I can’t play music on the YouTube music app via airplay. It works fine when using YouTube music via the Sonos app so I know I know there are no connectivity issues. I would rather play music via the YouTube music app and airplay as the app is way more intuitive and better to use than using YouTube music via the Sonos app. I’ve been having this issue for months now and it’s extremely frustrating. I’ve tried so many different trouble shooting steps from turning the speakers & phone off and on. Checking airplay settings, checking YouTube music settings and checking Sonos app settings and full removal and reset of Sonos devices… please help!! Lol
Answered
youtube music and airplay
Best answer by Airgetlam
For what it’s worth, every time I’ve had difficulty connecting with AirPlay 2, and it has been years now, a reboot of my iOS device was necessary. Not a reboot of my Sonos.
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I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, they get sensitive about GDPR.
There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.
When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.
What is happening when you try to Airplay YouTube Music to Sonos - talk us through what you’re doing and what you are seeing.
(Playing through the Sonos app and playing through Airplay are totally different things so it working okay through the app is not evidence the connection is okay.
When you select music on the Sonos app, the speakers ask YouTube music for the track and it reaches the speaker via WiFi. Airplaying is a direct link between the phone and the Sonos speaker.)
Hi
hi
1 - loading circle where it is attempting to connect
2 - pop up stating that it is unable to connect
For what it’s worth, every time I’ve had difficulty connecting with AirPlay 2, and it has been years now, a reboot of my iOS device was necessary. Not a reboot of my Sonos.
Reboot as in a factory reset? Hopefully it’s not that. There’s about 4-5 devices I’d have to do it to as it’s not just my phone 😅
Heh. No, simply a power down, then power up of both or either the iPhone or iPad, depending on what I was using. But it required a full power down / reboot of the iOS device, not just a ‘sleep’. However, as I caveated, it has been years. This was before Sonos split into S1 and S2, so many, many versions of both iOS and Sonos since then. No idea if it’s still applicable.
Frankly, rebooting everything is a good strategy, from the iOS devices, to the router, to the Sonos devices, in order to refresh all OS/firmwares. But ultimately, contacting Sonos would hopefully show data about the AirPlay 2 connection in the Sonos software. Unfortunately, neither you nor I have access to that data.
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