I am trying to connect Sonos playbase for the first time and want it ot work wirelessly with Alexa. When we connect via ethernet I can play Amazon music on it . But when I disconnect the Ethernet it does not work .
Question
playbase - doesn't work off ethernet
First, when you wired the Playbase did you leave the option for “Disable Wi-Fi?” enabled?
There have been cases where the wireless card in the Playbase has failed and that would stop the Playbase from communicating wirelessly.
When wired, contact Sonos Support and a diagnostic from your system will confirm whether the wireless card is still functional or not.
What exactly is your issue? At the moment you are citing an issue with Ethernet/wireless and setting up Alexa. Those are two different issues. Although the Ethernet/wireless is probably the most critical. Also, to be clear the Playbase doesn’t natively support Alexa as it requires an external Alexa device such as an Echo.
I think I’ve narrowed it down, but still not working . I am trying to get the Sonos playbase to connect to the wifi. When I go to settings in my Sonos application and try to find the network it won’t connect the playbase. I’ve tried hard reset of playbase but still won’t connect to the wifi
Is your wifi set to enable the older standards the Playbase needs to connect?
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