and reinstalled the app. No joy, I have no problem finding a place to add the service - there seem to be several of them - it simply is never listed.Maybe the only solution is to deleted my entire Sonos profile and start over with a different email address - maybe one of my ,co,uk ones. But, I shouldn’t have to do that!

I have a Sonos ARC with two era 300 serving as rear speakers paired with the Sonos sub 3 and this is connected via an e-arc to a hiicence TV that supports Dolby Atmos, HDR 10 and 4K however even when I play content from the various streaming services, such as Netflix, Amazon prime Apple that has Dolby Atmos , and also some media that I have downloaded through this system, it does not give me a Dolby Atmos symbol on the Sonos app. It shows PCM 2.0 and I don’t think I’m getting the output although on my TV it flashes for about two seconds saying Dolby Atmos is anybody else seeing this and can help

Hi all,We have a Sonos Playbar and recently purchased a new Samsung TV (Samsung UE65DU7100 (2024)).The TV has 3x 2.1 HDMI ports, one of those being eARC, but no optical port. I’ve double checked this with Samsung who have confirmed no optical port exists for this 2024 model TV (we are in the UK). The issue of course being that the Playbar only has an optical connection. Is anyone aware of a decent adapter or technology that exists to somehow be able to use our Playbar as the TV output? I appreciate Sonos don’t sell anything for it, but I can’t figure out whether technology exists elsewhere (Amazon etc) to make this work. Unfortunately we can’t change either piece of technology as both returns periods have expired.Thanks in advance all.

When I launch the sonos app I get the message no products found. After this I did a network update for each product. Still no response from the app. What can I do about this?

Yesterday I  downloaded Macbook 15.0.1 to my macbook and now the sonos sound bar cannot be connectd to tv output.  Any ides,  It was fine before downloading this latest version.

Factory reset my ROAM and connected it to network but whenever I try to add it get errors message “not able to connect, try again later’  

With my Sonos1 network whenever I play a soundtrack, tracks play for a minute or so then skip. Why? How can I fix ?

I have two pairs of in-wall Sonance Architectural Speakers wired to an Amp. I have had no difficulty in the past detecting them. There are no other Speakers wired to the Amp. The detect function no longer works. Is it possible th as that I have mixed up the polarity of the cables?

Hardware update this morning. Some but not all EQ related settings changed as far as I can tell. Nothing for the Ace.Anybody have ideas what's addressed this time?

The queuing system for the new Sonos App works on my iphone and Ipad but not on my Laptop. I can add songs but cannot change the order. The 3 horizontal lines to grab the song and move it up/down are not there. When trying to do this a red circle with a diagonal line appears. Any ideas to resolve? 

Allowed the Sonos tech to take control of my computer for about an hour or so.  He could not get my local library back.  I managed to fix it myself after the May update wrecked all access to my library.  Then the last update wrecked it again and even the Sonos tech cannot get it back.  So my system is now useless. Yet - I don’t see a lot of comments about this…..? Maybe I should try another teck at Sonos? 

Can you play Sonos headphones and Sonos speakers simultaneously? If so, which set up is best? 

When I try to add any of the categories from my local library to my app home screen, I receive a ‘Something went wrong’ message.For example, I select my music library, then artists, then click on the three dots top-right and select ‘Pin collection to home’. I get an error.The same happens for any category such as artists, genres, or folders.I am using the latest app and firmware, and iOS 18.0.1 on an iPhone and iPad.Do others see the same error? It is 100% consistent for me.Thanks

I can’t connect my Sonos S1 system with my New IPad 6. My Sonos S1 system works fine with my old IPad, with my two computers and with my cel phone Android. The only difference I see is in the settings of my new IPad, my Id user of Sonos doesn’t appear while this id user appears on all my other devices. I have tried EVERYTHING Sonos recommends and nothing works. How can I make the id user appear in my apps IPad settings of Sonos. Thanks 

Weird question, I know. I’m considering getting rid of my “traditional” 5.1 surround system after being blown away by a friend's Sonos Arc Soundbar and Era 300 set upHowever, my living area has a glass lantern (window) in the ceiling, which sits right above the space right in between where the soundbar will sit and the rear speakers. The glass lantern is pitched up and has 4 sides, meaning that the sound from the upfiring tweeters will hit some flat ceiling area, as well as 4 different faces of the lantern surface, before bouncing its way back down to earth.My concern is that this will be too complex a set of surfaces for the software to deal with and I’ll find the Spatial Audio to be awful in my room set up.Does anyone have any experience of a similar set up, or can speak with confidence on what the expected results would likely be?Any thoughts appreciated!

Hi everyone.  Can anyone tell me when the 80.10.06 Android update will be out. I know some of you already have it, but nothing here in Southern Italy (Calabria) yet. Many thanks for your help 😃

Hi, I recently purchased a pair of Eras 100 speakers. When installing, I was impatient and responded yes to “install on all devices on network.” Big mistake, as I work from home. A week later, I couldn’t log onto a work server. After digging and digging, our technical support mgr asked “what is Sonos?”.  Apparently Sonos used the IP address of this server. I had to unplug the speakers (I do not know where he saw these speakers but he dug deep).   I would like to remove Sonos and any mention of it completely from my work laptop (Windows) and would appreciate suggestions on how to do so.I have the Sonos app on my iphone.Thank you in advance.Lori

I have replaced my standard Sky broadband router with an ASUS RT-AX58U and everything works fine apart from the Sonos Play1 and Play3 which will not connect.  When I plug the Sky router back in and run the Sonos setup everything works again.Is there a compatibility issue between Sonos and the ASUS router or are there particular steps I should be taking?

Can someone please help? tThere was an update on Sonos app , 3 days ago. and its not appearing on my play store. i have uninstalled and reinstalled app. Still no update , I have galaxy s23, not sure why there is no update in play store .  

I’ve just tried to use Sonos but the app has gone back to the September version on both my phone and tablet(Android)  I have reinstalled but still on version 80.09.04 and my music library has disappeared. I have the latest software installed on both devices.This is so frustrating. Any ideas before I bin Sonos for good?

I have been meaning to get the Sonos era 300 pair, for my living and entertaining area. The intention is to use the pair and a sub as a speaker system for parties and hosting majorly, I also have a separate TV area where I can shift the era’s as surrounds whenever required.Now, I have two options for placement, attaching design drawings for the same below, since the entertaining area doesn't have too many walls, I am struggling a bit with the placement. I will also buy a sub to give the era's more oomph when throwing parties.It would be a great help to get some opinions before finalising the drawing with my designer.I am also attaching a third drawing which gives area specifications, it's an L-shaped room that is 30 ft x 11 ft 6 in (if only including the entertainment area) the living area extends in that L shape adding another 11 ftPSI will be wall-mounting both speakers. I have a few questions regarding the same - I am more inclined towards the second placement since in the first pla

Hi there I have just moved my beam in to the conservatory but I can’t seem to get it to work. The TV out there is a JVC model LT-32C461. Can someone help. Is my TV too old to be compatible?