Get help and assistance with your Sonos system

Hi, My Sonos One SL suddenly got disconnected from the system last week.I have had It connected over the last 3 years without any problem.Now, I am not able to reconnect it again and I feel like I have tried everything.I am getting different error codes and messages about ethernet cable, wrong password, too far away from the router or adjust the router settings.Since I have a pair, both bought the same time, this doesnæt make much sense. The one that is still connected and working has no issues at all, they are standing in the same room.I thought adding It with an ethernet cable should work, but It doesnt.I have also read something about It must be downgraded to S1 since my app is S2. But I am not sure if these speakers came with S1 or S2 software/hardware. Regards

i have  sonos Play5 and the bridge no longer works so i am unable to connect to both my speakers.   Is there a replacement for the bridge that would allow me to use the app to play music again.

Hi anybody noticed sound on Amazon music not as good after latest update? Sounds less clear more bassy.Going to do another trueplay see if that helps.

Ho appena acquistato un tv LG e non riesco ad abbinare i due Sonos Onecome posso fare ? Moderator Note: Translation by Google Translate- I just bought an LG TV and can't pair the two Sonos Ones.What can I do?

I know this topic keeps getting marked as answered when people in the community ask, but then why do drop outs keeping happening so often.I purchased my first set of sonos speakers in 2012. In 2020 I refreshed the entire setup. Here’s my current configuration:Backyard Porch - 2 Play 5s paired Dining Room - 1 - Play 1 Living Room - 2 Play 5s paired Family Room - arc + sub + amp powering 2 in wall surrounds (ethernet to nearest wifi hub) Upstairs Hallway - 1 Play 1 Office - beam (connected to TV) and ethernet  Office - Era 300 Bedroom - arc + sub + 2 Play 1s for surround pair Closet - MoveThat is 16 devices. All devices are on my local WiFi which consists of 5 Eero Max 7 with 1Gb ethernet.The Office Beam is connected to the gateway Eero via ethernet through a small switch. The Amp, which is in a drawer, had an ethernet cable to the nearby Eero which is not hardwired.I am constantly adjusting, updating, resetting, and re-adding the devices to try and get them working. I do not have the ab

Hey, I’m desperate for help….This was my original set up and i had it named as “Family Room”Sonos Beam2 x Sonos One surround speakers. All worked perfectly. Yesterday I bought an Arc Ultra, a mini sub and a new tv. My plan was to move the beam and the existing tv to one of the bedrooms, name the room “Bedroom”. And then use the Arc Ultra, Mini Sub and Sonos One’s in the original space with the new tv and new Apple TV box and change it to “Living Room”. For the life of me I cannot get the existing Sonos Ones to connect to the Arc. The Arc and mini sub are working perfectly and they are in the “Living Room”. Additionally, I now have 2 “Family Rooms” and they are both showing in the app as “not connected” even though the beam that I put in the bedroom is working perfectly. I want to delete both “Family Room”, and then add “Bedroom”. My goal is to have two completely independent rooms (I bought a second Apple TV box). I’m having so much trouble navigating the app and getting it to where I

I want to make it sure.When I am listening to audio in 7.1ch surround, Sony 360 Reality Audio or Dolby Atmos with Head Tracking on, the sound behind me doesn’t come in front of me turning my head or whole body back.  Does it really call head tracking? It’s not I was expected and despaired for. I want to experience a surrounding audio system in my headsets like when I move my head, every settled sound of music fixed in the air. I think that’s special audio really is.

I have a Sonos Amp and an Audioflow switch with 6 speakers in the ceiling and 2 outside. I have them wired so that two of the ceiling speakers on their own switch are directly behind the sofa, I was hoping to use them with the TV. Unfortunately the wiring for all the speakers is nowhere near the TV so I cannot connect the HDMI. Is there any way to still connect those speakers to the TV?

Are the batterys replacable by user?

I have a pair of new Sonos Five speakers and a Sub Gen 2 on Sonos app. I was wondering if I can add another Sub to this mix and if yes which Gen? I have heard that Fives are not designed to link to more than one Sub, that privilege is reserved for home theatre setups.   

Current setup: turntable --> pre-amp --> era 100. i want to have the turntable audio also play out of my Adam A5X active studio monitors.Can i get a sonos port, and connect the outputs to the Adam A5x(no inputs connected to port) and then group the Era 100 turntable audio to the port, so that the audio from the turntable plays out of both the era 100 and the adam a5x’s via the port?if so, will there be a delay of any kind?

What is going on?! Over the last six months I’m having more and more issues. Not sure if it’s wi-fi issues, or Sonos issues. I have the original Play:1 speakers. My setup: paired speakers in the living room and family room, single speaker in bedroom 1, bathroom, and bedroom 2. Running S2. Problem started with difficulty connecting, so I bought a new router. Seemed to help. Now different speakers will drop randomly and intermittently throughout the day. One of a pair will drop; sometimes both. And lately, it will stop playing a song before it’s finished (listening to Amazon Music), and start playing a new song. So many problems, and I’ve reached the end of my knowledge to fix them I think. Help!

I can successfully connect Era100s separately in the Sonos App. Whenever I try to connect these Era 100s to my Beam Gen2 it will connect for few seconds then disconnect. 

App is on 2 iPhones. After searching for an artist, song, album etc and playing, (SonosS1), track will start, play a few seconds and an error msg ‘Unable to play <Trackname>. Network connection speed insufficient to maintain playback buffer.’ Happens from either iPhone, resetting router doesn't help. Wi-fi is BT Halo 3 - 75MB download 10MB upload. Any hints appreciated.Jayne

I wanted to share this in case someone else runs into the same frustrating issue I did: TV: TCL P7K QLED Google TV (2025 model) Soundbar: Sonos Playbar (2015) Connection: Optical cable (no HDMI ARC) Remote: TCL stock remote (IR + Bluetooth hybrid) 🧨 The Problem:The Sonos S1 app wouldn’t complete remote pairing. Sometimes it would recognize the first Volume + press, sometimes not. If it did, it would fail on Volume - and say “volume control with optical is not supported” (which is nonsense — Playbar is designed for IR+optical). Disabling HDMI-CEC on the TV didn’t help. IR confirmed working via phone camera. Bluetooth turned off didn’t work. Factory reset on the bar made no difference. Universal remote wouldn't pair either (even though it had worked with the Playbar before). ✅ What Finally Worked:After all else failed, we just started mashing the requested buttons repeatedly during setup like we were speed-running a boss fight in a video game.Literally just kept pressing V

Not the ultimate solution but have paired an original Roam to my new tv in the bedroom with Bluetooth functionality, cannot see any problems currently regarding dialogue lag that many people talk of - am I just lucky or looking for an issue that may not even exist?

If I buy a Bluetooth device like the Sonos roam. Can I then group it with all my Sonos speakers and use Bluetooth through the Roam itself to play on all the devices? Will that work?

Have a Playbar and 2x Play:1 set up for surround sound system. Has been working fine for years but about 2 months ago it stopped working. Everything is set up as it's own room but not connected to each other. When I try to  "set up surrounds" it says there is an update needed. I press update, then it scans for updates, then the update screen just dissappears. This is just keeps happening. Have been onto Sonos support chat and on phone and they haven't a clue how to fix it. Not great.

I’ve been trying to solve this problem for my in-laws for a few weeks, and I’m making no progress.They have a Sonos Beam connected to a TCL 735 (Google) TV via HDMI/eARC. My father-in-law has Oticon hearing aids, and there is an Optical cable running from the TV to an Oticon “Box”. The hearing aids connect to the Oticon Box via Bluetooth.I cannot get sound to output to BOTH the Beam and the Oticon box (the hearing aids are connected) so that they can watch TV at the same time. I bought an “HDMI eARC (CEC) audio extractor" but that’s not working either - sound DOES come out through the hearing aids, but nothing through the Beam soundbar. At a guess, Sonos is fussy/strict over the kind of signal it receives and doesn’t “trust” it from the audio extractor. The TV sound option is set to “ARC”. There is an Optical option too. Can anyone offer any advice on this topic? I realise the issue is equally a TCL and Oticon issue, but I can't believe that I am the only person who has tried to set th

My play5 gen2 operate only by Ethernet. No way to Connect by Wi-Fi. Suggestions?

Had I known my new Sub wouldn't work with my set I would not have bought it. I had an effective set (zone) comprising one Five and two One SLs working harmoniously. When I tried to add the Sub to it, that wasn't allowed. I had to undo the zone, then add the Sub to the Five, but then I couldn't add the two One SLs to that zone anymore. They had to become a separate zone, which is not what I wanted. Now I have two zones in one "group" but that's not the same as one zone. I have to AirPlay to two separate devices if I want to listen to my Apple Music songs. Or manually set the two zones to play simultaneously EVERY TIME I put some music on. Very frustrating! Silly app that doesn't allow something as basic as one main speaker, two side speakers and a subwoofer to be configured as one set!

When I try and use AirPlay to listen to music on my Sonos Beam Gen 1 it is now asking for an on-screen code from my Beam. There is no code or screen of course! Any suggestions?

Can someone point me to the statement with Sonos says they don’t force updates because without updating I can’t access my system to use any other functionality and updates are turned off if this is true that they don’t force updates. This is a miss representation and other actions need to be taken against Sonos

Hello everyone, I have 2 era 300 with a sonos sub mini for music and I would like to know if I can pair a second Mini sub?Thank you all 

How to connect Bluetooth with no Wi-Fi is that if you hit a button wrong then you have to go back to Wi-Fi to reconnect