Need more details about what devices you actually own, as I don’t recognize Hxx as a nomenclature for Sonos devices. You might get more information at the https://support.sonos.com/en-us/article/sonos-app-version-compatibility link, too.

In general, whichever devices you have should be updatable, although it sometimes helps to wire a device directly to the router with an Ethernet cable. And not a Sonos BRIDGE, if you have one of those in your system, they’re known to have power supply issues that can cause hard to track issues. Much better to wire speakers directly, and avoid using the BRIDGE at this point.

If this doesn’t allow updates while using S1, you may want to call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Will double check hardware specs.  But the “call phone support” part cracked me up. See my previous posting 

In my experience, across multiple companies, calling customer service can provide a variety of experiences, depending a lot on the quality of the person answering the phone, their understanding of the issue (and my ability to communicate it) and the device they’re supporting, and the training they have received. If I find I’m not pleased with the response I’m getting, I often try to cool down for an amount of time, then call back in, to see if I can get someone who can provide me better service. 

I’ve never needed to do this with a Sonos call, each time I’ve called in, I was both able to state my issue in a way that made sense to them, and they were able to give me the data I needed, even if it didn’t meet my hopes. But, reps are always human, as am I, so in other non-Sonos situations, I’ve been frustrated with interactions initially, which prompted me to call back to get the answers I needed, even if I wasn’t overly excited by the answer. I’d encourage you to try again, if you’re dissatisfied with the initial interaction. 

Yeah, not what I had happen with Sonos.  

tl;dr:  “your wait time is approximately 10 minutes” 
turned into a never ending loop of the same really bad hold music interrupted by a voice telling me to go online to solve my issues, and a 33 minute wait before I hung up in frustration (there was never an updated wait time communicated to me.)

They need to upgrade their phone systems to keep callers’ place in the queue and call back when there is someone available to speak with.  It’s standard practice most places these days. 

Update — my hardware is Zone Players. ZP80 and ZP120.

Are those now working with the new Sonos app?

What does the FAQ I linked to say? What do you consider ‘the new Sonos app’?

New Sonos app is S2.  

These items I listed should only work on S1.  But when I open the S1 app, I now get a splash screen that says “Use Sonos S2 app”

Again— this system was working for years, and this came out of nowhere.  

I’m going to reset it all and start from scratch it seems.  Or try calling support again.  

Refrain from Factory Reset before contacting Support.

Ok, thank you.