Contributor I

Answered

update problem

8 replies
88 views

hi guys anybody having this issue msi blocking update cannot find what is causing this

Update Issue

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

M

merry70327Answer

Avid Contributor I

Hi,

I haven’t seen this specific MSI blocking update issue yet, but it’s usually caused by something actively locking installer processes in the background (like Windows Update, antivirus, or a stuck MSI service).

Have you checked Event Viewer or tried running the installer with admin rights after a clean reboot? That sometimes helps narrow down what’s interfering.

controlav

Lead Maestro

Please post a screenshot of whatever is happening here, the description is way too vague.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

Stanley_4

Grand Maestro

No way to even guess at an answer without more information.

What are you trying to update?

Which Sonos version, S1 or S2.

What is the error message?

kdowling

There was a recent post here where update was being blocked and it turned out to be their Antivirus program blocking it. They didn’t say which one. Worth checking.

Windows Updater not working

AjTrek1

What is “msi” ?

Together Everyone Achieves More = T.E.A.M.

kdowling

The Microsoft Installer, otherwise known as windows installer / updater. .msi files are microsoft installer packages.

buzz

Grand Maestro

I thought “msi” was the router.

Are you attempting to update the Windows Desktop Controller?

Airgetlam

I thought MSI was https://us.msi.com

Perhaps more specifically: https://en.wikipedia.org/wiki/Micro-Star_International

Bruce

M

merry70327Answer

Avid Contributor I

Hi,

I haven’t seen this specific MSI blocking update issue yet, but it’s usually caused by something actively locking installer processes in the background (like Windows Update, antivirus, or a stuck MSI service).

Have you checked Event Viewer or tried running the installer with admin rights after a clean reboot? That sometimes helps narrow down what’s interfering.

Sign up

Login to the community