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Get help and assistance with your Sonos system

Having trouble with your Sonos system in any way? Ask your questions here, and receive answers from other Sonos owners. The more detail you can provide, the better.

27780 Topics
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MauriceBuckleyContributor I
asked in Speakers
new wifi router

Changed WiFi provider and can’t get my Sonus devices connected. 

571
jgatie
13 days ago
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Murray MuzzaContributor I
asked in Home theater
Move & Roam don’t connect properly to Beam & Ray whem watching TV.

My Move & Roam are not connecting properly to TV audio when added to the group. All my ‘non moveable’ speakers connect seamlessly. Both the Move and the Roam’s audio drops out every few seconds if I try connecting them to both my Beam or Ray while watching TV.There are no issues with connecting the Move and Roam to the Beam & Ray while listening to music. Any idea what I'm doing wrong? 

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B
13 days ago
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Liza Baker ClarkContributor I
asked in Controllers and Music services
alarms dont function

After having lost all of my alarms with the new app I was aware the function wasn’t there initially with the new app.This  week I decide to give the function go as the capability is now visible and I’ve set up two new alarms. Set daily for different speakers, at different times with different playlists. neither of them have worked yet.  I’d like to know categorically if I should be expecting this to work or not so I know whether to bother wasting time trying to troubleshoot it. 

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S
13 days ago
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NeilUK78Contributor I
posted in Controllers and Music services
Constant Software Issues…..

My ongoing disappointment with Sonos continues. The system is virtually unusable - literally every time I switch on my Playbar, Sub, Play:1 Surrounds, I have issues introduced since the previous use. Software ‘updates’ that do nothing but create issues. Not least of which that the Play:1 speakers need to be plugged in to the router to update, because while they work perfectly fine when up and running, software updates invariably fail to recognise them to connect and update wirelessly. Thousands of pounds worth of kit that I cannot be bothered to use any more, because of the hassles experienced at every turn. Such a shame, as the sound quality, when working, is now good.When are Sonos going to sort their software, so that the (fundamentally good) hardware, is not being constantly let-down?

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13 days ago
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kiki59Contributor I
asked in Speakers
How to connect my Era 300 both surround AND bluetooth (or jack line)

Hi all, I have 2 Sonos ERA 300 and a Sonos BEAM 2 and as I have activated Surround mode, I can’t connect my ERA 300 in bluetooth (and I can’t connect my Bluetooth turntable anymore). Is there an easy way to switch from my Surround config’ to my Bluetooth config, without erase all my settings… I was happy with my Sonos system to listen music AND watch some films… Thanks

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D
13 days ago
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BtwhiteContributor I
posted in Controllers and Music services
Level 1 & 2 customer service negative experience

I’ve had an incredibly frustrating experience with Sonos over the past few weeks, and figured I’d share it here. It all started with an order for a Roam speaker that I wanted to gift. Sonos sent it out, but the product never arrived. After contacting support multiple times, I was promised callbacks that never happened, and no one could offer any meaningful resolution or even track where the product was. Extremely disappointing for what should have been a straightforward order.But the more pressing issue is my current Sonos setup, which has been completely unreliable. Here’s what I’ve been dealing with:    •    My Arc skips and disconnects randomly.    •    My Era 300s shut off for 3-second intervals, interrupting the sound.    •    My Five can’t even be paired as part of a group without skipping issues.I’ve called support 5 times over 1+ weeks, sent diagnostic reports dozens of times (honestly, I’m not sure if it’s just sending a bunch of random 0s and 1s because none of this has solve

482
K
13 days ago
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delphisContributor I
asked in Speakers
Sonos 5 to LG TV please help!

please help :( i can't connect my sonos 5 speaker to my lg tv.  i think the sonos 5 has bluetooth, but the tv doesn't detect it when the light is flashing blue and white.  the speaker chimes when it's flashing amber, not blue and white, but the tv doesn't detect it at all, no matter what that light is doing.  the input jack on the speaker looks like a sort of dummy ethernet port, not an HDMI or an audio jack, and i can't see any other input jacks.  no instructions came with the speaker, of course :(  help!  i'm in my fifties, so, you know.  thank you!

261
Airgetlam
13 days ago
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Smokey89Contributor I
asked in Controllers and Music services
Why don’t some songs play?

I’ve got several songs that won’t play on my Sonos. Most are older songs from 90s (Beck, Stone Temple Pilots). They show up in the queue but get skipped or I get the “not encoded correctly” message. I’m pretty much at my wits end with Sonos. Any suggestions?

403
Airgetlam
13 days ago
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TJSowden33Contributor I
asked in Home theater
no sound coming from my sonos arc

Sometimes when I power on my LG TV (UM8070PUA) no sound will come through my Sonos arc speaker. It does t happen every time when I turn my tv on, but when I does happen, I have to unplug it and try to rest everything, (annoying). this has happened since I bought this speaker a few years ago. It’s annoying, does anyone know why this keeps happening and how do I fix it?!?

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Corry P
13 days ago
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gorg73Contributor I
asked in Controllers and Music services
Sonos Move 2 app latin2 extended language support issue

Sonos Move 2 application would be extend for support other character sets such us Latin2 Extended. This is song title in Czech lang. 

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Corry P
13 days ago
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rstovalljrContributor I
asked in Home theater
Arc Home Theater Unusable

I've spent over 8 hours trying to get my sub and one's reconnected to my Arc. I have an Arc, Sub, and two One's which ALL worked previously until I changed my network. I'm able to find the devices and add them to the Arc. I get a confirmation in the app that they've been added but then they all immediately show as offline within the app immediately after. I've confirmed that they're not playing so it's not just a visualization probpem. I've tried adding a new system, both Android and IOS apps, different wifi networks, and have also plugged the Arc directly into my router. I've factory reset each item multiple times and I have the same issue every time. I'm able to play music directly to the devices, but once I bond them to the Arc they're bricks. I don't know what else I can try here. I've about had it with Sonos. My last purchase, a Roam, completely died on me, and now thousands of dollars of home entertainment equipment is essentially useless. 

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R
13 days ago
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KT27Contributor I
asked in Speakers
Era 100s with Sub Mini

I currently have two Era 100s working in stereo for listening to music. I am happy with the overall sound but considering adding a sub mini. Will the sub mini make a noticeable difference?  If anyone has done this upgrade was it worth the expense?

572
K
13 days ago
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EasternsoundmanContributor I
asked in Controllers and Music services
Dolby Atmos via Airplay 2

Does anyone know when Sonos plans to allow the Era 300 to receive Dolby Atmos sound via Airplay 2?

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Corry P
13 days ago
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dvernContributor I
asked in Home theater
Do white colors all match?

I have Era 300s and 100s in white. Is the Arc Ultra and Sub gen 4 white all the same shade of white? 

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13 days ago
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ChrisMVSContributor I
asked in Speakers
Era 100 Issue

Hi, Installation of 2x Era 100 speakers -On setup, they appear one by one, exactly as they should do. They take a couple of minutes to join the Wi-Fi, and then they disappear.We’ve factory reset a couple of times and tried with different login accounts (4 in total) as we were getting this message “To manage these settings, sign out and sign back in as the owner of this system.” but I created the System, how am I not the owner? Firewall ports have been opened as per Sonos advice online.Can play over Airplay via Spotify, but it’s like they don’t exist when trying to access through the Sonos app.Any input would be appreciated, thanks.

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Ken_Griffiths
13 days ago
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jreddawayRenowned Enthusiast I
posted in Controllers and Music services
S2 Anomalies - Find by Artist/Various Artists

I am using Android S2 V80.10.06 of 20041007 and Firmware S2 81.1-58074.While the current firmware has corrected the indexing of the local library where Album Artist and Artist are not the same, allowing compilation albums to list correctly, which is great, there is still at least one anomaly in the way Search works.  This is compounded by the fact that, in S2, you can no longer specify which field (Artist/Songs/Albums etc) is to be searched as you could before the May update.  You can now only enter a search term and hope for the best.For this example, I am using the artist Aretha Franklin, for whom I have 2 Albums with her as the Album Artist and 8 compilations where she is the Artist of a single Song.A search for her comes up with the following where it has found her name as Artist and as part of the title of the one Album shown.Tapping on the Artist icon gets me thiswhich lists all 10 albums with her tracks on, including the second album with her as Album Artist (A Natural Woman...)

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J
13 days ago
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Tampa guyContributor I
asked in Home theater
Dual Sub Mini's

When will this be on the Sonos Road map?  There is no reason for Sonos to force customers to spend more money on the larger sub if they already own the mini’s.  This is just greedy practices.If this will never be on the roadmap, please advise, so i can start to phase my future purchases to another companys product.  Sonos has not done well by its loyal customers and this is a simple fix if you wanted to generate some good faith among customers that you would like to keep.

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Corry P
13 days ago
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evilpeteContributor II
posted in Headphones
Feature Request: Sonos Ace Airplay

To be a competitor in the apple-domain - please support Airplay. This would bring the headphones to a whole new level when living the Apple dream. 

481
Sotiris C.
13 days ago
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InnesContributor II
asked in Controllers and Music services
Controller not working, cannot load content.

Unable to load content in app AGAIN! Come on Sonos, sort it out!

482
Corry P
13 days ago
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Eddie2112Contributor I
asked in Speakers
Setting up a system

Hi. I have pair of Sonos SL One speakers which I previously paired with my Mac. I now want to use them elsewhere paired with music for streaming from my iPhone. I’ve factory re-set both of them but when trying to pair them with my phone on my home wifi, I can’t get past the stage where I have to input my wife code- this results in an error message saying the wifi can’t be found. I’ve updated the Sonos app on my phone, deleted it and re-installed it but can’t get the speakers to pair. Any help appreciated.

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Corry P
13 days ago
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furacaoprProdigy III
asked in Controllers and Music services
Bug report - Favorites / Recently Added / View All - Does nothing

Hi @Corry P, I am running 80.11.33 on Android and I'd like to report this bug:Going to Sonos Favorites and tapping on one of the Recently Added items works fine.But, if you go to Sonos Favorites / Recently Added - View All, then tapping on items does nothing.

402
Corry P
13 days ago
AjTrek1
AjTrek1
posted in Components and Architectural
Balance Slider Not Working On Sonos Amp

Part OneYou can continue reading for the complete story or skip to Part Four for latest news. In Part Three you’ll find news from Sonos Tech Support (STS) with a suggested work-a-round with promise of a final resolution to come later.As the title indicates you may find that the balance slider is not working on your Sonos Amp under certain configurations. Meaning that there’s no change in audio position. The slider still appears as white (active) and not greyed out (inactive).I have two Sonos Amps used as music devices only; both setup with Sonos subs and 3rd party speakers. Had a conversation with Sonos Tech Support (STS) who helped...kinda’.STS ran a diagnostic on both Amps and said it showed they were set as Home Theaters🤔 That was very odd as they have never been setup as such; nor was TV Autoplay engaged. In fact a HDMI cable had never come within two inches (or less) of the HDMI port on the Amps.Moving on...STS had me factory reset both Amps. Voila’ the balance slider works. Issu

41529
Corry P
13 days ago
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Jonny ExtractoContributor I
asked in Home theater
Play Beam and Ace together

Beam and sub-mini owner. Wife and I struggle to watch tv together due to my hearing deficit. I need it loud, she doesn't. Is it possible for us to watch tv together while I wear Ace headphones with customized volume (louder) while she listens to ambient Beam and sub-mimi at a normal volume?

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13 days ago
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TNetworksContributor I
asked in Headphones
Future Sonos Ace updates / features

Is there any plan to be able to use the Sonos Ace headphones with the Arc at the same time?  I have a few older clients who want to be able to use headphones at a certain volume due to hearing impairment, but their partner would like to still hear from the sound from the Sonos Arc at normal levels 

3337
S
13 days ago
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MorrisbContributor I
asked in Speakers
Playbar with not play with the optical input.

After installing the new software upgrade the optical input no longer plays tv audio. I bought a new Tosslink cable -- still no sound.  I can get the Playbar to play music from the Sonos app, but not from the TV as before.  There are on controls for the optical out on the Samsung TV. I’m at wit’s end since the TV sound is so inferior. I spent one hour with tech support with little help.  Is there someone with a similar problem.

58122
Corry P
13 days ago
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