Get help and assistance with your Sonos system

Have had an issue for few weeks when tapping on a track on my soundcloud feed on S1 app, it plays a completely different track on the feed, if i press 3 dots and hit play now it plays ok, you used to just have to tap on the track and it would play

I have a number of Sonos One and a Move. Recently the Move stops playing, then after a period, sometimes minutes, sometimes longer, it resumes.I’ve tried everything I can think of, including factory reset. Does anyone have any suggestions?

I have two Sonos  play1 and two Sonos play three speakers. Purchased years ago and I loved them.  frequently recommended then to friends and business clients. Then Sonos did away with the bridge. I have hardly ever used them since. every year or so I spend a day trying to get them to work via WiFi. get frustrated at the drop out and connectivity issues. Then never use them again for another twelve months until I get some time to waste. I have fibre is there an alternative to the bridge. I do I just swap over to Bose?any ideas would be appreciated.  

Hello - I have a pair of Sonos One speakers purchased in 2019.  I connect to a desktop computer to Spotify and sometimes from my mobile device.  I need to add another pair of Era 100 speakers to a different room.  So they will be on the same wifi network.  Is it possible to connect one device to one pair and a different device to the 2nd pair while both Sonos pair are on the same wifi network?

Since I returned from a short holiday this week the (updated) apps on my iPhone and iPad do no longer show my music services (or recently played - but that does not bother me as much). I see the app looking for the services (first picture) but after a few seconds it just gives up and just shows blank avatars (that do not work) for the services. This makes the app useless. Has anyone come across this phenomenon? Did you find a cure? 

Just purchased (New) a pair of Sonos Ace headphones.They go with my Sonos Beam Gen 2 soundbar, Sonos Sub Gen 3 and 2 Symfonisk surround speakers.The swap function works fine but the volume of the headphones has to be at 94 to be sufficient for my usual listening preference. I am not saying it is a massive problem but with some of the films I watch I find it hard to understand what the characters are saying.This may be more a hearing problem my side, but surely their must be a work around to get a wider volume range?I have updated all my products firmware/ software. In music and normal TV watching the volume seems fine. It is purely listening in swap with the headphones.I like the headphones and can live with this third world problem, but any advice to make them better would be welcome. Many thanks

I have an Arc Ultra via HDMI to the tv and use the Era 100 via Bluetooth as an extended speaker - not surround sound. The Era sometimes connects to the Arc and plays perfectly, but after a while it disconnects from Bluetooth and keeps connecting to HDMI on the app (which is is not connected via HDMI) and the sound disappears? How can I get the Era and Arc to sync every time I turn on the TV - or press the Era and turn on when the Arc is playing? 

If the new Sonos CEO is truly sincere about winning and earning back customer trust and good will. Now is the most opportune time to add all DTS formats, including DTS:X, to Sonos home theater products.Plus, it would only strength Sonos in being a better and more complete sound system for music and home theater enthusiasts.No more excuses.

Once every day i have reauthenticate the YouSee service. When done I can play my playlists BUT they are not updated in the Sonos App with the new songs I have added in the YouSee Music App.I have removed the YouSee service, i have removed app data from the Sonos App, I have reinstallere the Sonos App. Are there any known issues with the YouSee Music service?

Hi, my best mate recently passed away and he gifted me his SONOS system. A Playbar, Sub, 3 x Play 3, 2 x One and a sub.Unfortunately, he passed before deregistering but, that’s ok, I’ve carried out a password reset and with the permission of his Mum / Exec, I’ve changed the password so I can log in.I am new to SONOS.I have started with the Playbar, I’ve changed ownership to me (which was tricky) but, no matter how many factory resets I do, I can’t connect it to my wifi. I add the new device (Via new system) get it working (whilst using an ethernet cable) yet when I go to network / manage networks / update networks - continue then every single time I get the message attached - unable to update these products. I have a Vodafone WiFi Hub Router, and I have the S2 app latest version.Interestingly, I had the same problem with one of the Ones but, I hadn’t changed ownership on that - only the Playbar.I am usually good with IT matters but, this has left me with a headache.I have done a hard r

Has anyone else noticed that their Arc Ultra has started making light crackling sound. It's not 100% of the time but every now and then and gets resolved if I restart the Apple TV. I’ve had the Ultra for months now and never had any issues but after the most recent update, it started happening. Even the wife noticed it so I’m not imaging it, haha.My Arc software is - 17.2 Build 90.0-67171

Here is a screen shot of an album on a shared upnp dlna server. I can click and play an individual song. But I can’t choose to play the whole album.  And I can’t just click on the first song and have it play all the way through.   Is there a solution?  

Hi folks, I haven't yet taken the plunge to purchase a speaker/s. I use a Marantz currently and its music library accessing by folder from my PC, works fine.I organise my recordings by folder, subfolder and file name. I don't use, artist, composer, album or any of those options as my meta data isn't too good.So its a deal breaker for me if the folder option is not available via the app.Please don't direct me to adding a music library help page...it doesn't discuss this.I tried to install the app on Android to find out for myself if this works how I want, but it needs a speaker to link to first...which I don't have yet.Is there anyone out there who uses Sonos App Music Library from their PC that can tell me if this method of access (by folder) works?

We purchased a home that has 4 in-wall architectural speakers in the living room and 2 outdoor speakers (old Yamaha speakers). Is it possible to run all 6 speakers off the one Amp? And if so, is it possible to have different “zones” (e.g., listen only to the 4 in-wall speakers when watching TV, or listen only to the 2 outdoor speakers when outside)? Or do I need two amps (1 for the 4 in-wall speakers and 1 for the 2 outdoor speakers)?Thank you for your help!

I am experiencing an ongoing issue that has now persisted for over a year. One of the primary reasons we invested in the Sonos system was its ability to set alarms to play specific playlists — a feature we used daily. For the past year, however, the alarm function has been essentially unusable. Here are the consistent issues we experience:I cannot set alarms from my phone at all. My husband can set alarms from his phone, but only with the chime sound — no playlists will play. No matter what we try, the playlist option simply does not work.I have:Contacted your support team multiple times via phone and chat. Been told repeatedly that the issue “needs to be escalated” — but without receiving any follow-up or resolution. Double-checked every possible setting and update on our end.I would like a direct and specific response on:What is causing this issue? Whether Sonos intends to fix it — and if so, the expected timeline. 

Sub mini keeps disconnecting in the app, requiring a reboot. It only stays connected for about 2mins. I have rebooted the router, and the sub is close to a mesh extender. 

I have a Playbar and 2 AMP’s. I have had an Eero Mesh system for 6 plus years with the Sonos. Recently the App doesnt recognize the Sonos system.  I chatted with someone at Sonos who said my iphone and the Sonos are on different IP addresses.  How can I get them on the same IP address & if I do this will the issue go away? Thanks for any help!

Hello and hola to the original poster of this question!Because that topic has been closed unanswered I have recreated it as I have the same exploded IC inside my Sonos S16 Amp. Does anyone have their S16 open at the moment and can tell me or send me pics of this Texas Instruments chip labelled as U16 on the circuit board? From the other post I see LM??002 perhaps….** If your Sonos unit has problems, please don’t take it apart. Speak to Sonos for help. **I would really appreciate these quite modern devices not going into landfill in my country and any help will be appreciated. By me and by the earth of the future!

Sonos S1 app one of my rooms disappeared from the rooms icon. It does show up under the systems tab under products IE: Dining room bridge. Dining room does not show up under rooms. Any help? I tried deleting app and reinstalling it . 

I have just purchased a Samsung 83” S95F, which comes with a 2024 4K One Connect Box. The One Connect Box has an Ethernet Port, 4 HDMI IN (of which one is eARC) a couple of USB 2.0 Ports and an Optimcal Port.I want to connect:Samsung (Ultra) ARC Subwoofer Sonos In Ceiling by Sonanace (AMP plus two speakers) We are currently refurbing the house so have the opportunity to put as many cables in as needed (vs relying on wifi or bluetooth). I have never used Sonos or set up a home theatre previously. What I would like to know:firstly is there anything “wrong” with this set up - i.e. In Ceiling speakers are not compatible with an ARC what input does each device need electricity? ethernet? eARC? ... what devices should be physically cabled to each other vs relying on wifi or bluetooth TV (One Connect) to ARC Anything to Subwoofer Anything to the AMP for in ceiling speakers Please excuse my ignorance!     

Depuis quelques jours, je constate des micro coupure du son. J’ai réinitialisé le système sans succès jusqu’à ce jour. Merci de m’aider à résoudre ce problème.Dans cette attente, Mes cordiales salutations  

Hi community. I have my sonos play bar connected with Ethernet and wifi turned off on the play bar thru the app , then to my understanding , that creates its own wifi to connect to my sub.  Now , how can I use the app on my phone to control the sonos play bar if my phone is not connected to wifi, and I don't have wifi turned on thru out my home.   Trying to not use any wifi in my home.  Thanks in advance.  

I am trying to connect a Samsung Smart Monitor to my Playbar. The monitor has an earc HDMI and HDMI connection while the playbar only has the optical/digital type connection. Is there a simple cable adapter that would connect the two? I read that the Sonos adapter works the other way to hook up a tv digital to a playbar hdmi but doesn’t work the other way round. Not sure if that’s true or not. Any other work arounds or suggestions would be greatly appreciated. Thanks in advance. 

I have two Sonos systems: Two old Play 5 speakers with the old S1 controller - all working fine. I can access all the music on the local HDD of my Windows 11 PC. Never had an issue.A newer system comprising 3 pairs of speakers and a sound bar. All working fine using the newer S2 controller - except…… I cannot access the music on my hard drive - the same files on the same HDD that the old S1 controller has no problems accessing.The controller recognizes the library (safter a lot mucking around creating new local users, sharing folders, using the network path option etc etc) but refuses to list the albums or tracks. See screen shots below.  When I click on “Update Music Library Now” the usual message pops up:I click on Yes, and the "Indexing...” message pops up and disappears with a second. When I check the library for albums, artists etc, I get the dreaded “No selections are available”. Nothing. Zero. Zilch. I have read all the posts in various forums about this, but there does not seem

I get Favorites is full when trying to save a song to favorites. Been like that for years! When will they allow more than what the old app allowed. It’s only a list! Any fixes?