Get help and assistance with your Sonos system

Sonos has marked this issue as “resolved” but it’s not. I stream radio with Apple music every day though my Sonos Beam and inevitably I start experiencing drops in the stream. Meanwhile on my portable sonos speaker I never experience this drop no matter where I put it in the house. Yet another unresolved glitch by Sonos that people are begging them to resolve.

Hello, I installed my Sonos Beam soundbar and paired it with two Sonos One SL speakers. They work well together. The Beam soundbar is connected to the HDMI Arc port. Unfortunately, when I turn on my TV, my system doesn't always connect automatically to the TV and the sound comes directly from the TV. I have to go through the app each time and reconfigure the TV in the system options. TV: Philips UHD 50PUS7906/12 Is this issue known and is there a solution?Thanks in advance.  

Bonjour,Pourquoi n’a-t-on pas accès à la configuration TRUEPLAY de la Sonos Beam Gen 2 quand on ne dispose pas d’un appareil Apple ?!On doit acheter un iphone ou un ipad pour utiliser sa Sonos Beam Gen 2 !!!!C’est aberrant !Merci pour vos réponses.Rodinet

This issue still exists.Anyone else? Or proposed solutions? 

The second speaker for my move isn’t showing as connected. Got a new router and finally after multiple hours got the move connected. Any suggestions. thanks for the help 

The volume keeps turning down, and my amp keeps flashing, red and white lights

I have multiple rooms ( & a hall ) each with 4 speakers ( & subs ), I have fully embraced Sonos throughout our home, yet I am constantly frustrated with having to group 2 stereo pairs so I can play in a room. It constantly fails, all I want is for them to remain fully paired and appear as one set, neither one volume so I don’t have to keep wondering why the sound isn’t right and then to findbrhat I’m only playing out of 2 of 4 speakers. I could have done this in my old none Sonos based house with no problems.inreally want Sonos to work and. This feels like a minor software issue, please make it possible or tell me how to if it’s already possible.

Hi.  I updated my Sonos desktop app from version 16.6 to 16.7 yesterday and then tried to update my local music library since I had added some new songs but now I get this error message:This message doesn’t make sense because my music files haven’t moved and I was able to index my library under version 16.6 a few days ago without any problems.  I tried updating my content on the mobile app too; I didn’t get an error message but the new songs were not added.Any ideas or do I just need to wait until the next update for this new bug to be fixed?  (Troubleshooting this app after each update is really getting tiresome.)Thanks.

Hi Sonos Community, I am trying to connect a USB hard drive to my router which I have loaded with songs from my computer and play through Sonos using the app. Some time ago this worked fine by the following: Manage - Music Library Settings, using a path as - //192.(IP Address...)/Name of Drive but this errors out when I progress further. It seems to be since upgrading to Windows 11 or possibly because the Sonos app has changed? I have also read that SMB security settings need to be set back to v1, which I believe I have done.Could anyone tell me if they have successfully enabled connecting a hard drive to their router on their Sonos set up and how they have achieved this, and if I need to correct the path or settings to make this work?

I'm running the latest SONOS app and have Amazon Music connected.  It will search and play music without issue, but it will not allow me to access any Podcasts.  Is there a fix or workaround?  I'm also a weirdo and not in the apple ecosystem, still rocking my andtoid based Samsung S21 Ultra.TIA,Brian

I just bought an Era 100 Sonos and I set it up and I am using Spotify on it but I really want to listen to Radio 4 and BBC Sounds. The instructions are to open the Sonos app - fine and go to Settings fine and then go to Services and Voice - not find because my app doesn’t have this. I searched through all the radio channels and searched for BBC Sounds and it says it has nothing. I just don’t know what I need to do. 

So I have a Sonos amp (Fully updated) and I’m trying to connect my Forza 10 inch outdoor sub using Nobsound G2 PRO TPA3255 Hi-Fi 300W sub amplifier. The subwoofer wires are connected to the red and black audio out. I then used a single RCA to RCA and connected that to sub out on the Nobsound and plugged it directly into the Sonos amp labeled Sub I still have no sound.  The only way to get the sub to power up is to splice the wires to my sonance left speaker or sonance right speaker.  I know there was a thread on this before but I can’t continue that conversation. Any help or ideas would be greatly appreciated!

Realizing the inevitable (phasing out the desktop app and going to a web-based controller), I’m starting, grudgingly, to use my browser to connect with my systems.I’m not seeing any ability to adjust the EQ on my speakers through the web-based controller?  Am I wrong and, if so, where can I do that?   If I’m not wrong, I hope this feature is added asap.

I have a 10+ hear old Play 1 using the S1 system. I am considering purchasing an Era 100 for a stereo setup with voice control.Can I expect that setup to work resonable well or is it a bad idea?

I'm still experiencing the terrible lag on basic play controls, volume and mute which make the listening experience rather traumatic rather than pleasurable as it use to be - just wondering whether anyone, anywhere, any how had discovered a reliable fix/ solution??Note for Sonos - basic play functions like volume, track selection, skip forward, skip back have to work instantaneously it is a basic user experience expectation - if it is true from what I read that even basic control functions go to the cloud with the added latency and lag for using the system I paid you alot of money for to play music reliably in my own home then you really need to rethink that engineering decision - simply unacceptable! (you might also think about making a clear and unambiguous statement about that, as the speculation and lack of trust is hurting you badly)

So I’ve had my Sonos arc ultra for a little over a week now and I’ve enjoyed it, but when trying to watch tv now it’s just not recognizing the hdmi arc anymore. It just shows tv hdmi on the app and the power is working but it’s not getting recognized at all. Really frustrating 

I am running approximately 14 devices using iPhones, iPads and two separate Mac computers.   Everything iOS works fine but suddenly both controllers on OSX will not recognize the system.  I have deleted a reinstalled the OSX apps, reset Modem and Wifi Routers.  I have checked the firewall settings and there have been no changes to the system, just stopped working and no help. I’ve been on the help line for 30 minutes with someone who seems to know less than me and I’ve been a user for 15 years.  All the iOS devices continue to work, really frustrating that I can select and run the system from Spotify better than using the Sonos app.   Roon endpoints will be my next stop.  Anyone with something other than start over?

Why did Sonos need to change the view of what is playing?  After having a nice big view of what is playing it’s now a popup box that a ¼ the size of the screen…why?  Why make it smaller?  It so small that it’s impossible to slide the progress bar, as your finger blocks the view. Once again, we get an update that’s a downgrade in what we had before. Why do they keep trying to fix something that’s NOT broken? It’s as if you feel if we need to constantly have things changed, why? The old saying of it’s not broken, don’t fix it.  

Hi all,I took the plunge 2 months ago and upgraded from Arc, Sub Gen 3 & 2xOne to Ultra, dual sub with Sub Gen 4 & 3, 2 x Era 300's. Absolutely loved it.In the last 48 hours though, I noticed Sub Gen 3 had dropped off and showed as 'Not Connected' in the app. I could not get it back into this set up or any other set up, seemed bricked but white status light still steady.I performed multiple hard resets on all the speakers (was not hitchless as both subs decided to not reveal the pin via NFC when setting back up, which definitely did work before) and even moved the problem sub away from the router (was extremely close before).Still had issues and ultimately resulted in the same result. I then reset the router and performed all of the above again. Still no joy.24 hours later, the sub 3 appeared as Connected so I went ahead and added back to the Arc Ultra. Even performed Trueplay (auto not advanced), was good for about 15 minutes and then it d

I set up the Sub Mini with an Era 100 stereo pair. However, the Sub Mini does not play audio when using the Sonos app to stream Spotify.  Does this simple setup require something else?

I just purchased my Era 100 to connect it to a Samsung Monitor. The speaker connected to my iPhone and iPad perfectly but not with the monitor.The monitor does not have bluetooth so I bought a bluetooth transmitter and it works perfectly with my AirPods and Sony earphones but not with the speaker. The Sonos app indicates that it's connected to the BT transmitter but there is no sound. I also tried to connect the speaker with a 3.5 mm jack and nothing, no sound. do I need to buy a better BT transmitter? I bought a random one from Amazon or do I need the Sonos in-line adapter?

EDIT: I made a mistake, it's not a Gen 2 but a Gen 1! I don't have Bluetooth on it. Hello,I changed my Wi-Fi network, so I wanted to reconnect my speakers. I can't do it via the app, even though I connected them directly to the router using an Ethernet cable that I had tested and confirmed to be working.I then performed a factory reset on my speakers.I left one unplugged, wanting to set them up one by one.I tried the wireless setup—nothing worked.So I plugged the speaker into Ethernet, directly into my router, and attempted to set it up via the Android app (I'm using a OnePlus 11 in perfect condition, with the latest version of the app, which I even uninstalled and reinstalled to test).I also tried with my Samsung S5E tablet, but got the same result.The speaker is blinking green, everything seems fine.In the app, I tap "Add a speaker," select my Sonos

Hi there. New to Sonos and loving the Sonos Arc + Sub mini combo I have for my living room.I've recently bought two Era 100s to eventually act as rear surrounds when I move to a new place. Using them as a stereo pair in the office for now.I've noticed that adding the two speakers in the Sonos app appears to create a new system to join them to, rather than adding them to my existing one that has the Arc+Sub Mini. I've reset the Eras multiple times and readded but it keeps creating a new system. I understand this should add them to the existing system and I can have multiple rooms if i want?The Arc is wired into my LAN, and the Era 100s are joined to the WiFi SSD of the same VLAN (Unifi Dream Machine). Could the Arc being wired be causing issues joining the Eras?

When I select a Spotify song in the Sonos app and checkmark all or a subset of the Sonos speakers on my wireless LAN, the speakers will randomly mute and unmute before gradually settling into the specified song and configuration. This process can require almost a minute, presumably while the network services finish negotiating?Across my townhome I have seven (7) Sonos Five speakers, plus a small theater with an arc ultra, sub mini, and two Era 300s.I have a relatively high-end wireless router (a Nighthawk with 40-50 device capacity).I’d like to be able to select a song, check a subset of the speakers, and have the music reliably begin on the target devices without latency.