Get help and assistance with your Sonos system

Hi there,One of the main features I expect when playing music is that I can easily switch to the album related to the song currently being played. How does this work 8n the new app?When I play music, e.g. see below, and I click the 3 dots at the bottom right of the pop up window (see below) I get this screen this screen of course completely lacks any functionality related to the album.any ideas on how to work around this? Or does anyone know if this major feature will be added any time soon to the new app?

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I recently ordered the new Sonos Arc Ultra, and I am looking for a TV mount that allows me to attach it directly to my TV. I have seen that the Sanus TV mount for Sonos Arc is a popular choice, but I am unsure whether it is fully compatible with the Arc Ultra.Has anyone successfully used the Sanus TV mount (or any other TV mounting solution) with the Arc Ultra? Are there any fitment issues due to design differences between the Arc and Arc Ultra?

Hi All!  new to Sonos and finally convinced my wife our family needs a home theater room and my 40th birthday present! Works all done but could use some guidance on where you would place the speakers. Have an arc ultra soundbar, sub 4, 2 era 300 speakers, mounting the arc ultra under an 85 inch sony. Was going to put the 300s about a foot to the left and right of theater chairs and the sub where it at in the picture, room is 18x12….. any feedback if agree or would do different please share!

I cannot reset my device. After turning on, the device shows a white flashing diode. It makes no sounds when turning it on and off. Attempting to reset does nothing. White LED keeps flashing.

I’m having the same issues many have reported to access my iTunes library, I can get it to recognise the library and play my tunes but as soon as the computer storing the files goes into standby the tracks still show but won’t play saying they have either been moved or the computer is off, even if I wake up the computer they still can’t be found, if I restart my computer the files are there and will play again this is on an IMac I used to use a Mac mini but the music library will not show up on this one no matter what I do and I have tried all the options to make it workthis is really spoiling my experience with Sonos and I’m too far into the brands products to go to another system

I’ve tried to add my support to all the other threads on this issue, but they’re all closed. Figured I might as well start another one!I have a Roam 2 which does the stuttering every time it connects after sleep. I can eventually get it to work without the stutter by trying various things - full power off, close app, attach to bluetooth then back to wifi, but this takes between 2 and 5 minutes, making the speaker pretty much unusable. The issue DOES happen on any wifi networks (i.e. other houses), and it DOES NOT happen with my Move or Arc on my home network. So I can only assume it’s an issue with the Roam. After reading all the forum comments I have no faith that a new one will fix the issue.

HiWhen using roam 2 in bluetooth mode and then pressing play pause button on a sonos one to play the same music through it,  which it does but keeps stuttering and breaking up ??The music on the roam remains stable.I  try exactly the same with a era 100..same position distance ect and its fine, no break up/ stuttering ? ( Using the roam as bluetooth device not the era....switched off)I have another sonos one and it does the same stuttering/ break up. It does the same whether I press play pause on speaker itself or pair in the app.The same applies( breaking up) if I use the era 100 in bluetooth mode instead of the roam 2 to play bluetooth to a sonos one.I've tried different music apps with my samsung galaxy phone and no luckAny help/ advice much appreciated

The move 2 speaker has been set up and connected to Wi-Fi successfully. I see how to stream music from the Sonos radio app but unless I use Sonos radio it looks like a brick to me. How would I stream from services such as Pandora or Qobuz? There are no instructions to be found anywhere. Thanks. 

Need some help with a networking issue. I have several Amps and speakers throughout the house, Amps and one Play 5 are hardwired. I'd love to hardwire my Arc that's paired with (2) Play 5s and a Sub in my Family Room as I experience cutouts at times. I added a 5-port switch behind the TV and hardwired the TV and Arc but immediately noticed it throttled every device to <5mbps. Immediately after unplugging the Arc, everything went back to normal. All my ports feeding Sonos devices have STP/CIST configured properly. Would configuring the port feeding the 5-port switch fix this while not causing issues for the non-Sonos devices?

I have a s1 system inncluding an old Connect.I have now bought a beam and a sub mini and want to upgade the system excluding connect and adding beam and sub. I understand that I shall establish a s1 system with the connect, this done by excluding the s2 compatiple units in the old system. But how do I set up the New s2 with the excluded units and the new Beam and sub?

I’ve connected my mixer to the port I have selected the input in the appI’ve selected the speakersi can see “music” signalenough volume input, output no sound at soeakersany suggestions to check? 

Can I update the Windows app to the current version and be confident I will not lose the Sonos playlist editing functionality in my current version?My Windows app seems to be the last place that can still edit a Sonos playlist.  I am reluctant to apply any of the more recent updates to the Windows app unless I can be confident that:The newest version of the Windows app has a full set of Sonos playlist editing functionality             ---- OR ----That I can rollback to my current version if it turns out that the current version is unusable for Sonos playlist editng. 

I have a Ray soundbar (since 2022) predominantly used for TV sound and a Play5 2nd Gen (since 2017) predominantly used for music.Sometimes I like to play both as a "stereo" set up - though aware that Sonos' true "stereo" requires the same speakers as a pair.My speakers are in the same room (room linked), using the same network with router located no more than 3metres from each speaker.Either speaker can be "Unable to connect" when I try and use the app (which is godawful) to play on both simultaneously. I've never had problems before and this only just started happening in the last month. Yesterday I was playing a song on Ray via Sonos' library then tried to switch to Play5 by using my linked Spotify - the speakers played two different songs at the same time! WTAF??!I've done all the reboots, disconnects, app uninstall and nothing is working. Next step to call Sonos itself.Anyone got any tips? much appreciated! 

Hello Sonos!  Not a question but can’t find where to post suggestions for the app.  Please bring back the ability to tap the volume slider for quick access to EQ settings 🙏 // Björn

Why, just why? I play white noise loudly on my Sonos play 3 speaker and at random points it forgos me playing it on a loop in the app and instead switches to playing whatever I had playing on my Spotify app, just as loud waking me up for a while. I don’t use the Spotify app to play music to my Sonos speaker EVER. I even tried to test things and I can’t even if i tried, does not play music from Spotify. Just randomly through the night it’ll completely switch controlling apps, then forgets how it does it when I try manually. What garbage software would even cause this please fix asap. And don’t suggest my wifi connection is the problem like every other thread on here, idc it still shouldn’t blast music from other apps.

I have the AWOL LTV-3500 Pro Free 100''-120" AWOL Vision Acoustic ALR Floor Rising Screen Bundle. I have the LTV-3500 projector connected vis eARC on HDMI 2 to my Sonos Arc soundbar. It works great.I’ve recently added some theater seating that comes equipped with SoundShaker Amplifier Kit. The SoundShaker transceiver can only take input from RCA (L&R) jacks.Can anyone recommend an HDMI splitter and convert HDMI to RCA and still support eARC?

This is so incredibly frustrating. I have had several support chat and phone calls with Sonos. I have submitted so many diagnostics just after it has happened and the support agents are never able to provide me an answer. I was told during my last support call that an update will be available to address the issue however it literally just happened again. I’m getting very tired of watching tv with my wife only to have the you know what scared out of us from my Arc sounding like it just exploded.Support’s proposed solution to me was RMA my Arc that I purchased brand new and been having this issue since I installed it. I asked if I would be guaranteed another brand new Arc in return and was told that could not be guaranteed and there would be a strong likelihood that I receive a refurbished arc. So essentially I’d trading my never worked correctly since day 1 brand new Arc for a used one after having paid full retail price. Theres gotta be something better. I’m still in the original warra

Why is Spacial Audio - Head Tracking grayed out.  This is while connected to Apple iPhone 15.  App & Ace updated today. 

I love the sound of my Sonos system, but !  I have eleven speakers and two Connect devices.  They are all up to date as is the software.  Some speakers are somewhat elderly !The speakers are always on and I use the Sonos not only for music but for the radio as well.  They are never turned off.I have been having lots of unreliability issues; Speakers disconnecting, being out of sync, the Android app not finding the system etc  This was making the system almost unusable.I finally called Sonos Technical support.  After sending a system diagnostic report the very helpful person said the memory in the speakers was full and that was the issue.The solution, reboot every speaker !That would be easy with only a couple of speakers but mine are all over the house.  Some are tucked away in corners above cupboards etc.  They have their own power cables hidden from view so not an easy task.  I decided the easiest way was to power off the whole house !!This worked but did mean that lots of other syst

Frequently my Play speaker pair show that they are connected and playing, but there is no sound and the volume control isn’t working. This is sporadic and not constant. I’ve tried toggling the volume control on and off (it’s off). The wifi connection is good. I'm using the app from my iPhone.Moderator Edit - Removed image showing serial numbers.

I used to have several Sonos speakers and a Sonos bar, but when they all quit working after the upgrade I gave them away. I kept one Sonos 1. I can stream to it, but nothing I try gets it to connect to my music library. I used to love this system. It used to work flawlessly. I swore off of it, but I keep checking back because I miss it. I’ve tried the suggestions that I’ve read here...nope. I’ve watched it indexing for more than 10 hours...nope. Why on earth would I buy new Sonos speakers knowing that they will not work a few years down the road. I can stream my music library through decent desktop speaker. The sound quality is inferior to Sonos, but they work with no headaches. I’ll keep checking back to see if Sonos has fixed their product.

My setup: Velarion Projector Pro 2 - 40ft fiber optical HDMI cable - Sonos Arc/Sonos Arc UltraThe Ultra has a problem that the sound is stopped intermittently. see the video: Meanwhile, the original Sonos Arc has no problem, see the video: Those videos are playing when eARC is disabled from projector. If eARC is on, no sound at all, even from the original Arc.Used a copper 40ft HDMI cable, no sound at all. I had to change to optical HDMI cable.Have been playing a lot with settings in the projector, still in vain.I need to use the Ultra. What should I do?Any suggestions? Thanks

I literally can’t use the app, this stupid modal dialog blocks me from doing anything - even if some products aren’t updated, you shouldn’t need to prevent all other products from being used. Please god stop updating the app, I just want to use my crappy thousand dollar speakers - idgaf about quality anymore, just need this to work 

I was considering purchasing a second hand Playbar as a soundbar for my TV. I have Virgin 360. The Playbar I'm looking at doesn't come with a remote.  Is it possible to buy a replacement or can I program the Virgin remote to control the volume?