Get help and assistance with your Sonos system

Hello,I use my 2 Era 100 + sub mini with an Apple TV, so with Airplay 2.After about 30 minutes, no sound...I need to unplug and replug (power off, then power on) the Era 100 to be able to have the sound again.Is it a known problem? How to fix it?Thanks for your help and advice.BR

Primary Sonos one was disconnected for a time.  Now cannot report or reboot it.  Help

My YouTube Music playlist has 2,337 songs. The Sonos app on android, when selecting my playlist, now takes a hand full of songs and repeats them totalling to 34,100 songs. Shuffle doesn't work. Before this it used to show 500 songs. This is just flat out awful and frustrating. It's amazing how we went from a good product to garbage and it has been for a long time. Customer satisfaction doesn't seem to be a concern. When will this be fixed?

It shows I’m signed in to my account but I cannot login as the system owner. It’s an endless loop, I have uninstalled, reinstalled the app, and done everything I can think of short of wiping the whole system and starting over. Help please. 

I have a system with a Sonos ultra arc + 2 one sl + one sub gen 3. everything was working fine, except true play which is a misery. now the app request I log in as system owner. I am the system owner.. it was working previously.. I have reinstalled the app but still the same error message..

As the previous thread () was closed and we’re still waiting for an update by ​@Corry P, I’m opening this new thread to continue the discussion

Hi everyone,I'm struggling with a strange issue with my Sonos Connect (Gen 1, S1 app), and I’m hoping someone here might have insights. I’ve tried everything I can think of, but I still get no sound output. Here’s what’s happening:Setup:Sonos Connect (90, Gen 1) running on Sonos S1 Connected via RCA output to a NAD amplifier Tried multiple cables and different input ports on the amp Amp works fine with other sources (e.g., CD player, phone via AUX) Also tested with a second Sonos Connect – same issueWhat I’ve Tried:Checked all volume settings – Set output to Variable, increased volume in the app Tested different outputs – Tried both RCA (analog) and digital (optical/coaxial) Tried a different amplifie

I have different user profiles in my Amazon music account for different people in my household. I can access Amazon music through the Sonos app, but it doesn’t see the profiles in Amazon music. How do I fix this?I use the Android Sonos S2 app.

Why are my 300s coming on by themselves???????

Hi. My sub 3 will not connect to the ERA 100s I have. I have three of them in my kitchen. It connected ok with two but now I am struggling since adding the 3rd. Thanks 

I moved into a new build house with built in ceiling speakers in the kitchen and living room. I’ve purchased the Sonos Amp to run the ceiling speakers. I’ve also purchased an Era 100 for the kitchen and one for the living room so that I can replace the Alexa Dot. In addition, I have an Era 300 in my bedroom. Question 1: What is the best way to set up each room as they will have the Sonos Amp to run the ceiling speakers and an Era 100 to enable the Alexa Voice ability? Can the ceiling speakers and Era 100 work together?Question 2: Can all of them play together as a group (ceiling speakers with amp, Era 100’s in kitchen and living room and the Era 300 in my bedroom)? 

When should I expect support for Amazon Music in Poland. I have working account and cannot use it with Arc Ultra

Hi all I’m new here and I just order Sonos arc ultra with sub 4 I can’t wait to be here before end of this week  

A while ago I upgraded from Era 100’s to 300’s in my living room and I am now trying to swap an old Sonos speaker for one of the 100’s. It now says that I have a “Living Room 3” set up and that my “Office” no longer has something connected.How do I delete the 100 from whatever room it is trying to be in to reassign it to another room that used to have a different speaker assigned to it?

I love the sound the Sonos products produce. I hate the software that runs it.It’s always a problem getting my speakers to connect to the Sonos software. Always jumping through way too may hoops to accomplish it.Today, a new problem. Just wanted to play some music. Get a message that I have to re-authorize my Apple Music account.I do that.Still can’t connect to my speakers.

The volume slider keeps disappearing from the app.  The SONOS app is garbage, but the inability to control volume now makes the speakers GARBAGE too. Wednesday I switched internet providers.  WiFi in new router was configured the same as previous router, including same name and password.  SONOS speakers would not reconnect, even after cycling power.  Create a new WiFi network and follow instructions to use app to change network settings.  Only 1 of 3 speakers come back.  Nothing would bring those speakers back.  Following other threads on this forum, did factory reset on speaker.  App could finally find the speaker, but stated I could not use the speaker until firmware update.  WTF.  Updated.  App still said I needed to update firmware to use speaker, but also told me the firmware was up to date.  WTF.  Following another thread on the forum, cleared app data and cache… no help… and uninstall / reinstall app.  Both non-functional speakers request update.  Perfoem update

Es normal que mis sonos ace se escuche un sonido estático en el modo ambiente? Moderator Note: Google Translate- Is it normal for my sonos ace to hear a static sound in ambient mode?

I have purchased a synology Beestation and after some initial problems managed to connect it to my Sonos. It worked OK for about two weeks playing my music library through my Samsung tablet then lost connection. I have tried reconnection using original file path with no success,I get either " something went wrong " or " access denied " messages. I have tried all the usual remedies, Any Ideas?

I have a sonos amp to tv with in ceiling speakers. All worked fine for a couple of years. Intermittent audio from tv for a mouth or so now no audio from tv but all fine streaming music just no tv audio. I’ve changed HDMIs over and still the same issue. Any ideas?

Something strange is going on with my Beam 2. First time since I have installed it 2 years ago. When playing stuff from YouTube sound volume is automatically going down or sound is completely muted. I did factory reset of my soundbar and still no change. Anyone experienced something similar?

Dear Forum,struggling with thus half my Sunday. Hopefully you can help out.  i do not know what the taxonomy in sonos is, to add a music library on the USB stick I insrted in the modem. I have now\\fritz.box\JeroenMusicthe usb stick is called ‘JeroenMusic’ with directly all my CD’s on it. But somehow this doesnt work. sonos gives feedback that the access is denied.assumed that all settings are correct in the fritzbox, I would like to know whether the syntax is ok.  thanks

I recently purchased a Beam 2 to use with an LG C4 and Roku 4K Express stick. No matter what I try, I can’t get the Roku to passthrough Dolby Atmos. The audio always registers as stereo PCM on the Sonos app. Atmos works just fine when I use the native apps on the TV. I have tried various audio settings on the Roku, but I keep getting stereo audio when I should be getting Atmos. Any suggestions? 

Is there an option to block others from messing with the volume of the sonos app?

I have a Sonos Beam Gen 2 and I wanted to buy some Play:3 for surround sound and to do Dolby Atmos but I don't know if it's possible...

I’ve got a set of two SONOS Era 100’s plus the Beam 2 soundbar but no TV. It all works fine, unless I want set my PC’s output sound to the SONOS groups which seems impossible at first glance as Beam 2 does not support BT. No cable connection possible. Any idea on how to set it up in a tricky way? When I remove Beam 2 from the group it all works flawlessly with pair of 100’s.My SONOS set up for this room is Beam + 2 surrounds.