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stringy66
Contributor I
May 18, 2026 12:25 PM UTC
Answered

update problem

hi guys anybody having this issue msi blocking update cannot find what is causing this 

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merry70327Answer
Avid Contributor I
May 19, 2026 12:36 AM UTC

Hi,

I haven’t seen this specific MSI blocking update issue yet, but it’s usually caused by something actively locking installer processes in the background (like Windows Update, antivirus, or a stuck MSI service).

Have you checked Event Viewer or tried running the installer with admin rights after a clean reboot? That sometimes helps narrow down what’s interfering.

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8 replies

controlav
controlav
Lead Maestro
May 18, 2026 1:17 PM UTC

Please post a screenshot of whatever is happening here, the description is way too vague.

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Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
    Stanley_4
    Stanley_4
    Grand Maestro
    May 18, 2026 1:19 PM UTC

    No way to even guess at an answer without more information. 

    What are you trying to update?

    Which Sonos version, S1 or S2.

    What is the error message?

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    kdowling
    kdowling
    May 18, 2026 2:45 PM UTC

    There was a recent post here where update was being blocked and it turned out to be their Antivirus program blocking it. They didn’t say which one. Worth checking.

    Windows Updater not working

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    AjTrek1
    AjTrek1
    May 18, 2026 8:25 PM UTC

    What is “msi” ?

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    Together Everyone Achieves More = T.E.A.M.
      kdowling
      kdowling
      May 18, 2026 9:02 PM UTC

      The Microsoft Installer, otherwise known as windows installer / updater. .msi files are microsoft installer packages.

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      buzz
      buzz
      Grand Maestro
      May 18, 2026 9:16 PM UTC

      I thought “msi” was the router.

      Are you attempting to update the Windows Desktop Controller?

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      Airgetlam
      Airgetlam
      May 18, 2026 10:05 PM UTC

      I thought MSI was https://us.msi.com

      Perhaps more specifically: https://en.wikipedia.org/wiki/Micro-Star_International

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      Bruce
      merry70327Answer
      Avid Contributor I
      May 19, 2026 12:36 AM UTC

      Hi,

      I haven’t seen this specific MSI blocking update issue yet, but it’s usually caused by something actively locking installer processes in the background (like Windows Update, antivirus, or a stuck MSI service).

      Have you checked Event Viewer or tried running the installer with admin rights after a clean reboot? That sometimes helps narrow down what’s interfering.

      Translate
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