Get help and assistance with your Sonos system

I have an Arc and want to add two Era 300s as surrounds for a home theater set up; however, my couch is up against the wall of our living room. I can move the couch up maybe 6 or so inches. I can use stands or wall mounts for the 300s but I’m not sure if it makes sense. Can I position the 300s in a way that works or will they be too close to the listening area no matter what I do?

I am looking to go back to Sonos with the new Arc Ultra immersive set. I currently have a Samsung q99-B soundbar with rears on stands facing inwards to my sofa. I enclose a photo to show my rear wall and where my existing ones are. The main problem I see is the rear left, right hand side. As the Eras have drivers left and right side, would the doorway]become a problem, as in, would sound just go through the doorway? Or do I mount them flush? Is the Era too close to the corner? Thanks 

Hi there!Just set up my gen2 Beam and a pair of Threes as rear speakers.Then tried a youtube speaker test for 5.1.When testing, the rear speakers BOTH have equal volume levels.How can I fix this?I also have a pair of Ones that I could exchange if this is a software issue, but I don’t think that’s the problem.

Just upgraded to the new App and it seems they have not allowed the Sonos Boost to connect to it.  Spoken to Support and after an hour it seems that the developers have yet to allow the Boost to connect so they will need to update it.  I can connect via WiFi but if you have a Boost in your system it does not recognise.  Unless anyone knows a work round or support tells you they have fixed it.

My sub will not add to arc room

HiCan anyone advise on audio settings on my ps5 pro with a Sonos arc ultra?Currently have ps5 set to av amplifier and 7.1 channels, as well as linear pcm.According to Sonos app that gives me multichannel 7.1.Anything I should change?Thanks 

Bonjour à tous j’ai un videprojecteur qui fait Bluetooth mais une arc qui ne l est pas ma question est la suivantesi j’achète deux era 300 pour faire une installation surround , est il possible de connecter mon vidéo projecteur à une era 300 en Bluetooth qui elle même fait marcher tout les l’écho système sonos ensemble pour pouvoir avoir le son de mon vidéo projecteur sur mon arc et mes era 300 ??? merci à tous pour vos réponses  Moderator Note - Translation by Google:Hello everyone I have a projector that is Bluetooth but an arc that is not my question is thisif I buy two era 300s to make a surround installation, is it possible to connect my video projector to an era 300 via Bluetooth which itself operates all the sonos echo system together to be able to have the sound of my video projector on my bow and my era 300???thank you all for your responses

Hi all, I have recently upgraded my home Wi-Fi setup to a Google Nest Wi-Fi Pro mesh setup.  I had some issues with my Sonos speakers being recognised in the iPhone app but that seems to have been resolved by setting static IPs for the speakers.However I have gone to check the Windows app running on my music server and it now cannot see the Sonos products (‘Your Sonos product was not found’ message when selecting ‘Connect to existing system’ on setup).  I have reinstalled the latest version of the Windows app, and have checked that the relevant firewall exceptions have been made as per the instructions on the Sonos website (they had already been made - as the windows app did used to work).I don’t know if this is as a result of the recent Wi-Fi changes as I had not used local media service or checked the window app in some time, but it definitely doesn’t work now.  I have rebooted the network etc. multiple times and no changes.Does anyone know what else I can do to resolve this?

I am reaching out to inquire whether the configuration described in the following Apple support document can be achieved with my current setup: https://support.apple.com/en-us/102310Devices in UseSonos Beam Gen2 Apple TV 4K (Dolby Atmos supported) Sony TV (KJ-40W700C) Not compatible with Dolby Atmos eARC not supported, ARC supported Background of the InquiryThe current setup is as follows:Sonos Beam Gen2 <--> TV <--> Apple TV 4K According to Apple support, since the TV does not support Dolby Atmos or eARC, the Apple TV 4K cannot output Dolby Atmos content through this configuration.As an alternative, Apple support suggested a configuration described in the link below. However, this setup seems to require connecting the soundbar to both the Apple TV 4K and the TV via HDMI. Given that the Sonos Beam Gen2 only has one HDMI port, I would like to ask how this setup could be implemented.https://support.apple.com/en-us/102310  For your reference, I have also reviewed the followin

Hello - I have been replacing a few of my old worn out vinyl albums with digital copies from YouTube.  Track numbers are added to individual tracks but when I add them to the queue they appear in alphabetical order.  Any ideas what's going on please?  Ian.

Having bought our first Sonos products in 2006 I am truly disappointed in how the products and customer service of this company has declined. I recently purchased 3 amps to configure 3 separate zones in our new home. The system worked fine until last month when music from our Music Library would randomly stop playing or skipping songs after 10 seconds. When I tap stop the music stops and then restarts on it own after a few seconds. I tried calling the help desk but hung up 20 minutes after what was described as a 10 minute line. The help BOT suggested moving the amps closer to the router. They could not be any closer. Any suggestions would be appreciated

I can’t reset my Play 5 model S100. It never turns green to connect 

Hello,My Sonos speakers and speaker groups won’t load on my Sonos App.  I’ve been had this issue before. I use the new app and I have all IOS devices that are all up to date on the 18.1.   My newer speakers will play music through the Bluetooth option via Spotify and Apple Music. I have tried rebooting all of the speakers by unplugging them and also rebooting the router.  I turned the router back on after 10 mins and then I plugged in all of the speakers.  none of them connected to the app.  what is going on??  help

S2 on iPad Pro and LG thinq works fine but not on my pixel 6a. “Sign in to see your system….” is always present, even after signing in and I cannot make any changes to my system. I rang customer service, who were very patient but were unable to resolve the issue, suggested I contact Google. The old app worked fine on my pixel phone, so something has changed. cheers 

I see that in the Add Services dialog, TuneIn is listed as “no longer supported” (on mobile, Desktop doesn’t include the summary text). We are supposed to use “TuneIn (New)”, which requires a TuneIn account to work.Looks like this means we cannot add custom URLs any more once TuneIn (classic?) is removed?Support, can we get an official statement on this please?

My Sonos playlists disappeared with the new and “ improved” App. They never returned. I thought that they were going to return. Does anyone know what is going on? 

I have connected my YouTube Music account but no playlists show up.It is blank. How do I get these to display?

Hello everyone! I experience that when I play sound on the arc ultra, it gets hot on the left side (as seen from sofa) on the back of the soundbar where the vents is! Does anyone have the same issue? I hope Sonos will fix this through a update hotfix./Josef

A new system, connected Arc to TV via wifi, tried setting up sub via the wifi, it goes thru the set up and for finish up with an orange/red light when I power on Any ideas welcome Thx Chris

I currently have a gen 1 Sonos system …( 1,3, 5 and sub)….i would like to extend system but cannot find any gen 1 speakers available …..can anyone help ????

We used the sleep timer every night to turn off the sound in our bedroom, then it was just gone when the app updated.  One of the updates said the sleep timer returned and every once in awhile we would stumble across it but it never made sense when it appeared or didn’t.Finally figured out that it only shows up when you are playing a music source and not when using line in.  So now every night I have to mute the sound, change my source to music, set the the sleep timer, switch back to line in, and unmute.  This is a ridiculouse work around, when is this feature going to be fully retored?  This equipment is way to expensive to be dealing with an app that should not even be in production!

Hi, what is the issue with sonos?, everything worked fine with my sky router,  now ive upgraded to eeros, im having issues with the x2 play one, it was working yesterday for a while but now its not, it says no content , i tick both boxes on the app and all the sound disappears, i put the volume up on my tv remote and the beam only works, i absolutely loved them when they were working, absolutely amazing cinema sound, now im thinking of selling(forced to sell)j

Is the Move 2 compatible with a WIFI 7 mesh system? I had a Move and returned it because it wold not connest.  

Bonjour à toutes et à tous, Petite question dont je n’arrive pas à trouver la réponse… Peux t-on ajouter à son Home Cinema Sonos 2 X Era 300 en position devant. Pour résumé voici la configuration que je souhaiterai : 1 X Sonos Arc Ultra 1 X Sonos Sub 4 4 X Sonos Era 300 (2 X devant + 2 X derrière) Merci par avance pour vos retour. Moderator edit:Google Translate- Hello everyone,A little question that I can't find the answer to...Can you add 2 X Era 300 to your Sonos Home Cinema in the front position.To summarize, here is the configuration that I would like:1 X Sonos Arc Ultra1 X Sonos Sub 44 X Sonos Era 300 (2 X front + 2 X back)Thank you in advance for your feedback.

Can the Sonos Beam help simplify my home theater system?